Sales Operations Manager
12 days ago
Kansas City
Job Description Sales Operations Manager Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution. Job Description The Orange EV Sales Operations Manager is a builder role. This person will be responsible for designing, implementing, and continuously improving the systems and processes that power our sales organization. This is not a role for someone who manages what they inherit; it is a role for someone who builds what the business needs. This role owns the infrastructure across three core functions: the sales system (CRM, reporting, forecasting, and data integrity), the sales process (quoting, order management, deal workflow, and field enablement), and customer success operations (post-sale coordination, delivery tracking, and account lifecycle management). Where those systems are incomplete or informal, this role builds them. Where they exist, this role owns and optimizes them. As a key leadership position, this role requires deep sales operations experience, strong people management skills, the ability to operate as a true strategic partner with the Director of Sales Operations and taking ownership of execution so that leadership can focus on growth. Required Qualifications • Bachelor's degree in business management, operational management, or related field., • 7+ years of hands-on sales operations experience with demonstrated ability to work across ERP, CRM, reporting, and business intelligence systems., • 5+ years of people leadership experience, with a track record of building accountability and developing team members, not just managing them., • Proven experience designing and building sales systems and processes from scratch in complex B2B environments, not just inheriting and managing existing ones., • Hands-on Salesforce experience in an ownership capacity: pipeline architecture, workflow configuration, reporting, and data governance., • Demonstrated ability to build and improve systems across the sales process (quoting, order management, deal workflow) and customer success operations (post-sale coordination, delivery tracking, account lifecycle management)., • Deep operational expertise paired with the discipline to delegate, set standards, coach the team, and ensure quality while empowering the team to own execution., • Strong ability to set clear expectations, follow through on commitments, and maintain consistent standards across the team., • Strong project management capabilities with exceptional organizational skills and attention to detail., • Outstanding written and verbal communication skills with ability to influence at all levels., • Demonstrated capacity to thrive in fast-paced, high-growth environments., • Strategic thinking balanced with tactical execution to manage multiple competing priorities., • Cross-functional collaboration skills with a reputation as a trusted partner., • A self-starter who brings new ideas, implements them, and tracks their success., • Well-developed capabilities in problem-solving and implementing efficient processes., • Driven, leads by example, and passionate about contributing to the company mission with an opportunity to make an impact., • Proficiency in business software (Microsoft Excel, PowerPoint, Word, Outlook) Preferred Experience • Experience in manufacturing, fleet, logistics, or clean energy industries., • Background in leading teams through periods of high growth or organizational change while maintaining operational discipline., • Hands-on experience with Salesforce CRM (administration, reporting, data management) strongly preferred., • Experience owning or significantly improving a post-sale or customer success operations function., • Familiarity with EOS/Traction methodology and Quarterly Rocks. Key Competencies • Team Leadership and Development: Lead, coach, and develop a sales operations team; manage performance and foster a culture of accountability, ownership, and continuous improvement., • Sales System Ownership: Design, build, and maintain the CRM, reporting, and data infrastructure that gives the sales organization clear, reliable visibility, and take ownership of gaps where systems don't yet exist., • Sales Process Design & Enablement: Map, document, and improve the end-to-end sales process from lead qualification through close and including quoting workflows, order management, and the operational infrastructure that supports field sales execution., • Customer Success Operations: Build operational framework that ensures a seamless customer experience from signed contract through delivery, training, and ongoing support with systems that track status, surface issues, and drive accountability., • Strategic Partnership: Serve as a key operational partner to the Director of Sales Operations, bringing a continuous improvement mindset and reducing leadership dependency on day-to-day execution. Role will be based full-time in our Kansas City area office (not a remote or hybrid role) Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity