Electronic Payment Services Specialist Sr - El Segundo, CA
18 days ago
El Segundo
Job Description GENERAL SUMMARY: Provides operational support for electronic payment and deposit services by processing, balancing, reconciling, and researching member transactions and exceptions across ACH, wires, card/ATM/ITM channels, remote deposit capture (RDC), Check 21 and check collection activity, lockbox, online/mobile banking, share draft/share branching, Zelle, RTP, and FedNow. Ensures transactions are completed accurately and timely in accordance with credit union policies, regulatory requirements, and established risk controls. NATURE AND SCOPE OF POSITION: This position works with a minimal amount of supervision and direction and is authorized to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policy and procedures of the Human Resources Department and Kinecta Federal Credit Union in general. SUPERVISORY RESPONSIBILITIES: There are no direct supervisory responsibilities but will be expected to take the lead on assigned projects and may oversee the work of others working on assigned project. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Process and post electronic payment transactions and related servicing for ACH (including returns/reclamations), direct deposits, Check 21/check collections, lockbox, RDC, share draft, share branching, online/mobile banking, Zelle, RTP, and FedNow in accordance with credit union procedures and applicable regulations (e.g., Reg CC, D, E J, Z)., • Receive, review, and research member and internal inquiries; analyze exceptions and discrepancies, determine root cause, and provide clear resolution within established service levels., • Perform daily balancing and general ledger reconciliations for assigned payment and deposit processes; research and clear out-of-balance conditions and exception items., • Input and verify ACH files, entries, and returns using FedLine (or equivalent platform), ensuring accuracy of settlement details and timely completion of processing windows., • Input, verify, and service domestic wire transfers, including service messages, amendments, disputes, recalls, and trace requests within the wire platform., • Verify and process international wire transfers in TranZact (when required), following applicable sanctions and operational controls., • Process ATM/ITM adjustments, returns, and chargebacks; analyze network items and documentation to support accurate decisions and loss prevention., • Review and analyze ATM/ITM and mobile RDC items using credit union policies and regulatory guidelines; make disposition decisions and document actions taken., • Support dispute intake and investigation activities, including Reg E claims, by gathering information, tracking deadlines, and ensuring accurate case documentation., • Demonstrate working knowledge of NACHA file structure and formatting; read and interpret raw file data to support research, balancing, and issue resolution., • Maintain accurate operational logs and daily tracking statistics for assigned tasks; escalate trends, repeat exceptions, and potential risk issues to management., • Protect the confidentiality of credit union and member information; follow information security, record retention, and audit requirements., • Participate in procedure reviews and continuous improvement efforts; recommend updates to workflows, controls, and documentation, and assist with assigned projects., • Perform routine clerical and recordkeeping duties to organize, retain, and retrieve operational files and supporting documentation. NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs other duties including special projects as assigned. MINIMUM QUALIFICATIONS Knowledge, Skills and Abilities: • Knowledge of Fedline, Direct Deposits, EPS and ACH rules and regulations regarding the processing of related member or business-related transactions, efficiently and accurately, • Knowledge of Symitar or equivalent system necessary, • Ability to resolve and apply appropriate policies and regulations to avoid loss exposure to the Credit Union and members, • Ability to work quickly and independently with high volume transactions, • Must have good working knowledge of Microsoft Office Applications (Excel, Word, and Outlook), • Working knowledge of accounting and reconciliation principles (GL structure, debits/credits, settlement/suspense accounts, balancing) with strong variance research and documentation skills., • Excellent written and verbal communication skills including knowledgeable with Ai tools, • Hands-on operational experience across electronic payments and deposit channels, including:, • ACH processing/settlement, returns/adjustments, Fed exceptions, and NACHA-related research, • ATM/ITM balancing, same-day returns/adjustments, and Reg E support, • Check 21, lockbox, foreign check collection, RDC, check deposit disputes, and reclamations/unauthorized share drafts, • Domestic/international wires (including disputes), network settlement, and real-time payments (RTP/FedNow), • Digital/payment platforms and operations support (Home Banking, Share Branch/Share Drafts, Zelle, Vanco, SWBC new accounts), UAT testing, automation/tools (e.g., BOT, DataMotion), and cross-department support Education, Training and Experience: Potential candidates for this position must meet the following requirements: • High School graduate or equivalent work experience, • Minimum of 2-5 years operational experience in one or more of the following: ACH, Home Banking, Reclamations, DNE, Zelle, RTP, FedNow, ATM/ITMs, RDC, Share Branching, Wire Transfers, and Check Collections within a financial institution., • Strong knowledge of policies, procedures, applicable laws, codes, regulations, and materials related to the operation and financial products. [Reg. CC, D, E, J, Z etc.], • Must have working knowledge of retail services and back-office operations within a financial intuition, • Experience in systems, conversions and interdepartmental projects including Ai tools preferred. One year of relevant professional-level work experience may be substituted for one year of required education. WORKING CONDITIONS: • The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc., • The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs., • The job is typically sedentary but may require standing and walking up to 35% of the work time to transfer files, ask questions, and related activities. PHYSICAL ABILITIES, MENTAL DEMANDS, AND WORK ENVIRONMENT Must be able to exercise sound judgment, effectively plan and be well organized, have excellent oral and written communications skills, work well under changing timelines, take the initiative and be flexible and cooperative. Accuracy, timeliness and maintaining confidentiality related to member, employee information and company records is required. While performing the job duties of this position, the employee is regularly required to sit; talk or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; lift minimum 10 lbs. The employee is frequently required to walk and stand. Vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment, as necessary. The employee works under typical office conditions and noise levels. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.