Industrial Water Treatment Operations Manager
13 days ago
Bolingbrook
Job Description Total Water Treatment Systems Inc. is looking for an Industrial Water Treatment Operations Manager to oversee the industrial water treatment operations for our locations in Elgin & Bolingbrook, IL Total Water is an Employee Owned business providing excellent benefits including: • Employee Stock Ownership Plan, • 401k, • Health and dental insurance, • Short and long term disability insurance, • Life insurance, • Paid holidays Overall Professional Expectations and Customer Service Standard • Customer focus and good customer relationships are the first and foremost expectation., • Maintains a work schedule that accommodates completion of tasks within the position description and Company needs., • Demonstrates knowledge and appropriate implementation of Company policies, procedures, and Team Member Handbook information., • Observes rules of confidentiality, both on the job and in the community., • Demonstrates knowledge of job responsibilities and expectations of all Company departments by maintaining positive, open, and supportive working relationships between functional areas., • Demonstrates tact and courtesy during contact and communication with others., • Demonstrates good problem solving in dealing with emergency needs and unusual occurrences., • Demonstrates initiative and good decision-making., • Demonstrates a proactive approach in interacting with managers and team members and in ensuring the safety of the facilities., • Maintain and safeguard the company's assets (building, fleet, inventory, records, equipment, etc.), • Responsible for safe, efficient operation and preventive maintenance of the facility., • Review and control expenses., • Maintain an above-average growth rate in the marketplace. Tracking new customers and cancelations, increasing Net News., • Work with Regional Manager to prepare annual budget/plans, regularly review actual performance vs. plan, analyze variances, and take action necessary to achieve goals., • Keep abreast of local market conditions in order to increase market penetration., • Provides advanced support, and oversight of installation, start-up, service maintenance, modification and repair of commercial and industrial water purification equipment and systems., • Works with customers to schedule installation and service., • Manages work schedule, performance and training of service technician(s) in area office., • Supervises delivery and installation of DI tanks for area customers., • Communicate with the customer verbally or in writing, service related issues, including troubleshooting and diagnosis problems, and recommend the best course of action., • Stay current on QSR procedures and follow those procedures as they relate to dialysis procedures., • Prepare daily logs and administrative paperwork regarding daily work., • Identify sales opportunities and report to Industrial Sales team., • Provide leadership to accomplish the company goals and objectives., • Conducts quarterly performance reviews with IL Team Members. Responsible for performance, including hiring, pay recommendations and dismissals., • Control and minimize labor, delivery, administrative supplies and repair expenses., • Develops, delivers and oversees all aspects of training for the delivery and service team., • Direct and manage facility operations for maintenance, quality and shipping and receiving., • Establish and monitor overall facility performance for production and quality standards., • Maintain existing plant facilities, automobiles and equipment; replace, service, or make adjustments to plant facilities and equipment when necessary., • Implements and maintains preventative maintenance programs., • Incorporates shop floor organization and plant cleanliness among facility personnel., • Responsible for pre-job and current job support to Industrial Sales Engineers, Project Managers, Industrial Technicians, and customers. Support includes sales calls, project meetings, quote and bid-spec review, equipment selection, installation material selection, system installation and operation qualifications., • Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects., • Ensure that all projects are delivered on-time, within scope and within budget., • Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility., • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques., • Manage the relationship with the client and relevant stakeholders., • Establish and maintain relationships with third parties/vendors., • Create and maintain comprehensive project documentation., • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project., • Track project performance, specifically to analyze the successful completion of each project., • Meet budgetary objectives and adjust project constraints based on financial analysis., • Develop comprehensive project plans to be shared with clients as well as other staff members., • Use and continually develop leadership skills., • Attend conferences and training as required to maintain proficiency., • Perform other related duties as assigned., • Provides advanced support, and oversight of installation, start-up, service maintenance, modification and repair of commercial and industrial water purification equipment and systems., • Communicate with the customer verbally or in writing, service-related issues, including troubleshooting and diagnosis problems, and recommend the best course of action., • Stay current on QSR procedures and follow those procedures., • Stay current on industry standards including AAMI, ASTM, CMS, USP, etc., • Identify sales opportunities and report to Industrial Sales team, • Ability to sit for periods up to two hours., • Ability to stand, reaches, and bend. Use of stairs., • Ability to push, pull or otherwise move objects., • Ability to finger, grasp and use a tool, keyboard, mouse and other computer equipment., • Ability to speak, hear, read, and write the English language., • Close visual acuity is required., • Physical ability for this position is considered heavy exerting up to 80 pounds of force occasionally. Over 80 pounds assisted., • Ability to walk, stand, reach, and bend during the time it takes to deliver a route, 6 to 8 hours., • Physical ability for this position is considered heavy., • Ability to drive a forklift required., • Stretching is important at the start of each work day and periodically for alertness. It is beneficial for work safety and personal health. Total Water Treatment Systems Inc. is an Equal Opportunity Employer Minority, Female, Veteran, Disability. Job Posted by ApplicantPro