417 Best email customer support Jobs in Houston, Texas (May 2026) - page 3

Aquatics Coordinator

19 days ago

Houston

Job Description Job Summary The Aquatics Coordinator is responsible for planning, organizing, coordinating, and supervising aquatic and recreation programs. Under the direction of the Recreation Specialist, the Aquatics Coordinator serves in an administrative and supervisory role in the operation and maintenance of the municipal swimming pools. The Aquatics Coordinator is expected to have adequate knowledge of the overall operations and facility amenities of the Department. We pride ourselves on the provision of excellent customer service. It is imperative that our staff treats everyone with the utmost courtesy and respect. All staff must have a positive attitude and enjoy interacting with the public. The Aquatics Coordinator is responsible for reporting to work in a timely manner and ready to serve those customers that are using municipal aquatic facilities. Assists Recreation Specialist with planning, implementing, supervising and evaluating comprehensive aquatic programs for the assigned aquatic facilities. Plan, train, assign and direct activities of assigned staff. In addition to these responsibilities, they are required to assist in the opening of aquatic facilities and amenities, routine maintenance of same, completing various reports and correspondence as directed, issuing and receiving equipment & supplies and assisting in securing the facilities and amenities upon closing. May serve as Manager on Duty (MOD), when full-time staff is not on site. The MOD will be responsible for the operations of the facility, the on duty staff working, the safety of customers and all matters as it relates to the daily operations. The MOD will notify the on-call full time staff member of any issues and maintain communication so that support can be provided as needed. Essential Job Duties and Responsibilities • Demonstrate regular and timely attendance at work as scheduled and report to work free from the effects of illegal substances or alcohol. Must not be impaired due to use of prescription medications., • Supervise activities at the pool and surrounding area to prevent accidents., • Maintain order in pool, deck and adjoining areas by managing activities, classes and programs. Must coordinate lane/pool use with various user groups to maximize space and efficiencies. Enforce facility policies to keep customers off deck or in designated watch areas., • Respond quickly, intelligently, decisively and in accordance with established emergency and accident management procedures. Perform required rescues, extrications, first-aid, CPR/AED as required. Serve as the lead/primary rescuer during emergency situation., • Maintain excellent physical condition and attend/participate in all required staff meetings and in-service training sessions., • Ensure lifeguards are properly stationed, equipped, rotating and scanning effectively during all shifts. Serve in the rotation as necessary to ensure minimum standards for lifeguards actively on duty are met., • Customer Service, • Wear name badge at all times while on duty., • Responsible for providing superb customer service to members, customers and guests. Also responsible for ensuring subordinate staff do the same. This includes:, • Meet and greet customers, assisting them and directing them to the proper swim lesson, class, room or facility., • Personalize the experience for all guests., • Handle customer issues and complaints professionally and in a timely manner., • Exhibit positive attitude and "can do mentality" during all in-person interactions., • Speak clearly, friendly with detailed information during phone interactions., • Send email communications that is clear, concise, and polite with detailed and specific information., • Ensure staff is well trained and are consistent with information being given to customers., • Demonstrate thorough knowledge with and able to effectively communicate all programs and activities offered through the Parks and Recreation Department, to citizens and other customers., • Staff Management, • Assists with interviewing and hiring aquatics personnel., • Assists with initial and ongoing training of aquatics personnel., • Delegate tasks to lifeguards and assisting/coordinating swim lesson management., • Assist in the development, implementation and enforcement of policies and procedures for staff., • Manage swim lesson class schedule to insure proper classes are offered., • Schedule and manage changes to staff schedules., • Includes day of changes, call in's, and any other changes., • Perform staff audits to ensure skills, rotations, swim lesson skills are correct and consistent, and other job related duties are being met at required levels., • Manager on duty, • Manager on duty anytime there is not a full time employee on duty, • Prepare daily reports., • Check pool chemicals such as chlorine and PH levels and report levels to supervisors as required., • Adhere to opening and closing procedures, including but not limited to: unlock/lock facility front doors, open/close garage doors, ensure proper care of deck, complete chemical checks in a timely manner, inspect and ensure appearance of pool and related areas are safe, present no health or hazards to users, facilitate pool bumping, and perform a final walk through to ensure no persons are still in the building. Secure facility at closing by making sure all rooms are clean and equipment is stored, ensuring all gates, doors, garage doors are locked and secure., • Enforce established facility rules, regulations and policies., • Demonstrate preparedness at all times to be in charge during an emergency situation., • Ensure the facility, all furniture, equipment, etc. is secure and safe for customers, by knowing who is in building/pool area., • Responsible for pool furniture and equipment being placed in proper locations in preparation for specific classes and programs, and upon opening and closing the facility., • Serve as event lead at special events as assigned., • Maintenance of Pool Operations/Facility Upkeep, • Set up, disassemble and store tables and chairs for training and/or meetings., • Ensure the mechanical operations and daily/seasonal maintenance of aquatic facilities; maintains correct water quality and chemical balance, ensuring that all pools are properly maintained and up to federal, state, and local codes., • Assist in the opening of identified facilities and amenities, routine maintenance of same, completing various reports and correspondence as directed, issuing, receiving and inventory of equipment & supplies and assisting in securing the facilities and amenities upon closing., • Inspects and ensures appearance of pool and related areas are safe, present no health or hazards to users., • Ensure facility/pool cleanliness by performing janitorial and maintenance duties as needed, including but not limited to: taking out trash, cleaning restrooms, cleaning pool deck, furniture/equipment, vacuuming or sweeping floors and cleaning windows., • Inspect and ensure availability and operation of emergency equipment including but not limited to: safety equipment, safety lines, lane lines, AED, pool drains, ladders, skimmers, play features, and any other equipment., • Maintain a clean, neat and orderly work station(s)., • Administrative Duties, • Submitting a weekly report to the Recreation Specialist., • Support the development, implementation and enforcement of policies and procedures for the use of aquatic and recreational facilities; enforces aquatic and facility rules and policies., • Assist with planning, implementation, supervision and evaluation of aquatics for the assigned aquatic facilities., • Plan, train, assign and direct assigned staff on daily tasks, maintenance of facility, and programs., • Contribute to the planning of staff in-services/meetings/trainings and leading said in-services/ meetings/trainings as directed. Assist with documentation and record keeping as it relates to meetings/trainings., • Contribute to the coordination and/or conduction of Lifeguard courses and first aid and CPR courses instructs employees in emergency operations per Emergency Action Plan., • Regularly patrol aquatic areas and facility as needed., • Respond to and resolves customer complaints, questions, and suggestions related to aquatic programs, policies and procedures, activities, services, and special events., • Aid in special event planning as assigned., • Assist with record keeping, including class participation, enrollment numbers, etc., • Other duties as assigned. Minimum Required Qualifications: Lifeguarding and customer service experience required. Swim lesson experience preferred. High school diploma or some college coursework preferred. Valid, Texas Driver's License with an acceptable driving record. Certifications: Applicants must possess the following certifications prior to employment start date: • Approved Governing Body Current Lifeguard and Professional Rescuer Certification. (American Red Cross, YMCA, Ellis & Associates, or other nationally recognized certification program)., • Must be able to obtain LGI certificate in 3 months, • Certified Pool Operator not required, but preferred. Knowledge, Skills, and Abilities Applicants must possess excellent human relations skills and sound verbal & written communications skills. Applicants must possess excellent swimming skills and have a basic understanding of all related pool operations and maintenance. Must possess Lifeguard Certification. Applicants must also possess a solid working knowledge of office computer systems, including but not limited to MS Word, MS Excel and RecTrac. Applicants must be able to perform business math calculations, using computers, cash register systems and calculators. Other Skills and Abilities: -Ability to work with a wide variety of personalities and cultural differences. -Ability to establish and maintain effective working relationships with subordinates, co-workers, and the general public. -Ability to communicate effectively both verbally and in writing. -Ability to perceive material and supply needs. Physical and Environmental Conditions Job Duties are typically performed in an outdoor environment. Position requires the ability to stand or sit for prolonged periods of time when necessary. Applicants must have full use of all their extremities and be able to transport themselves and move about the buildings and grounds. Position requires the senses of eyesight, hearing and speech. Position requires the ability to climb, balance lift and carry loads up to 100lbs, and to work outdoors in all types of weather. While performing the duties and responsibilities of this job, the employee may be exposed to seasonal temperatures, the sun for extended periods of time, wet or humid conditions, blood borne pathogens, body fluids of others, and toxic & caustic chemicals. The noise levels in the work environment can be moderately loud on occasion. "This job description is not an employment agreement or contract. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. Due to major duty changes, technology and service demands, the City of West University Place have the exclusive right to alter this job description at any time." In order to be hired, applicants will need to pass a background check, a drug screen, physical exam, and a reference check. Job Posted by ApplicantPro

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