Marriott jobs in Columbus, OhioCreate job alerts

Job DescriptionWe are seeking a highly motivated and passionate hospitality sales professional to join our team as an Area Sales Manager at our IHM Hotel(s) located in Grove City, Ohio. This position will sell multiple hotel brands including: Hilton, IHG, Marriott, Choice, Wyndham. Prior sales experience in one or all of these brands is a major plus. The Area Sales Manager is responsible for developing and maintaining relationships with potential and existing clients, ensuring hotel revenues meet or exceed budget goals. This individual will work closely with the General Manager, Front Desk, and Revenue Manager to drive business growth, secure new accounts, and deliver exceptional customer service. The ideal candidate will demonstrate strong listening and communication skills, initiative, and the ability to work independently as well as in a team environment. They must be organized, results-driven, and display professionalism, integrity, and follow-through in all interactions. This position will be required to work out of the Grove City area and perform outside sales calls to secure group and corporate business. Hotel Sales Experience Required Benefits: • 401(k), • Health, Dental, Vision, & Life insurance, • Paid time off, • Develop and execute a marketing plan, sales budget, and market segment strategies, • Prospect and secure new business through outside sales calls, telemarketing, and networking, • Schedule and complete sales appointments with potential clients, • Attend local business and community events to promote the hotel, • Negotiate rates for LNR accounts in collaboration with the Director of Sales and GM, • Support group business efforts, including contracts, cutoff dates, and client follow-up, • Coordinate with operations to ensure group events and meetings run smoothly, • Assist clients with planning meetings, property tours, and showcasing amenities, • Maintain accurate sales files and update records in the sales system, • Implement a weekly prospecting plan to target need dates, • Facilitate inside sales leads and handle inquiries efficiently, • Participate in revenue management discussions when appropriate, • Other duties as assigned by supervisor or managementRequired Skills, • Minimum of 2 years hotel sales experience, • Strong knowledge of PMS systems and online platforms, • Proven ability to generate business and meet sales goals, • Excellent communication, organizational, and problem-solving skills, • Ability to multi-task, prioritize, and maintain composure under pressure

Job Description Are you a driven, people-loving, results-focused sales professional who thrives on building relationships and closing deals? Then please lead the charge as our next Director of Sales! At SJB Hotels, we believe hospitality starts with energy, and we’re looking for someone who brings it daily. This role isn’t just about spreadsheets and phone calls (though there are a few); it’s about getting out into the community, representing a fantastic hotel, and finding smart, creative ways to fill rooms and exceed revenue goals. From partnering with the GM on strategy to diving into front desk sales coaching, this is a dynamic leadership role where no two days are ever the same. Required Tasks: Job duties include but are not limited to: • Assist the General Manager (GM) in strategizing the Average Daily Rate (ADR) and Occupancy for annual budgets. Sales and Marketing Duties: • Conduct a minimum of 15 marketing calls daily, including personal, cold calls, and phone outreach., • Attend monthly Chamber, CVB meetings, and other community events to represent the hotel., • Regularly review daily revenues to assess performance., • Establish room rates for Long-Term Negotiated Rates (LNRs). Revenue Maximization: • Monitor occupancy and ADR trends to maximize revenue., • Monitor and manage rate programs effectively., • Maintain accurate room inventory in the Property Management System (PMS), • Teach and train essential job duties for each Front Desk (FD) position related to sales., • Provide leadership and hands-on management activities to support the team. General Requirements: • Maintain a working telephone for effective communication., • Uphold the highest standards for personal appearance and hygiene., • Possess reliable transportation for commuting to work., • Maintain regular and reliable attendance as approved by the GM., • Perform any other duties as assigned by the GM. Required Skills: • Fluent verbal and written communication skills., • Proficiency in MS Office products such as Outlook, Word, Works, and Excel., • Comprehensive understanding of the SJB's policies and procedures., • Ability to positively promote the SJB's policies and procedures., • Capability to maintain positive relationships with co-workers and corporate partners., • Thorough understanding of the Property Management System within 90 days of employment., • Identify and utilize contacts within SJB Hotels, Inc. and its partners if applicable., • Knowledge and ability to teach revenue management principles.

Job DescriptionDescription: Columbus Airport Marriott is looking for a FT/PM Van Driver. Job Summary: The Hotel Van Driver is responsible for transporting guests to and from designated locations safely and promptly, ensuring a positive guest experience. This role requires a focus on safety, punctuality, and exceptional customer service. Key Responsibilities and Duties: • Safely operate the hotel van to transport guests between the hotel and various destinations (e.g., airport, local attractions)., • Assist guests with loading and unloading luggage, ensuring it is secured properly., • Maintain a professional and courteous demeanor at all times., • Adhere to all traffic laws and safety regulations while driving., • Conduct regular inspections of the vehicle, including checking tire pressure, oil levels, and other safety features; report any maintenance needs to the appropriate department., • Keep the vehicle clean and presentable both inside and out., • Maintain accurate records of trips, mileage, and fuel usage., • Provide information to guests regarding local attractions, hotel services, and other inquiries., • Communicate effectively with the front desk or other departments regarding guest pick-up/drop-off times., • Patrolling the lot and reporting suspicious activity to the manager. Dreamscape Hospitality also offers Competitive Benefits: Medical Insurance Dental Insurance Vision Insurance STD/LTD Life Insurance 401K FSA Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. Working Conditions The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role. Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract. Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. Requirements: Physical Requirements: • Ability to sit for extended periods while driving., • Ability to assist guests with luggage, including lifting, carrying, and/or moving up to 75 lbs., • Must be able to enter and exit the vehicle frequently throughout the shift., • High school diploma or equivalent., • Valid driver’s license with a clean driving record., • Previous experience in a similar role is preferred but not required., • Excellent customer service and communication skills., • Ability to read, write, and speak English fluently., • Familiarity with the local area is a plus.

Job DescriptionDescription: Columbus Airport Marriott is looking for a PM Housekeeper to join our team. Job Summary: The Hotel Housekeeper is responsible for maintaining cleanliness and orderliness in guest rooms, public areas, and back-of-house spaces. The role ensures that all guests have a pleasant and comfortable stay by providing them with a clean and welcoming environment. Essential Duties and Responsibilities: • Clean and maintain guest rooms, including making beds, dusting, vacuuming, and replenishing linens and toiletries., • Clean and maintain bathrooms, including toilets, showers, mirrors, and floors., • Restock supplies such as towels, soaps, and tissues in guest rooms and public restrooms., • Report any maintenance issues, safety hazards, or lost-and-found items to the Housekeeping Manager., • Follow hotel security protocols and ensure the safety and privacy of guests., • Perform general cleaning tasks in public areas, such as lobbies, corridors, and stairwells., • Respond to guest requests in a timely and professional manner. Dreamscape Hospitality also offers Competitive Benefits: Medical Insurance Dental Insurance Vision Insurance STD/LTD Life Insurance 401K FSA Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. Reasonable Accommodations: The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department. This job description covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed. Working Conditions • The position requires adaptability to a dynamic work environment, involving frequent interaction with guests and hotel staff., • This job operates in a hotel environment. This role routinely uses standard cleaning supplies and equipment. Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract. Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. Requirements: Education, Experience, and Skills: • High school diploma or equivalent is preferred., • Previous experience in housekeeping or a related field is preferred but not required., • Ability to work independently and as part of a team., • Strong attention to detail and time management skills., • Must be able to stand, walk, and move throughout the hotel property for the majority of the work shift., • Must be able to lift, carry, push, or pull up to 25 pounds frequently and up to 50 pounds occasionally., • Must be able to reach, bend, stoop, and kneel frequently.

Job DescriptionGuest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Job Description Job Title: Front Desk Associate Reports To: Assistant General Manager FLSA Status: Non-Exempt Summary: The Front Desk Associate is responsible for ensuring guests are checked in and out of the hotel while answering any questions or concerns guests or visitors may have. Essential Duties and Responsibilities: • Processes guest check-in and check-out in a professional, hospitable, and friendly manner, • Enforces and executes all cash handling, check, and credit policies to accurately balance transactions, charges and payments, and guest billing, • Delivers all guest messages, mail, and packages in a timely manner, • Greets persons entering establishment immediately and directs or escorts them to specific destinations, • Operates front desk equipment including but not limited to: Switchboard and PMS. Operates all ADA Compliant devices including pool lift and TTY accessibility suitcase, • Maintains consistent communication especially with all departments, • Completes necessary shift paperwork and ensures accuracy on shift checklist, log book, courtesy call back log, bank/shift sign-over, adjustment log, vendor log, and all other forms, reports or checklists assigned, • Closes guest accounts at time of check out and assures satisfaction, • Research and attempt to resolve guest complaints or problems within the established guidelines, • Assists with cleaning up the lobby and monitoring the breakfast bar, • Performs an average score of at least 6 on two test calls per quarter if tested, • Produces 2 potential sales leads through internet research each week, • Completes coaching calls as required, • Stocks and maintains product inventories for Suite Shop/Market, • Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments., • Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis., • Language Skills: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc., • Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics., • Professionalism - Approaches others in a tactful manner; Reacts well under pressure. Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred. Computer and Equipment Skills: General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer. Website training a plus. Must be able to operate a calculator, fax, and printer. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling,

Job Description POSITION PURPOSE: Create and maintain a guest-driven hotel that exceeds guest expectations at the Front Desk. Greets and registers guest, provide prompt and courteous service, and closes out guest accounts upon completion of stay to meet Marriott’s high standards of quality. Remain active in the daily operations of front desk to ensure 100% customer satisfaction. ESSENTIAL FUNCTIONS: • While standing, make eye contact and greet guests immediately with a friendly and sincere welcome using the 15-5 Rule. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as directions to company offices and local attractions. Be familiar with events taking place in area., • Promptly complete the registration process by inputting and retrieving information from computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs and code electronic keys. Nonverbally confirm the room number and rate. Provide check in folders containing room keys. Close out guest accounts at time of check out. Use standards for check-ins and check-outs., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Keep record of all the vouchers received at the front desk. Post charges to guest room accounts. Perform bucket check every shift to verify payment type, correct demographic information, and room rate., • Promptly answer the telephone using positive and clear English language. Take reservations. Retrieve mail, small packages and faxes for guests as requested. Ensure the voice message is left for the guests about the mail., • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise and authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Complete daily shift checklist and other duties assigned by the supervisor., • Have working knowledge of reservations and procedures. Take reservations on the phone. Know cancellation and walk procedures., • Communicate with Housekeeping and Maintenance department to follow up on guest requests., • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all team members are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position maybe required to perform additional functions as determined by the supervisor based upon particular requirements of the hotel. Prepare daily arrivals with special requests, pre-assign rooms for VIP guests and advise Housekeeping accordingly. Operate fax machine to send, receive, and log incoming transmissions. Notify guests using the voice mail. Ensure any leftover fax must be delivered to the room by 10pm on daily basis. Provide safety deposit boxes for guests and file access slips in box order. Use the photocopier to make copies of items as required. May need to work in any other department in case the need arises. Other duties as assigned by the supervisor such as assisting other departments or being Person in Charge, etc. May be asked to serve on safety committee and other committees as required. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities. • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts., • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error., • Ability to read, write and speak the English language fluently., • Ability to stand for long periods of time, up to 8 hours with two 15 minute breaks and a 30 minute meal period, walk, bend, stoop, reach arms overhead and continuously perform behind the front desk., • Hearing and visual ability to observe and detect signs of emergency situations., • Ability to access and accurately input information using a moderately complex computer system., • Knowledge of hotel operations, including security, and safety programs, reporting repairs, maintenance through use of GXP., • Knowledge of PMS EXPERIENCE: No prior experience required. Prior hospitality experience preferred. LICENSES OR CERTIFICATES: No special licenses required. Individuals are required to meet the minimum bonding standards. GROOMING: All team members must maintain a neat, clean and well-groomed appearance (as outlined in the Employee handbook). OTHER: Applicants with additional language skills preferred.

Job Description Discover a world of opportunity and excitement with SJB Management Inc./SJB Hotels LLC! As a dynamic, family-oriented company, we proudly own and manage five exceptional Hilton and Marriott brand locations. With over 30 years of award-winning experience, our Ohio-based team is dedicated to expanding and enhancing our presence throughout the region. Join us and become a vital part of a passionate, hard-working team in the vibrant hospitality industry. Experience the thrill of working in top-tier hotels, where every day brings new adventures and the chance to make a difference. At SJB, we believe in combining dedication with fun, ensuring that our employees thrive both professionally and personally. Come be a part of our success story and embark on an exciting career journey with us! Job Summary: The Front Desk Manager at Fairfield Inn by Marriott Columbus/New Albany, OH is responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service to guests, and overseeing the performance of front desk staff. This is a full-time, hourly position within the hospitality/restaurant industry, located in Columbus, Ohio. The position is an individual contributor role, reporting directly to the General Manager. Compensation & Benefits: Salary range: $16-18 per hour Benefits include: Health insurance, paid time off, discounted hotel stays, and ongoing training and development opportunities. Responsibilities: • Manage the daily operations of the front desk, including check-in/check-out procedures, room reservations, and guest requests., • Train and supervise front desk staff to ensure exceptional customer service and efficient workflows., • Handle and resolve any guest complaints or issues in a timely and professional manner., • Maintain accurate records and reports, including room occupancy, revenue, and guest information., • Collaborate with other hotel departments to ensure a seamless and enjoyable guest experience., • Monitor and maintain inventory of essential supplies for the front desk, such as registration cards and promotional materials., • Utilize hotel software programs to manage reservations, room assignments, and financial transactions., • Assist with scheduling, payroll, and budgeting for the front desk department., • Ensure compliance with hotel policies and procedures, as well as industry regulations., • Continuously strive to improve the overall guest experience and exceed guest expectations. Requirements: • High school diploma or equivalent; Bachelor's degree in Hospitality or related field preferred, • Minimum of 2 years of experience in a front desk or customer service management role within the hospitality industry, • Excellent communication and interpersonal skills, • Strong leadership and team management abilities, • Proven customer service and problem-solving skills, • Proficiency in Microsoft Office and hotel software systems, • Ability to work flexible hours, including weekends and holidays, • Knowledge of EEOC guidelines and commitment to promoting a diverse and inclusive workplace EEOC Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description POSITION PURPOSE: Responsible for the set up and breakdown of the breakfast buffet, cleanliness of the gatehouse and assisting in the setting up and cleaning for special guest functions. Maintain gatehouse cleanliness throughout the day. ESSENTIAL FUNCTIONS: • Prepare and set up breakfast foods in accordance with Residence Inn menu rotation; conduct regular inventories of food and paper goods used at breakfast. Maintain stock of breakfast foods during breakfast. Ensure proper signage is out and accurate during breakfast service, • Maintain the cleanliness and presentation of the breakfast area, mop, and wipe down counter tops etc. during and after breakfast hours. Maintain Marriott and Olshan standards and follow codes set by the health department., • Assist in the setup of meeting rooms and special functions. Assist in the maintaining the cleanliness of the meeting room during and after the meeting., • Inventory the market and stock it daily. Monitor market consumption and alert supervisor of any unusual activity., • Assist with food truck deliveries and putting away ordered items using FIFO method. Ensure all foods are labeled and properly stored in accordance with health standards., • Maintain temperature logs for all food and beverage areas of responsibility., • Clean hearth room, gatehouse and other public areas thoroughly each day, according to systems standards. Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position maybe required to perform additional functions as determined by the supervisor based upon particular requirements of the hotel. May need to work in any other department in case the need arises. Other duties as assigned by the General Manager such as assisting other departments Perform general cleaning tasks using standard hotel cleaning products as directed by the distributor and in adherence with established health regulations. Perform any other duties as requested such as moving supplies & equipment, cleaning up spills, etc. to maintain a safe working environment. May be required to go off-property to complete grocery shopping. May be asked to serve on safety committee and other committees as required. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities. • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts., • Ability to read, write and speak the English language fluently., • Hearing and visual ability to observe and detect signs of emergency situations., • Good working knowledge of the fundamentals of cooking., • Certified in sanitation in accordance with all Health Department codes & regulations., • Ability to operate all kitchen equipment including, convection oven, steam tables, food warmers, dishwasher. Is familiar with how the fire suppression system works and how to disarm it., • Ability to read & write English in order to complete requisitions, read recipes, and communicate with other team members., • Sufficient manual dexterity of hand in order to use all kitchen utensils such as knives, spoons, spatulas, whisks, tongs, etc., • Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs. EDUCATION: Any combination of education and experience equivalent to graduation from high school or any other combination of education , training or experience that provides the required knowledge skills and abilities. High school diploma preferred. EXPERIENCE: No prior experience required. Prior short-order cooking experience preferred. LICENSES OR CERTIFICATES: No special licenses required. Certification in sanitation and food handling preferred. GROOMING: All team members must maintain a neat, clean and well-groomed appearance (as outlined in the Team Member handbook). OTHER: Must be able to bend down, reach under & over into coolers, refrigerators & ovens. Hear audible alarm signals. Ability to reach up to five (5) feet high in order to clean or place equipment. This is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs or technological developments).

Job DescriptionBenefits: • Bonus based on performance, • Employee discounts, • Free uniforms, • Health insurance, • Paid time off The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • Resolve guest complaints, ensuring guest satisfaction., • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day., • Maintain positive guest relations at all times., • Resolve guest complaints, ensuring guest satisfaction., • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities., • Obtain assigned bank and ensure accuracy of contracted monies., • Keep bank secure at all times., • Answer department telephone within 3 rings, using correct greeting and telephone etiquette., • Process all guest check-ins., • Verify registration card information with the guest., • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated., • Once in a while you may have to assist a guest and transport their luggage to the room., • Handle overbooked or walked in guests., • Accept and record wake-up call requests., • Monitor, send and distribute guest faxes., • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)., • Resolve discrepancies on the room status report with Housekeeping., • Match the bucket check to in-house guest ledger report; report discrepancies to Manager., • Process all check-outs., • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.EDUCATION AND EXPERIENCE:, • Bachelors Degree in Business Management, Hospitality, or related field or equivalent years of work experience preferred, • Experience: 2 Years of Marriott Hotel Experience preferred, • Previous experience as a hotel front desk associate is required.DRUG/BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen.

Job Description Hampton Inn & Suites by Hilton Columbus -Polaris is seeking a Night Auditor to join their team! The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include: • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Handles cash, credit card information and goods at the property., • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner., • Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest., • Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit., • Prepares guest folios for express check out. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Customer Service experience, in a hotel setting preferred., • BRAND experience is a plus., • High School diploma or equivalent is preferred., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred., • Must have valid drivers license, and acceptable driving history subject to company approval . At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities

Job DescriptionThe Fairfield by Marriott Columbus/West is looking for a professional, energetic Laundry Attendant with housekeeping experience. As a Laundry Attendant, you will have the goal of completing daily laundry of towels, sheets and all other linens from the guest rooms to support our housekeeping department. A Laundry Attendant is responsible for distributing clean linens to guest rooms, and/or having them ready for the housekeeping staff, to mirror the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Laundry Attendant you are responsible for distributing clean linens to guest rooms in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: • Deliver linen to areas throughout the hotel and store linens according to size, color and department, • Load and deliver carts according to specifications, • Conduct inventory, complete appropriate inventory forms, and determine restocking requirements, • Maintain complete and accurate records of distributed linen, • Hospitality - We're passionate about delivering exceptional guest experiences., • Integrity - We do the right thing, all the time., • Quality, • Productivity, • Dependability, • Customer Focus, • Adaptability The Laundry Attendant must be able to lift up to 40lbs and have experience in managing laundry machines. Having experience in housekeeping is a bonus. You also must be a team player and help with all functions of the back of the house operations. Full-time, Part-time available. Must be available to work weekends.