Account Manager - State Farm Agent Team Member
25 days ago
Raleigh
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Flexible schedule, • Paid time off RESPONSIBILITIES: • Office Administration:, • Manage daily office operations, including scheduling, supply inventory, and maintaining a professional work environment., • Oversee administrative processes such as mail handling, data entry, and recordkeeping., • Maintain office equipment and coordinate repairs or upgrades as needed., • Staff Supervision:, • Train, supervise, and support office staff and customer service representatives., • Assign tasks, monitor performance, and provide feedback to team members., • Assist in recruitment and onboarding of new employees., • Customer Service:, • Ensure customers are greeted and assisted in a professional, friendly manner., • Handle escalated customer inquiries and resolve issues promptly., • Maintain high standards of client confidentiality and service quality., • Sales Support:, • Assist the agent with sales processes, including quoting, policy changes, and follow-ups., • Track leads, appointments, and conversion rates., • Support marketing initiatives and community outreach., • Compliance & Reporting:, • Ensure office activities comply with State Farm policies, procedures, and regulatory requirements., • Prepare and submit required reports to the agent and/or corporate office., • Maintain accurate records for audits and reviews., • Financial Tasks:, • Manage office budget, expenses, and petty cash., • Assist with payroll and invoice processing.QUALIFICATIONS:, • Experience in office management, administration, or customer service (insurance industry preferred)., • Strong leadership, communication, and organizational skills., • Proficiency with office software (Microsoft Office, CRM systems)., • Ability to multitask and manage competing priorities., • High school diploma required; college degree preferred.