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Job Description The Community Support Specialist - Residential (Adult Program) is responsible to facilitate mental health rehabilitation interventions and supports necessary to assist individuals with mental illnesses to achieve rehabilitative, resilience and recovery goals within a Thresholds operated residential program. ESSENTIAL DUTIES & RESPONSIBILITIES • Provides direct service to members through individual and group counseling, case management, job support, crisis intervention, and psycho‐social rehabilitation services., • Under direct supervision, gathers member information and assesses the need for service, makes recommendations for treatment, identifies and investigates existing natural resources and supports., • Identifies risk factors related to the relapse and development of relapse prevention plans and strategies., • May develop review and assist with members’ Individual Treatment Plans (ITP). This requires face to face meetings with member or guardian to identify goals, objectives, specific mental health services needed, and identification of staff responsible for delivering the services., • Teaches members independent living skills, such as housekeeping, shopping, meal preparation and personal hygiene as well as the development of functional, interpersonal, support system and coping skills., • Provides support to members with collateral sources, including other agencies, Social Security Administration, medical providers, Chicago Housing Authority, etc. Advocates and assists with problem solving/resolution that will help the member access and utilize support from the community or support system., • Performs comprehensive member assessments, with the team and team leader, in order to identify the member’s mental health service needs and to make recommendations for treatment., • Supports and promotes member self‐advocacy and participation in decision making, treatment and treatment planning., • Ensures that the Thresholds Service Plan addresses the member’s needs and includes objectives and techniques for accomplishing each goal., • Works cooperatively with inpatient hospital staff, keeping logs and other records of all contacts as required by agency practice. Performs and participates in crisis intervention when necessary., • Monitors Self Administration of Medication. This includes all procedures associated with the documentation of medication monitoring of self‐administration in keeping with Thresholds standards, as well as procedures to follow in the event that there is any disruption to the medication schedule., • May be required to communicate significant information regarding members to other staff or leadership. Provides accurate and timely information to your supervisor on all topics and issues related to the operation of the agency and the well‐being of members., • Assures that all Thresholds procedures regarding the handling of member’s funds are followed and that both the members and the Thresholds administration are assured that all safeguards, reports and accounting meets the highest standards., • Keeps the residence neat and clean at all times. Advises Supervisor, Team Leader or designee of any maintenance problems or issues. Responsible for the creation of a safe, clean, interesting and inviting atmosphere for members., • Attends all required meetings and completes monthly clinical supervision trainings in timely fashion., • Meets required billing targets and completes all documentation within assigned time frames., • Uses personal vehicle for work. Obtains and maintains agency-required liability insurance coverage of $100,000/$300,000/$100,000 subject to validation every 6 months., • May be required to maintain the health and safety log and conduct safety checks when a member has not been seen in a 24 hour period., • May be required to purchases the weekly groceries for the house and assists in meal preparation., • Provides sign-off on documentation. MARGINAL DUTIES & RESPONSIBILITIES • Participates in the implementation of Thresholds’ emergency plans related to extreme weather or other emergency condition., • May be required to work flexible schedules and be available to work on weekends or evenings as required. May be required to be on call., • May be required to oversee and maintain the safety of the members, staff and visitors. This requires the upkeep of fire and safety equipment and document accordingly. Conduct all safety drills in conformance with current CARF and Agency standards and complete documentation as instructed., • High School diploma or GED, • At least 21 years of age, • Preferred:, • Bachelor's degree in social work, counseling, psychology, or a closely related field, • Any Bachelor's degree with 2+ years of experience in the field, • 5+ years of experience in the field can be substituted for a degree EXPERIENCE: • Current and valid driver’s license., • Ability to work as an effective team players., • Ability to document services provided in an Electronic Health Record in a timely manner., • Strong interpersonal skills., • May be required to provide transportation for members of the program using a Thresholds provided vehicle or personal vehicle. Must be 23 years of age and must meet all insurance carrier’s requirements. Subject to annual Department of Motor Vehicles license verification., • Competitive Pay - Base Rate: $21.75 - $25.87 hourly / $45,240 - $53,800 annually One of the oldest and largest mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to work for, several years in a row.

Job DescriptionCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Financial Clearance Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: • Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere., • Responds to questions and concerns., • Forwards, directs and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary., • Maintains patient confidentiality per HIPAA regulations., • Provides exceptional customer service to consumers which establish a positive first impression of Northwestern Medicine., • Exceeds all consumer requests and alerts management of issues or concerns that require escalation., • Correctly identifies and collects patient demographic information in accordance with organization standards., • Responds to telephone inquiries and performs appropriate action(s)., • Documents all actions taken in the appropriate software applications., • Monitors admission/registration and scheduled surgeries flow of patient information through the revenue cycle., • Serves as a resource to staff and patients for insurance related issues., • Has a strong understanding of Medicare/Medicaid rules and regulations, and managed care products., • Is knowledgeable of current contracted and non-contracted healthcare insurance plans., • Reviews patient electronic medical record for appropriate diagnosis and pre-treatment rendered., • Has thorough understanding and working knowledge of CPT and ICD-10 coding., • Consults with physicians and their assistants whenever questions arise to insure timely approvals., • Follows through and makes corrections in demographics and insurances as they are discovered., • Data entry accuracy is imperative in this position., • Monitors Referral In-Basket in EPIC to insure work is consistently completed in a timely manner., • This involves watching for future test requests to come due and then pre-authorized within the time frame specified by the insurance carrier and the patient notified., • Facilitates the pre-authorization of diagnostic exams, between referring physicians and insurance carriers, through the use of online tools, work lists, and direct phone calls as necessary to ensure maximized patient benefits., • Ensures all admissions, scheduled surgeries, and certain outpatient procedures are financially cleared, to allow for maximum and timely reimbursement to the hospital., • Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner., • Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails., • Informs patients of any issues with securing the financial account for their encounter and completes out-of-pocket estimations as requested by patients., • Provides training and education as needed., • Manages work schedule efficiently, completing tasks and assignments on time., • Participates in Quality Assurance reviews to insure integrity of patient data information., • Uses effective service recovery skills to solve problems or service breakdowns when they occur., • Utilizes department and hospital policies and procedures to complete assigned tasks., • Performs duties within the regulatory guidelines of the Fair Patient Billing Act and the Fair Debt Collection Act., • Other duties as assigned., • Communication and Collaboration:, • Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations., • Collects authorization numbers in appropriate systems as applicable., • Provides professional and constructive environment for communication across units/departments and resolves operational issues., • May attend intra/interdepartmental meetings which involve walking within NM Campus., • Communicates customer satisfaction issues to appropriate individuals., • Demonstrates teamwork by helping co-workers within and across departments., • Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others., • Ensures that outpatient procedures have a valid diagnosis code, and that for Medicare patients, medical necessity has been met., • Communicates with physician offices to troubleshoot failing medical necessity for Medicare patients., • Contacts patients to notify them of high out-of-pocket liabilities, and to establish/enforce compliance with hospital financial policies., • Reviews and analyzes all required demographic, insurance/financial and clinical data procured by patient intake and registration areas necessary to expedite payment on patient accounts., • Verifies eligibility and benefit information using on-line programs., • Performs pre-certification notification via telephone or electronically and gathers and completes all required documentation for submission to insurance carriers per payor requirements., • Participate in researching pre-certification denials including missing authorization, patient pre-certification or referral documentation., • Works on denied accounts with ancillary departments, physician and account representatives to gather required information., • Cross-training between various departments may take place to insure coverage., • Technology:, • Utilizes multiple online order retrieval systems to verify or print the patients order., • Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary., • Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic., • Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position., • Efficiency, Process Improvement, and Business Growth:, • Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information and documenting order retrieval in notes for check-in person., • Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system., • Understands departmental and individual quality metrics., • Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions., • Evaluates procedures and suggests improvements to enhance customer service and operational efficiency., • Participates in departmental quality improvement activities., • Provides ideas and suggestions for process improvements within the department., • Monitors registration and scheduling, including insurance verification to insure processing within prescribed quality standards., • Adjusts processes as needed to meet standards., • Uses organizational and unit/department resources efficiently. Required: • High School Diploma or equivalent., • 2-3 years previous hospital billing, insurance follow-up, or customer service in a hospital setting., • Excellent interpersonal, verbal, and written communication skills., • Proficiency in computer data-entry/typing., • Excellent verbal and written communication skills., • Ability to read, write, and communicate effectively in English., • Basic computer skills., • Ability to type 40 wpm., • Ability to multi-task., • Customer service oriented., • Bachelors Degree., • Additional language skills., • Healthcare finance and/or healthcare insurance experience., • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration. Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

Job Description We are seeking a Cash Management Specialist for our growing insurance company! The Cash Management Specialist will be responsible for providing excellent cash management skills to perform accounting duties. What is a day in the life of a Cash Management Specialist? As a Cash Management Specialist at First Chicago Insurance Company, your daily expectations revolve around ensuring the smooth flow of financial operations. You'll start your day analyzing cash transactions, updating records, and reconciling accounts to maintain accurate financial data. Collaborate with experienced team members to handle customer inquiries, provide exceptional service, and resolve any discrepancies that may arise. You can anticipate participating in team meetings, where you'll share insights and learn from others, enhancing your financial insight. Embrace the opportunity to develop your skills while contributing to our mission of excellence within a supportive and high-performing environment. DUTIES & RESPONSIBILITIES: • Reconcile daily cash receipts and record JE in Sage, • Work with the underwriting department to resolve billing matters, • Process payments received by mail, walk-ins and online into billing systems, • Process agent sweeps and policy EFT payments on a daily basis, • Process premium returns via ACH to agents as needed, • Process premium refund checks and voids and record JE in Sage, • Process claims checks and voids and record JE in Sage, • Perform check verification upon request, • Close and reconcile all payment batches on a daily basis, • Assist with other accounting projects as needed, • Identify and resolve NSF'S on recurring payments daily, • Review and process collection files weekly, • Prepare responses and respond to credit card disputes and update spreadsheet as needed, • Deposits- with check scanner QUALIFICATIONS REQUIRED: • Detail oriented and proficient in data entry required, • Strong ability to multitask, • Strong Communication skills, • Proficiency with Excel and Word, Accounting Systems (Sage) Preferred: • High School education minimum with some accounting experience preferred., • Competitive Salaries, • Commitment to your Training & Development, • Medical and Dental, • Short Term Disability/Long Term Disability, • Life Insurance, • Flexible Spending Account, • Telemedicine Benefit, • 401k with a generous company match, • Paid Time Off and Paid Holidays, • Tuition Reimbursement Training Programs, • Wellness Program, • Fun company sponsored events, • And so much more! Estimated Compensation Range: $16/hr-$27.50/hr* *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. Job Posted by ApplicantPro

Job Description We are seeking a Cash Management Specialist for our growing insurance company! The Cash Management Specialist will be responsible for providing excellent cash management skills to perform accounting duties. What is a day in the life of a Cash Management Specialist? As a Cash Management Specialist at First Chicago Insurance Company, your daily expectations revolve around ensuring the smooth flow of financial operations. You'll start your day analyzing cash transactions, updating records, and reconciling accounts to maintain accurate financial data. Collaborate with experienced team members to handle customer inquiries, provide exceptional service, and resolve any discrepancies that may arise. You can anticipate participating in team meetings, where you'll share insights and learn from others, enhancing your financial insight. Embrace the opportunity to develop your skills while contributing to our mission of excellence within a supportive and high-performing environment. DUTIES & RESPONSIBILITIES: • Reconcile daily cash receipts and record JE in Sage, • Work with the underwriting department to resolve billing matters, • Process payments received by mail, walk-ins and online into billing systems, • Process agent sweeps and policy EFT payments on a daily basis, • Process premium returns via ACH to agents as needed, • Process premium refund checks and voids and record JE in Sage, • Process claims checks and voids and record JE in Sage, • Perform check verification upon request, • Close and reconcile all payment batches on a daily basis, • Assist with other accounting projects as needed, • Identify and resolve NSF'S on recurring payments daily, • Review and process collection files weekly, • Prepare responses and respond to credit card disputes and update spreadsheet as needed, • Deposits- with check scanner QUALIFICATIONS REQUIRED: • Detail oriented and proficient in data entry required., • Strong ability to multitask., • Strong Communication skills, • Proficiency with Excel and Word, Accounting Systems (Sage) Preferred: • High School education minimum with some accounting experience preferred., • Competitive Salaries, • Commitment to your Training & Development, • Medical and Dental, • Short Term Disability/Long Term Disability, • Life Insurance, • Flexible Spending Account, • Telemedicine Benefit, • 401k with a generous company match, • Paid Time Off and Paid Holidays, • Tuition Reimbursement Training Programs, • Wellness Program, • Fun company sponsored events, • And so much more! Estimated Compensation Range: $16/hr-$27.50/hr * *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. Job Posted by ApplicantPro

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