New York
Job Description Receptionist – Hospitality & Office Services 📍 New York, New York, United States On-site SPS Global is seeking a professional and service-driven Receptionist to support on-site operations in New York, NY. This hybrid role combines front desk management with hospitality and office services support to ensure a seamless workplace experience for employees, clients, and visitors. The ideal candidate thrives in a fast-paced corporate environment, demonstrates strong attention to detail, and consistently delivers a 5-star customer experience while maintaining professionalism and operational efficiency. Job Overview The Receptionist provides exceptional service by managing the front office while also supporting hospitality functions. This role includes greeting and assisting visitors, answering inbound calls, coordinating meeting room logistics, and ensuring food and beverage areas are properly stocked and maintained for onsite meetings and events. In addition to reception and hospitality duties, the position requires flexibility to assist with mail/shipping operations and general office/facilities support to deliver a top-tier customer experience across all service areas. Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership What You'll DoReception & Concierge Services * Provide 5-star customer service to employees, clients, and visitors * Answer and route incoming calls professionally and efficiently * Greet visitors, log them into the system, and ensure compliance with corporate policies (including NDA requirements) * Activate temporary badges, manage access cards, and escalate security concerns when necessary * Maintain a neat, organized, and professional front desk area * Train backup personnel on front desk procedures and policies Hospitality & Meeting Support * Stock and inventory food and beverages for meetings and events * Replenish barista, pantry, kitchen, and conference room areas * Set up and break down conference rooms for meetings and onsite events * Order catering and assist with meeting coordination logistics * Ensure hospitality areas remain clean, organized, and presentation-ready Mail & Office Services Support * Assist with sorting and distributing mail * Receive and track packages; notify employees of deliveries * Provide mail and office services coverage as needed * Monitor office supplies and assist with light administrative support * Perform minor facility support tasks and light cleaning as required Operational & Service Excellence * Build professional relationships with clients and internal teams * Maintain professionalism and composure when handling sensitive situations * Proactively seek additional tasks during downtime * Support cross-functional office services operations as needed What We're Looking ForRequired * High School Diploma or equivalent * 1–3 years of experience in reception, administrative, hospitality, or concierge roles * Strong verbal and written communication skills * Proficiency in Microsoft Office Suite and ability to learn new systems (PC/Mac, multi-line phones, MFDs) * Excellent organizational and time management skills * Ability to multitask and prioritize effectively * Professional appearance and adherence to company policies * Ability to work assigned hours as determined by manager Preferred * Experience supporting hospitality or corporate meeting environments * Experience with badge systems or visitor management platforms Competencies * Client-focused with strong customer service orientation * High integrity and confidentiality * Strong organizational skills and attention to detail * Adaptable and flexible in dynamic environments * Ability to work independently and autonomously * Proactive, task-driven mindset * Effective collaboration with internal and external stakeholders Physical Requirements * Ability to lift or move packages up to 40 lbs. * Ability to walk, bend, kneel, stand, and sit for extended periods * Manual dexterity for operating office machinery * Ability to use a computer monitor and keyboard for extended periods * Vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment Travel: None or negligible What We Offer Career Growth: Opportunities to expand skills across reception, hospitality, and office services operations. Learning & Development: A culture that promotes continuous learning and professional growth. We Recognize Talent: Recognition programs available across all employee levels. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary. Disclaimer: This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$17—$17 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.