Patient Care Coordinator RN, Holy Cross Hospital
23 hours ago
Silver Spring
Description: Job Summary: The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission. Essential Responsibilities: • Completes an initial face-to-face assessment for every admitted member to identify discharge needs within 24hrs of admission., • Document in KPHC and communicate the assessment outcomes to determine the appropriate transition plan with MAPMG physician healthcare team and patient/family., • Active participant in daily Care Without Delay (CWD) rounds reporting on patient progression towards the established discharge plan., • Review and document discharge plan in accordance with KP discharge planning documentation policies, facility policies, and regulatory requirements., • Document any updates, care progression and barriers to discharge daily, and as indicated on assigned patients., • Manage timeliness of care progression with physician and nursing staff to prevent avoidable delays and or days., • Collaborate with Social Worker to coordinate, long-term care, assisted living, financial assistance, and other services, as required., • Send referrals/communicate with in-network vendors for coordination of post-acute levels of care such as Home Health, DME, IV infusion, SNF, Sub-Acute and Acute Rehab., • Timely identification, recording, and escalation of delays in care and barriers to discharge. Provide solutions to correct delays and recognize systemic patterns that require corrective action., • Assure follow up appointments and referrals to ambulatory case manager for high-risk patient population are scheduled and communicated to patient/family prior to discharge., • Observe all facility safety policies and procedures (infection control, Members Rights policies, and any regulatory requirements), • Participate in Quality Assurance duties and implementation of programs to improve care Quality Indicators., • Maintain professionalism with all duties in an effective and timely manner as directed or assigned by designated supervisor., • Associate Nursing degree required. License, Certification, Registration, • This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire., • Registered Nurse License (Virginia) within 6 months of hire AND Registered Nurse License (Maryland) within 6 months of hire OR, • Compact License: Registered Nurse within 6 months of hire, • Registered Nurse License (District of Columbia) within 6 months of hire, • Basic Life Support Additional Requirements:, • Experience using an electronic medical record system, • Some awareness or knowledge of health/care reimbursement systems (Medicare Advantage, Commercial payer, Medicaid and CMS regulatory rules), • Annually: Successful completion of PCC Assessment of Critical Skills, Passing score on inter-rater reliability., • Must be able to effectively communicate with physicians, members and their family or representatives, and hospital staff., • Ability to work independently and apply critical thinking skills for problem solving and decision making., • Adheres to KP Employees Handbook and facility policies and procedures., • Must have excllent time management skills to develop organized work processess in a high-volume envirornment with rapidly changing priorities., • Intermediate computer skills (Microsoft Office Suite proficiency)., • Ability to tolerate and cope with ambiguity., • Ability to pormote teamwork and to work effectively as a team member., • Excellent verbal and written communication skills., • Ability to interact/communicate effectively with key internal and external stake holders., • Provide excellent customer service to promote excellence in the patient experience. Preferred Qualifications:, • Recent acute care, case management, or home health experience preferred., • BSN preferred.