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Job Description Think outside sales feel old‑school, outdated and boring? Think again. As an Entry Level Outside Sales Representative representing Frontier Communications, you’ll blend direct customer engagement and residential sales campaigns with digital tools, real‑time data, and creative strategy to keep customers engaged and competitors guessing. Forget outdated pitches; this is your chance to build the future of sales from day one. Key Responsibilities Of An Entry Level Outside Sales Representative: • Conduct residential sales consultations with potential and existing customers to understand their communication needs and present tailored Frontier Communications solutions, • Leverage cutting-edge digital sales tools and CRM platforms to track customer interactions, manage pipelines, and optimize sales strategies, • Champion a customer-centric approach, building strong, lasting relationships that foster loyalty and drive repeat business for Frontier Communications, • Analyze real-time market data and customer feedback to identify emerging trends and adapt sales approaches for maximum impact, • Develop and execute creative, data-driven sales strategies that differentiate Frontier's offerings and maintain a competitive edge in the marketplace, • Collaborate cross-functionally with marketing, technical, and customer service teams to ensure a seamless customer experience from initial contact to post-sales support, • Proactively identify and engage new business opportunities through targeted outreach, networking, and community involvement, • High school diploma or equivalent (required), • Bachelor's degree in Marketing, Communications, or a related field (a plus), • Prior experience in sales, customer service or in other client-facing roles, • Excellent communication and interpersonal skills, • Strong organizational and multitasking abilities, • Comfortable in a commission-based environment and able to handle rejection gracefully Got fresh ideas and fearless energy? APPLY TODAY and come help us push what’s possible!

Job DescriptionDescription: FLSA Status: Non-Exempt Practice Group: Disability Advocacy Program Organization Information Empire Justice Center, a diverse and highly respected statewide legal services organization, seeks a Legal Assistant for our Disability Advocacy Program. This is an opportunity to join and grow in one of the most influential organizations serving marginalized low-income individuals and families in New York State. Empire Justice Center attracts and employs a diverse team of dedicated, determined, and passionate advocates who significantly impact the lives of low-income New Yorkers. We achieve success through direct legal representation, high-impact litigation, and effective legislative and administrative advocacy. As an organization, we provide top-notch training and technical assistance to other advocates, ensuring fairness and justice for New Yorkers. We thrive on our commitment to supporting justice for populations that have historically experienced high levels of oppression. These populations include racially diverse individuals and families experiencing poverty, housing insecurity, immigration issues, and domestic violence. Additionally, the organization advocates for people with disabilities, members of the LGBTQ community, and school-age children facing discrimination and violations of their civil rights in schools. Our offices in Rochester, Albany, Westchester County, and Long Island provide staff with an exciting, dynamic, and inclusive working environment, characterized by a strong commitment to work-life balance, teamwork, diversity, wellness, and personal/professional development. Position Summary Empire Justice Center is pleased to announce an opening for a Legal Assistant for our Disability Advocacy Program. The Legal Assistant will provide support to attorneys and paralegals, primarily located in our Rochester office. The work includes intake coordination (greeting clients, answering phones, copying, scanning, and data entry), as well as case file management and development (opening and closing files, obtaining medical and school records). This position reports to a Supervising Senior Paralegal or another position within the DAP practice group. Salary The referenced pay range represents the estimated minimum and maximum compensation for this job. Individual annual salaries or hourly rates will be determined within the job's compensation range, taking into account factors such as education, experience, qualifications, personal expertise, market data, and internal equity considerations. The salary range for this position is $40,000 to $45,000 per year. Benefits We are an organization that supports and promotes a healthy work-life balance. Empire Justice Center offers a generous benefit package, including: • 35-hour full-time work week., • Employee Wellness Activities., • Health Insurance Coverage o Employer pays 100% premium for a high-quality, co-pay insurance plan. • 403(b) eligibility - immediately eligible to begin contributing from your paycheck., • Immediate vesting upon hire - ALL contributions (both employee and employer)., • 1% employer match is eligible after 12 months of employment., • 3% Non-Elective Annual Contribution made by Empire Justice Center. o Benefit is eligible after 12 months of employment. • Generous vacation, sick, personal, and holiday time., • Bilingual salary enhancement for qualifying employees., • Loan Repayment Assistance Program., • Voluntary Supplemental Disability., • Dental Insurance (employee paid)., • Vision Insurance (employee paid)., • $150K Group Term Life Insurance., • Generous Bereavement Leave., • NYS Short-Term Disability., • FSA Eligibility. Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type, specifically - race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements: Essential Duties and Responsibilities · Travel to and work in the Rochester Telesca Center office is required to meet client and organizational needs. · Greet walk-in clients. · Engage in administrative duties, including, but not limited to, taking and returning phone calls, drafting correspondence, data entry, filing, copying, and scanning documents. · Manage calendars of attorneys and senior paralegals in the practice group. · Review, process, and manage mail and email communications. · Organize and maintain client case files during the initial intake phase, ensuring all documentation is current and complete. · Track key case deadlines, including appeal filing dates and hearing schedules. · Monitor and manage case status through Social Security Administration (SSA) systems (e.g., ERE/ARPS, Case Access). · Conduct client intakes, gather preliminary information, and explain the case process. · Maintain ongoing communication with clients regarding case updates, missing documents, and appointments until the client is reassigned within the practice group. · Obtain signed forms, releases, and authorizations. · Prepare and file SSA forms when necessary before opening a case. · Communicate with the Social Security Administration as needed to gather information. · Collect medical records, employment histories, and supporting evidence in the development phase when determining representation. · Must demonstrate high comfort and commitment to working with disadvantaged and disabled clientele. · Please note that all positions require supervising other practice group members if needed. · Other duties as assigned to meet the organization’s needs. Minimum Qualifications (Knowledge, Skills, and Abilities) · At least 3 years of relevant experience. · Must be able to assist in a confidential capacity and maintain confidentiality when needed. · Demonstrated excellence in the use of Microsoft Office Suite (Outlook, Word, Excel, SharePoint, PowerPoint), and ability to learn other applications quickly. · Must demonstrate strong communication skills, including proficiency in technology that facilitates the delivery of communication, documents, and other materials. · Must demonstrate excellent skills in document and form creation, pulling reports, and word processing. · Excellent grammar, spelling, and punctuation skills. · Experience working collaboratively and effectively with other team members. · Must have the ability to work independently and effectively in a fast-paced, dynamic organization and have a hybrid capacity. · Experience in and commitment to working with marginalized communities. Preferred Qualifications · Bilingual in Spanish Physical Demands and Work Environment This position requires extensive use of computers and participation in phone and virtual meetings as part of the job. As such, the person in the position must be able to remain stationary for the majority of the time. The position requires constant computer operation and other office productivity machinery, such as a copy machine, scanner, and computer printer. The ability to communicate information and ideas clearly so that others can understand is crucial. Must be able to exchange accurate information in these situations. Our office hours are 9:00 a.m. to 5:00 p.m. The ability to work in the office during these hours is critical for this position. TO APPLY: Applications will be accepted until the position is filled. If interested, please visit our “Work With Us” employment page on our website at . Please submit a complete application, including a resume, cover letter, and contact information for three professional references (one supervisor is required). Please refrain from making phone calls or sending hard copies. Incomplete applications will not be considered. If reasonable accommodations are needed, please contact Mercedece Love, Human Resources and Compliance Manager, at . Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Job DescriptionDescription: FLSA Status: Non-Exempt Practice Group/Team: Crime Victims Legal Network Organization Information Empire Justice Center, a diverse and highly respected statewide legal services organization, seeks a Program & Marketing Manager for our Crime Victims Legal Network. This is an opportunity to join and grow in one of the most influential organizations serving marginalized low-income individuals and families in New York State. Empire Justice Center attracts and employs a diverse team of dedicated, determined, and passionate advocates who significantly impact the lives of low-income New Yorkers. We achieve success through direct legal representation, high-impact litigation, and effective legislative and administrative advocacy. As an organization, we provide top-notch training and technical assistance to other advocates, ensuring fairness and justice for New Yorkers. We thrive on our commitment to supporting justice for populations that have historically experienced high levels of oppression. These populations include racially diverse individuals and families experiencing poverty, housing insecurity, immigration issues, and domestic violence. Additionally, the organization advocates for people with disabilities, members of the LGBTQ community, and school-age children facing discrimination and violations of their civil rights in schools. Our offices in Rochester, Albany, Westchester County, and Long Island provide staff with an exciting, dynamic, and inclusive working environment, characterized by a solid commitment to work-life balance, teamwork, diversity, wellness, and personal/professional development. Position Summary Empire Justice Center is pleased to announce an opening for a Program & Marketing Manager. The Program & Marketing Manager is a key member of the Crime Victims Legal Network (CVLN) team, responsible for leading marketing and communications efforts, managing the program’s website and digital tools, and supporting overall program operations. This role blends strategic program support, technology coordination, and marketing to enhance the program’s visibility, functionality, and impact. The Managing Attorney of the practice group will supervise this position. Salary The referenced pay range/scale represents the estimated minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range and determined by considering factors, including but not limited to, education, experience, qualifications, individual expertise, market data, and internal equity considerations. The salary range for this position in Upstate New York is $48,256 to $64,272. The salary range for this position in Downstate New York is $54,256 to $64,448, which includes a $6,000 geographic differential. Benefits We are an organization that supports and promotes a healthy work-life balance. Empire Justice Center offers a generous benefit package, including: · 35-hour full-time work week. · Health Insurance Coverage. o Platinum-level equivalent coverage for individuals and families. · 403(b) eligibility - immediately eligible to begin contributing from your paycheck. · Immediate vesting upon hire - ALL contributions (both employee and employer). o 1% employer match is eligible after 12 months of employment. o 3% Non-Elective annual contribution made by employer after 12 months of employment. · Generous vacation, sick, personal, and holiday paid time off. · Bilingual salary enhancement for qualifying employees. · Loan Repayment Assistance Program. · Voluntary Supplemental Disability. · Dental Insurance (employee paid). · Vision Insurance (employee paid). · $150K Group Term Life Insurance. · Generous Bereavement Leave. · Employee Wellness Activities. · NYS Short-Term Disability. · FSA Eligibility. Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type, specifically - race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements: Essential Duties and Responsibilities · Travel to and work in the Rochester Telesca Center office is required as needed to meet client and organizational needs. o Hybrid. If the position is filled locally, it is eligible for a hybrid work request under the organizational policy. o Remote. Empire Justice will consider remote applicants, provided they travel to the Rochester Telesca Center office and make necessary appearances when required. · Attend meetings and participate as needed to be an integral part of Empire Justice Center’s Crime Victims Legal Network (CVLN) team. · Responsible for all marketing, promotion, and public relations activities related to the CVLN project, in consultation with the Project Leader. · Responsible for CVLN’s social media (Facebook and Twitter). · Provide administrative and technology support to the Project Leader and CVLN Attorneys. · Develop reports, e-newsletters, broadcast emails, and other means to formally communicate with program partners, Network Partners, Advisory Committee, and Empire Justice Center staff. · With the project team, coordinate and host various trainings, including handling all technological aspects of hosting a webinar from setting up registration to running the webinar and providing post-webinar reports. · Develop, update, and maintain systems and processes to coordinate and track our work. · Collect data and complete quarterly reports to funders. · Work closely with internal team and grant partners to maintain and improve the NY Crime Victims Legal Help website’s design, functionality, user experience, content, SEO, traffic, and engagement. · Assist in the management of CVLN’s website's content, including editing existing content, reviewing, and formatting submitted content. · Manage membership and access to the member-only section of the site. · Monitor overall website health, including broken links, and website performance and usage. · Oversee the migration of the NY Crime Victims Legal Help website to a new platform. · Coordinate with the technology vendor to troubleshoot issues, track open tickets, and ensure timely resolution. · Travel to fulfill grant obligations as necessary. · Must demonstrate a high level of comfort and commitment to working with people from marginalized communities. · Working closely with your assigned supervisor and participating in regular supervision meetings, including work plan development and grant deliverable management. · Please note that all positions will supervise other practice group members if needed. · Due to limited resources, all staff are expected to perform administrative and other support-related duties to serve our clients and fulfill our mission as a non-profit legal services organization. · Other duties as assigned by your supervisor and/or to meet the organization’s needs. Minimum Qualifications (Knowledge, Skills, and Abilities) · A minimum of 5 years of relevant experience. · Ability to produce high-quality written material and meet tight deadlines. · Proficiency in the use of Microsoft Office Suite (Outlook, Word, Excel, SharePoint, PowerPoint), and ability to learn other applications quickly. · Strong proficiency with web-based training applications, such as Zoom. · Practice effective time management and demonstrate an ability to meet deadlines. · Must demonstrate strong communication skills, including proficiency in technology that facilitates the delivery of communication, documents, and other materials. · Must demonstrate excellent skills in document and form creation, report writing, pulling reports, and word processing. · Strong proficiency with social media platforms, such as Facebook, Twitter, LinkedIn, and Bluesky. · Excellent grammar, spelling, and punctuation skills. · Experience working collaboratively and effectively with other team members. · Must have the ability to work independently and effectively in a fast-paced, dynamic organization and have a hybrid capacity. · Strong proficiency with graphic design platforms, such as Canva. · Excellent written and verbal communication skills. · Strong organizational and multitasking abilities, with the capacity to manage priorities effectively. · Experience with website management. · Demonstrate a keen attention to detail and a high level of accuracy. · Experience in and commitment to working with marginalized communities. TO APPLY: Applications will be accepted until the position is filled. If interested, please visit our “Work With Us” employment page on our website at . Please submit a complete application, including a resume, cover letter, a marketing visual (e.g., a flyer or infographic), and contact information for three professional references (one supervisor is required). Please refrain from making phone calls or sending hard copies. Incomplete applications will not be considered. If reasonable accommodations are needed, please contact Mercedece Love, Human Resources and Compliance Manager, at . Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Job Description Relay Recruiting is proud to partner with a New York–based, family-owned financial planning firm known for its strong work ethic, excellent reputation, and steady growth. This is a high-integrity, high-accountability environment where people take pride in their work, value professionalism, and genuinely support one another. There is real room to grow here for someone who enjoys being a trusted right hand, cares deeply about accuracy and follow-through, and wants to build a long-term career in a support or paraplanning function. This is not a fast-track path to a lead advisor role, and it’s not a fit for someone who needs constant direction or prefers loose structure. It is a great opportunity for someone who thrives in a collaborative, disciplined environment, is comfortable supporting high-net-worth clients, and wants to grow alongside a respected, hard-working firm. Financial Planning Assistant / Paraplanner (Junior or Senior Level) Full-Time | Hybrid (2 Days In-Office) Salary Range: $45,000 – $75,000 (based on level and experience) Position Overview We are seeking a Financial Planning Associate / Paraplanner to support a growing financial advisory practice. This role is open at two levels and will be scoped based on experience. We are equally open to hiring a Junior Financial Planning Associate who is early in their career and eager to learn, or a Senior Paraplanner who can step in and take ownership quickly. This is a true support role within a collaborative advisory team serving high-net-worth clients, with a strong emphasis on professionalism, accountability, and follow-through. Core Responsibilities (Both Levels) Client & Advisor Support • Support advisors with meeting preparation, follow-ups, and ongoing client service, • Assist with client communications via phone and email (scope varies by level), • Track outstanding items and ensure timely completion, • Coordinate with custodians, vendors, and external partners Investment & Account Administration • Assist with preparation and processing of custodial and investment paperwork, including:, • New account openings, • Transfers and rollovers, • Beneficiary updates, • Distributions and contributions, • Maintain accurate records and follow up on paperwork status, • Update and maintain client data in the CRM CRM & Workflow Management • Maintain accurate client records and documentation, • Manage tasks and workflows using Monday.com (or similar tools), • Document client interactions, action items, and next steps Junior Financial Planning Assistant ($45,000 – $60,000) Ideal Background • 0–2 years of experience in financial services, client service, operations, or a related field, • Internship experience or relevant degree a plus, • Focus on execution, learning firm processes, and supporting advisors, • Prepare paperwork and reports for advisor review, • Limited client-facing communication, often using templates or guidance, • Receives training, mentorship, and a structured ramp-up period Senior Paraplanner / Financial Planning Assistant ($60,000 – $75,000) Ideal Background • 3–5+ years of experience in a financial planning or advisory firm, • Comfortable working independently with minimal oversight, • Own complex custodial and investment paperwork end-to-end, • Communicate directly with clients, custodians, and professional partners, • Support financial planning work, including plan updates and reporting, • Anticipate advisor needs, flag risks, and proactively move work forward Preferred Skills & Experience • Experience with eMoney financial planning software (strongly preferred for Senior level), • Experience with Advisor Engine or similar CRM platforms, • Familiarity with custodial platforms and advisory firm operations, • Clear, confident, and professional written and verbal communication We are an equal opportunity employer and value diversity at our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships. Responsibilities • Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary., • Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions., • Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction., • Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed., • System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners., • Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up., • Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information., • Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders., • Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience., • Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles; or, • High School Diploma and either 2 years of HCM experience or 4 years of relevant experience in technical support, call center operations, or other high-volume customer facing roles, • Experience in customer service or previous client interfacing role, • Strong computer skills, including Microsoft Office with proficiency in Excel, • Strong written communication skills for business correspondence., • Strong team player with attention to detail, • Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME), • Experience in payroll and/or call center environment, • CPP, FPC, APA, and/or SHRM-CP certified, • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $24 - $26 /hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via . Requirements:

Job DescriptionTitle: Fraud Specialist Location: Highland Hills, OH 44122 Shift: Mon–Fri, 10am to 7pm Pay: $15.00 – $23.00/hr Role Objective: Protect the company and its clients by investigating, remediating, and responding to financial crimes. You will act as a frontline defender against external threats, manage high-risk escalations, and coordinate with financial institutions to recover illicit funds. Core Responsibilities: Risk Mitigation: Analyze high-risk clients and transactions to prevent fraud and block repeat offenders. Incident Management: Resolve fraud escalations received via phone and email; conduct thorough investigations to minimize loss. Fund Recovery: Partner with banks to freeze accounts and submit Letters of Indemnification to retrieve fraudulent funds. Specialized Investigations: Track check fraud (counterfeit/forged) and manage PII (Personally Identifiable Information) exposure incidents. Client Onboarding: Vet clients who fail authentication screening to ensure legitimacy and creditworthiness. Data Reporting: Log cases into a central repository to drive trend analysis and support criminal investigations. Requirements Education: Associate degree in Criminal Justice, Finance, Business, or Economic Crime Investigation (Required). Experience: Minimum 1 year in fraud, banking, compliance, or investigations. Skills: Strong communication for client-facing escalations and proficiency in research/analytical tools. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #8820 Company DescriptionThis company offers growth and a great group of people to work with.This company offers growth and a great group of people to work with.

Job DescriptionBenaiah Consulting Group has been engaged to help one of the most progressive-minded, forward-thinking CPA firms we've worked with over the last five years build out what is already a highly successful Client Accounting Advisory Services (CAAS) division. This firm combines the resources, reputation and legacy of a three-decade-old leader in their market, coupled with the energy, flexibility and vision of a start-up mindset. Why This Role Stands Out Our client is a well-established, people-first CPA firm with a growing CAS (Client Accounting Services) practice that’s ready for its next leap forward. With almost $2M in current annual revenue, a dedicated client base, and firmwide support, they’re looking for a leader who can transform this practice into a true Business Advisory Group that will be a cornerstone of strategic growth for the firm over the next decade. This is not just another accounting leadership role. It’s a chance to build something lasting. For the right candidate, the path doesn’t stop at Director — it leads directly to partnership. What You’ll Do * Lead, mentor, and inspire a team of 11+ professionals, raising the bar for performance and growth. * Redesign processes for scalability and profitability, moving from hourly billing to value-based/fixed-fee engagements and MRR for their monthly clients. * Drive adoption of accounting technology and AI tools, proactively delivering solutions before clients even ask. * Partner with business owners ranging from start-up/pre-investment entities to $25M+ growth-focused businesses translating financials into real-world strategies and actionable insights. * Manage a range of engagements from outsourced accounting to monthly close/review to high-value advisory. * Collaborate with firm leadership to expand offerings, grow client relationships, and increase market visibility. What We’re Looking For * Proven leadership in public accounting, outsourced accounting, or advisory services. * Strong people manager who can coach, inspire, and empower teams to achieve at their highest level * Comfortable with technology, AI, and driving change in accounting workflows. * A client-facing professional who thrives on relationships and delivering strategy, not just reports. * Tax and/or multidisciplinary experience in small to mid-sized firms is highly valued. * CPA or equivalent designation preferred. What’s In It For You * Competitive Base: $140K–$160K+ based on experience. * Performance Incentives: Compensation tied to practice growth and profitability * Partnership Path: Genuine opportunity for the right candidate. * Culture That Cares: A people-first firm where leadership matters and your voice is heard. If you’re ready to take your CAS expertise to a new level — leading with autonomy, building trusted client relationships, and scaling a practice with strong support — this is the kind of opportunity that doesn’t come around often

Job DescriptionAt Innovative, an AWS Premier Partner, we help customers transform their businesses through strategic cloud adoption. We're seeking a Cloud Architect to guide clients through their AWS cloud journey—designing and implementing solutions across multiple cloud domains including infrastructure, data, applications, security, and more. As a Cloud Architect, you'll work directly with customers to architect scalable AWS solutions that drive business growth and operational efficiency. You'll leverage your expertise to solve complex technical challenges and help organizations successfully modernize their cloud environments. *This role has quarterly travel to our Rochester, NY Headquarters Key Responsibilities:· Engage directly with clients to gather technical and business requirements for AWS cloud initiatives· Architect scalable cloud solutions using AWS services across your area(s) of expertise· Lead technical discovery sessions and architecture review workshops with clients· Create architecture documentation, design patterns, and solution proposals aligned with business objectives· Provide technical direction and architectural oversight to engineering teams· Drive adoption of cloud-native patterns and modern architectures based on customer needs· Deliver presentations to client stakeholders articulating value, architecture, and ROI of proposed solutions· Stay current with AWS innovations and industry best practices· Mentor other engineers and architects on cloud architecture and emerging technologies What Experience You’ll Bring to the Table:· 3-7 years of hands-on cloud architecture and implementation experience with AWS in one or more of the following areas: · Infrastructure & Networking: Multi-account architectures, VPC design, hybrid cloud, landing zones, compute services· Data & Analytics: Data lakes, warehouses, ETL/ELT pipelines, databases, business intelligence· Application Development: Serverless, containerization, microservices, API development, modernization· Security & Compliance: IAM, security architectures, compliance frameworks, governance· AI/ML: Machine learning pipelines, model deployment, AI service integration· DevOps & Automation: CI/CD, Infrastructure-as-Code, deployment automation· Migration & Modernization: Cloud migration strategies, legacy system transformation· Cost Optimization & FinOps: Cost management, resource optimization, financial operation· Ability to translate complex technical concepts to non-technical audiences· Experience working in agile environments and managing technical workstreams· Client-facing experience or strong desire to work directly with customers· Passion for continuous learning and staying current with emerging cloud technologies· Experience architecting solutions using core AWS services relevant to your area of expertise· Familiarity with Infrastructure-as-Code tools such as CloudFormation, CDK, or Terraform· Understanding of cloud security, IAM, cost optimization, and well-architected principles· Experience with at least one of the following: Container technologies (EKS, ECS, Docker, Kubernetes) Serverless technologies (Lambda, Step Functions, API Gateway) Data technologies (S3, Glue, Athena, Redshift, EMR, data pipelines) Application development (Python, Java, Node.js, Go, or similar) Knowledge of CI/CD practices and DevOps methodologies Success Metrics:· Customer Satisfaction & Stakeholder Alignment· Timely and On-Budget Delivery of Infrastructure Projects· Revenue Growth through Scalable and Reusable Cloud Solutions· Continuous Learning: AWS Specialty Certifications & Thought Leadership Contributions Preferred Qualifications:· AWS Certified Solutions Architect – Associate or Professional· Additional AWS certifications in areas of specialty (Developer, SysOps, Data Analytics, Machine Learning, Security, etc.)· Experience with enterprise tools such as Jenkins, GitLab CI/CD, monitoring/observability tools· Prior work in cloud consulting, professional services, or managed services environments· Experience with AI/ML services on AWS or interest in learning these technologies· Full-stack development experience or strong programming skills Why Join Innovative?· Work on diverse projects across multiple industries and cloud domains· Opportunity to grow your expertise across infrastructure, data, and application architecture· Collaborative culture that values learning and innovation· AWS Premier Partner with access to the latest training and certifications· Small company feel (~115 employees) with big opportunities for impact We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Title: Operations Associate Company: [Financial Services Firm] Job Description: A prestigious financial services firm seeks a dedicated and detail-oriented Operations Associate to join our dynamic Operations department. The successful candidate will play a critical role in asset movement, account opening, and account transfer requests, ensuring seamless operations within the firm. This position requires a deep understanding of industry regulations and firm policies, coupled with a professional demeanor in client-facing interactions. Key Responsibilities: • Facilitate the accurate and timely movement of assets, ensuring compliance with industry regulations and firm policies., • Oversee the process of account opening and account transfers, maintaining meticulous attention to detail., • Develop and maintain an in-depth knowledge of relevant industry rules and regulations., • Provide exceptional client service through clear and courteous communication, demonstrating professionalism in all interactions., • Collaborate with internal teams to streamline operations and enhance efficiency. Qualifications: • Experience:, • 1-3 years of professional or administrative experience, preferably within the financial services industry., • Licenses:, • Series 7 and Series 66 licenses required, or the ability to obtain them within 18 months of hire., • Education:, • Bachelor’s Degree preferred., • Skills:, • Outstanding communication, presentation, and organizational skills., • Strong attention to detail and ability to manage multiple tasks simultaneously., • Professional demeanor with the ability to handle client interactions tactfully and courteously. Additional Information: • This role offers the opportunity to develop a comprehensive understanding of the financial services industry., • The ideal candidate will exhibit a proactive approach, a strong sense of responsibility, and a commitment to continuous improvement. Application Process: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to We look forward to reviewing your application and exploring how you can contribute to our firm's success. Join our team and contribute to the high standards of service and operational excellence that define our firm.

Job Description Seibold Security is seeking an Account Executive to join our team! We specialize in designing, installing and servicing tailored security systems for hospitals, museums, financial institutions and commercial clients. ESSENTIAL DUTIES AND RESPONSIBILITIES • Prospect, develop, and close end-user deals for integrated security systems., • Sell products based on client requirements, including access control (software, controls, readers, credentials), video surveillance (software, analytics, edge, cameras), alarm systems, key management, fire systems, asset management, branch physical security, managed access, maintenance, and response services, and more., • Meet pipeline and quota assignments., • Track and provide weekly sales opportunities reports using Salesforce CRM tool, • Proven history of self-development of new accounts., • Excellent communication skills., • Convincing proposal writing skills., • 10+ years as a direct sales (hunting machine)., • Proved track record of meeting assigned quota., • Command understanding security trends and issues facing branch banks, museums, hospitals, higher education, multi-use retail, and commercial environments.Company DescriptionSpecializes in designing and implementing tailored security systems for museums, financial institutions and commercial clients. .Specializes in designing and implementing tailored security systems for museums, financial institutions and commercial clients.\r\n\r\n.

Job DescriptionDescription: Employment Status: Full-Time FLSA Status: Exempt Practice Group/Team: Tenant Advocacy Organization Information Empire Justice Center, a diverse and highly respected statewide legal services organization, seeks a Supervising Attorney for our Tenant Advocacy practice group. This is an opportunity to join and grow in one of the most influential organizations serving marginalized low-income individuals and families in New York State. Empire Justice Center attracts and employs a diverse team of dedicated, determined, and passionate advocates who significantly impact the lives of low-income New Yorkers. We achieve success through direct legal representation, high-impact litigation, and effective legislative and administrative advocacy. As an organization, we provide top-notch training and technical assistance to other advocates to ensure fairness and justice for New Yorkers. We thrive on our commitment to supporting justice for populations that have historically experienced high levels of oppression. These populations include racially diverse individuals and families experiencing poverty, housing insecurity, immigration issues, and domestic violence. Additionally, the organization advocates for people with disabilities, members of the LGBTQ community, and school-age children facing discrimination and violations of their civil rights in schools. Our offices in Rochester, Albany, Westchester County, and Long Island offer staff an exciting, dynamic, inclusive working environment with a solid commitment to work/life balance, teamwork, diversity, wellness, and personal/professional development. Position Summary Empire Justice Center is pleased to announce an opening for a Supervising Attorney. The Supervising Attorney will represent low-income tenants in Monroe County with a variety of legal issues, including eviction defense and enforcement of the warrant of habitability via Article 7-C and 7-D claims. The attorney will provide information, advice, and technical assistance to tenants and other advocates. The individual in this position will be responsible for the above responsibilities and supervising a practice group member. The Managing Attorney of the practice group will supervise this position. Salary The referenced pay range/scale represents this job's estimated minimum and maximum compensation. Individual annual salaries/hourly rates will be set within the job's compensation range and determined by considering factors, including but not limited to, education, experience, qualifications, individual expertise, market data, and internal equity considerations. Supervising Attorney, 5-8 years of experience, $93,439-$96,109 (Upstate NY) Benefits We are an organization that supports and encourages a work/life balance. Empire Justice Center offers a generous benefit package, including: • 35-hour full-time work week., • Employee Wellness Activities., • Health Insurance Coverage. o Employer pays 100% premium for a high-quality, co-pay insurance plan. • 403(b) eligibility - immediately eligible to begin contributing from your paycheck., • Immediate vesting upon hire - ALL contributions (both employee and employer)., • 1% employer match is eligible after 12 months of employment., • 3% Non-Elective Annual Contribution made by Empire Justice Center. o Benefit is eligible after 12 months of employment. • Generous vacation, sick, personal, and holiday time., • Bilingual salary enhancement for qualifying employees., • Loan Repayment Assistance Program., • Voluntary Supplemental Disability., • Dental Insurance (employee paid)., • Vision Insurance (employee paid)., • $150K Group Term Life Insurance., • Generous Bereavement Leave., • NYS Short-Term Disability., • FSA Eligibility. Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type, specifically - race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements: Essential Duties and Responsibilities • Travel to and work in the Rochester Telesca Center office is required to meet client and organizational needs. o This position is eligible for a hybrid work request under the organizational policy. • Provide legal representation to low-income tenants in eviction proceedings and warranty of habitability cases in housing courts in Monroe County., • Work closely with and supervise a paralegal to effectively and efficiently handle cases., • Provide support as needed to other attorneys and paralegals on the Tenant Advocacy Team., • Ability to maintain a docket of housing cases, including but not limited to holdover and nonpayment summary proceedings for eviction., • Collaborate actively with the advocates and attorneys from partnering organizations to find other resources to preserve clients' housing., • Ability to provide legal advice via an interpreter to clients who do not speak English as needed., • Work closely with other advocates to identify and assist with related legal needs that these clients may have, including immigration issues, services for crime victims, access to public benefits, and civil rights in housing and language access., • Impact litigation support, as needed., • Must demonstrate a high level of comfort and commitment to working with people from marginalized communities., • Work closely with your assigned supervisor and participate in regular supervision meetings, including work plan development and grant deliverable management., • Frequent traveling to housing courts in Monroe County is required., • Please note that this position will be required to supervise other practice group members., • Due to limited resources, all staff are expected to perform administrative and other support-related duties to serve our clients and fulfill our mission as a non-profit legal services organization., • Other duties as assigned by your supervisor and/or to meet the organization’s needs. Minimum Qualifications (Knowledge, Skills, and Abilities) • Juris Doctorate Degree from an accredited US law school or international equivalent. o Admission to the New York State Bar and in good standing as a member of the NYS bar. • Experience supervising legal staff., • Access to reliable transportation capable of traveling to housing courts in Monroe County., • Demonstrated excellence in utilizing the Microsoft 365 Suite (Outlook, Word, Excel, SharePoint, PowerPoint), with the ability to learn and adapt to other applications quickly., • Must demonstrate strong analytical and communication skills, including proficiency in technology that facilitates the delivery of communication, documents, and other materials., • Must demonstrate excellence in technology systems, facilitating the creation and delivery of communication, documents, and record-keeping, among other tasks., • Strong organizational and multitasking abilities, with the capacity to manage competing priorities and deadlines effectively., • Effective decision-making skills., • Experience in and commitment to working with marginalized communities., • Supervisory and problem management experience., • Excellent legal research and report writing skills., • Excellent written and verbal communication skills., • Excellent litigation and legal advocacy skills., • Ability to work on a team., • Case Management and Client Management experience., • Leadership Skills., • Strong collaboration/cooperation skills. Preferred Qualifications • Bilingual (English & Spanish). TO APPLY: Applications will be accepted until the position is filled. If interested, please visit our “Work With Us” employment page on our website at . Please submit a complete application, including a resume, cover letter, writing sample, and contact information for three professional references (one of whom must be a supervisor). Please refrain from making phone calls or sending hard copies. Incomplete applications will not be considered. If reasonable accommodations are needed, please contact Mercedece Love, Human Resources and Compliance Manager, at . Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Job DescriptionDescription: Drive innovation, deliver sustainability, shape the future of packaging! Arena Products is a leader in reusable transport packaging systems—pioneering sustainable solutions that keep supply chains efficient and reduce waste across industries like dairy, fresh produce, non-hazardous chemicals, and health & beauty. For more than 40 years, Arena Products, a family-owned business, has redefined what’s possible in industrial packaging. By utilizing in-house engineering, manufacturing, and pooling services, Arena delivers turnkey solutions that improve performance and cut costs for some of the world’s most respected brands. We’re looking for a results-driven Territory Sales Manager to grow our market presence and build strong customer partnerships. Why Arena • Innovative Products: Represent cutting-edge reusable packaging that’s changing the industry., • Family-Owned Stability: Be part of a company where leadership knows your name and your work matters., • Own your territory: Grow and maintain market share while meeting sales goals., • Build trusted partnerships: Identify opportunities, develop account strategies, and deliver innovative solutions tailored to each customer., • Be the face of Arena: Represent the company at trade shows, customer meetings, and industry events., • Stay connected: Maintain accurate customer data, and ensure every client feels valued., • Bachelor’s degree in Business or related field (or equivalent experience), • 3–5 years of proven success in B2B or industrial sales, • Excellent communication and relationship-building skills, • Strong self-motivation, organization, and follow-through, • Comfort working independently and traveling throughout your territory Arena Products provides a competitive total compensation; this position has an annual estimated salary of $85,000.00 - $100,000.00 that includes base salary, and monthly on target commissions. The actual pay may vary depending on your skills, qualifications, and experience. Physical Requirements While performing the duties of this job, the employee is frequently required to sit, stand bend, and reach with hands and arms. Work Environment Frequent client-facing engagements in various environments, including customer offices, retail locations, or trade shows.

Job Description This isn’t your average sales gig. As a Fiber Sales Advisor for Frontier Communications, you’ll own your territory like a boss: pitching smarter, closing faster, and building client relationships that outlast the competition. If you thrive on the chase and love turning “maybe” into “absolutely,” CH Promotions wants you. What You’ll Do As A Fiber Sales Advisor: • Drive direct-to-consumer residential sales for Frontier Communications by actively seeking out and engaging with potential customers, • Engage with homeowners and decision makers through proactive outreach and on-site interactions to understand their telecommunication needs, • Present tailored product solutions based on customer needs by carefully assessing their current services and identifying opportunities for improvement or new offerings, • Utilize in-depth product training to inform sales interactions, ensuring accurate and comprehensive information is provided to customers regarding Frontier Communications' services, • Employ a consultative sales approach to build rapport and trust, focusing on understanding customer challenges and offering solutions that genuinely benefit them, • Identify and cultivate new customer relationships through networking, referrals, and strategic outreach to expand Frontier Communications' customer base, • Achieve and exceed sales targets and quotas by consistently applying effective sales strategies and maintaining a high level of performance, • High school diploma or equivalent (required), • Bachelor’s degree in Marketing, Communications, or a related field (preferred, but not required), • Previous experience in telecommunications, sales, or other client-facing roles, • Exceptional communication and people skills, with a natural ability to build rapport, • Strong organizational skills and the ability to manage multiple priorities effectively, • Self-motivated and goal-oriented, comfortable working in a commission-driven environment, • Resilient mindset with the ability to handle rejection professionally We don’t do “just enough”. We design, build, and launch campaigns for Frontier Communications that grab attention, spark conversation, and turn prospects into loyal customers. Our team is hungry, energetic, and driven by one thing: results that move the needle. Because in our world, “good” isn’t good enough. We aim for exceptional, every single time.

Job Description At CH Promotions, we strive to connect communities with each conversation. More than campaigns and quotas, our work with Frontier Communications is about connection. Our work involves helping families stream their favorite shows, entrepreneurs run businesses from home, and communities stay in touch. We build trust, answer questions, and turn technical details into stories people understand. Because for us, it’s not about selling a product; it’s about making life a little easier. So imagine helping families stay in touch, entrepreneurs keep their business running, and grandparents stream their grandkids’ recitals — all in a day’s work. As a Sales and Customer Service Associate for Frontier Communications, you’ll do more than sell services: you’ll build trust, answer questions, and make life a little easier for every customer you meet. If you love helping people and making someone’s day brighter, you’ll fit right in. Ready to connect communities while launching a sales career? APPLY NOW and make an impact with Frontier! Sales and Customer Service Associates Are Responsible For: • Driving direct-to-consumer sales for Frontier Communications by actively seeking out and engaging with potential residential customers, • Engaging with customers in neighborhoods through proactive outreach and on-site interactions to understand their telecommunication needs, • Presenting tailored product solutions based on customer needs by carefully assessing their current services and identifying opportunities for improvement or new offerings, • Utilizing in-depth product training to inform sales interactions, ensuring accurate and comprehensive information is provided to customers regarding Frontier Communications' services, • Employing a consultative sales approach to build rapport and trust, focusing on understanding customer challenges and offering solutions that genuinely benefit them, • Identifying and cultivating new customer relationships through networking, referrals, and strategic outreach to expand Frontier Communications' customer base, • Achieving and exceeding sales targets and quotas by consistently applying effective sales strategies and maintaining a high level of performance, • High school diploma or equivalent (required), • Bachelor's degree in Marketing, Communications, or a related field (a plus), • Prior experience in sales, customer service or any client-facing roles, • Excellent communication and interpersonal skills, • Strong organizational and multitasking abilities, • Comfortable in a commission-based environment, • Able to handle rejection gracefully

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising of leaders and various levels of Account Managers. Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective. Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business. This role will support of our Growth client segment. Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Develop strategies and initiatives to enhance and maintain client satisfaction and retention., • Lead and manage a team of Executive Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk., • Facilitate continuous learning opportunities to expand the knowledge base of your staff., • Offer proactive development opportunities aligned with corporate goals and values., • Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values., • Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment., • Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one., • Generate creative solutions and innovative ideas to increase employee engagement and retention., • Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation., • Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances., • This job requires up to 25% travel for internal and/or client-facing meetings, • High School Diploma or equivalent required; Bachelor’s degree preferred, • 2+ years of previous leadership experience in a customer service/customer relationship role, • Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs), • Experience with leading other leaders preferred, • Previous experience in HCM/Direct Payroll Industry, • Experience working with payroll, HCM, or HRIS software, • Excellent knowledge of MS Office, including MS Excel, • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. This role can be performed from any office in the US. The pay range for this position is $74k-115k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via . Requirements:

Job DescriptionBenefits: • Bonus based on performance, • Company parties, • Dental insurance, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Training & development Are you an athlete at heart with a passion for teamwork and competition? Bring your sports background to a dynamic career as a Financial Advisor with Northwestern Mutual of Rochester! Why Current and Former Athletes Could Thrive Here: We recognize the unique strengths and qualities that former and current athletes bring to the table. Athletes could excel in our environment because of their inherent drive, discipline, and competitive spirit, which are essential traits for success in the insurance and financial services industry. Heres why athletes could thrive with us: • Teamwork and Collaboration: Just like in sports, our success depends on teamwork and collaboration. Athletes naturally excel in a team setting, working together towards common goals and supporting each other to achieve the best results for our clients., • Resilience and Determination: Athletes are accustomed to facing challenges and persevering through difficult situations. This resilience translates well to the professional world, where overcoming obstacles and staying focused on long-term goals are key to building a successful career., • Goal-Oriented Mindset: The drive to set and achieve goals is second nature to athletes. This goal-oriented mindset helps our representatives stay motivated and committed to helping clients achieve their financial objectives., • Discipline and Time Management: Balancing training, competitions, and academics instills a strong sense of discipline and time management in athletes. These skills are invaluable in managing a client portfolio, meeting deadlines, and maintaining a high level of productivity., • Competitive Spirit: The competitive nature of athletes fuels their desire to excel and be the best in their field. This competitive spirit drives our representatives to continuously improve, exceed performance targets, and deliver exceptional service to clients.Our thriving office is located at: Suite 200, 1162 Pittsford Victor Road, Pittsford, NY 14534 Meet Our Team: Mike DArchangelo, Director of Selection: • Time with NM: 5.5 years, • Prior to NM: Athletic Director, Coach, Teacher, and Mentor at a college, • Passionate About: Golfing, boating, dogs, family, lake life, and good foodGreg Constantino, Managing Director:, • Time with NM: 25 years, • Prior to NM: Professional baseball, • Passionate About: Family, faith, fitness, fun, Canandaigua Lake, sports, concerts, and coachingAlex Spoto, College Unit Director:, • Time with NM: 4.5 years, • Prior to NM: Intern at the University of Dayton, • Passionate About: Hockey, softball, family, the Bills, fun, friends, and huntingCharlie Diehl, Growth and Development Director:, • Time with NM: 6 years, • Prior to NM: Intern at SUNY Brockport, • Passionate About: My son and husband, my family, my horses, farm life, and traveling with friendsPosition Responsibilities:, • Educate clients on financial planning and insurance options., • Provide excellent customer service and build lasting relationships., • Collaborate with a local supportive team.Position Requirements:, • Strong communication and interpersonal skills., • Goal-oriented with a desire to succeed. Position Perks: • Business Start-up allowance, • Dental insurance, • Health insurance, • Life insurance, • Retirement plan, • Vision insurance, • Ongoing professional development, • Local culture of support and positive recognition Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries and affiliates in Milwaukee, WI. Mike DArchangelo is not a licensed insurance agent, registered representative of a broker-dealer or representative of a federal savings bank. Flexible work from home options available.

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Lead Client Services Ops provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is done by (1) monitoring team performance (quantitative and qualitative), (2) providing ongoing learning opportunities that continually share and build knowledge (3) working directly with clients on escalated issues (4) identifying and facilitating process improvements and (5) coordinating work across the team, including workload management and client assignments. The Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded, as well as the day-to-day performance of their jobs. The Lead works with a group of Leads to prioritize and coordinate work for the maximum impact. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Client Services Expectations • Dependability/Follow-up: Timely responsiveness & proactive follow-up, • Problem solve: Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitative information, • Communication: Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders, • Guidance: Provide clients guidance on HR and Payroll best practices, organizational change management, and Paylocity product fit, • Implement and optimize products: Ability to implement ancillary products and optimize the primary HCM set up, • Metrics, Reporting and Analysis: Leverage formal and informal metrics to identify trends, monitor team & individual effectiveness and assess intervention results. Identify and advocate for necessary metrics and reporting. Develop tracking for metrics not yet developed. Use metrics to create a culture of continual improvement and to create focus where needed for purposes of learning, coaching, intervention and operational improvements., • Performance Management: Continually assesses and build knowledge (technical, business, soft skills) through real time teaching, one one-on-one discussions, team meetings and through the performance management process. Takes initiative and develops opportunities for the Account Managers to share and build knowledge and skills. Prioritizes learning objectives based on the highest impact to the clients and to Paylocity. Facilitates coaching, training and mentoring of AMs. Assesses client movement and prepares and supports impacted AMs to facilitate ongoing outstanding client service., • Client Focus: Proactively and reactively monitors and assesses client interactions and intervenes when needed in providing coaching and feedback. Acts as first level escalation and directly engages clients and takes action and ownership to resolve issues. Proactively identifies situations (AM turnover, lack of knowledge, etc.) that may disrupt outstanding service and takes steps to minimize impact. Ability to negotiate, influence, consult and resolve objections with C-Suite decision makers, • Operational Tools & Processes: Plan, lead and execute on cross-team work focused on increasing operational effectiveness. Represent the Service Center in key initiatives across Operations. Seeks out and facilitates opportunities to improve efficiency and effectiveness through better tools and processes., • Bachelor’s Degree and/or equivalent experience in a client-facing role., • 2 years of payroll and/or call center experience, • Successful experience in handling escalations and at-risk client retention efforts, • Project management experience, • Proficient in Microsoft Outlook, Word, Excel, • 1+ years supervisory experience, • HRIS experience, • Experience leading training initiatives, • Experience using reporting and metrics as a key part of the job, • Minimum 3 years’ experience in payroll, benefits and/or HR administration, • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $53,600 - $85,100/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via . Requirements:

Job Description At our core, we’re a sales team dedicated to growing Frontier Communications’ reach while delivering real, measurable results. By blending data‑driven strategies with human‑first customer engagement, CH Promotions helps bring reliable connectivity to homes and consumers alike. Every campaign is built around understanding what customers truly need - and delivering it with clarity, consistency, and commitment. Ready to turn potential into performance? As a Territory Sales Representative supporting Frontier Communications, you’ll bring tailored solutions straight to customers who need them most. From big cities to local neighborhoods, you’ll combine in‑depth product and sales training with a consultative approach to grow connections, build trust, and deliver measurable results. Territory Sales Representative Responsibilities: • Drive direct-to-consumer sales for Frontier Communications through the execution of residential sales campaigns, • Engage with homeowners and decision makers to promote Frontier’s telecommunications products and service plans, • Present tailored product solutions based on customer needs, • Utilize in-depth product training to inform sales interactions, • Employ a consultative sales approach to build rapport and trust, • Identify and cultivate new customer relationships, • Achieve and exceed sales targets and quotas, • A High school diploma or equivalent (required), • Bachelor’s degree in Marketing, Communications, or a relevant field is a plus, • Prior experience in sales, customer service, or any client-facing role, • Excellent communication and people skills, • Strong organization and multitasking abilities, • Comfortable working in a commission-based environment, • Can handle rejection gracefully

Job DescriptionJoin the Frontline of Inspiration: Become THE EDUCATOR at Project LeanNation! Shape the Future with Us: At Project LeanNation, every team member is integral, but as an Educator, you hold a special place in our mission. Our goal isn't just to sell; it's to enlighten. We believe that every interaction should leave our clients more informed, empowered, and confident about their health choices. Supported heavily by the Key Lead—the best Educator that ever lived—you amplify our voice, values, and vision in every conversation. Your Role in Our Journey: As the most customer-facing role, you are the heart of the in-store experience. Your key responsibilities include: ● Client Engagement: • Inspire and Inform:, • Store Management:, • Customer Service:, • Handle phone inquiries with professionalism and poise., • Mix and serve our signature shakes to clients., • Customize client plans via our back-end operating system., • Support and Growth: ● Embraces Our Mission: • Is enthusiastic about promoting health and wellness., • Enthusiasm: Brings energy and passion to every client interaction., • Emotional IQ: Demonstrates empathy and excellent interpersonal skills., • Works well under the guidance of the Key Lead and leadership team.

Akkodis is seeking a Project Manager for Contract job with a client in Rochester, NY. Looking for a in 10 years’ experience working as an engineer within the food, beverage, dairy or pharmaceutical industries. This is a Full Time /Direct Hire Opportunity. Pay Range: $125k/yr. - $130k/yr. The rate may be negotiable based on experience, education, geographic location, and other factors. Job Summary This position requires strong communication, leadership, and interpersonal skills, the ability to learn and adapt in a fast-paced work environment, strong problem-solving capabilities, and an understanding of fundamental engineering principles. Qualifications: Professionalism demonstrated through strong communication, teamwork, integrity, and resilience when facing challenges. Minimum of 10 years’ experience working as an engineer within the food, beverage, dairy or pharmaceutical industries. Bachelor of Science degree with an emphasis on chemical, mechanical, or electrical engineering is required. Project management or construction management experience is a plus. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit . The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Job DescriptionSummary: We are representing a well-established general contractor seeking an experienced MEP Project Manager to lead the mechanical, electrical, plumbing, and commissioning scopes for a high-profile commercial project. This role is ideal for a seasoned Mechanical or MEP Project Manager with a strong background in complex building systems who can manage the process from installation through startup and turnover. The ideal candidate is highly organized, technically proficient, and comfortable managing MEP coordination while driving communication between field teams, design professionals, commissioning agents, and ownership. Key Responsibilities: MEP & Commissioning Oversight * Serve as the primary point of contact for all MEP and commissioning scopes. * Coordinate with commissioning agents to track system readiness, startup, and punch list closure. * Conduct QA/QC spot checks on rough-ins and periodic system installations to ensure quality compliance. * Lead planning meetings with trade partners to maintain milestone progress and ensure sequencing efficiency. * Collaborate with design and field teams to resolve technical issues and design gaps. * Manage all MEP-related RFIs, submittals, and documentation for startup and closeout. Project Management * Oversee schedule, budget, and subcontractor performance for assigned scopes. * Manage buyout, change orders, and project billing while ensuring accurate forecasting. * Conduct jobsite walks and enforce safety compliance in coordination with the project team. * Lead progress meetings with owners, architects, engineers, and MEP subcontractors. * Maintain comprehensive records, logs, and communication reports throughout project execution. * Support warranty closeout and ensure complete turnover packages upon completion. Qualifications: * Bachelor’s degree in Construction Management, Engineering, or a related field; equivalent experience accepted. * 10+ years of MEP or mechanical project management experience in commercial construction. * Strong understanding of HVAC, electrical distribution, plumbing systems, and building automation controls. * Experience with commissioning coordination and large-scale mechanical systems. * Proven ability to manage projects up to $50M in value. * Proficiency in Microsoft Office and construction management tools. * Excellent communication, leadership, and client-facing skills. * Local travel flexibility based on project needs. Compensation + Benefits: * Competitive salary based on experience. * Comprehensive medical, dental, and vision coverage. * 401(k) with company match. * Paid time off, holidays, and performance-based bonus opportunities. * Company vehicle allowance and professional development support.

Job DescriptionSummary: We are representing a well-established general contractor seeking an experienced MEP Project Manager to lead the mechanical, electrical, plumbing, and commissioning scopes for a high-profile commercial project. This role is ideal for a seasoned Mechanical or MEP Project Manager with a strong background in complex building systems who can manage the process from installation through startup and turnover. The ideal candidate is highly organized, technically proficient, and comfortable managing MEP coordination while driving communication between field teams, design professionals, commissioning agents, and ownership. Key Responsibilities: MEP & Commissioning Oversight * Serve as the primary point of contact for all MEP and commissioning scopes. * Coordinate with commissioning agents to track system readiness, startup, and punch list closure. * Conduct QA/QC spot checks on rough-ins and periodic system installations to ensure quality compliance. * Lead planning meetings with trade partners to maintain milestone progress and ensure sequencing efficiency. * Collaborate with design and field teams to resolve technical issues and design gaps. * Manage all MEP-related RFIs, submittals, and documentation for startup and closeout. Project Management * Oversee schedule, budget, and subcontractor performance for assigned scopes. * Manage buyout, change orders, and project billing while ensuring accurate forecasting. * Conduct jobsite walks and enforce safety compliance in coordination with the project team. * Lead progress meetings with owners, architects, engineers, and MEP subcontractors. * Maintain comprehensive records, logs, and communication reports throughout project execution. * Support warranty closeout and ensure complete turnover packages upon completion. Qualifications: * Bachelor’s degree in Construction Management, Engineering, or a related field; equivalent experience accepted. * 10+ years of MEP or mechanical project management experience in commercial construction. * Strong understanding of HVAC, electrical distribution, plumbing systems, and building automation controls. * Experience with commissioning coordination and large-scale mechanical systems. * Proven ability to manage projects up to $50M in value. * Proficiency in Microsoft Office and construction management tools. * Excellent communication, leadership, and client-facing skills. * Local travel flexibility based on project needs. Compensation + Benefits: * Competitive salary based on experience. * Comprehensive medical, dental, and vision coverage. * 401(k) with company match. * Paid time off, holidays, and performance-based bonus opportunities. * Company vehicle allowance and professional development support.

Job DescriptionDescription: FLSA Status: Non-Exempt Practice Group/Team: Consumer, Finance, and Housing (CFH)/Homeowner Protection Program (HOPP) Organization Information Empire Justice Center, a diverse and highly respected statewide legal services organization, seeks a Homeowner Protection Program Anchor Partner Program Manager for our Consumer, Finance, and Housing practice group. This is an opportunity to join and grow in one of the most influential organizations serving marginalized low-income individuals and families in New York State. Empire Justice Center attracts and employs a diverse team of dedicated, determined, and passionate advocates who significantly impact the lives of low-income New Yorkers. We achieve success through direct legal representation, high-impact litigation, and effective legislative and administrative advocacy. As an organization, we provide top-notch training and technical assistance to other advocates, ensuring fairness and justice for New Yorkers. We thrive on our commitment to supporting justice for populations that have historically experienced high levels of oppression. These populations include racially diverse individuals and families experiencing poverty, housing insecurity, immigration issues, and domestic violence. Additionally, the organization advocates for people with disabilities, members of the LGBTQ community, and school-age children facing discrimination and violations of their civil rights in schools. Our offices in Rochester, Albany, Westchester County, and Long Island provide staff with an exciting, dynamic, and inclusive working environment, characterized by a strong commitment to work-life balance, teamwork, diversity, wellness, and personal/professional development. Position Summary Empire Justice Center is pleased to announce an opening for a Program Manager. The Homeowner Protection Program (HOPP) Anchor Partner Program Manager plays a crucial role in executing the Empire Justice Center's responsibilities as an Anchor Partner for the Homeowner Protection Program. The Program Manager is responsible for overseeing HOPP grantee and Anchor Partner deliverables, including data reporting, developing strategies to assist grantees with their deliverables, outreach, and maintaining the HOPP website/portal. This position is also responsible for HOPP communications to enhance program visibility and impact. The Program Director will supervise this position. Salary The referenced pay range/scale represents the estimated minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range and determined by considering factors, including but not limited to, education, experience, qualifications, individual expertise, market data, and internal equity considerations. The salary range for this position in Upstate New York is $48,256 to $68,640. The salary range for this position in Downstate New York is $54,256 to $68,816, which includes a $6,000 geographic differential. Benefits We are an organization that supports and promotes a healthy work-life balance. Empire Justice Center offers a generous benefit package, including: · 35-hour full-time work week. · Health Insurance Coverage. o Platinum-level equivalent coverage for individuals and families. · 403(b) eligibility - immediately eligible to begin contributing from your paycheck. · Immediate vesting upon hire - ALL contributions (both employee and employer). o 1% employer match is eligible after 12 months of employment. o 3% Non-Elective annual contribution made by employer after 12 months of employment. · Generous vacation, sick, personal, and holiday paid time off. · Bilingual salary enhancement for qualifying employees. · Loan Repayment Assistance Program. · Voluntary Supplemental Disability. · Dental Insurance (employee paid). · Vision Insurance (employee paid). · $150K Group Term Life Insurance. · Generous Bereavement Leave. · Employee Wellness Activities. · NYS Short-Term Disability. · FSA Eligibility. Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type, specifically - race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements: Essential Duties and Responsibilities · Travel to and work in the Central Islip, Long Island, or Rochester Telesca Center office is required to meet client and organizational needs. o This position is eligible for a hybrid work request under the organizational policy. · Manage grantee deliverables, including data collection and other reporting requirements as required by contracts or otherwise. · Provide training and assistance to grantees regarding data reporting and outreach strategies to ensure grantees are meeting performance requirements. · Develop, maintain, and update systems and processes for data collection, including those related to the maintenance and enhancement of our existing Salesforce infrastructure and processes. · Manage training strategy and schedule for HOPP network. · Manage the development of the HOPP newsletter and other communications to share information, enhance program productivity, and visibility. · Compile, analyze, summarize, and report results of HOPP data collection. · Maintain Empire Justice Center website’s HOPP webpage, portal, and other HOPP web-based systems. · Responsible for the implementation of training, virtual and in-person, and providing technical assistance and support, including hosting, recording, and sharing training materials. · Manage technology for funding campaigns and other initiatives. · Administrative tasks, such as maintaining internal files, spreadsheets, and up-to-date grantee contact information. · Some travel is required, approximately 5 days per year. · Must demonstrate a high level of comfort and commitment to working with people from marginalized communities. · Work closely with your assigned supervisor and participate in regular supervision meetings, including work plan development and grant deliverable management. · Please note that all positions will supervise other practice group members if needed. · Due to limited resources, all staff are expected to perform administrative and other support-related duties to serve our clients and fulfill our mission as a non-profit legal services organization. · Other duties as assigned by your supervisor and/or to meet the organization’s needs. Minimum Qualifications (Knowledge, Skills, and Abilities) · Minimum of 5 years of related work experience. · Proficiency in the use of Microsoft 365 Suite (Outlook, Word, Excel, SharePoint, PowerPoint), and ability to learn other applications quickly. · Practice effective time management and demonstrate an ability to meet deadlines. · Must demonstrate strong communication skills, including proficiency in technology that facilitates the delivery of communication, documents, and other materials. · Must demonstrate excellent skills in document and form creation, pulling reports, and word processing. · Excellent grammar, spelling, and punctuation skills. · Strong organizational skills and adept at managing multiple priorities. · Experience working collaboratively and effectively with other team members. · Must have the ability to work independently and effectively in a fast-paced, dynamic organization and have a hybrid capacity. · Experience in and commitment to working with marginalized communities. TO APPLY: Applications will be accepted until the position is filled. If interested, please visit our “Work With Us” employment page on our website at . Please submit a complete application, including a resume, writing sample, and contact information for three professional references (one supervisor is required). Please refrain from making phone calls or sending hard copies. Incomplete applications will not be considered. If reasonable accommodations are needed, please contact Mercedece Love, Human Resources and Compliance Manager, at . Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Job Description Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Alpine Software: Banyan's Portfolio Company Alpine Software, founded in 1994 and based in Rochester, NY, develops and sells leading SaaS products to fire departments, serving over 600 customers primarily across the US. Our flagship product, RedNMX, offers a comprehensive suite of fire department management tools, including dispatching, call reporting, personnel management, inventory management, and mobile tracking. The Application Support Analyst provides high-quality customer service and advanced technical support to the company's clients. This role handles complex product issues, collaborates with internal teams to improve product quality, contributes to documentation and workflows, and ensures that fire departments receive fast, accurate, and reliable assistance. This is a full-time, in-office position (9:00 AM – 5:00 PM EST) at the company's Rochester headquarters. Salary Range: USD $55,000- $60,000 Role & Responsibilities: Client Support & Troubleshooting * Serve as the first point of contact (phone, email, ticket) for customer inquiries related to the RMS platform and associated modules. * Triage, investigate, and resolve complex technical issues using the ticket management system (Zendesk). * Provide hands-on troubleshooting including: * RMS workflows (Incidents, NFIRS/NERIS, Scheduling, Personnel, Training, Assets, etc.) * CAD integration behavior * User permissions and configuration * Data imports/exports and validation * Client-side and server-side setup, including basic SQL checks * Clearly document issue details, root cause, and resolution steps. Client Coaching & Best Practices * Educate clients on system features, workflows, and recommended usage patterns. * Help customers get the most value from the company's solutions through process coaching and configuration guidance. * Maintain a strong customer-first mindset and set clear expectations throughout each support engagement. Internal Collaboration * Work closely with QA, Product, and Engineering teams by: * Filing clear and reproducible bug reports * Identifying recurring issues and recommending improvements * Participating in release validation and regression testing as needed * Assist with the creation and maintenance of knowledge-base articles, client documentation, and internal runbooks. Continuous Learning & Process Improvement * Develop a deep understanding of the company's software modules, integration architecture, and the broader fire-service software ecosystem. * Continuously improve troubleshooting skills through training, internal learning opportunities, and hands-on experience. * Follow all support workflows and escalate issues appropriately when complexity exceeds defined thresholds. * Actively contribute ideas that reduce ticket volume, improve resolution time, and enhance customer satisfaction. Required Experience: * 2+ years of client-facing software support experience, preferably in a technical or enterprise application environment. * Prior experience troubleshooting multi-module or workflow-based software systems. * Excellent troubleshooting and analytical skills. * Strong written and verbal communication skills. * Ability to understand complex workflows and translate them into user-friendly guidance. * High attention to detail and accuracy in documentation. * Ability to multi-task while maintaining productivity in a fast-paced environment. * Professional, calm, and empathetic client communication style. * Ability to escalate appropriately based on urgency or risk. * Strong ownership mindset with a commitment to delivering an outstanding support experience. Preferred Skills: * Experience with Fire/EMS RMS software, CAD systems, NFIRS, or NERIS. * Experience using a ticket system (preferably Zendesk). * Comfort with SQL queries (reading logs, running basic selects). * Experience with software installation, configuration, or upgrade processes. * Familiarity with public-safety workflows or fire-service operations. Benefits & perks: • Competitive salary + performance bonus, • Health, dental, vision, and 401(k) with match, • On-site role with occasional work-from-home flexibility, • PTO, company holidays, volunteer time off, • Annual professional-development budget Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: • Verify that all communications from our recruiting team come from an @banyansoftware.com email address., • Remember, employers will never request payment or banking information during the hiring process.