Client Care Coordinator (Active CNA License Required)
15 days ago
West Saint Paul
Job Description Job Title: Client Care Coordinator (CNA Required | Intake, Care Coordination & Community Outreach) Location: St. Paul / Twin Cities Metro (Hybrid) Employment Type: Part-Time(Minimum +25hr to Full-time(40h) About Us FirstLight Home Care of St. Paul provides compassionate, high-quality in-home care for seniors and adults who wish to remain safely and independently in their homes. We focus on clinical quality, clear communication, and strong community relationships. Position Summary We are seeking a Client Care Coordinator (CNA Required) to lead client intake and visitation, support ongoing care coordination, and participate in community outreach and networking. This role is ideal for a CNA who is comfortable conducting in-home visits, understands personal care needs, and can confidently represent our agency to clients, families, and referral partners. Key Responsibilities Client Intake & Visitation • Conduct initial in-home client visits and intake assessments, • Gather client history, care needs, preferences, and safety information, • Explain services, care process, and next steps to clients and families, • Serve as a primary point of contact for clients and families after intake, • Monitor client satisfaction and address non-clinical concerns, • Identify care changes or risks and escalate to the RN as needed, • Build and maintain relationships with referral sources (hospitals, rehab centers, senior living communities, social workers, churches, and community organizations), • Participate in networking events, tours, and referral meetings, • Follow up on inquiries, leads, and referrals in a timely manner, • Complete accurate intake documentation and visit notes, • Maintain records in care management and CRM systems, • Active CNA certification (required), • 3+ year experience as a CNA or in-home care professional, • Comfortable conducting in-home client visits independently, • Strong communication, assessment, and documentation skills, • Reliable transportation and willingness to travel locally, • Home care or hospice agency experience, • Intake, admissions, or care coordination experience, • Networking or relationship-based sales experience, • Bilingual (a plus)Company DescriptionJoin Our Team at FirstLight Home Care of Saint Paul: A Fresh Approach to Home Care At FirstLight, we are excited to offer a unique opportunity for caregivers looking to make a significant impact in the community. As a young, dynamic, and supportive home care agency soon to open in the Saint Paul area, we are dedicated to redefining what it means to work in home care. Why Choose Us? • Innovative Environment: As a new agency, we bring fresh ideas and approaches to caregiving, allowing you to be part of pioneering services that truly meet the needs of our clients., • Supportive Team Culture: We understand that caregiving is both rewarding and challenging. That's why we prioritize a supportive work environment where your well-being is as important as our clients'. Our team is here to support you every step of the way, ensuring you have the resources and backing to excel., • Professional Growth and Development: We are committed to your professional development. With access to continuous training and educational resources, you will have opportunities to enhance your skills and advance your career in healthcare., • Flexibility and Respect: Recognizing the importance of work-life balance, we offer flexible scheduling that respects your personal commitments while allowing you to provide meaningful care to our clients., • Competitive Compensation: We offer competitive wages and incentives that reflect the importance of your role in our company. Join us at FirstLight Home Care of Saint Paul and be part of a team that values compassion, innovation, and a commitment to excellence in home care. We are not just a company; we are a community dedicated to making a difference. Come grow with us and help shape the future of home care!Join Our Team at FirstLight Home Care of Saint Paul: A Fresh Approach to Home Care\r\n\r\nAt FirstLight, we are excited to offer a unique opportunity for caregivers looking to make a significant impact in the community. As a young, dynamic, and supportive home care agency soon to open in the Saint Paul area, we are dedicated to redefining what it means to work in home care.\r\n\r\nWhy Choose Us?\r\n\r\n- Innovative Environment: As a new agency, we bring fresh ideas and approaches to caregiving, allowing you to be part of pioneering services that truly meet the needs of our clients.\r\n\r\n- Supportive Team Culture: We understand that caregiving is both rewarding and challenging. That's why we prioritize a supportive work environment where your well-being is as important as our clients'. Our team is here to support you every step of the way, ensuring you have the resources and backing to excel.\r\n\r\n- Professional Growth and Development: We are committed to your professional development. With access to continuous training and educational resources, you will have opportunities to enhance your skills and advance your career in healthcare.\r\n\r\n- Flexibility and Respect: Recognizing the importance of work-life balance, we offer flexible scheduling that respects your personal commitments while allowing you to provide meaningful care to our clients.\r\n\r\n- Competitive Compensation: We offer competitive wages and incentives that reflect the importance of your role in our company.\r\n\r\nJoin us at FirstLight Home Care of Saint Paul and be part of a team that values compassion, innovation, and a commitment to excellence in home care. We are not just a company; we are a community dedicated to making a difference. Come grow with us and help shape the future of home care!