General Manager
hace 13 días
Berkley
Job Description The General Manager for our new full-service Slows location in Berkley is a dynamic, results-driven leader responsible for all aspects of restaurant operations, ensuring the highest standards of quality, service, cleanliness, and profitability. This role requires a deep passion for quality and consistent meals, exceptional guest service, and the ability to build, motivate, and develop a high-performing team in a fast-paced environment. The General Manager will be the face of the restaurant, fostering a welcoming atmosphere for guests while meticulously managing financial performance, inventory, and compliance. Key Responsibilities: 1. Operational Excellence & Guest Experience: • Oversee all front-of-house (FOH) and back-of-house (BOH) operations, ensuring seamless service delivery from order to table., • Champion exceptional guest service, actively engaging with patrons, addressing feedback, and resolving complaints to ensure 100% guest satisfaction., • Maintain the highest standards of food quality, presentation, and consistency for all items, sides, and beverages., • Ensure a clean, organized, and inviting dining environment, including the dining room, restrooms, and outdoor seating areas., • Implement and enforce all health, safety, and sanitation regulations, including food handling and responsible alcohol service., • Oversee the proper use and maintenance of all restaurant equipment. 2. Financial Management & Profitability: • Accountable for achieving sales, profitability, and guest count targets., • Develop and manage operational budgets, focusing on cost controls for food, beverage, labor, and supplies., • Conduct regular inventory management, including ordering, receiving, and rotating products to minimize waste and optimize costs., • Analyze sales data, labor reports, and P&L statements to identify trends, areas for improvement, and implement corrective actions., • Implement effective cash handling procedures and security measures., • Identify and implement initiatives to drive sales, such as local marketing, catering opportunities, and special events. 3. Team Leadership & Development: • Recruit, hire, onboard, train, and develop all FOH restaurant staff: (servers, hosts, bartenders). Supervise and support recruiting and training for BOH positions: (pitmasters, line cooks, prep cooks, dishwashers)., • Create and manage employee schedules efficiently to meet operational needs while controlling labor costs., • Foster a positive, respectful, and high-performance work culture, leading by example., • Conduct regular performance reviews, provide constructive feedback, and address performance issues in a timely and effective manner., • Promote ongoing training and development for all team members, ensuring they have the skills and knowledge to excel in their roles., • Ensure compliance with all labor laws and company HR policies. 4. Inventory & Supply Chain Management (BBQ Specific): • Manage the storage and rotation of perishable inventory to prevent spoilage and ensure freshness., • Develop and maintain strong relationships with vendors., • Forecast demand and work with internal production team to maintain pars 5. Administrative & Compliance: • Complete all administrative duties accurately and on time, including payroll, reporting, and permit/licensing renewals., • Ensure compliance with all federal, state, and local laws and regulations, including alcohol service, health codes, and employment laws., • Respond to and resolve any guest or employee issues, escalating to ownership/HR as necessary., • Education: High School Diploma or GED required; Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred., • Experience: Minimum of 3-5 years of1 progressive management experience in a high-volume, full-service restaurant, with at least 2 years in a General Manager role. Significant experience in a full-service BBQ restaurant is highly preferred. Previous catering and private experience a plus., • Certifications: ServSafe Manager Certification required (or ability to obtain within 30 days of hire). Additional food safety or hospitality certifications are a plus., • Knowledge:, • Comprehensive understanding of FOH and BOH operations in a full-service restaurant., • Strong financial acumen, including P&L management, budgeting, inventory control, and labor cost analysis., • Familiarity with restaurant POS systems and other relevant software., • Knowledge of relevant health and safety regulations, and labor laws., • Skills:, • Proven leadership and team-building skills with the ability to inspire and motivate staff., • Excellent communication (written and verbal), interpersonal, and customer service skills., • Strong problem-solving and decision-making abilities, especially under pressure., • Exceptional organizational skills and attention to detail., • Ability to multitask and manage multiple priorities effectively in a fast-paced environment., • Proficiency in Microsoft Office Suite (Word, Excel), Google Suite and other cloud-based restaurant management software platforms., • Personal Attributes:, • Passion for food and hospitality., • High level of integrity and professionalism., • Self-motivated and proactive with a strong work ethic., • Adaptable and flexible, with the ability to work evenings, weekends, and holidays as required., • Ability to stand and walk for extended periods (8-12 hours)., • Ability to lift, carry, push, and pull up to 50 pounds regularly., • Ability to bend, stoop, and reach overhead. Health & Dental PTO / Vacation Time