General Manager
hace 5 días
Charlotte
Company Description VETS Junk Removal & Dumpsters (Veterans Easy Trash Service) simplifies bulk trash and recycling removal with efficiency and reliability. With expertise rooted in over a decade of experience, including leadership in the Army and operations management, the company prioritizes simplicity in its services. Dedicated to streamlining waste management processes, VETS Junk Removal & Dumpsters ensures a hassle-free experience for customers. Guided by a commitment to excellence, the company continues to uphold impeccable standards to deliver exceptional results. Position Overview The General Manager (GM) is responsible for the overall performance, profitability, and growth of the junk removal operation. This role owns the day-to-day operations, team leadership, sales execution, customer experience, and financial results. The ideal candidate is a highly assertive, hands-on operator who thrives in fast-paced environments, can confidently manage both people and work situations daily, and treats the business like their own. This leader must be capable of multitasking across operations, sales, staffing, and customer issues while maintaining strong attention to detail and strict alignment with corporate standards. This role requires someone who can make decisions quickly, hold teams accountable, adapt to daily changes, and execute with precision. Key Responsibilities Operations & Execution • Own daily operations including routing, scheduling, fleet management, disposal, and job execution, • Assertively manage crews and office staff to ensure accountability, urgency, and performance, • Ensure jobs are completed on time, on budget, and to company standards, • Multitask across multiple moving parts throughout the day while maintaining operational control, • Optimize routes, truck utilization, labor efficiency, and dump costs, • Implement, enforce, and follow all corporate SOPs across field and office operations, • Maintain strict attention to detail in job notes, scheduling accuracy, pricing accuracy, and execution, • Maintain safety, compliance, and equipment readiness, • Oversee maintenance of all equipment and vehicles, • Maintain an organized, clean, and professional office, warehouse, and work environment, • Remain flexible and solution-oriented when facing daily changes such as call-offs, weather issues, customer changes, and unexpected job complications Financial Performance • Full P&L responsibility for the branch/market, • Drive revenue growth while controlling labor, fuel, disposal, and overhead costs, • Monitor KPIs including revenue per truck, close rate, average ticket, labor %, and profit margin, • Ensure accuracy and thoroughness in reporting and forecasting, • Create and manage weekly and monthly forecasts and budgets, • Identify and execute opportunities to increase profitability, • Maintain disciplined financial decision-making aligned with corporate direction Sales & Growth • Oversee inbound and outbound sales efforts with assertiveness and urgency, • Improve close rates through pricing strategy, sales training, and call handling execution, • Ensure proper follow-up, documentation, and CRM management with strong attention to detail, • Build relationships with commercial clients, property managers, realtors, contractors, and municipalities, • Work directly with corporate marketing on sales initiatives and marketing programs, • Adapt quickly to market shifts and implement changes as directed Team Leadership & Culture • Recruit, hire, train, and retain top-performing drivers, crew leads, and office staff, • Set clear expectations and hold team members accountable daily, • Be assertive and confident in managing performance issues and difficult conversations, • Conduct and oversee performance reviews, coaching, and corrective action when necessary, • Create a culture of ownership, urgency, professionalism, and discipline, • Lead by example through work ethic, pace, and standards, • Follow corporate leadership directives and ensure the team executes accordingly, • Remain calm, decisive, and flexible under pressure Customer Experience • Ensure a 5-star customer experience from first call to final haul-away, • Handle escalated customer issues confidently and professionally, • Maintain detailed documentation of customer interactions and job notes, • Continuously improve service quality and consistency Qualifications • 3–7+ years of leadership experience in junk removal, moving, logistics, home services, construction, or field operations, • Proven track record of managing teams and driving profit, • Strong ability to multitask in high-volume, fast-paced environments, • Assertive leadership style with strong people-management skills, • High attention to detail in operations, reporting, and execution, • Ability to adapt quickly to changing daily circumstances, • Strong understanding of operations, scheduling, and labor management, • Financial acumen with experience managing budgets and KPIs, • Ability to follow corporate systems, standards, and directives consistently, • Excellent leadership, communication, and decision-making skills, • Comfortable working in the field when needed, • Valid driver’s license, • Tech-savvy with CRM, dispatching, and reporting tools Ideal Candidate Traits • Results-driven and highly accountable, • Assertive and confident in handling people and operational situations, • Thrives in fast-paced environments, • Strong multitasker with excellent organizational skills, • Process-oriented yet flexible and adaptable, • Detail-focused and disciplined, • High integrity and strong work ethic, • Entrepreneurial mindset within a corporate framework, • Leads by example and sets the pace for the entire operation