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We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Job DescriptionJob DescriptionBasic Functions: • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems., • Onsite and Help Desk user support, this position involves some local travel to client locations., • Technical support at the server level: Active Directory, DNS, DHCP, and IIS., • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security., • Remote access solution implementation and support: VPN, Terminal Services, and Citrix., • Set-up new computer equipment based on a standard configuration, • Support of disaster recovery solutions., • Monitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets., • System documentation maintenance and review in ConnectWise & IT Glue., • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.Additional Duties and Responsibilities:, • Improve customer service, perception, and satisfaction., • Fast turnaround of Customer Requests., • Ability to multi-task, • Ability to work in a team and communicate effectively., • Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently., • Escalate service requests that require engineer level support, following ticket to resolution., • Responsible for entering all time and expenses in ConnectWise as they occur., • Enter all work as service tickets in ConnectWise., • Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.Knowledge,Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions., • Advanced understanding of operating systems, business applications, printing systems, and network systems., • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care., • Diagnosis skills of technical issues., • Ability to multi-task and adapt to changes quickly., • Technical awareness: ability to match resources to technical issues appropriately., • Service awareness of all organization’s key services for which support is being provided., • Understanding of support tools, techniques, and how technology is used to provide services., • Typing skills to ensure quick and accurate entry of service request details., • Self-motivated with the ability to work in a fast-moving environment., • Clear working knowledge of ConnectWise, LabTech, Webroot, and Datto are a plus, • Travel to client’s locations as needed (Must have reliable transportation)

Job Description ????️ Join FlexCare as an Administrative Assistant! ???? Position: Administrative Assistant ???? FLSA Status: Non-Exempt ???? Reports To: Managing Nurse Practitioner / Clinic Manager / Sr Clinic Manager Do you love working with people and keeping things organized? FlexCare is seeking an Administrative Assistant to welcome patients, manage clinic operations, and support our healthcare team with a smile! ???? Why You’ll Love Working Here: ✅ Work alongside a passionate and supportive team ✅ Impact lives daily through exceptional patient care ✅ Grow and advance with continued learning opportunities ✅ Enjoy a healthy work-life balance ???? What You’ll Do: The Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time. To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Your key responsibilities include: • Answers and re-routes incoming calls to the appropriate FlexCare staff members., • Makes outgoing, post-infusion follow-up calls per FlexCare policy, to patients and/or caregivers., • Documents patient communications within our Electronic Medical Records., • Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient., • Greets, screens, and checks-in patients and visitors for their scheduled appointment time., • Receives shipments and direct vendors when deliveries are scheduled., • Perform office safety audits as required by state and federal regulatory agencies., • Assists with over-the-phone scheduling of patient visits., • Provides administrative support to the management team in the form of data entry, personnel records, and other human resource department functions., • Organizes and schedules onsite or remote meetings for company staff, as needed., • Organizes and files clinic and client documents under the directive of the Clinic Manager., • Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level., • Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations., • Runs reports under the direction of the Chief Operating Officer and/or Clinic Manager., • Assists patients with completing necessary forms and documentation. Keeping a clean and calm reception area., • Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight., • Diligently attends to details and pursues quality in accomplishing tasks., • Builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers., • Adapts to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Position Type and Expected Hours of Work This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shift may change in accordance with business needs. ???? What We’re Looking For: ✔ High school diploma or equivalent ✔ 2+ years in an administrative or office role ✔ Strong command of MS Office (Word & Excel) ✔ CPR or BLS certification (within 45 days of hire) ✔ Excellent communication and time-management skills Additional Eligibility Qualifications Must be able to accomplish any and all duties with little to no assistance. ⚡ What We Offer – Full-Time Benefits/Perks: ???? We take care of you with company-sponsored health, dental, and vision insurance, plus short-term disability. ???? Long-term disability coverage, and Group Term Life insurance a financial security for you and your Family ???? Birthday Off – Celebrate your special day with a paid day off just for you! ???? ???? Parental Leave – Paid time off for new parents to bond with their little one. ???? ???? Secure your financial future with our 401(k) retirement plan. ???? Wellness Perks – Stay healthy and supported with our wellness benefits. ???? Enjoy paid time off, company holidays, and a 24-hour floating holiday to use whenever you need. ???? Work Environment & Physical Requirements: This role operates in an office setting, requiring frequent standing, walking, reaching, and lifting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. ???? Join Our Team and Make a Difference! At FlexCare, we believe in empowering our employees and delivering exceptional patient care. If you’re ready to take your career to new heights, apply today and be part of a dynamic, patient-focused team! ???? Your next big career move starts here – Apply Now!