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Job Description NOW HIRING: Assistant Project Manager Location: Mobeetie, Tx Payrate: $28 – $35/hour + $150 PER DIEM (pay is negotiable depending on experience) Apply Now: Text ASSISTANT to 903.231.7076 About HWH Without a strong foundation, it’s hard to build anything — whether it’s a structure or a company culture. At HWH, our foundation of honesty, integrity, and personal relationships has guided us for more than 100 years. It’s how we’ve built a company that people are proud to work for and excited to work with. Job Summary HWH is seeking an Assistant Project Manager to work directly with the Project Manager to coordinating, managing construction activities to ensure projects are completed on time. Monitors the company’s Safety Program. Qualifications • 2 to 3 years of relevant experience, • Strong communication skills, • Ability to manage multiple priorities in a fast-paced environment EMPLOYEE BONUS REFERRAL LEVEL I Harrison, Walker & Harper is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. Why Rosendin?Committed. Connected. Engaged. If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. We are an organization built on integrity. We have a culture that empowers people, embraces diversity and inspires everyone to do their best. Rosendin is the largest EMPLOYEE-OWNED electrical contractor in the United States employing upwards of 8,000 people. Established in 1919, we remain proud of our more than 100 years of building quality electrical and communications installations and value for our clients but, most importantly, for building people within our company and our communities. As an employee-owner you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success which means you benefit tremendously. YOUR NEXT OPPORTUNITY: Join our team as a Senior Project Manager where you will be responsible for the overall direction, completion, and financial outcome for several small to medium projects or one very large project. You will lead and manage a team of project managers, and assistant project managers to deliver exceptional results for our clients. The position proactively develops new business opportunities and relationships with current and potential customers. WHAT YOU'LL DO: * Establish project objectives, policies, procedures and performance standards within boundaries of corporate policies. Put these in clear concise work statement for the field. * Effectively supervise a staff in the day to day administration of a job or supervise two or more Project Managers in their daily tasks. * Train and effectively supervise Project Managers in the company philosophy and systems * Negotiate and supervise the preparation of all change orders on the project * Maintain all logs required to track the progress of the project. * Train and effectively supervise a Project Assistant in the maintenance of project required tracking devices. * Maintain liaison with prime client and A/E to facilitate construction activities. * Monitor construction activities in conjunction with the onsite Foreman and Area Superintendent to ensure project is being built on schedule, and within budgets * Investigate any potentially serious situations and implement corrective measures within company guidelines, and under supervision * Represent company/project in meetings with client, subcontractors, etc. * Prepare monthly costing reports * Manage financial aspects of contracts (progress billing, rental equipment, income/expenses) to protect the company's interest and simultaneously maintain good relationship with the client * The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the role within the business unit. WHAT YOU'LL NEED TO BE SUCCESSFUL: * Experience managing electrical construction projects - after all, that is what we do! * Project accountability and initiative for all aspects of the project and its success. * Ability to creatively solve problems. You've been in the trenches before. You know what it takes to get the job done and done right for your customer and the company. * A strong knowledge of electrical systems, construction, and how these systems work. * A fanatical determination about planning, innovating, and improving the processes we use every day. * Ability to think outside the box and lead the team in driving innovative construction techniques and prefabrication strategies. * Possess strong leadership skills, business acumen, and integrity. * A strong understanding of the financials of a project and how to forecast. * Ability to create and foster great relationships with the field and understand what it takes to get the best out of your people. * Ability to work collaboratively with multiple stakeholders to achieve mutual outcomes. * We are counting on you to bring and foster a collaborative spirit to our work process. WHAT YOU BRING TO US: * Bachelor's degree in Construction Management, Civil Engineering, Structural Engineering or other related discipline preferred. * PE license a plus * Minimum 10+ years of experience in project management, preferably in electrical construction. Knowledge of construction technology, scheduling, equipment and methods required. * Can be a combination of education, training and relevant experience * Proven experience mentoring and managing others. * Business development/heavy client interaction a plus. * Ability to understand and follow standard operating policies and procedures; * Ability to perform duties in a professional manner and appearance * Extensive knowledge of safety protocols and procedure * Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle and Accubid preferred * Ability to prioritize and manage multiple tasks, changing priorities as necessary * Ability to work under time pressure and adapt to changing requirements with a positive attitude * Effective oral and written communication skills as required for the position * Ability to be self-motivated, proactive and an effective team player * Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others TRAVEL: • 10-25%WORKING CONDITIONS: General work environment - Due to the variety of work to be performed, the Sr. Project Manager may be working at a job site or in the office. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning. May be sitting for long periods, standing, walking, typing, carrying, pushing, and bending. At a job site, may be exposed to potentially hazardous conditions. * Noise level is usually low to medium; can be loud on a job site. * Occasional lifting of up to 30 lbs. * We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law. YOU Matter - Our Benefits * ESOP - Employee Stock Ownership * 401k * Annual bonus program based upon performance, profitability, and achievement * 17 PTO days per year plus 10 paid holidays * Medical, Dental, Vision Insurance * Term Life, AD&D Insurance, and Voluntary Life Insurance * Disability Income Protection Insurance * Pre-tax Flexible Spending Plans (Health and Dependent Care) * Charitable Giving Match with our Rosendin Foundation Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Description Under the direction of the Assistant Vice President (AVP) of Contact Center, the Contact Center Manager is responsible for leading the daily operations and supervision of the Contact Center team. This role serves as both a key internal resource and subject matter expert, managing complex member escalations while providing guidance and coaching to develop a high-performing, service-focused team. The Contact Center Manager drives departmental effectiveness by setting clear priorities and performance expectations, while executing and continuously evaluating operations, processes, and results to ensure efficiency, service excellence, regulatory compliance, and the consistent achievement of departmental goals. Schedule: Full-Time availability to work 40 hours per week during the business hours between 8:00AM-6:00PM Monday through Friday, with rotating Saturday availability in a hybrid work environment. What you will do: Management Responsibilities & Team Development • Oversee the daily operations of Contact Center Specialists and Senior Contact Center Specialists, ensuring performance goals and high-quality member service expectations are consistently met by monitoring transactions, product and service maintenance requests, and communications., • Drive development for all Contact Center staff through structured coaching and performance management by reviewing member calls, tracking individual performance metrics, and conducting regular 1:1 meetings to assess progress, provide feedback, align on strategic initiatives, and establish career development goals., • Facilitate monthly team meetings to promote collaboration, communication, and knowledge sharing; establish cross-training across the team to reinforce business continuity., • Support the AVP Contact Center in workforce planning and key personnel actions, including interviewing, hiring, and coordinating employee transfers and promotions, as well as administering disciplinary actions as needed., • Partner with the AVP of Contact Center to cultivate a service-oriented culture while building and leading a high-performing team that proactively identifies opportunities for growth and improvement., • Serve as a subject matter expert and mentor by providing guidance, assisting with complex member requests and call escalations, and supporting team members in issue resolution. Contact Center Operations • Ensure members are serviced in a timely and professional manner by reviewing and tracking measurable performance standards, including high call efficiency and low abandonment rate., • Consistently monitor calls and team performance, and provide monthly call-monitoring metrics to the AVP of Contact Center to further evaluate call-quality standards, identify areas of growth, and implement process improvements., • Identify operational gaps and implement process improvements to enhance efficiency, scalability, and uphold a culture of innovation and advancement., • Troubleshoot operational and system issues, providing solutions and equipping staff with the tools and resources needed to support Contact Center technologies, channels, and service products., • Develop and maintain thorough and up-to-date Contact Center policies, procedures, and other internal resources to ensure accuracy and consistency., • Administer user access for specialized Contact Center systems, adhering to established guidelines for user setup, maintenance, and deactivation. Member Excellence & Quality Assurance • Serve as the secondary escalation point for complex member issues, ensuring timely resolution, member retention, and risk mitigation., • Ensure operational issues and service disruptions are promptly identified, communicated, and resolved in partnership with the AVP Contact Center, or other applicable internal and external stakeholders., • Monitor Contact Center data metrics through daily and monthly reports (hold time, wait time, talk time, service level, staffing level, etc.), and provide trend analysis to the AVP Contact Center., • Support regulatory compliance by assisting the AVP Contact Center with audits and requests from regulatory agencies and internal/external auditors., • Remain current on industry trends, best practices, products, services, communication channel technologies, and regulatory requirements impacting Contact Center operations and member experience. Here is what you will bring to our Contact Center Team: Minimum Qualifications • High school diploma or GED, • 4+ years of demonstrated experience in contact center or financial institution operations, with progressive responsibility handling complex member interactions across multi-channel platforms, • 3+ years of management experience in a contact center environment or financial institution, • Proven leadership experience, including coaching, mentoring, developing and motivating staff, • Highly detail-oriented with the ability to manage multiple priorities efficiently, • Excellent verbal and written communication skills, with the ability to collaborate effectively across departments to achieve business goals and objectives Preferred Qualifications • Bachelor's degree from an accredited college or university in Business Administration, Management, or related field, • 4+ years of experience supporting financial institution products and services (e.g., deposits, digital banking platforms) within a contact center or related environment, • 3+ years of leadership experience with responsibility for setting team objectives, driving performance outcomes, and managing multi-channel operations, • Experience managing and scaling teams of 10+ direct and/or indirect reports, • Demonstrated experience monitoring and analyzing key performance metrics, including but not limited to call volume, response time, and average talk time, • Demonstrated knowledge of modern contact center technologies (phone, mail, email, chat) and troubleshooting practices, • Familiarity with IVR, quality monitoring, and workforce management tools, • Knowledge of project management process, • Demonstrated experience with Episys Quest (Symitar) and Five9 IVA/DVA About United Heritage Credit Union: The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.7 billion in assets, more than 78,000 members, 10 branch locations, and approximately 270 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community. UHCU Offers: • Competitive Benefits Package, • 401(k) options (Pre-Tax or Roth), • Generous paid time off (PTO)

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