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Service technician jobs in Illinois

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  • Remote Customer Service Rep
    Remote Customer Service Rep
    11 days ago
    $23–$27 hourly
    Full-time
    Northbrook

    Rate: $27/hr with full benefits POSITION SUMMARY: The remote Customer Service Rep plays a critical role in ensuring the highest level of service and satisfaction for customers and internal pharmacy staff. The Agent plays a critical role in addressing complex, time-sensitive, or unresolved issues escalated from frontline pharmacy call center staff and operations. This position serves as a senior-level support representative, collaborating directly with clinical staff, healthcare providers, and internal pharmacy teams to ensure timely, compliant, and compassionate resolution of advanced inquiries. This role requires a Certified Pharmacy Technician (CPhT) with strong pharmacy knowledge, problem-solving and de-escalation skills, and the ability to manage sensitive interactions with professionalism and urgency while supporting the needs related to pharmacy operations across 13 locations in California, Texas, Illinois, New York, and Ohio. The ideal candidate will have exceptional communication skills, call center experience, a patient- metric mindset, and the ability to work independently in a fast-paced, multi-state environment. Key Responsibilities: Serve as the leading problem resolution analyst between patients, healthcare providers, corporate and internal pharmacy teams. Receive escalated calls/cases from front-line support team regarding delayed, failed fulfillment, high priority complaints, service dissatisfaction and urgent resolution needs. Investigate root cause analysis of escalations and process improvement, utilizing pharmacy systems (EHR, PMS, CRM and other platforms for reporting) Handle inbound and outbound calls, emails, tickets and online messages with professionalism, accuracy, and empathy. Provide detailed information about medication orders, refill requests, delivery timelines, and pharmacy processes. Resolve issues related to delayed shipments, prescription delivery status, and account concerns in a timely and efficient manner. Deliver clear and professional communication to providers, clinics, or internal stakeholders regarding resolution steps and outcomes Accurately document escalation, resolution and actions taken in EHRs or ticketing systems Follow up with patients and providers to ensure satisfaction and close the communication loop. Identify and report recurring issues, trends, and potential service gaps to management.. Remain knowledgeable on approved customer centric talking points as well as updates to policy and process changes across all pharmacy locations. Ensure compliance with HIPAA and all applicable state and federal regulations during every interaction. Required Qualifications: Current and active Certified Pharmacy Technician (CPhT) license. CPhT license in Ohio or ability to obtain multi state licensure in Ohio, Illinois and Texas a plus.

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  • Construction Worker
    Construction Worker
    1 month ago
    $18–$25 hourly
    Full-time
    Streator

    About Us VSMHI Home Improvement is a locally trusted home renovation company specializing in residential remodeling, repairs, and improvement projects. We take pride in delivering high-quality craftsmanship, dependable service, and professional results for every client. Position Summary We are seeking dedicated Home Renovation Technicians to join our growing team. In this role, you will support a wide range of renovation tasks, contributing to both small and large residential projects. The ideal candidate is reliable, hard-working, and eager to learn new skills within the home improvement trade. Key Responsibilities • Assist with day-to-day home renovation activities, • Perform basic carpentry, painting, flooring installation, and demolition work, • Load, unload, and organize tools, materials, and equipment, • Follow safety procedures and maintain a clean, safe job site, • Support skilled tradesmen as needed, • Communicate effectively with supervisors and team members, • Complete assigned tasks efficiently and with attention to detail Qualifications • Previous experience in home renovation or construction is preferred, but not required, • Ability to lift 50+ lbs and work on your feet for extended periods, • Strong work ethic, punctuality, and willingness to learn, • Basic knowledge of hand tools and power tools (preferred), • Valid driver’s license and reliable transportation, • Ability to follow instructions and work in a team environment Work Schedule • Full-time, Monday–Friday (occasional weekend work depending on project needs), • Work is performed on-site at various residential locations Compensation • Competitive hourly pay based on experience, • Opportunities for skill development and advancement How to Apply: Please submit your resume, or use the chat function to get in touch with us. Qualified applicants will be contacted to schedule an interview.

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