Reservation Agent - Sign on Bonus!
11 days ago
Fort Lauderdale
Job DescriptionDescription: Reservation Agent Location: Onsite – Fort Lauderdale Executive Airport (FXE) $200 Sign-on Bonus Position Overview Makers Air is seeking a friendly, detail-oriented Reservation Agent to join our team in Fort Lauderdale. As the first point of contact for our passengers, you will play a key role in delivering an exceptional customer experience, and ensuring every passenger enjoys a smooth booking experience. This position is ideal for someone who thrives in a fast-paced aviation environment and enjoys providing high-touch, personalized service. What You’ll Do: • Provide exceptional customer service in person, over the phone, and via email., • Greet passengers upon arrival and ensure a welcoming experience., • Manage incoming calls and online inquiries for flight reservations., • Provide accurate information regarding schedules, fares, policies, baggage, and services., • Create, update, and manage reservations with a high degree of accuracy., • Process payments, issue confirmations, and assist with itinerary changes or cancellations., • Coordinate with pilots, freight personnel, and customer service team members to ensure seamless passenger experiences., • Process payments, issue confirmations, and assist with itinerary changes or cancellations., • Assist with ticketing, baggage handling documentation, and applicable fees., • Walk guests to aircraft on the tarmac as needed. Requirements: • 2–4 years of experience in hospitality, aviation, or the travel industry preferred., • High school diploma or equivalent required; Associate degree in Aviation, Travel & Tourism, Business, or related field a plus., • Knowledge of travel to the Bahamas and Out Islands preferred., • Experience with aviation reservation systems strongly preferred., • Familiarity with freight, logistics, passenger services, or reservations operations a plus., • Strong attention to detail with the ability to accurately manage fares, fees, and related transactions., • Sound judgment and critical thinking skills in time-sensitive situations., • Excellent communication and interpersonal skills., • Proficiency in Microsoft Office (especially Excel); additional languages a plus., • Knowledge of FAA and TSA regulations, or willingness to learn., • Full-time, onsite position based at Makers Air (FXE)., • Medical coverage starting as low as $18 bi-weekly, • Supplemental Aflac coverage, • IRA with 3% company match, • Paid Time Off and Holiday Pay, • Shift differential pay, • Hourly pay plus monthly, quarterly, and annual bonus incentives, • Pay-for-performance opportunities, • Collaborative, fun, and engaging company culture, • $200 Sign on Bonus*