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Job Description Warwick Hotels and Resorts is a refined collection of more than 50 luxury hotels and resorts around the world – from New York to Paris, Geneva to Bali, and Barcelona to Bangkok. All of our sumptuous hotels can be found in prime locations in some of the world’s finest business and leisure destinations. Launched in 1980, Warwick Hotels and Resorts offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world. Known for our quality and unique sense of style, Warwick Hotels and Resorts offers guests, who are looking for out of this world travel experiences, the perfect balance of quality, authenticity, luxury standards, and prime location. We are proud of our passion, our people, and our commitment of delivering the ultimate hotel experience. Central Reservation Agent - shift: 12pm-8pm Tuesday- Friday., 9:00am- 05:30pm on Saturday POSITION PURPOSE: Take room reservations via the telephone, mailed correspondence, group bookings and in-house requests. Provide intermittent support for various operational departments including Accounting, Executive Office, Housekeeping, Food/Beverage, Front Office/PBX, Sales/Marketing and Guest Services. Enter the information into the Property Management System accurately, timely, and efficiently. ESSENTIAL FUNCTIONS • Responsible for taking individual and group room reservations via telephone and perform accurate input of reservations information into PMS system. Ensure that calls are answered in a professional and courteous manner, adhering to company policies and procedures, while demonstrating proper selling techniques. Being able to answer all inquiries pertaining to individual hotels; including room types, rates, facilities, as well as surrounding areas. Must be very effective in the reservation's sales process, personal interactions and recommendations, and always upselling at every opportunity., • Process or respond to all paperwork, such as email and fax reservations, in a timely and efficient fashion. Mail confirmation and literature requests or reply via facsimile and administrative message when requested. This includes wholesale, online bookings. Conducting audits to verify accuracy on reservations., • Stay abreast of current information as it pertains to all hotels including rates; rate changes, room availability, all promotions to include local attractions, directions, and hotel services. Attend necessary training sessions and being knowledgeable to train and share information with others as needed., • Handle variety of calls from in house guests relating to service requests, food/beverage orders, and/or concierge related functions. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: • Block special request reservations and suites., • Maintain a clean and well-organized workstation., • File daily reservations and other correspondence., • Answer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services and Executive Office. EXPERIENCE: 2+ years' experience with Call Center or Front Desk Guest agent is preferred.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description About the Role: The Front Office Agent - Night Auditor plays a critical role in ensuring the smooth operation of the hotel's front desk during overnight hours while performing essential auditing tasks. This position is responsible for managing guest check-ins and check-outs, addressing guest inquiries, and providing exceptional customer service to create a welcoming environment. Additionally, the Night Auditor reconciles daily financial transactions, verifies accuracy in billing, and prepares detailed reports for management review. The role requires a balance of hospitality skills and accounting knowledge to maintain operational integrity and guest satisfaction. Ultimately, this position supports the hotel's overall efficiency by bridging front office operations with financial auditing during the night shift. Minimum Qualifications: • High school diploma or equivalent., • Previous experience in front desk operations or customer service, preferably in the hospitality industry., • Basic understanding of accounting principles and financial reconciliation., • Proficiency with hotel management software and Microsoft Office applications., • Strong communication and interpersonal skills. Preferred Qualifications: • Associate degree or higher in Hospitality Management, Business, or related field., • Experience with night audit procedures in a hotel environment., • Familiarity with property management systems (PMS) such as Opera or similar platforms., • Ability to handle multiple tasks efficiently in a fast-paced environment., • Certification in hospitality or customer service training programs. Responsibilities: • Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner., • Perform nightly audit of all financial transactions, including balancing accounts and preparing daily revenue reports., • Respond promptly to guest inquiries, requests, and resolve any issues to ensure a positive guest experience., • Maintain accurate records of room availability, reservations, and billing information., • Coordinate with housekeeping and maintenance departments to ensure rooms are ready and any issues are addressed., • Monitor security and safety protocols during overnight hours to ensure guest and staff safety., • Prepare and submit detailed audit reports to management for review and record-keeping., • Handle cash, credit card transactions, and maintain proper documentation in compliance with hotel policies. Skills: The Front Office Agent - Night Auditor utilizes strong communication skills daily to interact effectively with guests and team members, ensuring clear and courteous exchanges. Attention to detail is critical when performing nightly audits, reconciling financial data, and preparing accurate reports to maintain the hotel's financial integrity. Proficiency in hotel management software and Microsoft Office enables efficient handling of reservations, billing, and documentation tasks. Problem-solving skills are essential for addressing guest concerns promptly and coordinating with other departments to resolve operational issues. Time management and multitasking abilities allow the agent to balance front desk responsibilities with auditing duties during overnight shifts, ensuring seamless hotel operations.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Courtyard Aurora, Aurora, CO Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Be friendly, thorough, accurate and efficient in performing Check-outs, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Starting Wage: $18.00, • Team Driven and Values Based Culture, • Dental and Medical, • Vacation & Holiday Pay, • Same-day pay available, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • Parental leave, • Referral program, • Wage ranges from $18.00 to $18.50

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards., • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable)., • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner., • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms., • Review Front Office log and Trace File daily., • Answer inquires from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions as listed in the Red Book., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner., • Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a bucket check, room rate verification report, and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • Assist guests with safe deposit boxes. Qualifications: • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience required., • Customer Services experience preferred., • Flexible and long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be able to listen to, understand, and clarify concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management. Pay Range ($19.26 - $22.00 per hour DOE) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.

The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The FDA serves as the point person regarding the Fr

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests.You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information.You w

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Front Desk Agent ("Agente de Recepcion"). Execute the registration and checkout process at the front desk. Experience in a front desk or customer service role preferred.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Category: Front Desk & Guest Services.

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s

Front Desk Agent | Residence Inn, Denver Park.

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests.Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever tim

We are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent who has a true passion for the hospitality industry to join our team! You will serve as a brand ambassador through every interaction with guests and be a member of our exceptional team ensuring guest satisfac

We are looking for a Front Desk Agent to join our team. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services. A desire to work as part of the front desk team.

Sage Hospitality Group - 1600 20th Street - Responsibilities: Greet guests and complete check-in procedures for arriving guests using manual and computerized methods; Handle reservations and provide information to guests; Process check-out and close guest accounts and prepare rooms for next guests;

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occu

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Category: Front Desk & Guest Services. Embassy Suites Denver Front Desk & Guest Services.

The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The Front Desk Agent (FDA) is responsible for consi

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s

Sage Hospitality Group - 150 North Clayton Lane - Responsibilities: Greet guests and complete established check-in procedures using manual and computerized methods; Facilitate guest check-out and close accounts; Handle cash transactions and maintain hotel bank; Answer inquiries and accept reservatio

Sage Hospitality Group - 934 16th Street - Responsibilities: Greet guests and complete check-in procedures using manual and computerized methods; Answer inquiries and manage reservations in person and by phone; Process guest check-out and close guest accounts with accurate charges; Operate PBX equip

Innventures - - Responsibilities: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.Answer questions regarding the l

Sage Hospitality Group - 1420 Stout Street - Responsibilities: Greets guests and completes check-in procedures using manual and computerized methods; Facilitates guest check-out and closes guest accounts; Handles cash transactions and maintains accurate hotel records; Answers inquiries and handles r

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer

Sage Hospitality Group - 1100 14th Street - Responsibilities: Greet guests and manage check-in/check-out procedures accurately; Respond to guest inquiries by phone and in person with professional courtesy; Operate front desk systems to post charges and maintain guest accounts; Provide information ab

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions,

The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The FDA serves as the point person regarding the Fr

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions,

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s

Sage Hospitality Group - 1600 17th Street - Responsibilities: Greet guests and manage check-in/check-out processes at the spa reception; Respond to inquiries regarding appointments, club information, and guest concerns; Handle cash, process payments, and maintain accurate guest files; Provide accura

Hotel Teatro Front Desk Position. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Category: Front Desk & Guest Services.

In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

Job Description The Hyatt Regency Denver Tech Center is a 4-Star Full Service 451-room Hotel with 30,000 square feet of conference space, we are always looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you! We are conveniently located within the Hampden South neighborhood @ I-25 and I-225 in the Denver Tech Center. Light Rail Belleview station is within walking distance. Job Duties We are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent who has a true passion for the hospitality industry to join our TEAM! You will serve as a brand ambassador through every interaction with guests and be a member of our exceptional TEAM ensuring guest satisfaction. Welcoming and ensuring guests feel right at home, making their stay with us memorable. Personality, integrity, passion for customer service, determination for career growth, and overall attitude are the most important to us. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment! Benefits include: • Medical, • Dental, • Vision, • Paid Sick Time up to 48 hours annually, • Paid Vacation, • Paid Holidays, • Birthday Pay, • Life Insurance, • 401-K, • Room discounts, • Free Hot Meals per shift/Unlimited coffee, tea & soft drinks, • Restaurant/Coffee Shop Discount, • Free Covered Parking, • RTD Subsidized Transportation, • Flexible Schedules, • Fast Paced work environment, • Travel Perks & Benefits, • Recognition & Rewards, • Growth Opportunities Equal Employment Opportunity Hyatt Regency DTC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Job DescriptionDescription: Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy Education & Experience • At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must have a valid driver's license for the applicable state., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results., • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity., • Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a friendly and warm demeanor at all times., • Set the standard for guest relations at the Front Desk., • Obtain all necessary information when taking room reservations., • Monitor all V.I.P. and special guest requests., • Review Front Office log and Trace File daily., • Fully comprehend and execute all relevant phases of the front desk computer system., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Be aware of all rates, packages, and promotions currently underway., • Be familiar with all in-house groups., • Be aware of all closed out and restricted dates., • Follow and enforce all Avion Hospitality hotel credit policies., • Be able to perform all duties of Front Desk Agent., • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed., • Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met., • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader)., • Assist the G.S.M. in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log)., • Have knowledge of and assist in all emergency procedures as required., • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner., • Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner., • Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates., • Ensure the maximization of room revenue through Rooms Merchandising., • Answer all guest inquiries in a timely and professional nature., • Be involved in departmental meeting, planning and execution., • Help maintain productivity levels at or above budgeted standards., • Perform any other duty as required by management., • Assist in training of new hires and current associates on a regular basis., • Attend meetings as required by management.

Job DescriptionDescription: Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience • High School diploma or equivalent required; College course work in related field helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing, • Ability to read, comprehend and write simple instructions and/or short correspondence and memos, • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations, • An operational knowledge of Microsoft Office suite, • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays, • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc), • • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations., • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times., • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met., • Handle requests for information, mail and messages in an efficient and courteous manner., • Answer guest inquires about hotel service, facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc., • Establish and maintain good communications and team work with fellow associates and other departments within the hotel., • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenario., • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms., • Use proper two-way radio etiquette at all times when communicating with other associates., • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job DescriptionEmbassy Suites by Hilton Denver Central Park located few minutes away from Northfield's Shopping Area is currently hiring an enthusiastic Front Desk Agent to provide prompt and courteous service. The perfect candidate will be Service Oriented, have an understanding of being friendly and personable, and Reliability is a must! The Position we are looking for is Full Time with hotel experience preferred. ESSENTIAL JOB FUNCTIONS • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions., • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer., • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested., • Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor., • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times., • Adheres to all company policies and procedures., • Follows safety and security procedures and rules., • Knows department fire prevention and emergency procedures., • Utilizes protective equipment., • Reports unsafe conditions to supervisor/manager., • Reports accidents, injuries, near-misses, property damage or loss to supervisor., • Provides for a safe work environment by following all safety and security procedures and rules., • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook)., • Assists other Front Desk Personnel when need., • Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred., • Prior hospitality experience preferred, but not required., • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts., • Ability to read, listens, and communicates effectively in English, both verbally and in writing., • Ability to access and accurately input information using a moderately complex computer system., • Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS • Ability to stand and move throughout front office and continuously performs essential job functions., • Stand 95% of shift, • Lifting up to 25 pounds maximum., • Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Come be part of our Great team at the Embassy by Hilton Denver Central Park! WHAT WE OFFER: Medical, Dental & Vision insurance, HSA, Basic Life and AD&D Insurance. Paid off for vacation, sick time and Holidays. Great Employee discounts on Hilton Hotels all over the world. EEO

Job Description This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions., • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer., • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested., • Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor., • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times., • Adheres to all company policies and procedures., • Follows safety and security procedures and rules., • Knows department fire prevention and emergency procedures., • Utilizes protective equipment., • Reports unsafe conditions to supervisor/manager., • Reports accidents, injuries, near-misses, property damage or loss to supervisor., • Provides for a safe work environment by following all safety and security procedures and rules., • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook)., • Assists other Front Desk Personnel when need., • Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred., • Prior hospitality experience preferred, but not required., • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts., • Ability to read, listens, and communicates effectively in English, both verbally and in writing., • Ability to access and accurately input information using a moderately complex computer system., • Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS • Ability to stand and move throughout front office and continuously performs essential job functions., • Stand 95% of shift, • Lifting up to 25 pounds maximum., • Occasional twisting, bending, stooping, reaching, standing, walking., • Frequent talking, hearing, seeing and smiling.