Customer Service Associate
3 days ago
Naperville
Job Description Overview: Under the direct supervision of the Customer Service Manager, the Customer Service Associate I performs a variety of customer service functions relating to membership sales, activity registration, facility rentals, program communication and facility service-desk duties. Essential Duties and Responsibilities: • Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities., • Successfully operate multiple computer software packages simultaneously in order to assist customers., • Ensure confidential use of customer information, including credit card transactions and household account information., • Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions., • Successfully balance receipts, reconcile transactions and prepare daily bank deposits., • Inform participants of waitlist availability, class cancellations or changes via phone and email., • Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures., • Establish and maintain a positive working relationship with residents, customers, vendors, community partners and co-workers., • Comply with District financial policies. Communicate budgetary requests to supervisor., • Act as a resource agent for community by taking initiative to seek and share information., • Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations., • Respond to all customer comments and questions in a timely fashion., • Respond appropriately to safety and emergency situations., • Excellent telephone technique, etiquette and high volume handling skills., • Excellent written and verbal communication skills., • Ability to professionally attend to the needs of customers. Address complaints and resolve concerns as needed., • Handle confidential situations in a professional manner., • Strong command of the English language and proper grammar., • Ability to work with a diverse population and large spectrum of demographics., • Ability to organize, gather and retain a large volume of information for use in assisting internal and external customers., • Acquire excellent knowledge of all internal departments., • Strong math aptitude– in reconciling daily work, preparing deposits, etc., • Attention to detail and accuracy., • Display initiative and independent thinking skills., • Experience with different types of tender, credit cards and other point of sale items beneficial., • Minimum one (1) year customer service experience preferred., • Requires flexibility of work schedule to accommodate Park District facility hours, rentals, programs and events., • Must be available to work weekend rotations and some evenings., • Subject to inside environmental conditions., • Sustained posture in a seated or standing position for prolonged periods of time., • Continuous exposure to computer screens., • Occasionally lift, carry and move light weight objects (20 lbs.) To be considered for this position, interested individuals must complete the online application accessible at . Materials submitted through mail, email, or fax will not be considered.