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Job DescriptionPOSITION OVERVIEW: The Guest Relations Agent will provide hotel support and services in accordance with Marriott’s Core Ambitions, Purpose, Brand Identity, Values, and Sprit to Serve. The Guest Relations Agent together with the front desk takes responsibility for all aspects of the Guest Recognition operations. Be pro-active, creative and results driven. The Guest Relations Agent is responsible for, but not limited to, the overall guest experience from arrival to departure. RESPONSIBILITIES: • Maintain clear communication between all departments within the hotel to ensure consistency, transparency, and unity., • Assist and maintain all guest requests, comments, and concerns in a courteous and efficient manner., • Conduct all day-to-day operations duties as directed., • Work at the front desk, compelte assigned duties, arrivals and departures, • Ability to step in and assist fellow associates as directed or necessary to ensure a smooth operation., • Attend all daily, monthly, and yearly trainings and meetings as directed., • Uphold and enforce all hotel policies and procedures as stated in handbook., • Ability to support and collaborate with all departments within the hotel to ensure unity and high standards., • Genuinely creating the Marriott Experience through coordination with various departments in personalizing guests' visit. Pre-arrival preparation., • Responsible for maintaining the highest quality database relating to guest history and implementing guest recognition programs in line with Marriott guidelines., • Profile building and management., • Responsible for ensuring a very clear and open, positive communication between Front Office and Housekeeping department., • Develops new ideas for amenity program and gifting program., • Responsible for a seamless execution of amenity delivery, welcome experience, pampering guests throughout their stay, and providing guests with a warm farewell., • Meets and greets guests., • Must have excellent communication skills, verbal and written. Answering to Guest Satisfaction correspondence., • Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction through reviewing guest opportunity/GSS reports., • Communicate and follow up with each department to ensure they are in good standing and always performing to the highest of quality of standards., • Responsible for achieving and maintaining high guest retention ratio., • Monitor correct handling of all guests' requests., • Assist with the Front of House operation as needed. Benefits: • 401(k)., • Dental insurance., • Employee discount with Marriott brands., • Health insurance., • Paid time off., • Vision insurance. E.O.E.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! PM Shift - 3 PM - 11 PM What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing), • Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

The Westin Tempe is looking for a PT - PM Front Desk Agent to join our amazing Front Office Team!. Front Desk Agent takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. A Front Desk

The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Front Desk Agent, Role Specific Duties and Expectations. Sparkling Clean Workspaces: All areas, bo

Potential career paths include: Front Desk Supervisor Front Desk Manager Front Office Manager - Operations Manager-Assistant General Manager General Manager Area Vice President of Operations. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and process

At HCW Hospitality, we believe first impressions set the tone for a memorable stay.As a Front Desk Agent, you'll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile.You'll manage check-ins and check-outs, respond to guest inquiries, and handle reservations, a

One year previous experience in a similar position in a hotel. Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation.

The Westin Tempe is looking for a PT - PM Front Desk Agent to join our amazing Front Office Team!. A Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and checking guests out at the end of their stay - all while striving to deliver outstandi

The Westin Tempe is looking for a PT - Front Desk Agent to join our amazing Front Office Team!. Front Desk Agent takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. A Front Desk Ag

The Westin Tempe is looking for a PT - Front Desk Agent to join our amazing Front Office Team!. Front Desk Agent takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. A Front Desk Ag

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts Benefits/Perks • Fixed Schedule, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are seeking a positive, friendly Front Desk Night Shift Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job Description The Westin Tempe is looking for a PT - Front Desk Agent to join our amazing Front Office Team! Hours/Shifts - AM/PM availability - including weekends and holidays Summary of Benefits Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels Flexible Schedules Career Growth & Development Insurance Benefit Available for both Full Time and Part Time Team Members 401k Plan and Company Match Program Vacation Pay / Sick Pay – Full Time and Part Time Team Members Holiday Pay – Full Time Team Members Amazing Recognition Programs/Giving Back – Community Outreach Tuition Reimbursement At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. Front Desk Agent takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. A Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and checking guests out at the end of their stay - all while striving to deliver outstanding guest experience. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job DescriptionBASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. ESSENTIAL FUNCTIONS: • Handle guest registration and room assignments, accommodating special requests whenever possible., • Pre-register, block reservations, and take same-day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies., • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner., • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., • Cancel room reservations according to procedures., • Walk customers in a professional and courteous manner according to procedures., • Working in the PBX department. NON-ESSENTIAL FUNCTIONS: • Inventory guest room keys according to policy and request re-keying as necessary., • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservations., • Verify registration cards against the computer to ensure accuracy of name, type of payment, rate, and market segment., • Knowledge and Skills: Education: High School education or equivalent experience., • Experience: Experience required by the position is from three months to one full year of employment in a related position with this Company or other organizations. Skills and Abilities: • Requires a working knowledge of the Front Desk aspect of Marriott’s/Columbia Sussex’s services, policies, or operations and a general knowledge of the hotel. Working knowledge is generally learned on the job., • Requires knowledge of and ability to operate computer equipment and the reservations system., • Ability to read and speak English. A second language is preferred. Job Type: Full-time. E.O.E.

Job Description The Westin Tempe is looking for a PT - PM Front Desk Agent to join our amazing Front Office Team! Hours/Shifts - PM availability - including weekends and holidays Summary of Benefits Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels Flexible Schedules Career Growth & Development Insurance Benefit Available for both Full Time and Part Time Team Members 401k Plan and Company Match Program Vacation Pay / Sick Pay – Full Time and Part Time Team Members Holiday Pay – Full Time Team Members Amazing Recognition Programs/Giving Back – Community Outreach Tuition Reimbursement At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. Front Desk Agent takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. A Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and checking guests out at the end of their stay - all while striving to deliver outstanding guest experience. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Description Scope of Position: The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. Also responsible for collecting monies for services rendered during a guest’s stay. Position Responsibilities and Qualifications: Education & Experience: · High School diploma or equivalent and some customer service experience preferred. · Strong Computer skills and financial knowledge required. · Valid Driver’s License for appropriate state and MVR in good standing. Physical Demands: · Long hours sometimes required, including nights and weekends. · Light Work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Ability to be on your feet throughout the entire shift. Required Competencies: · Must be able to convey information and ideas clearly, both oral and written. · Must work well in stressful, high-pressure situations. · Must be able to evaluate and select among alternative courses of action quickly and accurately. · Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. · Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. · Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need. · Must be able to prioritize departmental functions to meet due dates and deadlines. · Must be able to work with and understand financial information and data, and basic arithmetic function

Job Description Scope of Position: The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. Also responsible for collecting monies for services rendered during a guest’s stay. Position Responsibilities and Qualifications: Education & Experience: · High School diploma or equivalent and some customer service experience preferred. · Strong Computer skills and financial knowledge required. · Valid Driver’s License for appropriate state and MVR in good standing. Physical Demands: · Long hours sometimes required, including nights and weekends. · Light Work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Ability to be on your feet throughout the entire shift. Required Competencies: · Must be able to convey information and ideas clearly, both oral and written. · Must work well in stressful, high-pressure situations. · Must be able to evaluate and select among alternative courses of action quickly and accurately. · Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. · Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. · Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need. · Must be able to prioritize departmental functions to meet due dates and deadlines. · Must be able to work with and understand financial information and data, and basic arithmetic function

Job Description Front desk Compensation: $16 - $17 hourly Responsibilities: • Check guests in and out, • Work Closely with housekeeping, • Make reservations, • Additional duties as needed Qualifications: • Open Availability About Company Our signature "Count on Me" service culture encourages each team member to be responsive and respectful and deliver great experiences to our guests, partners, and communities. OUR CORE VALUES • Integrity: We hold ourselves to the highest standards. We’re responsible, truthful, and transparent. We do the right thing., • Accountability: We honor our commitments and deliver results. Under any circumstance, we stand up and say: “Count on Me.”, • Inclusive: We respect differences in people, cultures, ideas, and experiences. We foster partnership. We welcome all., • Caring: We never underestimate the power of compassion. We generously give our time, attention, and action., • Fun: Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.

Job DescriptionDescription: JOB SUMMARY At HCW Hospitality, we believe first impressions set the tone for a memorable stay. As a Front Desk Agent, you’ll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You’ll manage check-ins and check-outs, respond to guest inquiries, and handle reservations, all while creating a seamless and enjoyable experience for every guest. WHAT YOU'LL DO As a Front Desk Agent at HCW Hospitality, you’ll be at the heart of our guest experience. In this role, you will: • Greet and welcome guests with enthusiasm, ensuring a smooth check-in and check-out process., • Handle guest inquiries, reservations, and room assignments with accuracy and attention to detail., • Provide exceptional service by anticipating guest needs and responding to requests promptly and courteously., • Manage the daily operations of the front desk, including processing payments and balancing accounts., • Stay informed about hotel services, amenities, and local attractions to provide personalized recommendations., • Collaborate with team members across departments to ensure a seamless guest experience., • Take on additional duties as assigned by management to support the smooth operation of the hotel. WHAT YOU BRING We’re looking for someone who is passionate about hospitality and thrives in a dynamic, fast-paced environment. To succeed in this role, you’ll need: • A warm, welcoming demeanor with excellent communication and interpersonal skills., • Experience in hospitality or customer service is a plus., • Strong problem-solving abilities and a proactive approach to guest service., • The ability to multi-task and remain composed under pressure., • Proficiency in basic computer skills and familiarity with hotel management software is preferred., • A team-player mentality with a commitment to providing exceptional guest experiences. JOIN HCW HOSPITALITY At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count. Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace. Requirements:

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! PM Shift - 3 PM - 11 PM What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing), • Paid vacation Summary Accommodates guests of the hotel by performing the following duties Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Functions • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log, • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What We Are Looking For: • 0 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Crestline Hotels and Resorts - 601 E Sixth Street - Responsibilities: Assist guests with check-in and check-out, including processing payments and handling refunds or adjustments; Answer and route all incoming phone calls promptly and professionally; Address guest requests and coordinate with hotel

Job Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Compensation: $15 - $15.50 hourly Responsibilities: • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required, • Process additional administrative, bookkeeping. and accounting procedures as required, • Make sure every hotel guest has a pleasant stay, • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Qualifications: • Requires a flexible schedule that allows for overnight shift hours, • Proficiency with computers is required; experience with reservation and accounting software is desired, • Great communications. and excellent customer service skills are required, • Diploma or equivalent from high school is required; some college is desired, • Experience in the hospitality industry or guest services is preferred, but not required About Company Five Rivers Hospitality is a rapidly growing hospitality management and real estate investment company, headquartered in Salt Lake City, Utah. Recognized as one of the Mountain West’s leading and fastest-expanding hospitality firms, Five Rivers has built a strong and diverse presence across 13 states, with a portfolio of properties that continues to grow year after year. The company provides comprehensive expertise across the full hospitality lifecycle from acquisitions, planning, and development to operations, repositioning, and disposition. Leveraging innovative management practices and a data-driven approach, Five Rivers Hospitality consistently delivers exceptional performance, maximizing asset value while enhancing the guest experience. Guided by a commitment to growth, innovation, and service, the company is well-positioned to continue shaping the future of hospitality in the Mountain West and beyond.

Job DescriptionDescription: Summary/Objective Responsible for providing superior guest service as it pertains to checking in/out our hotel guests; answering all incoming calls, reservations; daily accounting procedures; and concierge services in a gracious and professional manner. Duties & Responsibilities The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. • Greets guests and checks them into resort following established procedures not limited to assuring all information is received and entered into computer, obtaining credit card for incidental expenses, issuing room keys., • Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift., • Answers internal and external phone calls within three rings and provides information as needed., • Responds to guest questions in a courteous and professional manner. During calls provide gracious and efficient telephone service., • Anticipate guests’ needs, respond promptly and acknowledge/greet all guests, however busy and whatever time of day., • Assist guest room reservations calls in a professional manner., • Bucket checks to be performed at the end of the day to verify pertinent data., • Check-in and check-out hotel guests in a gracious, professional, and friendly manner., • Clean the work area at the end of the shift, ensuring all items remain in an orderly fashion. Report any office supplies that are low in stock to manager for reorder., • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)., • Complete all items listed on shift checklists including necessary paperwork; maintain files and records when needed., • Coordinate and perform timely wake-up calls to guests upon request., • Deliver world class guest service and build brand loyalty with each guest., • Deliver and track any guest messages, mail, fax, amenities, laundry, etc., • Document maintenance and engineering needs in the front desk GXP, • Ensure proper credit card procedures are followed at all times to include credit card imprint, credit card authorization and guest signature on registration packets., • Interact positively with all levels/departments of the property., • Prioritize daily workload while maintaining appropriate response time., • Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed., • Review arrivals noting special requests, location preferences, and the designated VIP status. Review and prepare all next day guest reservations and the arrivals registration packets., • Support safe work habits and a safe working environment at all times. Maintain knowledge of emergency and safety procedures. Work environment · Ability to stand for most of your shift. · Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business. · Standing, walking, bending, stretching, twist, or lifting as much as 20lbs. throughout your scheduled shift. Other duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Security clearance requirements · Must clear background screening Benefits · 401K (Matching) · Medical · Dental · Vision · Life Insurance · Long Term Disability · Employee Discounts EEO Statement Delta by Marriott provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Requirements: Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Proven strong background in Guest Relations or Guest Services., • Excellent communication and organizational skills., • Strong interpersonal and problem-solving abilities., • Highly responsible and reliable., • Ability to remain calm while under pressure, • Ability to work cohesively as part of a team., • Must clear background screening

Front Desk, Operations Manager, Agent, General Manager, Office Manager. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard pol

The Westin Tempe is looking for a part-time Front Desk Agent to join our amazing Front Office Team!. Front Desk Agent takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. A Front De

The Westin Tempe is looking for a PT - PM Front Desk Agent to join our amazing Front Office Team!. Front Desk Agent takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. A Front Desk

The Front Desk Agent at the Marriott Phoenix Chandler Hotel is responsible for creating a welcoming first impression by greeting and registering guests, providing prompt, courteous, and personalized service throughout their stay, and ensuring a seamless departure experience. Assist with administrati

As a Front Desk Agent, you'll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. As a Front Desk Agent at HCW Hospitality, you'll be at the heart of our guest experience. Manage the daily operations of the front desk, including processing payments and balan

The Westin Tempe is looking for a PT - Front Desk Agent to join our amazing Front Office Team!. Front Desk Agent takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. A Front Desk Ag

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received,

The Westin Tempe is looking for a PT - PM Front Desk Agent to join our amazing Front Office Team!. Front Desk Agent takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. A Front Desk

As a Front Desk Agent, you'll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. As a Front Desk Agent at HCW Hospitality, you'll be at the heart of our guest experience. Manage the daily operations of the front desk, including processing payments and balan

Document maintenance and engineering needs in the front desk GXP.

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s

Front Desk Clerk Or Guest Services Clerk. As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure.

Audit and reconcile all Front Desk and Food & Beverage Cashier's work. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and r

If you want to work in an environment that is fun, challenging, and rewarding, then Ryan McBride - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. State Farm ag

You'll enjoy the flexibility to telecommute* from anywhere within the U.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connecting people with the care, pharm

Customer Service Representative.Location: Chandler, AZ (Fully Onsite).Contract: 9/8/2026 9/7/2027 (potential for extension or permanent placement).Shift Availability: Open availability required (including weekends).Training Hours Monday through Friday 9:30am - 5:30pm EST Will follow schedule sele

Overnight Customer Service Representative.Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services.The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptio

Additional Information Overnight Front Desk, 11:00pm - 7:00am, Saturday - Wednesday, Schedule may vary, Full Time.

Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As the voice of Carvana, you'll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable.Your Launchpad to a Carvana Career:.W

Maintain a clean, calm, and welcoming front desk area.

Receptionist - Client Service Specialist.At CityVet, we believe healthy pets start with happy people.It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices.Star