Customer Relations Representative - State Farm Agent Team Member
10 days ago
Chicago
Job Description Are you a dedicated customer service professional with a passion for providing exceptional service? State Farm is thrilled to present an outstanding career opportunity as a Customer Service Representative (CSR) on Eric Bielinski's team. We believe that Eric Bielinski's team is the perfect fit for individuals who are committed to going above and beyond to meet our customers' needs. Job Description: As a CSR at State Farm, you will play a vital role in providing exceptional service to our customers. Working alongside Eric Bielinski, your responsibilities will include: • Customer Support: Providing excellent customer service by promptly responding to inquiries, addressing questions, and offering expert guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be essential in providing personalized service., • Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently., • Problem-Solving: Analyzing complex customer situations and finding effective solutions to meet their unique requirements. Your strong problem-solving skills, combined with a customer-centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions., • Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues., • Strong customer service orientation and a genuine desire to assist and support customers., • Ability to multitask, prioritize tasks, and thrive in a fast-paced environment., • Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation., • Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools. Joining Eric Bielinski's team at State Farm means becoming part of a supportive and inclusive work environment. We foster a culture that values collaboration, integrity, and continuous growth, offering comprehensive training and development opportunities to help our employees reach their full potential. About Eric Bielinski • Second Generation State Farm Agent, • University of St. Thomas (MN), B.A. in Economics, • Collegiate Student-Athlete, • Loyola Academy Graduate, • President's Leadership Council (Loyola Academy), • Member of Norwood Park Chamber of Commerce, • High School Football Coach, • Free Auto, Home & Life quotes in the Chicagoland area!, • Free Notary Public Service, • We speak Polish!, • Available 7 days a week for scheduled appointments, • Growth potential/Opportunity for advancement within my office, • Paid time off (vacation and personal/sick days)