Care Coordinator
6 days ago
New York
Job Description Medical Receptionist About Us We are a specialized ketamine therapy clinic dedicated to providing safe, compassionate, and transformative care for individuals seeking relief from depression, anxiety, PTSD, and chronic mental health conditions. Our practice blends medical excellence with a calming, hospitality-centered patient experience. We pride ourselves on creating an environment where patients feel welcomed, supported, and respected throughout their healing journey. We are seeking a warm, professional, and highly organized Medical Receptionist who thrives in a patient-centered, mental health-focused setting and can serve as the welcoming face and steady presence of our clinic. Role Overview The Medical Receptionist plays a vital role in supporting both patient experience and clinic operations. This position requires exceptional multitasking skills, emotional intelligence, and attention to detail. As the first point of contact, you will set the tone for each patient’s visit—balancing medical front office responsibilities with hospitality-style service in a calm, discreet, and supportive environment. This role combines medical reception, insurance coordination, patient communication, and light hospitality support, making it ideal for someone who excels in healthcare administration while genuinely caring about patient comfort and well-being. Schedule • Full - time or Part-time position, • Greet, check in, and assist patients with warmth, professionalism, and discretion, • Create a calm, welcoming, and supportive front desk environment, • Provide light hospitality support (offering water, ensuring comfort, maintaining a serene reception space), • Answer phones, return messages, and respond to patient inquiries promptly and compassionately, • Schedule, confirm, and manage appointments efficiently, • Handle patient intake forms and maintain accurate electronic health records (EHR), • Collect co-pays and ensure patient billing information is accurate and complete, • Verify insurance eligibility, benefits, and prior authorizations, • Clearly communicate insurance coverage, payment expectations, and financial responsibilities to patients, • Collaborate with providers and staff to ensure smooth daily clinic operations, • Support internal clinic communications and occasional social media or outreach tasks as needed, • Previous experience as a medical receptionist or healthcare front desk professional, • Strong working knowledge of insurance verification, eligibility, and billing processes, • Excellent multitasking, organization, and time-management skills, • Professional, compassionate, and patient-focused demeanor, • Strong verbal and written communication skills, • Comfortable using scheduling software, EHR systems, phones, and standard office technology, • Experience in mental health, wellness, or ketamine therapy settings is a plus, • Familiarity with social media platforms (Instagram, Facebook) is a bonus, • Be part of a mission-driven clinic advancing mental health and ketamine therapy, • Work in a supportive, respectful, and collaborative team environment, • Gain experience in a growing and specialized area of healthcare, • Make a meaningful impact in patients’ healing journeys, • Enjoy a flexible, part-time schedule in a calm, patient-focused settingCompany DescriptionNushama is a premier ketamine clinic dedicated to transforming mental healthcare through innovative, evidence-based treatments. Guided by an expert team in psychiatry, medicine, and wellness design, Nushama integrates mindful intention setting, ketamine journeys, and thoughtful integration therapy in safe, healing-focused environments.Nushama is a premier ketamine clinic dedicated to transforming mental healthcare through innovative, evidence-based treatments. Guided by an expert team in psychiatry, medicine, and wellness design, Nushama integrates mindful intention setting, ketamine journeys, and thoughtful integration therapy in safe, healing-focused environments.