Center Discharge Specialist
9 days ago
Columbus
Job Description Major activities and essential job functions: • Track path results for the "rec'd date" and "providers signature.”, • Task Doctors if paths results need a signature., • Calls the lab dept if a path report hasn't been resulted in policy outlined time frame., • Review all patient checkouts, enter recalls, task providers team if doctor has ordered any additional test (example of labs, appts, etc.)., • Close orders (examples recalls, path req, recalls after they have been completed or reviewed, etc.), • Assist with calling patients to move up if there are gaps in the schedules., • Mail letters to patients if discharge papers are inadvertently left behind., • Review PVL for changes to recall order to make sure the recalls were entered correctly after the path's came back., • Closes old orders after reviewing for completion., • Make patient education copies for nurses (for when they're running low) to attach to discharge paperwork., • Place orders for toners for the machines, also calls for Maintenace on them if machines are producing codes or prints are not coming out correctly., • Maintain office supply list order for center and front desk., • Work colonoscopy orders for patients that have had them done and enter the "performed date.”, • Close duplicate recalls for the same type, • Close open recalls for referrals (referrals that were scheduled are still left open and when doing check - verify they were scheduled for the referral and close that recall), • Break down charts and scan them to med records for chart entry., • Audit records to make sure scans from medical records are entered correctly., • Run daily schedules for center teams and providers., • Prepare patient prep packets to include labels and consent forms,, • One week prior to appointment conduct quality assurance check on each chart for readiness - make insurance verification calls as needed. Secondary duties: • Back up to receptionist to receive patients during center hours., • Check patients in by using EMR (electronic medical records system), update patient demographic information., • Instruct patients regarding completion of forms and answer any questions, as appropriate., • Verify insurance information, scan insurance card & verify photo ID, collect money on patient balances if needed and provide receipt., • Notify the center when the patient is checked in., • Prepare patient prep packets to include labels and consent forms., • Enter the kiosk form information and scan., • Answer and screen incoming telephone calls-page appropriate person or obtain message as warranted., • Maintain confidentiality of personal and financial information by utilizing HIPAA guidelines and regulations, • As time allows, will assist the center with other tasks., • Performs other miscellaneous duties as assigned by nurse manager (or designee), practice manager, or human resource manager. Knowledge, Skills, and Abilities: • Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies., • Fluent in English, • Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping, • Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports, • Skill to use a personal computer and various software packages., • Ability to establish priorities, work independently, and proceed with objectives with little supervision., • Ability to handle and resolve problems., • Ability to organize work material and/or charts to ensure accuracy of patient records., • Neat appearance and a professional demeanor. Credentials and Experience: • Must have a high school diploma or equivalent., • Must have experience working in a medical office/environment., • Speaks fluent English. Special Requirements: • Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, including assisting co-workers., • Flexibility in working hours with willingness to work occasional overtime. Physical Demands: • Applies the principles of body mechanics in lifting or moving boxes or equipment (occasional)., • Must be able to independently lift 25 pounds. (occasional), • Physical ability to retrieve and file records in a (6-7 shelf) file cabinet (frequent)., • Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent)., • Ability to communicate in person and by phone (frequent) Work Environment: • Medical office requiring some contact with adult patients.