ServiceNow SME (TS)
hace 8 meses
Tampa
Job Description RedSky is seeking a highly skilled ServiceNow Systems Engineer to support the development, testing, and production of ServiceNow environments for a large, mission-driven Information Technology Program. This position is based in Tampa, FL, and offers the opportunity to deliver enterprise-level ServiceNow solutions in support of a high-impact federal customer. Key Duties and Responsibilities • Perform ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades, and technical implementation., • Implement solutions in a Linux environment and manage ServiceNow integrations with external systems., • Support IT Operations Management (ITOM) and IT Asset Management (ITAM) applications, including discovery, asset management, service mapping, and event management., • Monitor and maintain system stability, analyze and address potential risks to prevent service interruptions., • Implement, optimize, and maintain relational databases such as MariaDB., • Configure and maintain ServiceNow Strategic Portfolio Management (SPM) modules, delivering expertise in Agile development, project, portfolio, demand, and resource management., • Develop dashboards, KPIs, and reports to provide visibility into IT portfolio and service performance., • Collaborate with the Continual Service Improvement (CSI) lead to evaluate new initiatives and implement advanced ITSM processes., • Apply best practices from ITIL, Agile, and PMBOK frameworks in enterprise IT service delivery., • Maintain strong customer relationships and support lifecycle management of IT hardware across the enterprise., • Provide end user support and training on ServiceNow modules and best practices., • Configure ServiceNow application fields, forms, views, notifications, roles, and access controls., • Modify and customize core applications, such as Incident, Problem, Change, Requests, and Service Catalog., • Offer consistent, regular attendance and perform related duties as assigned.Desired Qualifications, • ServiceNow ITSM Implementer certification (preferred), • Experience with JavaScript, HTML, and CSS, • Knowledge of incident, problem, change, request, and knowledge management, • Hands-on experience with ServiceNow scripting (HTML, CSS, Angular JS, Jelly scripts, RESTful APIs), • Skilled in best-practice engineering methodsRequired Education and Certifications, • Bachelor’s degree in Computer Science, Information Systems, or a related field, • Minimum 5 years of relevant professional experience, • 3–5 years of specific experience as a ServiceNow Systems Engineer, • ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer, • ITIL v4 Foundation Certification, • Applicable DoD 8140 or DoD 8570 certificationSecurity Clearance Requirement, • Must possess an active Secret security clearance (TS/SCI eligibility preferred).Travel Requirement, • Up to 10% travel annually, including support for OCONUS (Outside Continental U.S.) locations as required.