Resident Experience Lead
6 days ago
Minneapolis
Job Description JOB TITLE: Resident Experience Lead LOCATION: 240 Park Avenue Apartments 240 Park Avenue Minneapolis, MN 55415 TYPE, HOURS, COMPENSATION & SUMMARY: Full-time, Regular, Non-Exempt Monday – Friday: 7:00am to 3:30pm $19-21 per hour + full benefits package SUMMARY: Passionate about creating positive experiences? Detail-oriented with a hard-working attitude? We want you on our team! 240 Park Avenue is a premier Minneapolis luxury apartment community, and we need your help in maintaining its high standard of customer satisfaction. Every member on our team serves an integral role in providing an amazing community for our residents to live, which is why finding high quality individuals is so important to us. The Resident Experience lead is an integral role responsible for ensuring all guests, vendors, and residents have the highest level of customer service experience possible. You will be the front-line face of our Resident Experience team, located in our hotel-style main lobby. You will also be an ambassador of the experience team and assist the Community Manager with developing the department, all while being a role model to team members and representing the MV Ventures brand. We have incredible opportunities for growth within our fast-growing portfolio of best-in-class properties, and our top priority is always the personal and professional development of our team members. CORE RESPONSIBILITIES: • Provide excellent, top-notch customer service to residents, guests, and vendors ensuring resident retention and satisfaction., • Lead Resident Experience team members and provide direction effectively. Meet with weekend team members at least once per month in addition to normal schedule., • Take ownership of the Resident Experience and develop initiatives to grow the department. Research and propose new community offerings to the Community Manager as part of the resident experience., • Take lead as the first point of contact for resident questions, comments, or concerns via email and phone, answering any inquiries in a professional, timely manner., • Coordinate and complete prospective resident tours, highlighting community features and closing sales., • Monitor and assist residents moving in and out of our community while keeping experience front-of-mind, including orientations, reservations, etc., • Manage resident package room and lockers and assist with incoming and outgoing packages and deliveries in a timely manner., • Light security duties such as locking/unlocking common areas, monitoring security cameras, guest parking audits, and reporting any suspicious activity to management promptly., • Assist with vendor access to community and/or apartments as needed., • Prepare and display coffee bar in main lobby., • Complete a daily building walk of common spaces to ensure visual appeal and cleanliness., • Assist with ad-hoc administrative duties and/or light cleaning or maintenance duties as assigned., • Follow all company policies, laws, and abide by property appearance expectations. PREFERRED EXPERIENCE AND EDUCATION: • 2+ years of experience in multi-family communities, hospitality, receptionist or similar., • Experience in customer service role. TECHNICAL KNOWLEDGE AND OTHER COMPETENCY REQUIREMENTS: • Familiarization with luxury apartment living., • Master of customer service., • Local familiarization of Minneapolis offerings such as restaurants, parks, activities, and events. Ability to research., • Intermediate computer and typing skills – able to comfortably operate Microsoft office suite and quickly learn and troubleshoot software necessary., • Experience working with residential property management software, preferably Yardi and/or RealPage., • High level of attention to detail, demonstrating initiative, professionalism, personal awareness, and integrity, • Knowledge or ability to learn and adhere to Federal and State Fair Housing Laws., • Effectively communicate in a professional manner on a regular basis with team members, leadership, residents, tenants, and vendors., • Excel in a fast-paced, dynamic environment; ability to adapt to changing priorities; remain focused under pressure; able to meet deadlines., • Calmly manage conflict, difficult and/or emotional situations; focus on resolving issues and achieving an effective solution., • Ability to work independently, with minimal supervision, while also effectively working as part of a team., • Dependable, accountable, and punctual; willingness to work overtime and on-call, as well evenings, weekends and holidays as needed., • Understand business objectives (profitability, quality, professionalism, efficiency, and effective use of time/resources), and is results driven; develop practical strategies; make sound business decisions., • Treat others with respect; show sensitivity to and respect for cultural differences; support diverse workforce and help to ensure workplaces and living communities are free from unlawful discrimination and harassment., • Maintain confidentiality and discretion regarding sensitive proprietary and confidential information of company, residents, tenants, and customers. PHYSICAL DEMANDS: • Must be able to lift, push, pull and/or move up to 30 lbs. Will be seated during majority of workday, though will be on your feet and mobile for extended periods depending on job duty., • Regularly performs computer work and operates office equipment. NOTE: This position complies with MV Ventures policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing commercial and multi-family housing operations. MV Ventures is an Equal Opportunity/Affirmative Action employer, and encourages historically underrepresented applicants, including women, minorities, individuals with disabilities, and protected veterans to apply. HOW TO APPLY: Please provide a resume and three (3) professional references with your application. WHO WE ARE: Located in downtown Minneapolis, 240 Park Avenue is a 17-story, 204-unit multi-family rental property, providing best-in-class service to a variety of residents and clients. Included at 240 Park is ground level retail, 275 parking stalls throughout six levels, and amenities that include an indoor lap pool, hot tub, sauna, fitness center, sports simulator, and multiple indoor and outdoor gathering spaces. We provide a dynamic community for residents to enjoy larger than market luxury units with condo finishes, offering city, stadium, and riverfront views. MV Ventures Management, LLC d/b/a MV Ventures, a Wilf Family owned company, is a full-service real estate owner, developer, general contractor and property management organization in Minnesota. Our mission is the development, construction, management and activation of best-in-class destinations that transcend generations.