Service desk jobs in Dallas, Texas - Page 7Create job alerts

Job Description About the Role Our client seeks an experienced Service Desk Support Specialist with a strong technical support background, great communication skills, and the ability to solve problems quickly in a fast-paced environment. You’ll be responsible for ensuring seamless IT operations and providing exceptional end-user and AV support across multiple locations. Responsibilities End User & Technical Support • Provide hands-on support for hardware, software, and network issues across Windows and macOS environments., • Troubleshoot complex incidents, document, and escalate when necessary., • Maintain and upgrade systems to ensure optimal performance and security., • ·Customer Service: Build and maintain strong relationships with end-users, providing exceptional customer service and addressing their IT needs proactively. Remote Datacenter & Network Support • Assist with network configurations, hardware relocations, and maintenance events., • Support server operations, including restarts, shutdowns, and hardware troubleshooting., • Patch network ports and provide liaison support for onsite issues., • Diagnose and resolve LAN/WLAN connectivity problems. Audio-Visual (AV) Support • Perform local firmware upgrades and ensure all devices are updated., • Manage hardware associations between existing systems and upgrade kits., • Maintain the XiO Cloud Global IT instance for device monitoring and management., • Schedule and execute regular firmware and system updates to ensure optimal performance., • Configure all AV hardware components within meeting and collaboration spaces., • Set up scheduling defaults for all TSW/TSS touch panels., • Configure and optimize Microsoft Teams and Zoom Room hardware solutions., • Coordinate beta and pre-release firmware rollouts with the Engineering team., • Retrieve and analyze system logs to support engineering and troubleshooting., • Provide end-to-end AV hardware configuration and support across global regions, including the U.S., EMEA, and APAC. What You’ll Bring • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)., • 3+ years of IT service desk or technical support experience., • Strong troubleshooting skills with hardware, software, and network systems., • Excellent communication and multitasking abilities., • Familiarity with AV systems (Crestron, Teams, Zoom) strongly preferred., • ITIL knowledge or certification is a plus.

Job DescriptionDescription: Description Saenz-Garcia Law, PLLC is a dedicated legal practice specializing in immigration law. We are committed to providing comprehensive legal services to clients facing immigration challenges. Our team is passionate about advocating for justice and ensuring that our clients' rights are protected. We are seeking a highly organized, friendly, and bilingual individual to join our team as a Front Desk Administrative Assistant for our Dallas location. As the first point of contact for our company, you will be responsible for providing exceptional customer service to all visitors and guests. Key Responsibilities • Run errands for the firm, such as to the post office or for court filings, • Greet and welcome visitors in a professional and friendly manner, • Provide accurate and timely information to visitors, • Assist with administrative tasks such as filing, data entry, and document preparation, • Receive and distribute mail, packages, and deliveries, • Maintain a clean and organized front desk area, • Collaborate with other administrative staff to ensure efficient office operations, • Assist with special projects and tasks as assigned Requirements: Qualifications • Bilingual (English/Spanish) is a must, • High school diploma or equivalent; additional qualifications as an Administrative Assistant or Secretary are a plus, • Proven experience in a similar role in a professional office environment, • Excellent verbal and written communication skills, • Exceptional customer service and interpersonal skills, • Strong organizational and multitasking abilities, • Proficient in Microsoft Office Suite (Word, Excel, Outlook), • Ability to handle sensitive and confidential information with discretion, • Professional appearance and demeanor, • Ability to work independently and as part of a team We Offer: • Medical (Firm covers 100% of employee-only premiums), • Dental, • Vision, • 401K with 4% match, • Group Life Insurance, • Vol Life Insurance up to 500K, • Vol STD, • Group LTD, • Flex Spending Accounts, • Telemedicine (for all employees and dependents), • Mental Heath assistance (all employees and dependents), • 3 weeks accrued PTO, • $75 monthly health/wellness reimbursement (for gym, chiropractor, massage therapy, etc. up to employee), • Assistance/reimbursement of CLE/Bar dues and fees

Job DescriptionCompany Description Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities • Provide customer support for designated equipment, • Answer client questions in a professional manner, • Accept and deliver all service calls assigned within the established service level agreement for each client, • Meet established customer service satisfaction criteria as outlined in established guidelines and policies, • Complete all administrative tasks associated with each call as documented in established policies and guidelines, • Complete real-time reporting of all calls as documented in established policies and guidelines, • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client, • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements, • Report all activity in an accurate and timely manner, • Understand all Safety policies and guidelines and work within the guidelines of policies daily, • Additional requirements may exist if offer of employment is extended, • Other duties may be assigned to meet business needs Qualifications Education and Experience: • Typically requires technical school certification or equivalent and 0-2 years of relevant experience, • Previous customer service experience is a plus Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management, • Knowledge of relevant software and hardware, • Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: • Ability to communicate regarding technical issues with clients, • Ability to drive to client locations, • Ability to drive long distances, and occasional overnight assignments within other geographies, • Ability to lift and or move various computer equipment up to 50 lbs, • Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionFrost Brown Todd LLP, a national law firm of 1000+ legal and business professionals in eighteen markets, is currently seeking a full-time Technical and Desktop Support Specialist to join our Dallas Office. This position will take on exciting challenges, offer second-tier help desk support, assist with equipment setup, and ensure a seamless experience for our internal clients. Key Responsibilities: • Work closely with members of the Applications and Support teams to effectively resolve technical issues., • Provide second-tier help desk support via phone, desk side and remote assistance., • Set up hardware, printers, telephones and peripherals to ensure seamless operation., • Track the distribution of laptops, printers, and mobile devices from the firm's loaner pools, following proper procedures to protect the firm's investment in these assets., • Assist with daily audio-visual setups and the checkout of laptops and other equipment as requested., • Provide expert telephone support to internal clients, troubleshooting a variety of software, hardware and network issues until resolution or escalation., • Log internal client calls, maintain records and capture final solutions in the firm's online ticketing system., • Route calls to the appropriate group for resolution in accordance with established escalation procedures and provide status updates to internal clients throughout the life of an incident., • Assist with familiarizing employees with the firm’s computer systems, software, and phone system., • Associate degree or equivalent from two-year college or technical school, or equivalent combination of education and experience., • Ability to lift up to 50 pounds individually, and the ability to crawl under a desk in order to service computers., • Ability to work on call-support on a designated weekends throughout the year. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.

Job Description EFJohnson Technologies is a subsidiary of JVCKENWOOD Corporation, a leading provider of P25 communications solutions for first responders in public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EFJohnson and KENWOOD brands. EFJohnson provides wireless communications products and systems for public safety, commercial, and government customers. It designs, manufactures and markets conventional and trunked radio systems, land mobile radio repeaters and mobile and portable radios, including Project 25 digital radio products. This position is 100% in office Monday – Friday. OFFICE MANAGER The Office Manager will provide overall office support for EFJohnson and JVCKENWOOD in a professional manner to ensure a favorable image to all visitors and callers. This person will also provide administrative support for Human Resource functions and other departments, as requested. You must be detail-oriented, proactive, and confident navigating complex demands with professionalism and grace. ESSENTIAL FUNCTIONS: • Greet, assist, and direct visitors as appropriate. Maintains lobby area to present a professional atmosphere., • Directs all incoming calls and calls directed by automated system in a courteous, timely and tactful manner. Directs messages, retrieved voicemail messages, faxes, packages and mail, as required, in a timely manner., • Ensure information maintained at the front desk is kept up to date throughout the year., • Exhibit a professional and confidential demeanor to all employees, including the ability to get along with others, have a sense of urgency, and help create a cohesive, productive unity dedicated to the achievement of corporate goals., • Ensure office supply levels are maintained and place orders when needed or requested, including business cards and name plates., • Ensure all break rooms are stocked daily, and supplies are ordered, as needed., • Ensure conference rooms are maintained., • Coordinate travel for members of executive team, customers, and members of JVCKENWOOD, as requested., • Provide support to executive team, as requested., • Assist other departments with projects, as appropriate including but not limited to assisting with month-end statement mail outs., • Coordinate vendor/customer visits with on-site staff., • Assist with scheduling support: meetings, conference rooms, ordering lunches and supplies needed for different meetings, as requested., • Assist shipping and receiving with preparing outgoing packages as needed and ensures they are picked up each day before shift ends., • Assist with new hire onboarding (order business cards and name plates)., • Maintain confidentiality regarding all company and HR related information., • Perform assigned administrative duties from HR or designated staff., • Works on projects as assigned for HR department., • Agree to abide by the established Approval Matrix. REQUIRED EDUCATION AND EXPERIENCE: • High school graduate or equivalent, • Two-year degree, Administrative Support or related degree preferred, • Proficient in Microsoft Office: Microsoft Word, Excel, and Power point, • Five to six years of experience in administrative/office management role, • Experience in working with confidential information, • Experience working with Concur travel and expense a plus COMPETENCIES: • Ability to maintain a high degree of confidentiality, • Ability to perform with limited supervision, • Ability to exercise good judgment in all communications, • Ability to present professional image on behalf of company, • Ability to react in emergency situations in an effective manner, • Ability to cross train others with accuracy TRAVEL • None EF Johnson Technologies is an Equal Opportunity/AFFIRMATIVE ACTION Employer who values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.

Job DescriptionCompany Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description We are seeking a dynamic and experienced Regional Client Director to drive client revenue and margin growth across existing accounts in the TMT sector across North America. The successful candidate will own client P&L, shape industry strategy, and lead a team of Client Partners to achieve performance targets and career growth. Key Responsibilities: • Drive client revenue and margin growth to meet portfolio targets., • Own client P&L, sign off deal margins, and ensure profitable delivery., • Shape industry strategy with MD and GBDD; align GTM plans to client portfolio needs., • Develop and lead Client Partner team with clear performance targets and career pathways., • Act as senior escalation point for client delivery, commercial, or service issues., • Foster a culture of continuous improvement, accountability, and inclusive leadership.Qualifications, • Bachelor’s degree, relevant professional qualification, and possibly a postgraduate qualification such as an MSc, MBA, or other appropriate business, engineering, scientific, or industry qualification., • Minimum of 10-15 years of professional experience in client management or a similar senior leadership role., • Proven track record of driving significant revenue and margin growth within a diverse portfolio., • Extensive experience in developing and executing client strategies that drive business growth and enhance client satisfaction., • Demonstrated success in managing account P&L and achieving financial targets., • Experience in leading and mentoring high-performing teams., • Travel is an integral part of a this role and the individual will need to travel locally, within country, and internationally as needed to perform the role (they should have a valid passport/driving license and be prepared to travel during working hours as needed by the company)., • Work-related tradeshows or live events may require the individual to occasionally lift 25 pounds. Additional Information Discover some of the global benefits that empower our people to become the best version of themselves: • Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;, • Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;, • Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;, • Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;, • Health: Global internal wellbeing programme, access to wellbeing apps;, • Community: Global internal tech communities, hobby clubs and interest groups, culture and inclusion programmes, events and celebrations. Additional Employee Requirements • Participation in both internal meetings and external meetings via video calls, as necessary., • Ability to go into corporate or client offices to work onsite, as necessary., • Prolonged periods of remaining stationary at a desk and working on a computer, as necessary., • Ability to bend, kneel, crouch, and reach overhead, as necessary., • Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary., • Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary., • For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary. USA Benefits (Full time roles only, does not apply to contractor positions) • Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options, • Flexible Spending Accounts (Medical, Transit, and Dependent Care), • Employer Paid Life Insurance and AD&D Coverages, • Health Savings account paired with our low-cost High Deductible Medical Plan

Job DescriptionDescription: Job Title: Office Manager Accountable To: Human Resources Manager FLSA Classification: Regular Full Time Exempt (Salary) Who We Are SHM Architects, PLLC is a Dallas-based architecture, landscape, and interior design firm with extensive experience in boutique planning, single-family and multi-family residential, master planning, retail, and niche commercial architecture. A review of our portfolio will show no singular “style,” reflecting our design philosophy that unites our client’s programmatic requirements, budget, and a healthy respect for their site. We are ordinary people that are extraordinarily good at our work. Through the collaborative process and strong working relationships, we believe our portfolio reflects a more thoughtful and engaging work than that achieved by a single individual. For more information, please visit our website at What We Believe Our passion is enriching lives by enhancing the beauty of our environment. We believe creating beautiful designs with purpose requires two things: passion and time. Our clients understand that, while our process may be uncompromising, it results in personalized, luxurious designs that are never flashy, and are always aspirational. SHM Core Values: • Embraces Imperfect Beauty, • Engaged to Make a Difference, • Displays Humility and Compassion, • Individually Driven, • Honest and Truthful Are You a Fit? Are you individually driven and engaged to make a difference at work and in the community? Does the idea of supporting a group of design professionals in creating beautiful living environments excite you? Would others describe you as a lifelong learner dedicated to taking a relaxed approach to finding new ways of solving complex problems? Are you comfortable embracing imperfect beauty? If you answered yes, then read on! A Day in the Office Looks Like This: The primary role of the Office Manager is to oversee the daily operations of the office, ensuring efficiency and a productive and comfortable work environment for the SHM team members in every location. It is the responsibility of the Office Manager to support the firm’s effective and efficient operation and make it easier for the staff to perform their functions efficiently. The Office Manager must be capable of running day-to-day operations while supporting long-term firm growth. The incumbent works in a fast-paced, creative environment with passionate team members who are focused on quality and execution. The ideal candidate manages a variety of ongoing tasks simultaneously, shifts priorities independently, and communicates courteously and effectively with all stakeholders internally and externally. Ultimately, the Office Manager is vital to the smooth operations of the firm and serves as a strategic partner to ownership and senior leadership of the firm. A desire to learn and grow in the role as the firm continues to grow is essential. • Facilities Oversight and Management: Ensure the smooth operations of all SHM locations as it relates to facilities management, security (keys, card access, alarms, etc.), space planning, maintenance, furniture and appliances, storage, and moves. This also includes the negotiation and purchase/lease of items such as furniture, appliances, equipment, etc. along with related maintenance/service contracts., • Equipment Management: Oversee the budget and ensure the smooth operations and maintenance/repair/service of all equipment and maintenance contracts at all SHM locations including printers, phones, appliances, etc., • Supply Management: Monitor, order, and oversee budget of all supplies for all SHM locations, including but not limited to office, kitchen, and printer supplies., • Office Communication: Communicate with employees as it relates to office management, including office closures, preparation for inclement weather, out-of-service equipment, etc., • Employee Onboarding and Offboarding: Participate in employee onboarding and offboarding tasks and events related to responsibilities of office management., • Event Support: Contribute expertise to any event planning and execution, oversee equipment needs and operation for any event or firmwide meeting, etc., • General Administrative Support: Assist Executive Assistants with license renewals and tracking of continuing education credits for firm’s Principals, maintain Outlook contacts and office phone list, monitor and manage Office calendar in Outlook, maintain Skedda for desk management in Dallas office, log and issue gift cards, etc., • Other duties as assigned Do You Have the Skills and Experience? Here’s What We’re Looking For: • Proficient software skills in Microsoft Office 365 suite of products (Word, Excel, PowerPoint, Outlook, Teams) and other platforms like Zoom, Adobe Pro, Skedda, • Ability to effectively communicate and collaborate in an articulate, courteous, respectful, and professional manner with design staff, administrative staff, and leadership internally and vendors and service providers externally, • Demonstrate problem-solving and critical thinking skills to identify and resolve issues that impede the smooth operation of all SHM offices or that prevent the staff from working most efficiently, • Must be detail-oriented to ensure accuracy and precision in all tasks, • Have a friendly and professional demeanor, and thrive in supportive roles as a nurturing “people person”, • Ability to work collaboratively with others and prioritize workload including being flexible to pivot priorities as needed, • Demonstrate self-sufficiency and self-motivation to work with little supervision to identify opportunities and execute on projects to improve organization and efficiency, • Possess a high level of professional integrity by taking pride, ownership, responsibility, and accountability for self and outcomes while also demonstrating humility, • Function as a positive influence on the office environment and the firm as a whole And Here’s Our End of the Bargain: • Competitive salary with additional bonus opportunities, • Medical insurance 100% paid for employee only, based on coverage selected, • 100% paid short- and long-term disability and group life & AD&D insurance for employees, • Other voluntary benefits like dental, vision, additional life insurance, Legal Shield/ID Shield, critical illness insurance, accident insurance, and pet insurance, • Annual healthy living benefit, • Free use of Energy Square Fitness Center for employees, • HSA quarterly employer contributions, • Safe Harbor 401(k) retirement plan with company contributions whether you contribute or not, • Personalized PTO, • Five (5) paid holidays plus a winter break typically 12/24 through 1/1, • Paid leave for new parents (birth, adoption, placement / maternal and paternal) to support work/life balance and family bonding, • Professional development opportunities, • Paid covered parking for all employees, • Other perks like weekly breakfasts, monthly happy hours, office lunches, our Spring/Summer event, Texas State Fair Day and team building event, Halloween contests, Thanksgiving Family Luncheon, Winter Holiday Party, and the list goes on! Supervisory Responsibilities • Participates in the hiring and training of the Executive Assistants and the Receptionist, • Conducts performance evaluations on a quarterly basis that are timely and constructive, • Handles hiring, discipline, and termination of employees as needed with the support of the Human Resources Manager and the Operations Director Work Environment We work in a collaborative, indoor office environment at the top of the historic Meadows Building at Energy Square. This is a great location with quick access to US-75 and the Lovers Lane DART Station practically on site. Normal work hours are 8:30 AM – 5:30 PM Central Monday through Friday with one hour for lunch, but we are flexible if our business and customers’ needs remain priority #1. Occasionally, there may be a need to work outside of normal work hours or weekends to meet business needs. Some local travel may be required. There may be an occasional need to travel to other office locations outside of Texas. Physical Demands This is a largely sedentary role and requires the ability to sit for long periods of time, operate a keyboard, and communicate clearly and effectively on the phone, in-person, and via written communication. However, there may be occasional specific situations that require lifting, bending, stooping, twisting, kneeling, and/or reaching. Work Authorization Requirement Must be authorized to work in the US when an offer of employment is accepted. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment verification form (Form I-9) upon hire. Affirmative Action/EEO Statement It is the policy of SHM Architects, PLLC to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements: • Bachelor’s degree, ideally in business administration or a related field, • Minimum of 5 years of progressively responsible administrative/office management experience, including staff or operations oversight, • Preferably Microsoft Certified / Microsoft Office Specialist (MOS) or can demonstrate Microsoft 365 competency through testing, • Certified Administrative Professional (CAP) or Certified Manager (CM) certification preferred, • Proven ability to work independently and manage operations with little oversight, • Strong background in staff supervision, vendor management, and budget oversight, • Excellent organizational, communication, and problem-solving skills