Manager Service Operations and Customer Support
6 days ago
Pompano Beach
Job Description About PRH Enterprises: At PRH Enterprises, we are on an exciting journey of growth and innovation. As a rapidly expanding business with companies in the Jan/San, office supplies, installation, lawn maintenance, and construction industries, we are committed to delivering exceptional products and services to our clients and creating a dynamic work environment for our team. Our mission is to provide an exceptional customer experience backed by the best service in the industry. About the Position: This position will serve as the Manager of Service Operations and Customer Support for our e- commerce company, JPro Supplies, under the supervision of the General Manager. Candidate will work within a team atmosphere as well as independently. They must be comfortable taking initiative, managing tasks without constant supervision, and handling responsibilities with confidence and professionalism. Candidate will also manage a team of Support Specialists (timeline TBD). Primary Responsibilities: Monitor orders daily, provide tracking details and other pertinent information to customers in a timely manner Work with vendors to resolve any shipping issues such as missing or damaged items Process vendor PO’s for special orders and other select items Answer incoming customer calls in a friendly, professional manner Provide basic troubleshooting for equipment issues and product assembly assistance Schedule and dispatch technicians in a timely manner Manage service calendars and appointments Manage Support Specialists for Service Operations / Customer Support (timeline TBD) Assist with day-to-day administrative tasks as needed, such as data entry, filing, organization, etc. Seek to identify and propose improvements to processes and systems which will maximize company performance and cost-effective use of fiscal resources Requirements: QuickBooks experience, preferably QuickBooks Online Microsoft Office experience including Outlook, Excel, Word, Teams, SharePoint, etc. Direct report managerial experience Strong phone etiquette and customer service skills Ability to multitask, stay organized, and prioritize while working independently or with the team Reliable, professional, and detail-oriented Previous experience working for a distributor, contractor, electrician, HVAC, plumber, or similar service company Experience with scheduling/dispatching technicians High level of maintaining confidentiality General Work Hours: Monday – Friday: 8:27AM – 5:07PM (Ability to work flexible schedule) Location: Company Office- 800 Corporate Drive, Suite 124, Fort Lauderdale, FL 33334 Other: Candidates must be capable of passing background screening, including verification of education, references, and drug testing. Compensation: $62,000-$70,000 annually commensurate with experience plus 16 days PTO, paid holidays, 401K with up to 4% matching contribution after 90 days, health insurance allowance, and partially funded short term disability insurance. Performance and compensation reviewed after completion of 90-day probationary period and again annually. PRH Enterprises is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. No phone calls as only qualified candidates will be contacted. Company DescriptionJPro Supplies is a national leader in janitorial and office supplies, MRO products, and commercial cleaning equipment. We serve industrial facilities, warehouses, schools, and other businesses across the U.S. With 18+ distribution centers and a catalog of trusted brands like Purell, Rubbermaid, Minuteman, Starbucks, and Georgia-Pacific, we provide the tools and support you need to succeed.JPro Supplies is a national leader in janitorial and office supplies, MRO products, and commercial cleaning equipment. We serve industrial facilities, warehouses, schools, and other businesses across the U.S. With 18+ distribution centers and a catalog of trusted brands like Purell, Rubbermaid, Minuteman, Starbucks, and Georgia-Pacific, we provide the tools and support you need to succeed.