Field Service Technician - Laser Machinery
hace 1 mes
Chicago
Job DescriptionWe are seeking a skilled technician to provide mechanical/electronic production support and operator training for our Laser products. Responsibilities include managing projects from post-sale to installation to ongoing customer service support. We are looking for a technician to provide exceptional customer support at customer’s sites in North America. Primary Duties • Support customers in North America as part of the customer support team, • Install and demonstrate various laser cutting and marking systems machines., • Train customer personnel in operation of equipment., • Troubleshoot software, electronic and mechanical equipment issues., • Assist in creation and maintenance of machine operation procedures, work instructions, detailed drawings, and visual aids., • Collaborate with other company and vendor personnel to assure customer specifications and goals are met., • Adhere to company procedures/quality standards and ensure compliance to customer specifications., • May be assigned other duties to assure the effective operations of the department or organization.Qualifications, • High School or Technical School education focusing on Electronic, Electrical or Manufacturing., • 3+ years of mechanical & electric/electronic troubleshooting & service experience., • Experience with lasers, robotics, automation, or mechatronic systems considered advantageous., • Able to read mechanical, pneumatic and electric drawings., • Trouble shooting experience via PLC is required., • Demonstrated ability to work independently and have good communication skills, both verbal and written., • Ability to read and interpret production work instructions, routers, and specifications., • Ability to effectively present information and respond to questions from operators, engineers, and supervisors.