Director of Field Operations - Property Maintenance
23 hours ago
Washington
Position: Director of Field Operations - Property Maintenance Type: Exempt Reports to: President Location: Washington, DC Salary: $90,000.00 - $100,000.00 Type: Annual/Full-Time/On-Site Salary: Medical, Dental, Vision, and Ancillary ABOUT FARIA MANAGEMENT: Faria Management is the property management division of Dumas Collective®. The firm provides boutique style property management services by bringing an unconventional, solution-based owner’s approach to urban communities. Faria Management’s mission is to provide a brand of luxury affordable housing® which is a high-quality boutique style form of management services, to owners of income-restricted housing. Since commencing on-site management operations in 2015, Faria has increased the size of its portfolio nearly tenfold and currently operates nearly 2,000 units across the Mid-Atlantic region. POSITION DESCRIPTION: We are seeking a dynamic, hands-on leader to serve as Director of Field Operations. This individual will be responsible for establishing and overseeing efficient, accountable, and performance-driven systems across our entire property portfolio. The successful candidate will bring a proactive leadership style and a deep commitment to operational excellence, resident satisfaction, and cost-effective service delivery. This role requires a master dispatcher who who can delegate, track, and verify work orders with urgency and precision, while also designing and maintaining systems that foster accountability at every level. RESPONSIBILITIES: Responsibilities include the following: • Work Order Management & Task Delegation, • Oversee the intake, dispatch, and resolution of maintenance work orders across all properties. Preventive Maintenance & In-House Capacity • Review all work orders to determine in-house feasibility before outsourcing., • Build and maintain a skilled, responsive in-house team capable of addressing most property needs., • Schedule and manage preventive maintenance to reduce emergency repairs and extend asset longevity. Systems Oversight: Security, Elevators, Janitorial, Trash • Manage building systems including FOB access, security cameras, elevators, janitorial, landscaping, and waste services., • Design cost-effective service plans and maintenance schedules for each system., • Lead contract negotiations, monitor vendor performance, and conduct renewal evaluations. Inventory & Supplies Management • Develop and enforce site-wide inventory control systems., • Maintain access to tools, parts, and materials to support ongoing operations while minimizing waste and excess. Code Violations & Compliance • Maintain a centralized system to track all code violations and citations., • Ensure prompt resolution, thorough documentation, and consistent reporting of compliance issues., • Partner with property staff and city officials to uphold standards. Staff Leadership & Training • Supervise on-site maintenance and operations teams across all properties., • Provide ongoing training focused on customer service, safety, accountability, and system tools., • Promote a culture rooted in excellence, ownership, and urgency., • Utilize a technology-based system to assign, track, and verify tasks by property and personnel., • Ensure accountability for timely, high-quality task completion by both staff and vendors., • Implement clear performance expectations and consequence structures for delays or substandard work., • Various ad hoc assignments MINIMUM QUALIFICATIONS: • 7+ years of experience in property management operations, facility maintenance, or related field., • 3+ years in a supervisory or director-level role managing dispersed property teams and service contracts., • Proficient in facilities management software, work order systems, and inventory tracking tools., • Strong organizational and communication skills., • Proven experience with vendor negotiation, contract management, and preventative maintenance planning., • Commitment to operational efficiency, accountability, and high service standards., • Experience with affordable housing, HUD or LIHTC compliance a plus., • Familiarity with city housing code, violation procedures, and inspection readiness., • Ability to analyze budgets and propose cost-saving measures., • Bilingual (English/Spanish) preferred. SUCCESFUL CANDIDATES WILL POSSESS THE FOLLOWING ATTRIBUTES: • An entrepreneurial spirit, • Proactive and extremely responsive, • Personable with a good sense of humor, • Strong financial and analytical skills, • Understanding of fundamental real estate terminology, • Experience with funding programs for affordable housing a plus, • Demonstrated commitment to the mission, philosophy and vision of Dantes Partners and community development work, • Energy and commitment to work in an entrepreneurial environment with the ability to prioritize responsibilities, • Strong organizational skills, • Demonstrated ability to work effectively with a wide range people and organizations, • Ability to work under pressure, in a time sensitive environment, delivering timely and accurate work, • Ability to understand and troubleshoot complex financial models, • Ability to write clearly and informatively and present numerical data effectively ADA SPECIFICATIONS (Physical demands that must be met to successfully complete the essential functions of the job) • While largely sedentary, this position requires the ability to sit, stand, and lift up to 20 lbs., speak, and hear, sometimes for extended periods of time., • Requires the ability to use a computer and office equipment traditionally found in office settings., • Requires the periodic ability to travel regionally, on behalf of the company. Faria Management is an equal opportunity employer.