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Controls Engineer - $150k/yr - $5,000 Signing Bonus - Free Benefits - 4 Weeks PTO This Jobot Job is hosted by: Drew Fetter Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $120,000 - $150,000 per year A bit about us: We are seeking an experienced Controls Engineer to work on controls and automation projects within the facility. This position will install new systems and upgrade existing systems throughout the companies manufacturing facilities. Why join us? • Excellent compensation package, • Yearly profit sharing, • Yearly bonus, • Signing Bonus, • FREE benefits, • 4+ weeks of vacation, • Tuition reimbursement, • Great environment Job Details Responsibilities: 1. Develop, install, and commission control systems to optimize manufacturing processes and increase productivity., 2. Programming and integrating PLCs, HMIs, and SCADA systems for automated equipment., 3. Provide Controls and Automation Systems technical support to other company locations., 4. Design and selection of plant control system architecture (control panels, hardware, communication protocols, etc.)., 5. Providing technical expertise and guidance to junior engineers and other team members. Qualifications: 1. Bachelor’s degree in Electrical Engineering, Controls Engineering, or related field., 2. Proficient in PLC programming, HMI development, SCADA, and electrical controls., 3. Hands-on experience with Allen Bradley PLCs and HMI development (Wonderware/AVEVA/Archestra/Ignition/iFix), 4. Experience with .NET programming, SQL Databases, and Ethernet/IP Communication. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Staff Experts, LLC is a highly specialized full-service Staffing & Recruiting Firm. We specialize in staffing in the areas of Engineering, Construction Management, Manufacturing, Information Technology, Aerospace & Defense, Administrative-Accounting-Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics. Staff Experts, LLC is currently seeking to fill Infrastructure Technician positions. If you are interested, please email us your resume and call 602-666-6500 to schedule an interview appointment. Job Duties: • Set-up, deliver and install personal computers, telephones, networking, and peripheral equipment using established and defined procedures and processes., • Configure, install, troubleshoot, and monitor communications devices, including switches, hubs, wireless devices, MESH networking components, voice system, RF systems and other networking infrastructure (both copper and fiber optic), • Assist in the management of site's servers and process control infrastructure, including site virtual/physical servers and storage devices., • Assist in the execution of projects related to MIS and process infrastructure., • Actively participate in Safety and Environmental programs, ensure MIS policy compliance and site operational goals., • Four (4) years of experience in computer/electronic systems hardware/software troubleshooting, maintenance, and repair AND one (1) Technical Certification in a discipline relevant to the role that the applicant will be filling, OR, • Six (6) years of experience in computer/electronic systems hardware/software troubleshooting, maintenance, and repair, • High School diploma or GED (preferred), • Physical/Virtual server management training (preferred), • RF field experience (preferred), • A+ Certification (preferred), • Network + Certification (preferred), • Microsoft Server related certification (preferred), • Fiber Optic Certified Technician (preferred), • MESH network certification (preferred) Staff Experts, LLC is an Equal Opportunity Employer. Contact Information: Staff Experts, LLC (Phoenix Branch) 7776 S. Pointe Parkway West, Suite 148 Phoenix, AZ 85044 602-666-6500 Office 602-391-2369 Fax

Job Description Staff Experts, LLC is a highly specialized full-service Staffing & Recruiting Firm. We specialize in staffing in the areas of Engineering, Construction Management, Manufacturing, Information Technology, Aerospace & Defense, Administrative-Accounting-Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics. Staff Experts, LLC is currently seeking to fill Solar Installer/Construction Worker positions. If you are interested, please email us your resume and call 602-666-6500 to schedule an interview appointment. Position: • Assemble the solar array racking, properly seal all roof penetrations, and install all relative equipment, • Layout and assembly of solar modules/array and mounting hardware, • Mechanical/structural mounting of racking, modules and electrical equipment, • Assist with electrical wiring of energy products, • Prepare and clean up job site, • Dig trenches for underground conduit, • Operate power tools, • Follow all safety requirements and proper use of PPE at all times, • Additional duties may be required as needed, • Schedule is Monday-Friday 6:00AM – 2:30PM Staff Experts, LLC is an Equal Opportunity Employer. Contact Information: Staff Experts, LLC (Phoenix Branch) 7776 S. Pointe Parkway West, Suite 148 Phoenix, AZ 85044 602-666-6500 Office 602-391-2369 Fax

Job DescriptionWe're seeking an experienced Security Estimator with expertise in Access Control, CCTV, AV systems, and commercial security hardware. You'll collaborate with sales, project management, and installation teams to deliver accurate project estimates and proposals. Job Duties and Responsibilities: • Develop accurate estimates and proposals for the installation of access control systems, video surveillance (CCTV), Audio-visual (AV) systems, and other commercial security hardware., • Have knowledge of the disciplines, devices, and software listed below to provide expertise in estimating:, • Access Control Systems: Lenel, Software House, ICT, CDVI, Verkada, ISONAS, AMAG., • CCTV (Video Surveillance) Systems: Verkada, IC Realtime, Bosch, DWD, AXIS, Avigilon, Dahua, VMS's Milestone and Genatec., • Intrusion Detection Systems: DMP, DSC, 2GIG, ICT, Honeywell, Bosch., • Intercom Systems: Aiphone, Comelit, 2N.* Collaborate with project managers to assess the scope of work and technical requirements for commercial security systems., • Review blueprints, site plans, and specifications to prepare detailed estimates and cost breakdowns., • Maintain and update ESC pricing database and vendor relationships to ensure competitive bids., • Evaluate project risks, propose solutions, and identify cost-saving opportunities while maintaining high standards of quality., • Coordinate with clients and internal teams to review and finalize proposals., • Ensure compliance with commercial security regulations, industry standards, and codes., • Track and manage project budgets and provide periodic updates on costs and schedules. Qualifications and Skill Requirements: • Proven experience as a security estimator in the commercial security and structured cabling industry., • Expertise in Access Control Systems, CCTV, AV systems, and other commercial security hardware., • Strong Knowledge of intrusion detection, perimeter security, biometrics, fire and life safety systems, and video analytics., • Ability to read and interpret technical drawings, blueprints, and site plans., • Excellent communication, negotiation and client-facing skills., • Detail-oriented with strong analytical and problem-solving abilities., • Proficient in estimating software excel, blue beam, and Microsoft Office Suite., • Project management experience in plus. Preferred Qualifications:, • Certification in security systems, structured cabling, or AV technologies (E.g., BICSI, NICET, Crestron, Extron certifications)., • Familiarity with AutoCAD or similar design software., • Previous experience with integrating AV solution with security systems in commercial environments. What we offer to our Employees: • Competitive pay and comprehensive benefits package, including healthcare, paid time off, and retirement savings., • Incentive package to regard performance and dedication., • Opportunities for professional development and career advancement. Powered by JazzHR hnABuBvrLm

Job Description Position Summary: Performs basic and intricate electronic/electro-mechanical assembly functions on prototype and production type hardware according to company workmanship standards and military or client specifications. Assists in the development and wiring of engineering models and in the development of assembly methods and wire lists. Uses hand or power tools to trim, shim, cut, and make other adjustments to fit components together and align them properly. May assist in instructing and training lower-level assemblers. Reads and interprets wiring lists and assembly drawings to work orders using work instructions. May perform any rework from test failures in accordance with standard repair procedures and may set up and operate automated assembly equipment. At the most senior level may serve as a team leader providing training to new staff and evaluating the performance and finished work of assigned staff. Essential Duties and Responsibilities include, but are not limited to: * Determine Detail/Hardware locations per blueprints and mylars * Set-up and operate Drill Press, Pneumatic drills, “C” squeezes, Hand Squeezes, Rivet Pullers. * Set up countersinks per fastener requirements and shop router * Monitor and work with very tight tolerances * Drill holes in structure and subassemblies, and attaches brackets, hinges, or clips to secure installation or to fasten subassemblies per blueprint and customer specifications. * Install units, parts, equipment, and components in structural assembly, according to blueprints and specifications, using hand tools and power tools. * Bolt, screw, or rivet accessories to fasten, support, or hang components and subassemblies. * Locate and mark reference points and holes for installation of parts and components, using jigs, templates, and measuring instruments. * Inspects and tests installed units, parts, and equipment for fit, performance, and compliance with standards, using measuring instruments and test equipment. * Position and align subassemblies in jigs or fixtures, using measuring instruments, following blueprint lines and index points. * Complete all required training and any additional training required by supervisor. * Complete quality documentation * Perform preventative maintenance on assembly presses and tooling * Verify part and hardware count to shop router * Other duties as assigned Qualifications: * Experience and Education: * 1-2 years of relevant experience * High school degree or equivalent * Technical Skills: * Excellent attention to detail * Strong hand-eye coordination * Ability to read, understand and interpret engineering drawings and specifications (e.g., blueprint reading, specification, change, design). * Working knowledge of aircraft manufacturing, instructions and blueprints * Working knowledge of customer specifications and requirements * Ability to use calipers, micrometers, etc. * Mastery of basic math (addition, subtraction, multiplication, division, and fractions) * Strong teamwork and communication skills to get along with co-workers and be a team player * Understand and obey safety requirements * Commitment to keep work area clean and free of debris * Physical Requirements: * Must be able to lift and/or move up to 50lbs * Specific vision abilities include close and distance vision, depth perception and ability to adjust focus * Ability to use hands to finger, handle, or feel, as well as reach with hands and arms for extended periods of time * Capable of standing for long periods Supervisory Responsibilities: None. Travel Required: N/A Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitude, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety to themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship. Affirmative Action/Employment Opportunity (EEO) Statement: ALIGN PRECISION is an equal opportunity employer and values diversity at our company. We are committed to creating a workplace where all qualified individuals are welcome and can thrive, regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, disability status, or any other characteristics protected by law.

Job Description Position Summary: Able to support and maintain production needs for low- to medium-volume recoil kits for firearms, as well as magazines and other less-lethal accessories. The production designs are complex electronic and mechanical assemblies that incorporate state of the art, electronically controlled firearm components to allow advanced simulator training in a safe environment with realistic weapon recoil and accuracy. Essential Functions: · Must be able to demonstrate some electrical Circuit board assembly and repair skills. This would include surface mount soldering experience and through hole component soldering skills per IPC-A-610. Candidate will be required to demonstrate basic solder skills using quality soldering techniques. · Must have a limited understanding of electronics and be able to use basic test/troubleshooting tools such as volt/ohm meters and basic digital scopes. · Good Dexterity and hand/eye coordination is required. This position will be involved with daily production assembly of electrical and mechanical assemblies that frequently requires handling/installation of complex small electrical components (down to 0201 chip resistors) and hardware down to 0-80 screws. · Must be able to work using a microscope for extended periods · Proficiency with mechanical hand tools (wrenches, screw drives, pliers, etc.) and basic machine tools (drills, Dremel tools, grinding wheels, drill press, band saw, etc.) is required. · Basic electrical assembly aptitude for focused quality assembly /test/troubleshoot/repair of small electrical and mechanical systems/parts in a repeating production environment is required. · Experience in a high reliability manufacturing environment is required. · Must possess the ability to accurately read and interpret assembly drawings. · Able to read a complex multilevel bill of material and pull parts required for production builds. · Basic principles of stock management and part procurement are a plus. · Must be able to follow work instructions and perform repeating tasks in a low to medium volume manufacturing environment. · Must have a desire to learn. · Perform daily and weekly shop cleanup and organization. · Comply with department ISO 9001 processes and company quality policy. · Manage and log time worked daily by project code · Provide miscellaneous support to other departments, as needed. · Performs other duties as assigned. · Have some programming skills using Atmel or similar software. · Meets all the level 3 MAT requirements at a minimum. · Must be comfortable working with firearms and follow safety protocols. Competencies: 1. Integrity, 2. Problem Solving, 3. Personal Effectiveness/Credibility, 4. Troubleshooting ability Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. Frequently the employee will be required to stand; walk; sit and use hands or fingers, handle or feel; and reach with hands and arms. Ability to occasionally lift up to 25 to 30lbs. Working with basic hand and machine tools as well as small parts which require visual acuity and hand/eye coordination. Requires ability to work on items repetitively. Education and Experience: · High school or technical school graduate · 5 years previous experience in electrical assembly · Small part assembly experience a plus · IPC-A-610 certification a plus Additional Requirements: · Full time position consisting of 40+ hours per week; normal hours of operation are Monday through Friday, 7:30am to 4:30pm. This position may require long hours and weekend work due to production, rework or customer deadlines. · Pre-employment drug test and background test VirTra is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. Company DescriptionVirTra’s mission is ensuring those who serve return home safely each day by delivering intense, effective, realistic training. Our attention to detail prepares front line heroes to confidently handle the unexpected.VirTra’s mission is ensuring those who serve return home safely each day by delivering intense, effective, realistic training. Our attention to detail prepares front line heroes to confidently handle the unexpected.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Information Systems Field Support Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Through collaboration with vendors, procurement staff and operational leadership, assess functional needs of the business in relation to hardware and software standards. Maintain and communicate established IS standards to staff. Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment., • Assist staff with the installation, relocation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Provide 24-hour on-call service to all required departments and hospitals as scheduled., • Act as liaison between IT and Branch Sites/Offices for various IS and Operational projects and evolutions, including management of internal resources and vendor contacts, scheduling, and technical evaluation as needed to ensure timely and accurate completion of projects as business needs dictate., • Monitor and complete all support and project related tasks and activities. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution and marking the records as complete., • Interacts with Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues., • Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs., • Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identifies and works with IS Admins support staff to rectify any noted deficiencies., • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations, • Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask, • Demonstrated strong operational and analytical abilities, with superior communication, and interpersonal skills. Ability to communicate effectively with all employees., • In-depth knowledge of PC, printer, file servers, print servers and network operations., • Knowledge of network cabling switches/hubs, routers, firewalls, and network diagnostic tools, network operating systems and TCP/IP protocol is essential., • Strong knowledge of Microsoft Windows operating systems, personal computer software set up and installation, and PC connectivity., • Working knowledge of Microsoft Office Products and other PC based software applications., • High level of proficiency and demonstrated effectiveness in problem determination and resolution., • Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and willingness to work off-hours as the need arises., • Microsoft Certified Systems Engineer (MSCE) preferred., • CompTIA A+ Certification preferred, • Comprehensive Medical, Dental and Vision coverages., • Health Savings Accounts with employer funding., • Wellness dollars, • 401(k) Employer Match, • Free services at any of our imaging centers for you and your immediate family. #corpwest

Job DescriptionDescriptionThis role will require applicants to be on site 3 days a week which could increase to 5 days a week onsite. Onsite Desktop Support Technician provides support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system. Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis. Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities. The technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue. Key Responsibilities • Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations – 50%, • Provide first/second level contact and problem resolution for customer issues, • Provide timely communication on issue status and resolution, • Maintain ticket updates for all reported incidents., • Update and maintain Help Desk Documentation and knowledgebase articles – 20%, • Review and update Help Desk documentation as assigned, • Review and create KB articles, • Other functions as directed by management – 30% or as pre-determined by client’s needs., • Travel to remote sites with 45 minutes of the home office will be required one day a week., • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed, • Acknowledge and work on incoming Help Desk web tickets by the set SLA. Resolve or escalate as needed., • Work on tickets escalated by the level 1 engineers, • Create ticket and return calls to customer by the set SLA., • Quickly and effectively communicate with customers within our SLA Work with vendor to resolve issues when required, • Configure/image desktops or laptops, • Continually update and improve our documentation of a customer environment., • Continuously improve upon technical skills sets within assigned areas of expertise, • Continuously improve upon soft skill sets required to deliver outstanding customer service, • Perform “Walk-In” activities for any employees that need technical assistance while onsite, • Work on client assigned projects related, • Continually maintain and improve customer environment documentation, • Research and contribute technical information to the knowledgebase Skills, Knowledge and Expertise • 3-5 years of Help Desk support experience, • 2-5 years of Microsoft Entra ID or Azure AD Experience., • 1-3 years of prior Customer Service experience, • Experience with providing technical assistance over the phone and customer facing interactions., • Able to multi-task by working on multiple open tickets simultaneously., • Experienced in working in a fast-paced environment with multiple priorities and projects., • Able to investigate, analyze and troubleshoot customer issues., • Comfortable making decisions on issue resolution without supervision., • Demonstrates excellent verbal and written skills., • Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement., • Windows/MacOS imaging and configurationProficient in at least three of the following, • Windows Operating system 10/11, • MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project), • Email support – Exchange/O365 Administration, • Azure/EntraID Active Directory Administration, • Autopilot/Intune experience is a nice to have, but not a requirementBasic network support, • Understanding of domain/corporate IT environment PC/Laptop setup, • Basic knowledge of network technologies (LAN, WAN, wireless), • VPN clients (Cisco, SonicWall, Fortinet, etc.)Computer hardware support, • Troubleshoot issues with laptops, desktops, and thin clients, • Setup/install local, wireless, and network printers

Job DescriptionDescription: About GLS: General Logistics Systems (GLS) Company is an established provider of time-critical package and freight shipping solutions that has been operating in more than 40 countries across Europe for over 30 years, generating annual revenue totaling well above $4 billion. We've taken our unique but proven business model stateside, where we intend to shake up the market with a truly combined express parcel, premier less-than-truckload (LTL), dedicated and freight brokerage offering that's faster and more flexible than our competitors'. We passionately believe that our success depends on our customers' success, which informs the 'why' and 'how' of everything we do. At this pivotal stage in our growth journey, we are looking for like-minded individuals to help us build a new kind of logistics company...one that makes customers' lives easier and plays an active role in their achievements. Does this sound like you? If so, please apply to join GLS-US and keep an eye out for future openings as we expand! Position Summary: The primary function of the IT Support Technician position is to field incoming IT support requests from both internal and external customers, as well as provide technical expertise and input on a variety of internal and cross-functional projects. Duties for this position include but are not limited to the support of online development, setup and integration of synchronous technologies, and advising various departments on general technology related items. This position will also serve as a general technical support specialist during high call volume periods by taking incoming requests from various stakeholders. The work is performed under minimal supervision by the Technical Support Supervisor. Duties of this individual are performed remotely, with occasional on-site travel as customer support requirements demand. Essential Duties and Responsibilities include, but are not limited to the following: • Provide tier 1 Help Desk support to both internal employees as well as external commercial customers., • Advise and help in implementation of various technologies to further the overall capabilities of the business., • Design and support methods and procedures to encourage adoption of various IT related tools and services., • Develop and create documentation and support materials for both internal IT staff and business stakeholders., • Provide remote troubleshooting and resolution on hardware, application, or operating system issues., • Work closely with other IT teams and external departments in collaborating on IT projects., • Train other staff and stakeholders on technical issues as needed., • Light design and programming work related to file transfers or automated scripting., • Analyze systems, identify problems, and develop and implement effective solutions., • Develop and recommend cost effective technical improvements across the business., • Other duties outlined by the IT Support Manager and Technical Support Supervisors. Requirements: Minimum Qualifications: • 2 years work experience in the IT field., • Demonstrated success in working in a technical team environment, providing IT service and support solutions., • Strong communication and collaboration skills., • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines., • Ability to multi-tasks and handle interruptions, then return to and complete tasks in a timely manner., • Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks., • Ability to easily adapt to and learn new technologies., • Maintain important records efficiently and accurately., • Maintain confidentiality of information processed or prepared., • Perform duties and responsibilities independently., • Ability to coordinate, research, and analyze special projects/reports., • Establish and maintain effective working relationships with other employees, supervisory personnel, State and local elected officials, and the public., • Perform time management and scheduling functions, meet deadlines, and set project priorities, including following up on such functions or projects., • Ability to perform duties with awareness of all requirements and policies., • 3+ years experience in a client-facing IT service or support related field., • Industry and/or vendor-specific certifications., • A background in project participation at a contributor or analyst level, • Expertise in configuring and installing business-critical tools and applications., • Web based applications and data access mechanisms., • Basic understanding of networking protocols and design (IP, TCP, DNS, UDP, SFTFP etc.), • In-depth understanding of PC operating systems and software, and web-based applications, • ITSM/support request handling and management, • Windows Registry, • Firewalls and Network filtering, • Common Plugins and Browsers, • Ability to compose, read, interpret and edit complex documents and correspondence and relay information to stakeholders., • Communicate positively, professionally, and effectively to all stakeholders, both verbally and in writing., • Follow detailed written and verbal instructions., • Ability to apply common sense understanding to execute instructions furnished in written, oral, or diagram form., • Ability to problem-solve (ex. involving concrete variables in standardized situations, etc.), • Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Commitment: General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.

Job DescriptionThe Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident Resolution & Escalation • Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices., • Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps)., • Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users.· On-Site Presence, • Maintain a dedicated full-time presence at headquarters in Alexandria., • Ensure minimum on-site coverage of one FTE three (3) days per week at both Austin, TX and Tempe, AZ regional offices., • Deliver VIP/“white glove” support for executives and senior leadership, including on-site event or travel support when needed.· Hardware/Software Support, • Install, configure, and maintain laptops, desktops, mobile devices, and related hardware., • Provide support for software rollouts, updates, and patching in collaboration with engineering teams., • Ensure compliance with agency security policies and configuration standards.· Knowledge Management & Documentation, • Update and maintain troubleshooting knowledge articles in ServiceNow., • Document recurring issues and contribute to problem management activities., • Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates.· Service Level & Customer Support, • Meet SLA targets for response and resolution, ensuring excellent customer satisfaction., • Support continuity of coverage during leave, surge events, or special projects., • Associate’s degree or higher in IT-related field preferred., • 3–5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role.· Technical Skills:, • Strong troubleshooting skills with Windows 10/11, Microsoft 365, VPN, Active Directory, and mobile device management., • Familiarity with ServiceNow (or similar ITSM ticketing platforms)., • Knowledge of imaging, patching, and endpoint security tools.· Certifications (Preferred):, • CompTIA A+, Network+, or Security+., • ITIL v3/v4 Foundations., • HDI Desktop Support Technician (preferred).· Soft Skills:, • Strong communication and customer service orientation., • Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams., • Professional demeanor when supporting executives and VIPs.Other Requirements, • Must pass background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance jldRYoepM6

Job DescriptionDescription: Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity Virtual Service Operations is searching for a Deskside Support Technician to join our team and help us support one of our great clients, including on-site support in Tempe, AZ. As the IT Support Technician, you will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers. You will also provide technical assistance to end-users, helping them navigate common issues and ensuring their technology needs are met. This role will focus on being on-site twice a week to help support users, and the occasional support of remote users. A successful IT Support Technician provides excellent technical support with a cheerful and professional attitude. In this role you will be a part of our growing relationship with one of our newest clients and have responsibilities in Desktop Support such as: • Hardware & Software Support: Install, troubleshoot, and maintain laptops, monitors, printers, and other IT equipment, • IMAC Services: Handle PC installations, moves, adds, and changes with precision, • System Management: Perform image loads, asset recovery, and equipment tagging, • User Support: Provide friendly, professional assistance through our Client Center (Tech Bar), • Documentation: Maintain accurate IT service management records and ticketing updates, • Relationship Building: Contribute to our expanding partnership with a key client Qualifications • Previous desktop support experience preferred, • Knowledge of PC imaging processes, • Experience with change management and incident management protocols, • CompTIA A+ certification, • Inventory control expertise, • RingCentral CX/EX experienceRequirements:, • Must be within driving distance of Tempe, Arizona, and willing to work onsite, • Must be willing to join our team on a temporary basis, • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status, • Must be able to lift up to 40 lbs, • Must be able to stand or walk for extended periods of time, • Must be able to walk up and down stairs or ramps, • You are an excellent communicator in writing and speaking., • You have the ability to work independently but also value teamwork., • Your problem-solving skills are excellent., • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at

Job Description As an industry leader providing time and labor management solutions for over 25 years, Synel Americas () offers a small company culture within an international company. We work hard but enjoy a relaxed atmosphere and many employees have been with our organization for years. Our office is conveniently located in North Scottsdale. We are seeking a self-motivated, detail-oriented, and goal-driven individual to join our production/computer hardware department. We currently have both part-time and full-time positions available: * Part-Time: 4–5 hours/day, mornings, Monday through Friday * Full-Time: 8:00 AM – 4:00 PM, Monday through Friday Synel Americas offers competitive salaries and benefits, along with a supportive, small-company culture backed by an international organization. Primary Responsibilities Include: • Inspection and testing of hardware devices related attachments, • Filling orders, • Repair of hardware devices, • Shipping and receiving (boxes up to 50 POUNDS), • Inventory counts, • Cleaning of work area, • Inspection and performing QC on hardware devices, • Putting each new device through a multi-point check process (bench testing), • Shipping out product orders to customers, • Diagnosis and repair of hardware devices, • Receiving new hardware devices, • Cleaning maintaining work area Desired Skill Set: • Previous bench testing experience or exposure to bench testing, • Previous computer or electronic hardware repair/troubleshooting experience, • Someone with mechanical aptitude, • Someone who follows process protocols, • Someone ok with repetitive tasks, • Someone who is punctual, • Someone who is patient, • Someone who is detail oriented, • Someone with a technical aptitude, • Basic knowledge of how to use computers and average typing speed, • Ability to lift boxes up to 50 POUNDS Salary: $16 - $20/hour depending on experience Company DescriptionSynel is a world leader in the development and production of data collection systems and solutions for workforce management of time & attendance, including access control and job costing. SynelAmerica's portfolio of products provides complete hardware and software solutions, including advanced biometric data capture devices with fingerprint scanning technology, facial recognition and more. Solutions are available for complex, multi-location enterprises and single-building facilities of all sizes. SynelAmerica's solutions provide on-line and real-time data collection for immediate access to information throughout an organization. Harness the ability to improve efficiency and effectiveness, reduce costs, and provide an innovative user experience while maintaining compliance.Synel is a world leader in the development and production of data collection systems and solutions for workforce management of time & attendance, including access control and job costing. SynelAmerica's portfolio of products provides complete hardware and software solutions, including advanced biometric data capture devices with fingerprint scanning technology, facial recognition and more. Solutions are available for complex, multi-location enterprises and single-building facilities of all sizes.\r\n\r\nSynelAmerica's solutions provide on-line and real-time data collection for immediate access to information throughout an organization. Harness the ability to improve efficiency and effectiveness, reduce costs, and provide an innovative user experience while maintaining compliance.

Job Description Years of Experience: 2 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Responsibilities: • Advanced troubleshooting, • Performing installations and upgrades Required Skills: • Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • Public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job Description Years of Experience: 2 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Responsibilities: • Serves as advanced technical support for an organization's software applications and collaboration platforms Required Skills: • Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • Public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job DescriptionSalary: $17.50/hr Why We Exist: At ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow. What We Actually Do: ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide. ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools. Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry. Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers across the globe. Our Vision: To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community. How We Behave: We are:Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing Excellence But what does this really mean? In short, no task is "beneath" you. It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; Even our CEO can be found cleaning/stocking bathrooms! Being a part of the ER2 Family means you... • Respect your peers and place of work, • Strive to always set the next person up for success, • Seek out feedback in hopes to become better BEFORE YOU APPLY: Please be sure to check out our careers page at explains our full hiring process so that you know what to expect! AFTER YOU APPLY: Please be sure to your email contact list so you don't miss any communication from us! (or else it could sit in your spam!). THE PERKS: • Competitive wages, • Welcoming, caring, and dedicated team members, • Fun culture with family-like vibes, • 401(k) with company match, • Paid Time Off, • Company Branded Attire Allowance, • Professional & Personal Growth and Development Opportunities, • Real Life Skills Training, • Healthcare coverage for full-time employees-a comprehensive benefits package that includes medical, dental, vision and life insurance WHO ARE YOU? • Are you someone who enjoys repetitive tasks?, • Do you pay great attention to detail?, • Do you KNOW Laptops & Desktops inside and out?, • Do you enjoy a fast-paced day and working towards a team production goal?, • Do you like being on your feet and getting hands on with electronics? If yes, then this position could be the right fit for you! Please read on... THE OPPORTUNITY: We are looking for someone who loves computers and electronics, and who wants to be a part of a fun, hard working team! Our computer production technicians are responsible for identifying, evaluating, troubleshooting, and testing desktops & laptops for resale. Schedule: Monday - Friday, 8am - 5pm with a 1 hour lunch break. Reports to: This position reports to an Operations Team Lead Compensation: $17.50/Hourly Check out this video: (copy & paste the link into your browser) THE DAY TO DAY: • Identify and assess value of computers that can be refurbished and resold., • Run software tests, assess physical condition and hardware functionality, and analyze results to evaluate performance and determine need for adjustment., • Repair or replace defective or improperly functioning hardware/components using hand tools., • Maintain inventory for department., • Identify individual parts and components and their functions., • Effectively utilize internet resources to find procedures to troubleshoot equipment., • Effectively document and communicate troubleshooting steps developed internally., • Properly recycle products, materials, or equipment deemed non-repairable and/or non-resalable or products without significant value., • Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations., • Cross-department communication., • 1-2 yrs computer repair experience preferred., • Have the ability to problem solve., • Be able to work with little to no supervision., • Be dependable., • Have an attention to detail., • Have a desire to work in an ever-changing environment., • The ability to stand in one place for extended periods of time without fatiguing., • The ability to exert maximum muscle force to lift, push, pull, or carry heavy objects 50+ lbs., • Ability to work in a climate-controlled warehouse environment with some temperature fluctuations, moderate noise, and a fast-paced, busy atmosphere. OTHER REQUIREMENTS: • Legally authorized to work in the United States., • The ability to speak/read English fluently., • Must pass background screening. "Pass" meaning no theft related or cybercrime felony within the past 7 years., • The ability to pass a drug test. ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment is decided on the basis of qualifications, merit, and business need. If you need assistance or an accommodation due to a disability, you may contact us at . Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Privacy Disclaimer: As part of your job application, we collect and process certain personal information about you. This information may include your contact details, work history, education, references, and other information relevant to assessing your qualifications. We collect this information solely for recruitment, hiring, and employment-related purposes. We do not sell your personal information.

Job Description Starting pay rate: $23- $24 per hour This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT. Roles and Responsibilities: Ø Support the NCR Aloha POS systems Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits Ø Repair and upgrade computers and laptops as needed. Build and deploy new systems when required Ø Install software applications to IT department specifications Ø On-call rotation: providing remote and onsite support after normal business hours as needed. This is a seven-day responsibility – most of which is on the weekend. Ø Pull and terminate network cable runs and camera cable runs as needed Ø Install network cabinets and network related equipment Ø Support our digital surveillance environment (cameras, DVRs, etc.) Ø Assist the Director of IT with various projects Core Experience: Ø Windows 11/10, reinstall OS on laptops/desktops via Microsoft’s installation process or an imaging process Ø PC hardware repair experience Ø MS Office Suite Products Ø Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean. Ø Desktop/server remote control software experience Ø CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting Ø Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages Ø General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing) Ø Help Desk Ticketing System Preferred Experience: Ø A+ certification Ø Point of Sale device/system experience Ø Headset/Speed of Service equipment Non-Technical Skills: Ø Self-motivated Ø Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips Ø Team player, personable, energetic, approachable Ø Ongoing willingness to learn and assist with documentation Ø Ability to drive a car, their own car, and has a good driving record Ø Outstanding and professional customer service skills; be very comfortable conversing with customers. Ø General knowledge of tools/power tools, ladders Ø Ability to lift 50 lbs. Ø Comfortable accessing building roofs

Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1! The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. Requirements • Provides support via phone, e-mail and chat to employees of corporate clients., • Assists users in troubleshooting Outlook., • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)., • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)., • Provides support for mobile devices including configuration and email sync., • Handles 50-60 issues per day efficiently and appropriately., • Maintains regular and punctual attendance., • Utilizes Active Directory database to reset network passwords., • Assists users in adding and changing network printers., • Provides technical support for VPN connectivity issues., • Controls user’s computers utilizing remote access tools., • Troubleshoots remote access connectivity problems., • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values., • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors., • 1-3 years’ experience in call center or service desk environment., • Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11, • Office 365 Support, • User creations/terminations (tasks/requests), • End-user self-service tools, • Cloud support – multiple device data syncing, • AutoTask or other ticketing systems, • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc., • Internet Service Provider (ISP), Cable Modem, and Internet Support., • Effective troubleshooting and documentation skills, • Experience navigating a knowledgebase., • Proficient use of Microsoft Office applications, • IT troubleshooting, • Strong organization, time management, and prioritizing skills, • Completed High School Diploma/GED Other Skills and Abilities • Strong technical and client interaction skills., • Self-starter with excellent organizational, administrative and interpersonal skills., • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision., • Excellent oral, written, technical, and business communication skills., • Ability to multi-task and work in fast paced environment. Physical Demands • Sit at a computer for 8 hours per day, • Keyboarding for 8 hours per day, • Near Vision (working with small objects or reading small print), • Speaking (communicating information to clients / coworkers), • Hearing Requirements (In person speech, telephone, other sounds) Job Location Onsite position at the headquarters office location in Tempe, AZ. Monday-Friday, 8:00am-5:30pm AZ. Benefits • Insurance: Health Insurance, Vision, Dental, and Life Insurance, • Leave and Holidays: Paid Vacation, Paid Holidays, • Retirement: 401K Plan with company match (eligible after 1 year of employment), • In-house fitness center

Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician II to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1! The Service Desk Technician II is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. Requirements • Provides support via phone, e-mail and chat to employees of corporate clients., • Assists users in troubleshooting Outlook., • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)., • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)., • Provides support for mobile devices including configuration and email sync., • Handles 50-60 issues per day efficiently and appropriately., • Maintains regular and punctual attendance., • Utilizes Active Directory database to reset network passwords., • Assists users in adding and changing network printers., • Provides technical support for VPN connectivity issues., • Controls user’s computers utilizing remote access tools., • Troubleshoots remote access connectivity problems., • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values., • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors., • Supports and conducts self in a manner consistent with client service expectations. Qualifications • 3-5 years’ experience in call center or service desk environment., • Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11, • Office 365 Support, • User creations/terminations (tasks/requests), • End-user self-service tools, • Cloud support – multiple device data syncing, • ConnectWise or other ticketing systems, • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc., • Internet Service Provider (ISP), Cable Modem, and Internet Support., • Effective troubleshooting and documentation skills, • Experience navigating a knowledge base., • Proficient use of Microsoft Office applications, • IT troubleshooting, • Strong organization, time management, and prioritizing skills, • Completed High School Diploma/GED, • Associate Degree in Technical Field Other Skills and Abilities • Strong technical and client interaction skills., • Self-starter with excellent organizational, administrative, and interpersonal skills., • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision., • Excellent oral, written, technical, and business communication skills., • Ability to multi-task and work in fast paced environment. Job Location/Shift • Onsite in Tempe, AZ, • Monday - Friday, 6:00am-2:30pm AZ Physical Demands • Sit at a computer for 8 hours per day, • Keyboarding for 8 hours per day, • Near Vision (working with small objects or reading small print), • Speaking (communicating information to clients/coworkers), • Insurance: Health Insurance, Vision, Dental, and Life Insurance, • Leave and Holidays: Paid Vacation, Paid Holidays, • Retirement: 401K Plan with company match (eligible after 1 year of employment), • In-house fitness center