Leesburg
Job DescriptionDescription: Receptionist Position Summary: The Receptionist serves as the first point of contact for patients, providing a welcoming and efficient front desk experience. This role is crucial in maintaining smooth practice operations and ensuring excellent patient service. Detailed Responsibilities: 1. Patient Reception: • Greet and welcome patients upon arrival, • Check patients in for appointments using the practice management system, • Verify and update patient information, including insurance details, • Collect and process copayments, • Provide new patient forms and assist with their completion as needed 2. Appointment Management: • Schedule, reschedule, and cancel appointments, • Send appointment reminders via phone, text, or email, • Manage waiting lists and fill cancelled appointment slots 3. Communication: • Answer incoming phone calls and route them appropriately, • Respond to patient inquiries and provide basic information about services, • Relay messages to appropriate staff members in a timely manner, • Communicate any delays or issues to waiting patients 4. Administrative Tasks: • Maintain a clean and organized reception area, • Manage incoming and outgoing mail and faxes, • Assist with basic filing and data entry tasks, • Prepare and organize patient charts for upcoming appointments 5. Financial Responsibilities: • Process payments and provide receipts, • Reconcile daily transactions, • Assist patients with billing inquiries and direct complex issues to the billing department 6. Compliance: • Adhere to HIPAA regulations and maintain patient confidentiality, • Follow clinic policies and procedures, • Participate in compliance training as required 7. General Support: • Assist with inventory management of office supplies, • Support other administrative staff as needed, • Contribute to a positive work environment Required Qualifications: • High school diploma or equivalent; some college education preferred, • Minimum 1 year of experience in a medical office or customer service role, • Proficiency in electronic health record systems and Microsoft Office suite, • Excellent verbal and written communication skills, • Strong organizational and multitasking abilities, • Basic understanding of medical terminology Preferred Qualifications: • Experience in a dermatology or surgical practice, • Knowledge of medical insurance and billing procedures Physical Requirements: • Ability to sit or stand for extended periods, • Visual acuity to view computer screens and read documents, • Ability to communicate clearly in person and over the phone, • Light lifting and carrying (up to 15 lbs) This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Requirements: