Customer Care Specialist
hace 4 días
Hollywood
Job Description Job Overview: Customer Care Specialist or Patient Service Representative, you will be the first point of contact for patients visiting or calling the clinic. Your primary responsibilities include providing excellent customer service, managing patient information, scheduling appointments, and ensuring smooth front desk operations. Key Responsibilities: Patient Check-In and Check-Out: • Warmly greet patients upon arrival and guide them through the check-in process., • Verify and update patient demographic information, insurance details, and contact information., • Collect co-payments and provide receipts., • Schedule patient appointments, ensuring optimal utilization of clinic resources., • Coordinate with healthcare providers to accommodate urgent or emergency appointments., • Answer and direct incoming phone calls, providing information or forwarding calls to the appropriate staff., • Respond to patient inquiries regarding clinic services, policies, and procedures., • Maintain accurate and up-to-date electronic health records (EHR) for all patients., • Ensure the confidentiality and security of patient information., • Verify patient insurance coverage and eligibility., • Obtain pre-authorization for procedures or treatments, if required., • Provide a positive and welcoming experience for patients, addressing their needs with empathy and professionalism., • Handle patient complaints or concerns, escalating issues when necessary., • Assist with administrative tasks, including filing, data entry, and maintaining a neat and organized front desk area., • High school diploma or equivalent; additional education or training in healthcare administration is a plus., • Proven experience as a receptionist, preferably in a medical or healthcare setting., • Proficiency in using electronic health record (EHR) systems and other relevant software., • Excellent communication and interpersonal skills., • Strong organizational and multitasking abilities., • Attention to detail and accuracy in managing patient records., • Knowledge of medical terminology and insurance processes., • The role may involve sitting or standing for extended periods., • Interaction with patients, healthcare professionals, and other staff members., • Regular use of computers, phones, and other office equipment.