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Job DescriptionWe are seeking a Director of Customer Support to completely modernize and professionalize our customer support operations. Reporting directly to the President, this role will be responsible for designing and executing a comprehensive support strategy that leverages AI, automation, and scalable processes to deliver world-class service. The ideal candidate will not only transform our ticket-based workflows into proactive, self-service-driven solutions but also foster a high-performance culture across our support organization. This role is an on-site, in-office position based in the Orlando area near International Drive, minutes from I-4 and the Turnpike. If you are applying from out of state, please note that you may be automatically rejected due to distance if relocation is not indicated on your resume. About Us: Recently ranked #259 on the Inc 5000 fastest growing companies in the United States, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. Based in Orlando, we are experiencing rapid growth and serve clients throughout the United States. Our technology is disrupting the payments and accounting industries. Visit to learn more. Primary Job Responsibilities: • Define and execute the global technical support strategy across all customer segments., • Align KPIs with business goals: ticket deflection, time to resolution, NPS, CSAT, and product feedback loops., • Own evaluation, implementation, and optimization of AI tools (e.g. Intercom Fin, AI chatbots, GPT-based workflows, knowledge base automation)., • Build scalable Tier 1–3 support operations with business hours coverage., • Establish playbooks, SLAs, escalation protocols, and training programs., • Leverage data analytics and CRM/CS tools to drive automation, process improvement, and insights., • Hire, coach, and develop a team of technical support representatives and leads., • Foster a high-performance culture rooted in accountability, empathy, and innovation., • Act as the voice-of-customer to influence roadmap and surface product quality issues., • Collaborate with CSMs, Sales, and Engineering to ensure top-tier support for strategic accounts.Qualifications:, • 5+ years of experience leading technical support teams in B2B SaaS environments., • Hands-on experience deploying AI/ML solutions in customer support (e.g. Intercom Fin, Zendesk AI, GPT integrations)., • Proven track record of scaling support operations to meet high-growth demands., • Strong understanding of Salesforce and CRM-based support workflows., • Analytical and metrics-driven with strong reporting and forecasting skills., • Comprehensive Medical, Dental, and Vision plans, • 401k with up to 4% company match To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market. Our Core Values: Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time. Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong. Catch Up - We are high performers and love a fast-paced environment. Believe in the Genie - We are passionate about where we are going as a team and we show we care. Class Shines - We are articulate professionals who carry ourselves well and speak with purpose. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Powered by JazzHR Zog8GanKEO

Job Description Responsible for current knowledge of all CPT-4 codes and modifiers, ICD-10 coding as well as any regulatory compliance issues as it pertains to billing of Physicians' services Responsible for the accurate, timely posting of all charges to ensure reimbursement for services performed by the physicians. Requirements are as follows: Aptitudes: -Ability to achieve cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers.

Job DescriptionLocation: Orlando, FL (On-site) | Scope: Supports Global Expansion (including Belfast, Northern Ireland) Biller Genie is scaling quickly—across products, people, and borders. We’re seeking a strategic, execution-ready VP of People Operations to architect and lead a people function that’s as agile and forward-thinking as the business itself. This is a role for a builder who understands that talent, compensation, structure, and compliance are the levers of sustainable growth. This role is an on-site, in-office position based in the Orlando area near International Drive, minutes from I-4 and the Turnpike. If you're applying from out of state, please indicate in the header of your resume you are "Planning to Relocate" or your application may be automatically rejected due to distance. About Us: Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. Recently ranked #259 on the Inc 5000 fastest-growing companies in the United States, we are committed to delivering innovative solutions to our clients. With offices in Orlando and Belfast, North Ireland, we are expanding rapidly and looking for enthusiastic individuals to join our team. Primary Job Responsibilities: Talent Acquisition & Employer Brand • Lead full-cycle recruiting across US and Belfast., • Own hiring metrics, TA systems, vendor partnerships, and hiring manager training., • Develop BillerGenie’s employer brand to attract top-tier fintech and tech talentCompensation & Total Rewards, • Establish competitive, scalable compensation structures tailored to fintech roles., • Design and manage commission plans, bonus programs, and sales comp aligned to revenue goals., • Conduct benchmarking and equity analysis across job families and geographies.Org Design & Workforce Planning, • Design agile org structures and support job architecture, spans of control, and growth modeling., • Partner with leaders to support team structure, clarity, and cross-functional alignment.HR Operations, PEO, & Benefits, • Own PEO relationships and optimize for compliance and scale., • Develop benefit strategies and infrastructure that grow with the business.Performance Management & Manager Enablement, • Build and sustain a performance framework grounded in accountability and growth., • Train and coach managers to lead performance conversations with clarity and confidence.HR Compliance & Governance, • Develop scalable, legally sound HR policies and processes across U.S. and international teams., • Ensure audit readiness and lead risk mitigation in partnership with legal.Culture & Experience, • Champion engagement, feedback loops, internal communications, and values-aligned practices that scale with a distributed team.Note: This job description outlines the general responsibilities and qualifications for the VP of People Operations role. It is not intended to be an exhaustive list of all duties and responsibilities. Additional tasks may be assigned as deemed necessary by the company. Qualifications: • Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience). Master’s Degree in related field or MBA preferred., • 5-8 years of progressive Human Resources experience., • Experience in strategic HR leadership and developing people strategies., • Strong background in talent acquisition, development, and retention., • Proven ability to foster a high-performance and inclusive culture., • Experience in organizational design and improving operational efficiency., • Knowledge of compensation and benefits management., • Understanding of HR compliance and operations for a global workforce.Benefits:, • Comprehensive Medical, Dental, and Vision plans., • 401k with up to 4% company match. Our Core Values: Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time. Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong. Catch Up - We are high performers and love a fast-paced environment. Believe in the Genie - We are passionate about where we are going as a team and we show we care. Class shines - We are articulate professionals who carry ourselves well and speak with purpose. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Powered by JazzHR 5bAelC5EN9

Fusion Medical Staffing provides career opportunities to healthcare professionals by helping medical facilities fill their staffing needs. Fusion Medical Staffing is seeking a skilled Physical Therapy Assistant (PTA) for a 13-week travel assignment in Orlando, Florida. Accurately record patient trea

Medical Solutions is seeking an experienced Physical Therapy Assistant for an exciting Travel Allied job in Orlando, FL. When you work with Medical Solutions, we’ve got your back 100% — starting with your co-captain and sidekick, your trusty recruiter. Day-one medical, dental, and vision insuran

Provides organizational and administrative support to department(s) and its team members.Enters and retrieves work related information contained in computer databases to update records, files, reservations, etc.Addresses inquiries from guests and associates via telephone and in person.Transmits info

All of our staff are W-2 employees, and if you average full time hours, you may be eligible for medical, dental, vision, and other benefits!. Full-Time Employees Eligible For: Medical, Dental, Vision, Life, Disability, Accident, Pet Insurance & 401(K) with Employer Match. By submitting this applicat

Biomedical Equipment Technician - Assemble, maintain, troubleshoot and calibrate medical equipment. Search and Rescue Medical Corps - Performs aircrew and emergency medical care functions in support of Search and Rescue, MEDEVAC and CASEVAC missions for Navy and Marine Corps Aviation. They may funct

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Construction Project Administrative Assistant.Location: Fully Onsite in Maitland, FL.Why Take a Construction Project Administrative Assistant Opportunity With This Company?.Join a leading construction industry employer offering exceptional growth potential for driven professionals.As a Construction

Location: Entirely Onsite in the Sand Lake, FL Area.Why Consider an Administrative Assistant Opportunity with Us?.Join a leading property development firm, where your role as an Administrative Assistant is valued and offers growth opportunities.Be part of a collaborative culture that provides traini

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maintain a high level of customer satisfact

Encompass Health - 831 South State Road 434 [Medical Office Assistant] As a Receptionist at Encompass Health, you'll: Maintain internal and external communications of hospital and community through the operation of the telephone switchboard and front desk reception; Help support other hospital depar

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc.

Customer Support / Remote] - Anywhere in U.Competitive pay / Benefits - As a Customer Service Rep at Bush & Bush Law Group, you will: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries; Collect and document essential information from

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Call Center / Remote] - Anywhere in U.Competitive pay / Equipment provided - As a Customer Service Rep at American Specialty Health, you will: Provide exceptional customer service to clients and members; Answer incoming calls and respond to emails promptly and professionally; Accurately document and

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at GRT Financial, you will: Handle inbound/outbound calls and emails from clients regarding their accounts; Provide excellent customer service by addressing and resolving customer inquiries and concerns; Update and m

Medical, dental & vision / 401k / PTO / Equipment provided / Paid training - As a Customer Service Rep at MOEN, you will: Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner; Communicate with customers via phone, email, and chat to ass

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maintain a high level of customer satisfact

Circle Logistics - JobID: 100-164413494 [Customer Service Representative] As a Customer Service Representative at Circle Logistics, you'll: Support the efforts of the Account Managers by executing day to day duties for the existing customers; Build shipments into the system, schedule pick up and del

Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc.

Medical, dental & vision / 401k / PTO / Equipment provided / Paid training - As a Customer Service Rep at MOEN, you will: Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner; Communicate with customers via phone, email, and chat to ass

Elwood Staffing - [Customer Service Representative] As a Customer Service Rep at Elwood Staffing, you'll: Assist customers by providing product information and resolving issues; Handle inbound and outbound calls to ensure customer satisfaction; Process orders and manage customer accounts efficiently

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Penske Automotive - JobID: 5001150220206 [Customer Service Representative] As a Customer Service Representative at Penske Automotive, you'll: Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude; Assist with answering customer inquiries and problems; Serve as

Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers regarding their inquiries and concerns; Reso

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maintain a high level of customer satisfact

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at GRT Financial, you will: Handle inbound/outbound calls and emails from clients regarding their accounts; Provide excellent customer service by addressing and resolving customer inquiries and concerns; Update and m

Medical, dental & vision / 401k / PTO / Equipment provided / Paid training - As a Customer Service Rep at MOEN, you will: Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner; Communicate with customers via phone, email, and chat to ass

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Customer Support / Remote] - Anywhere in U.Competitive pay / Benefits - As a Customer Service Rep at Bush & Bush Law Group, you will: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries; Collect and document essential information from

Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers regarding their inquiries and concerns; Reso

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maintain a high level of customer satisfact