Membership Manager
hace 9 horas
Chicago
Job Title: Membership Manager Department: Membership & Events Reports To: Director of Strategic Partnerships and Membership Engagement Salary: $75,000 - $85,000 Our Culture: HACIA’s culture is rooted in our mission & guided by our values charter, which serves as a shared commitment to embodying the principles that define who we are & how we lead, serve, & work together. These five values guide the decisions, partnerships, & actions we take: • Community: We build together., • Excellence: We set the standard., • Integrity: We do the right thing., • Stewardship: We care for what has been entrusted to us. Position Summary: This role drives member growth, engagement & retention, partnering with leadership to recruit and support members. Essential Duties & Responsibilities: This position will require you to be able to complete the following essential duties, though this is not an exhaustive list & HACIA may amend this job description at any time & at its discretion: • Develop & execute strategies to attract & recruit new members, including contractors, professional services firms, & organizations that service the construction industry such as banks., • Analyze market trends & conduct research to identify potential target audiences & opportunities for growth within the construction ecosystem., • Cultivate & maintain strong relationships with current & prospective members to ensure their active participation & support., • Plan & coordinate member-focused events, meetings, committees, & initiatives to enhance engagement & strengthen the sense of community within our membership., • Connect members to subject matter experts for additional support including technical assistance, & business capacity opportunities., • Develop a Member Journey Map: Outline member touchpoints from onboarding to renewal & improve member onboarding & lifecycle plan, including check-ins, annual surveys, renewal, & recognition., • Identify Membership Gaps: Create plan for membership re-engagement informed by gaps in the Member Journey Map., • Develop & implement strategies to retain existing members & increase member retention rates., • Manage the full membership lifecycle, including application review, renewals, & cancellation process, ensuring timely & personalized communication with members., • In collaboration with the marketing team, create & distribute marketing materials, promotional campaigns, & communications to promote membership & events., • Support storytelling by collecting success stories, testimonials, & member impact highlights, • Co-Lead Procurement-Readiness Training: Partner with Programs team & procurement experts, agencies & large firms to offer joint venture/mentor-protege prep workshops., • Play key role in delivering business capacity development programming e.g. Minority-owned Business Enterprise (MBE) certification workshops., • Collaborate across departments to align membership efforts & programs with our overall mission & goals., • Assist with budget preparation & expense tracking for membership & events., • Prepare activity & progress reports for submission as required by funding agencies., • Track, analyze, & report on key performance metrics related to membership growth, engagement, & retention., • Track & monitor membership technical assistance metrics, deliverables, & results., • Use data-driven insights to make recommendations for continuous improvement. Competencies: The individual should demonstrate the following: Achievement Focus – Demonstrates persistence, overcomes obstacles, sets and achieves challenging goals, recognizes opportunities, and takes calculated risks. Communication – Communicates effectively in writing and verbally, listens with comprehension, keeps others informed, and selects appropriate communication methods. Customer Focus – Develops approaches to meet customer needs, establishes service standards, monitors satisfaction, and promotes quality membership service delivery. People Management – Develops team skills, encourages growth, provides direction and feedback, involves others in planning, and takes responsibility for team performance. Planning & Organization – Plans and prioritizes work, allocates resources, adapts to change, uses time efficiently, and works in an organized manner. Problem Solving – Analyzes information, identifies issues early, develops solutions, and works effectively in group problem-solving settings. Qualifications: To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements below represent the knowledge, skills, & abilities required. HACIA provides reasonable accommodations as required by applicable federal, state, & local laws. Education/Experience: • Bachelor's degree in business management, marketing, or related field., • Minimum of three to five years in direct membership development, business capacity building, or related experience within a nonprofit organization or equivalent combination of education & experience., • Minimum of two years of experience in procurement processes & providing technical assistance., • Strong understanding of nonprofit organizations & their membership dynamics., • Excellent communication, interpersonal, & relationship-building skills., • Effectively present information & respond to questions from managers, customers & the public., • Proficiency in database management & membership software (e.g., CRM systems)., • Mathematical Ability: Calculate figures & amounts such as discounts, interest, commissions, proportions, percentages, etc., • Highly organized & detail-oriented with the ability to manage multiple tasks & projects. Read, analyze & interpret business, professional, technical or governmental documents. Write reports & business correspondence. Effectively present information & respond to questions from managers, customers & the public. Computer Skills: Proficient in MS Office, particularly. Salesforce is a plus but not required. Other Required Qualifications include the following: • Outstanding oral & written communication skills., • General understanding of the construction industry is a plus., • Experience working with minority-owned contractors is preferred., • Exceptional attention to detail., • Ability to cultivate & maintain professional relationships with members, participants, colleagues, & other organizations., • Self-directed, organized, & innovative with a well-developed sense of customer service & professionalism., • Sensitivity & ability to work with socially & ethnically diverse communities., • Highly developed analytical, problem solving, & decision-making skills., • Compassionate, with the ability to exercise sound judgment, discretion, & tact., • Excellent independent time management skills & the ability to handle multiple concurrent tasks within deadlines., • Must be able to work independently (as well as on a team) & prioritize in a multi-tasked fast-paced environment. Work Environment: Primarily an office environment with occasional travel throughout Chicagoland. Core hours are 9am–5pm, with occasional evening work for member events. Physical Demands: • Prolonged periods of sitting & computer use, • Ability to lift up to 15 pounds, • Medical, Dental, & Vision, • Vacation, • Paid Holidays, • Sick Days, • Personal Time Off, • 401(k) Matching The above job description is intended to describe the general nature of the position & should not be construed as an all-inclusive list of duties, skills, & standards required for the position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed or as assigned by their supervisor. Equal Employment Opportunity: HACIA is an Equal Opportunity Employer. HACIA hires individuals on the basis of their qualifications & ability to complete the essential requirements & responsibilities of the job to be filled. It is HACIA’s policy to grant equal employment opportunities to qualified persons without regard to race, color, national origin, sex, sexual orientation, gender identity/gender expression, religion, pregnancy, parental status, marital status, age, veterans' or military status, regardless of how discharged, source of income, credit history, arrest records, or physical or mental handicap or disability, genetic information, or other classification protected by applicable federal, state or local laws. HACIA will provide equal opportunities in all aspects of the employment relationship, including without limitation, recruiting, hiring, compensation, promotion, working conditions, benefits & all other privileges, terms, & conditions of employment. All employment decisions are made based on availability, qualifications, ability, merit &/or other legitimate factors consistent with principles of equal employment.