Infrastructure Services Engineer
hace 21 días
Cincinnati
Job DescriptionPosition Summary The Infrastructure Services Engineer is responsible for working in a team environment to support and enhance the development and management of DartPoints’ Infrastructure Services line of products and customers. DartPoints’ suite of Infrastructure Services includes: • Multi-Tenant and Private Cloud environments, • OS and anti-virus management, • Full server and network device monitoring and management, • Managed backup and vaulting, • Managed disaster recovery and replication, • Managed firewall and network appliances, • Managed IPS/IDS appliancesPrimary Responsibilities, • Maintenance, change management, issue resolution, lifecycle management and support of server, storage, network systems for DartPoints customer facing platforms, • Manage availability of multi-tenant cloud platforms, delivering 99.999% uptime SLA to customers, • New customer provisioning and services installation, • Escalation resource for Customer Support Teams, • Act as final-tier escalation for critical incidents; participate in 24×7 on-call rotation, • Maintain a working level of proficiency with all DartPoints services, • Other as assigned by your supervisorqualifications, • Associates Degree in Network Services, Information Technology, Systems Administration, or other technical discipline and 2 - 4 years of applicable experience, • 2-5 years hands-on experience managing Nutanix HCI in production including deployment and migrations, • Deep expertise with Veeam Backup & Replication and/or Zerto in multi-site replication in enterprise or service-provider environments, • Strong knowledge of hypervisors (Nutanix AHV required; VMware ESXi highly desired), • Comfortable with physical data center tasks: racking, cabling, smart hands, hardware break-fix, and DCIM tools, • General understanding of IP networking is required, • Excellent verbal and written communications skills, • Excellent documentation skills, • Strong attention to detail, making and keeping commitments and meeting deadlines, • Relevant certifications strongly preferred: NCP-MCI, VCP-DCV The following criteria apply to all positions: • Employees must complete individual quarterly objectives as assigned