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Job Description Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. What you’ll do • Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility, • Assists customers in making payment to fully automated revenue control equipment, • Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise, • Assists in the management of the day-to-day activities of the assigned location., • Monitors parkers in pay-in lanes, • Makes every customer interaction a moment that matters through friendly and professional conduct., • Willing to assist customers that have forgotten where they parked their vehicle., • Performs other necessary functions as assigned., • Conducts garage and facility audits as required by management., • Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct., • Makes change (if required) for customers before transactions., • Quotes rates for parking services., • Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily., • Resolves customer complaints independently or with the aid of a supervisor., • Answers telephone in a prompt and courteous manner (if required)., • Maintains cleanliness of facility and picks up trash in the surrounding area., • Presents themselves professionally (neat appearance and in uniform) at all times while at work., • Arrives to work on time for scheduled shifts., • Completes any other duties that may be assigned by the supervisor. Qualifications What you need Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required: High School Diploma or an equivalent combination of experience and education Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change. Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment: Exhibits sound and accurate judgment. Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment is usually moderate to loud., • The exposure level in the work environment to vehicle emissions is moderate to high, • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high., • The work environment is subject to all weather conditions including, but not limited to, precipitation and wind., • The exposure level in the work environment to bright sunlight and nighttime working conditions is high. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision. Salary Range: $18.00 - $20.00 per hour Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.

Job Description The expected salary range for this position is based on several factors including market, funding, candidates experience level, skills, schedule, training, and related knowledge. Our ranges are developed and published as good faith estimates for the position. Salary Range: $59,773 - $65,243 | Office benefit package (Parking/Remote Expenses): $50/Month subject to change Sign On Bonus: $1000 Paid out at 6 months of employment RADIAS Health is a nonprofit Mental Health & Substance Use Disorders services organization customizing community based services through the integration of knowledge, compassion, and collaboration. We are committed to being an anti-racist organization, welcoming all people's lived experiences and building on strengths to facilitate recovery. Join our Assertive Community Treatment Teams (ACT) in providing comprehensive, integrated care to adults living with mental illness, substance use disorder, and associated medical conditions. Team services are provided where and when clients need them—in their homes, at work, and in other community settings. Team members stay in close contact with clients to help them recover and to respond quickly with more services and supports if circumstances change. The Mental Health Practitioner provides trauma informed treatment interventions that integrate clinical and psychiatric rehabilitation strategies. Practitioners guide person centered planning practices, assessing for and integrating culturally congruent responses. Additional job responsibilities include helping people access and maintain benefits and community resources, providing care coordination with external providers, connecting with natural supports, and providing crisis intervention services. As a member of an interdisciplinary ACT team, you'll have the opportunity to enhance your clinical skills and partner with Mental Health Professionals, psychiatric care providers, Nurses, Substance Use Specialist, Vocational, and Certified Peer Specialists. RADIAS Health values the professional development of all employees, offering on-going training and supervision on emerging and evidence based practices. • Work with the team to provide ACT services for clients, assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in collaboration with the client and the treatment team., • Assist in the development of comprehensive assessments, individualized treatment plans, substance abuse treatment, and other tools necessary to assist clients in the community., • Assist clients with all aspects of psychiatric rehabilitation and all aspects of obtaining and maintaining housing. Will assist and /or teach clients independent living skills such as cooking, shopping, cleaning, personal hygiene, transportation, and budgeting. Will assist clients with making and keeping appointments and any other tasks that are required through the client’s recovery process., • Work with the vocational counselor to encourage competitive employment and assist in fostering positive work skills for clients., • Attend commitment and other court hearings as required. Complete required court reports., • File reports with Vulnerable Adult, Child Protection, the Ombudsman’s Office, and other mandated/required reports when applicable., • Take the lead in assessing, planning and treating substance abuse for assigned clients both individually and in groups., • Actively and assertively engage and reach out to clients’ family members/significant others, including landlords and employers after obtaining client permission., • Perform shift management duties according to established policies and procedures., • Provide on-call crisis intervention covering nighttime hours and serve as a backup to evening and weekend staff on a rotating schedule., • Available for weekend and holiday duties on a rotating schedule., • Attend and participate in all scheduled team meetings., • Must transport clients in the community., • Complete all paperwork, reports, and charting contemporaneously and in an organized manner., • Participate actively in on-going professional growth and development; maintain appropriate professional behavior and participate in appropriate supervision., • Maintain a pattern of regular work hours., • Bachelors or Masters Degree in Behavioral Sciences or related field., • 4 weeks accrued PTO first year of employment, • 12 paid holidays, • Medical, dental, vision, life insurance, • Health Saving Accounts (HSA) + employer contribution and Flexible Saving Accounts (FSA), • Tuition reimbursement and Student Loan Repayment Assistance, • Dependent Care Account (DCA) + employer contribution, • Reimbursement for professional licensure fees, • Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities, • 403b retirement plan with an employer percentage match, • Employer paid short-term and long-term disability insurance, • Bereavement and paid parental leave, • Employee Assistance Program (EAP), • Wellness program to support employee overall health and well-being, • Variety of discounts through ADP LifeSmart, • Pet insurance, • Mileage reimbursement #TT