INSIDE SOURCE INC.
Account Manager
2 days ago
San Jose
Job Description Insidesource DEI Statement By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business. Job Summary The Account Manager oversees accounts and project teams, guiding projects from scope development to completion. With a consultative approach, they ensure client satisfaction throughout the order lifecycle while building strong, long-term customer relationships. They are also responsible for achieving revenue and margin goals. Essential Duties and Responsibilities: Client/Account Servicing • Develop and nurture client relationships in support of building trust, aligning business requirements, and increasing revenue opportunities and profitability, • Maintain comprehensive understanding of client needs, goals, business practices and satisfaction/performance criteria, • Act as single point of contact for coordination and execution of IS activities (ie. Pre and post-sale), • Responsible for overall performance of IS account / project teams (sales support, design, project management and field service teams), • Accountable for end-to-end client experience and satisfaction, • Provide timely response to customer requests for products, services and information, • Ensure generation of weekly status reports, • Enter and maintain sales forecast in CRM, • With support from IS teams, produce plans, develop specifications, generate detailed and accurate quotes and present to customer in timely manner, • Develop and execute service contracts and service level agreements, • Deliver responsible close of sale requirements by obtaining signed proposals, terms and conditions, customer purchase orders and deposits, • Ensure obstacles and/or changes in scope are identified, documented and resolved and ensure client and IS satisfaction throughout project life cycle, • Oversee and direct IS implementation of all client projects, work orders, and service requests, • Review and/or establish work plans, schedules and logistics, • Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews, • Perform project management responsibilities as required, to include site visits during installations, • Provide (and prepare, if required) project and work order status reports, • Attend project and construction meetings as required, • Provide exceptional leadership and communication to customer and internal teams, • Manage positive and productive interactions of internal and external teams, including collaboration with subcontractors and manufacturers, • Manage workload of internal teams to ensure activities are appropriately balanced and supported, • Manifest and exemplify IS values of Team First, Client Led, Change Makers, Experience Focused, • Travel may be required, • Required participation in company, department and team meetings None Skills, Knowledge, Experience Required • Outstanding project management/organizational skills – ability to manage multiple projects with minimal direction; ability to collaborate under tight deadlines in a team environment, • Proficiency in Microsoft Office (Excel, Teams, Word, Outlook, Power Point), Adobe Systems (Photoshop, InDesign) Core, hubspot and Miro, • Eye for design and layout of marketing materials, • Solid skills in copy-editing, grammar, spelling and punctuation, • Excellent and effective at oral and written communication, • Strong organizational, analytical and administrative skills, • Ability to see the big picture and integrate into day-to-day tasks and activities, • Understanding of the complexities required to thrive in the dealer and/or AEC environment, • Excellent time management skills, • Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments, • Must be a self-starter, critical thinker, collaborative and creative, • Ability to lead and inspire cross functional players, • Contract furniture industry experience strongly preferred including:, • Understanding of and/or working on RFPs, • Product knowledge, • Product specification Pay Range: $90,000 - $110,000, plus sales commission plan. The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.