Intake & Scheduling Specialist Home Care
8 days ago
Colorado Springs
Job Description Human Touch Home Care is looking for a qualified Intake & Scheduling Specialist to join our team at our Colorado area Office. Must Have Home Healthcare Experience Responsibilities • Answer client inquires, take referrals, and help schedule home care services., • Assist in managing medical records., • Facilitate the communication functions of the business office., • Provide clerical support, and excellent customer service., • Adhere to all policies and procedures of the company., • Enter new patients in scheduling system and updates to patient information as they occur., • Communicate with clinicians regarding admissions, hospitalizations, discharges expiration and occurrences., • Assists in managing clients including staffing, scheduling, operations and administration., • Performs other duties as assigned to meet the goals and objectives of our home care operations., • Track and maintain records for Authorization department, • Sort and process incoming reports before putting data into processing software, • Verify accuracy of data before transcribing, • Scan documents and saved in database to keep records of essential organizational information, • Respond to employee questions and requests for information in a timely and knowledgeable fashion, • Proved successful working within tight deadlines and fast-paced atmosphere, • Carried out day-to-day duties accurately and efficiently, • Obtain and log accurate patient insurance and demographic information, • Triage unscheduled and emergency with authorization department, • Prepare emails to distribute denial letters to medical personnel notating to perform END, POC/Perform DFA, • Enter scheduled appointments for clinicians to provide ongoing homecare healthcare services, • Manage payroll data entry and processing for approximately 23 clinicians as well as comply with predetermined company guidelines., • Maintain accuracy, completeness and security for medical records and health information., • Prepare a variety of different written communications, reports and documents., • Communicate effectively with staff and clients demonstrating respect, friendliness and willingness to help wherever needed, • Other duties as assigned, • Identify and verify insurance coverage of home health care services, • Obtains and documents prior authorization for home care services from insurance providers, • Maintains liaison with hospital and insurance personnel, providing information and education on organization services, coverage issues and related areas, • Collect and maintain statistical data on all referral and submits them regularly as required, • Attends meetings and participates on committees as required., • High School degree/GED required. AA or BA/BS in related field is desirable., • Must have a minimum of minimum of 2 years of experience, preferably with at least 1 in home health or home care nursing., • Must have Authorization, intake, medical records, and excellent computer skills, with Knowledge of Microsoft Windows OS, MS Office, Word, Excel and knowledge of medical terminology., • Must have a strong understanding of HMO, Medicaid, and Medicare Payors., • Must have the ability to Multi-task in fast-paced environment., • Must have excellent interpersonal and organizational skills. Pay: $19.00 - $21.00 per hour Benefits: • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Sick time, • 8 hour shift, • Monday to Friday, • Intake and Scheduling Specialist: 1 year (Preferred), • Home Health Care: 1 year (Preferred) Job Posted by ApplicantPro