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Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Your Growth Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Your Focus • Carry food, dishes, trays, or silverware from pantry to serving counters., • Set up attractive food displays and maintain cleanliness to ensure food safety., • Wipe tables or seats with dampened cloths., • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning., • Clean up spilled food, drink or broken dishes and remove trash., • Maintain adequate supplies of items such as clean glassware, dishes, or trays., • Fill beverage and ice dispensers., • Stock cabinets or serving areas with condiments and refill condiment containers., • Locate and provide items requested by guests., • Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program, • Practice safe work habits and use required safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma or equivalent preferred., • Food sanitation certification a plus and required within 90 days of employment., • Previous food and beverage experience preferred or equivalent training. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests, • Bookkeeping: keep accurate records of all hotel guest account information, • Field customer complaints when necessary, • Work with the housekeeping staff to ensure rooms are ready for new guests, • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Qualifications: • High school diploma, GED, or equivalent, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred, • Well-versed in taking telephone calls and handling stressful situations, • Has previous experience or working knowledge of Microsoft Office and reservation management systems About Company We're next to I-80, a few miles away from the Aksarben Shopping Center. The University of Nebraska Omaha campus is under three miles away, and it's six miles to the Henry Doorly Zoo and Aquarium. Downtown Omaha attractions like the CHI Health Center and the Old Market are eight miles away.

Job Description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Maintain updated records of bookings and payments Skills • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software, like OPERA PMS,LightSpeed,ETC, • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills

Job DescriptionFront Desk Agent / Guest Service Representative Position Title: Front Desk Agent / Guest Service Representative Job Summary: The Front Desk Agent is responsible for providing exceptional customer service to guests by handling check-ins, check-outs, reservations, and guest inquiries. This position serves as the first point of contact for guests and plays a key role in creating a positive guest experience. Essential Duties and Responsibilities: • Greet guests in a friendly, professional, and courteous manner., • Process guest check-ins and check-outs efficiently and accurately., • Handle room reservations, cancellations, and modifications., • Answer phone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions., • Maintain accurate guest records and process payments., • Resolve guest concerns and complaints promptly and professionally., • Coordinate with housekeeping and maintenance departments to ensure guest satisfaction., • Assist guests with directions, recommendations, and special requests., • Follow cash handling, credit card, and security procedures., • Maintain a clean, organized, and professional front desk area., • Ensure compliance with hotel policies, procedures, and service standards.Qualifications:, • High school diploma or equivalent required., • Previous hotel, hospitality, customer service, or front desk experience preferred., • Excellent communication and interpersonal skills., • Strong organizational and multitasking abilities., • Basic computer skills and experience with hotel management systems preferred., • Ability to work flexible schedules, including evenings, weekends, and holidays., • Professional appearance and positive attitude.Physical Requirements:, • Ability to stand for extended periods., • Ability to lift up to 20 pounds occasionally., • Ability to perform repetitive tasks such as typing and answering phones.Benefits:, • Competitive hourly wage ranging from $17.00 to $19.00, paid semi-monthly, reflecting your skills and experience., • Opportunity to work in a supportive and friendly environment with a focus on teamwork and professional growth., • Access to training and development programs designed to help you enhance your hospitality skills and career advancement., • Employee discounts and potential perks related to staying at Fairfield Inn & Suites and other Marriott properties.

Job Description Front Desk Agent & Night Auditor Our Mission We believe every guest interaction is an opportunity to create a lasting memory. Our mission is to deliver warm, personalized service that makes every stay feel effortless and every guest feel valued. Whether it’s greeting someone after a long day of travel or ensuring their bill is accurate before they check out, we take pride in making hospitality feel human. The Impact You'll Make As a Front Desk Agent & Night Auditor, you’ll be the welcoming face and the behind-the-scenes problem solver. By day, you’ll ensure smooth check-ins, answer questions, and help guests feel at home. By night, you’ll balance the books, prepare reports, and ensure the property is ready for the next day. Your role is the bridge between guest experience and operational excellence. What You'll Do · Greet guests with genuine warmth, check them in/out efficiently, and anticipate their needs. · Handle reservations, room assignments, and special requests with accuracy and care. · Respond to guest inquiries in person, by phone, and via email—always with a solutions-first mindset. · Complete nightly audit procedures, including reconciling daily transactions and preparing financial reports. · Monitor property security during overnight hours, ensuring guest safety and peace of mind. · Collaborate with housekeeping and maintenance teams to address guest needs promptly. · Maintain a clean, organized, and welcoming front desk area. What You'll Bring · Previous hospitality, customer service, or front desk experience preferred—but a positive attitude and willingness to learn are essential. · Strong attention to detail, especially when handling financial transactions and reports. · Comfort with hotel property management systems (PMS) or the ability to learn quickly. Hilton Experience is a plus! · Excellent communication skills and the ability to remain calm under pressure. · Availability to work flexible shifts, including evenings, overnights, weekends, and holidays. Why You'll Love It Here · A supportive team that treats each other like family. · Opportunities for cross-training and career growth within the hospitality industry. · Competitive pay, health benefits, and employee discounts on stays. · Recognition programs that celebrate your wins—big and small. We are an equal opportunity employer and celebrate diversity. We believe a variety of backgrounds, perspectives, and skills make us stronger. Join Us If you’re ready to be the friendly face guests remember and the steady hand that keeps operations running smoothly, we’d love to meet you. Send us your resume and a short note about a time you went above and beyond for a customer.