Trabajos ticketing en Sacramento, CaliforniaCrear alertas

Full-time Description About Us eSimplicity is a modern digital services company that partners with government agencies to improve the lives and protect the well-being of all Americans, from veterans and service members to children, families, and seniors. Our engineers, designers, and strategists cut through complexity to create intuitive products and services that equip federal agencies with solutions to courageously transform today for a better tomorrow. Responsibilities: • Provide Tier 2 technical support for Salesforce-related issues, responding to and resolving incidents and service requests in accordance with established procedures and Service Level Agreements (SLAs)., • Triage, diagnose, troubleshoot, and resolve technical issues involving Salesforce applications, configurations, integrations, and customizations, escalating complex issues as appropriate., • Document troubleshooting activities, resolutions, user communications, and current ticket status in the applicable case management system., • Develop and maintain runbooks, knowledge articles, troubleshooting guides, training materials, and best-practice documentation for common issues and support procedures., • Collaborate with Salesforce developers, Product Owners, and other technical teams to investigate root causes, resolve complex issues, and communicate known issues and workarounds., • Administer Salesforce user access, roles, permissions, and related access requests in accordance with established security and access management procedures., • Participate in testing and validation of Salesforce features, enhancements, bug fixes, releases, and platform upgrades., • Communicate regularly with users regarding the status of support requests and follow through to resolution., • Identify recurring issues, trends, and opportunities to improve support processes, system usability, and the overall user experience., • Maintain accurate and complete records of support requests, resolutions, and user interactions to support operational reporting and continuous improvement., • Stay current with Salesforce releases, platform capabilities, and support best practices to provide informed technical support and recommendations., • Support the establishment, monitoring, and continuous improvement of SLAs and other help desk performance standards. Requirements • All candidates must pass public trust clearance through the U.S. Federal Government. This requires candidates to either be U.S. citizens or pass clearance through the Foreign National Government System which will require that candidates have lived within the United States for at least 3 out of the previous 5 years, have a valid and non-expired passport from their country of birth and appropriate VISA/work permit documentation., • A Bachelor's degree in computer science, information systems, engineering, business or other related field, • 4+ years of experience in technical support, application support, or platform support roles., • Experience supporting Salesforce applications in a technical support or administrator capacity., • Working knowledge of Salesforce platform features, including Lightning, APIs, and basic Apex concepts, with the ability to troubleshoot and escalate issues., • Experience providing Tier 2 or Tier 3 support in a help desk or ticketing environment., • Experience working with Jira and Confluence; familiarity with ServiceNow or similar systems., • Strong troubleshooting, customer service, and communication skills., • Experience creating user documentation and delivering training or knowledge transfer., • Ability to manage multiple support requests in a fast-paced environment. Desired Qualifications: • One or more Salesforce certifications, such as Salesforce Certified Administrator, Platform Developer I, Platform Developer II, or Platform App Builder., • Experience supporting Salesforce applications in a federal government environment., • Familiarity with IT service management (ITSM) practices, including incident management, problem management, and root cause analysis. Working Environment: eSimplicity supports a remote work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by manager. Occasional travel for training and project meetings. It is estimated to be less than 5% per year. Benefits: eSimplicity offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement benefits, paid time off, paid holidays, life and disability insurance, and additional wellness and employee support programs. Eligibility may vary based on employment status and applicable plan terms. Reasonable Accommodation: eSimplicity is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and hiring process. Applicants who need assistance or an accommodation should contact Human Resources. Equal Employment Opportunity: eSimplicity is an Equal Opportunity Employer, including disability and protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected status. Salary Description $84,700 - $94,500

Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle. The Desktop Support Technician is responsible for supporting and maintaining the school’s computer systems, including laptops, desktops, and connected peripherals. The Desktop Support Technician will pro

Job Responsibilities: • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system., • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system., • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned., • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices, • Focus on quality and customer satisfaction, • Clear and thorough documentation of customer interactions required, • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events, • Willing to fiercely advocate on behalf of and represent the Voice of the Customer, • Research and prepare detailed escalations to second level support, • Review, manage and follow up on open issues as needed, • Project work that includes long and short-term initiatives What can Aureon offer you? • Opportunities for professional growth, development, and advancement within the organization, • 100% remote working employment model, • Shift differential pay applied to evening and weekend shifts, • Comprehensive training on hardware and software applications for qualified applicants, • Knowledge and experience relating to basic computer applications, • Competitive compensation and full benefits package for full-time employees, • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education: • High school or equivalent Required Skills: • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner, • Excellent written and oral communication skills, including strong listening skills, • Intermediate to advanced computer skills with emphasis on Internet knowledge, • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite, • Experience working in a customer Support Center, • Experience working with Mobile Communications, • Experience working with Transportation, • Accounting or accounts receivable experience is a huge plus, • Must exhibit dependability, adaptability and flexibility, • Ability to diagnose and troubleshoot issues, • Basic math skills, • Creative thinking and reasoning ability WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: • Primarily indoor work primarily in office environment, • Frequent utilization of manual dexterity and visualizing of computer screen, • No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Full-time Description US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services. Are you the person your team turns to when technology needs to just work? US Signal is looking for a Sr. Help Desk Analyst who combines strong technical troubleshooting skills with genuine care for the people they support. You will be the friendly, capable voice on the other end of the ticket, and the go-to resource for our Help Desk Analysts when issues need an extra level of expertise. In this role, you will keep our employees productive by supporting their computers, mobile devices, and peripherals, while also partnering with our System Administrators on Active Directory, Microsoft Exchange, Veeam Backup and Replication, and other enterprise systems. If you enjoy solving problems, helping people, and being part of a team that takes IT seriously without taking itself too seriously, we would like to meet you. What you'll do • Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation point for our Help Desk Analysts, • Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange, • Configure and deploy laptops (PC and Mac) for new hires, manage our cell phone plans and devices, and guide new employees through our core IT systems, • Collaborate with System Administrators to escalate technical issues and support enterprise applications, • Manage inventory, including receiving shipments and keeping our asset tracking system current Requirements What you bring to the team: • 4+ Years Experience desktop configuration and support of MS applications, including Windows, Office, Outlook, anti-virus software, PC backup software, and other vendor supplied applications and tools., • Experience with desktop imaging, inventory, and reporting tools., • Experience supporting, file servers, and printers in a Microsoft Active Director infrastructure., • Understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.), • Simplify: Problem Solving, Strategic Thinking, • Put the Customer First: Customer Focus, Service Orientation, • Be Transparent: Integrity, Communication, Trustworthiness Education: • Associates Degree or 2+ Years Professional Experience Information Security or Computer Science What We Offer: In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits: • Generous paid time off policy, including vacation, and 10 paid holidays, • Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care, • 401(k) retirement plan with a generous contribution, • Group Term Life Insurance covered 100% by employer, • Wellness incentive to promote overall employee well-being, • Paid volunteer time, • Business casual dress code Working Conditions and Physical Demands: This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required. All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The anticipated salary range for this position is $63,000 to $85,000 per year depending on location, skills, experience, and other job-related factors. This role is also eligible for an annual performance-based bonus. Actual compensation will be determined based on a variety of factors, including but not limited to candidate qualifications, experience, geographic location, and internal equity. Salary Description $63,000 to $85,000

Job Description About Us: Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: This newly created embedded position within Effortless Office will serve as the dedicated, on-site technology leader for one of our key clients — Sacramento SPCA — owning their technology function top to bottom. From hands-on equipment support and new staff onboarding to technology budgeting, vendor coordination, and presenting at weekly leadership meetings, this role keeps the client's entire technology ecosystem running. Technology touches everything they do, from adoptions and clinic operations to fundraising and community outreach, and this position ensures it all works. The IT Administrator will be embedded with Sacramento SPCA day-to-day, but will never work in isolation. As an Effortless Office employee, they are backed by our full MSP organization — 24/7 helpdesk, cloud infrastructure engineers, security tooling specialists, and escalation support — and will collaborate closely with those internal teams to implement and support the client's IT roadmap. This role exercises sound judgment about when to resolve issues directly on-site, when to pull in EO's centralized resources, and when to engage a specialty vendor. This role requires excellent communication skills, the ability to collaborate across teams while retaining subject-matter authority with the client, and 5+ years of broad, hands-on IT experience. It fits two profiles equally well: a strong senior technician with informal leadership experience ready for a dedicated client-facing seat, or a seasoned IT professional who wants to trade large-organization scale for the challenge and variety of owning technology end-to-end for a mission-driven organization — with the full backing of an MSP behind them. Location: Sacramento, CA Schedule: Tuesday – Saturday 8:00 am – 5:00 pm PST Salary Range: $70,000 - $80,000 annually Benefits: • Health, dental, and vision insurance, • 401K + employer match, • Paid time off and holidays, • Opportunities for career growth and development, • Formal and structured mentorship, • Training and certification support Responsibilities: • Serve as the IT authority and single point of accountability for the day-to-day technology function., • Write clear, jargon-free all-staff communications about technology changes, and present IT updates, risks, and recommendations at weekly leadership meetings., • Hold staff accountable to technology policies (e.g., data retention, storage cleanup, new security measures) — speaking with confidence from a place of expertise while collaborating respectfully., • Act as the primary liaison between Effortless Office and SSPCA Staff: coordinate escalations, maximize the value of our managed services contract, and partner with EO to implement and support the IT roadmap., • Setup technology and provide technical assistance during organization’s signature fundraising events (2 events per year)., • Balance project timelines and competing priorities, drive projects to completion, and own project communications even when technical execution is outsourced., • Perform routine maintenance and troubleshooting of local equipment — workstations, printers, peripherals, conference room AV, and network gear — with EO remote support as needed., • Resolve escalated issues across hardware, software, connectivity, Microsoft 365, Google Workspace, and Zoom telephony, performing root cause analysis on recurring problems., • Set up new staff with accounts, hardware, and first-week support., • Own inventory management: track who has what and where it is, keep parts and supplies stocked for quick fixes, and maintain an equipment lifecycle and replacement plan., • Recommend an annual technology budget, manage the approved budget, and procure hardware and software for the organization, including department-specific requests., • Develop and maintain organizational technology policies, IT department procedures, and incident response/disaster recovery/business continuity plans., • Champion security measures, including expanding MFA to all users and running a recurring cybersecurity awareness program (e.g., phishing simulations, annual training)., • Maintain documentation, standard operating procedures, and knowledge base articles; maintain and improve the IT closet., • Coordinate with the facilities team on shared systems such as paging, security cameras, and door access. Knowledge, Skills and Abilities: • Excellent communication skills – verbal, written and listening. Able to write all-staff emails non-technical people understand, present clearly to small groups, and collaborate while retaining subject-matter authority: confident and firm on standards without steamrolling colleagues. This is essential to success in this role., • Hands-on troubleshooting ability across hardware, software, networking, and peripherals, with solid networking fundamentals (DNS, DHCP, VLANs, Wi-Fi, VPN, firewalls) sufficient to support a hybrid environment and coordinate effectively with our MSP on managed network equipment., • Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint/OneDrive, Teams) and Entra ID, including conditional access and MFA; Google Workspace experience is valuable given our current mixed environment., • Familiarity with the co-managed IT toolset: help desk ticketing (Autotask is a plus — this role holds a co-managed seat), RMM/EDR/MDR and email security platforms (e.g., Kaseya VSA, Datto, RocketCyber, Barracuda), plus supported applications such as Zoom (meetings and phone) and QuickBooks., • Demonstrated project management ability: balancing timelines and competing priorities and driving work to completion, with a habit of thorough documentation., • Sound judgment about when to fix an issue directly, when to escalate to the MSP, and when to bring in a specialist — paired with an undefeatable attitude: comfortable not knowing the answer, confident in the ability to figure it out., • Comfort leading engaging group training (e.g., cybersecurity awareness, Microsoft/Google productivity tools), in person or online, is a plus., • Ability to maintain a high degree of confidentiality and keep secure the private personal and financial information of our donors, volunteers, vendors and fellow staff members., • Ability to work occasional evenings and weekends as necessary (e.g., maintenance windows, project cutovers)., • Have a valid California Driver's license and clear driving record for one year prior to employment in order to operate SSPCA vehicles.Education and Experience:, • Five or more years of broad IT experience (help desk, systems administration, and/or managed service provider experience)., • Experience working alongside an MSP in a co-managed IT environment preferred., • Certifications such as MS-102 (Microsoft 365 Administrator), Microsoft Certified: Identity and Access Administrator (SC-300), CompTIA A+/Network+/Security+, CCNA, or PMP/CAPM preferred., • Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience accepted.Physical Requirements:, • Any allergic condition that would be aggravated from exposure or through contact with animals or chemicals used to sanitize facilities, vehicles or equipment, may be a disqualification., • Use hands/arms for repetitive grasping, pushing, pulling, and fine manipulation. This job involves extensive use of computers for analysis, report writing, and e-mail communication, as well as the use of telephones., • Prolonged periods of sitting at a desk and working on a computer, with regular bending, squatting, kneeling, and working in confined spaces (e.g., under desks, in the IT closet), and lifting items up to 50 pounds (e.g., workstations, monitors, network equipment)., • Ability to safely use ladders for tasks such as wireless access point or camera checks.Working Conditions:, • Office environment, clean, air conditioned, within an active animal shelter campus., • By nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to exposure to parasites and to infectious diseases., • Must be able to carry a fast-paced and changing workload which at times can be stressful., • Must be available and willing to work such weekends, holidays, overtime, and attend mandatory training and meetings as the employer determines are necessary or desirable to meet its business needs. Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements. We are aligned through our core values and seek employees that embody these: • Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction., • CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do., • Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations., • Efficiency – we maximize output and minimize wasted time, effort, and resources., • Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence., • Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations., • Merit – we recognize and reward talent, hard work, and the pursuit of excellence. Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Powered by JazzHR 70evZ9MjXw

Job Description About Us: Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: This newly created embedded position within Effortless Office will serve as the dedicated, on-site technology leader for one of our key clients — Sacramento SPCA — owning their technology function top to bottom. From hands-on equipment support and new staff onboarding to technology budgeting, vendor coordination, and presenting at weekly leadership meetings, this role keeps the client's entire technology ecosystem running. Technology touches everything they do, from adoptions and clinic operations to fundraising and community outreach, and this position ensures it all works. The IT Manager will be embedded with Sacramento SPCA day-to-day, but will never work in isolation. As an Effortless Office employee, they are backed by our full MSP organization — 24/7 helpdesk, cloud infrastructure engineers, security tooling specialists, and escalation support — and will collaborate closely with those internal teams to implement and support the client's IT roadmap. This role exercises sound judgment about when to resolve issues directly on-site, when to pull in EO's centralized resources, and when to engage a specialty vendor. This role requires excellent communication skills, the ability to collaborate across teams while retaining subject-matter authority with the client, and 5+ years of broad, hands-on IT experience. It fits two profiles equally well: a strong senior technician with informal leadership experience ready for a dedicated client-facing seat, or a seasoned IT professional who wants to trade large-organization scale for the challenge and variety of owning technology end-to-end for a mission-driven organization — with the full backing of an MSP behind them. Location: Sacramento, CA Schedule: Tuesday – Saturday 8:00 am – 5:00 pm PST Salary Range: $70,000 - $80,000 annually Benefits: • Health, dental, and vision insurance, • 401K + employer match, • Paid time off and holidays, • Opportunities for career growth and development, • Formal and structured mentorship, • Training and certification support Responsibilities: • Serve as the IT authority and single point of accountability for the day-to-day technology function., • Write clear, jargon-free all-staff communications about technology changes, and present IT updates, risks, and recommendations at weekly leadership meetings., • Hold staff accountable to technology policies (e.g., data retention, storage cleanup, new security measures) — speaking with confidence from a place of expertise while collaborating respectfully., • Act as the primary liaison between Effortless Office and SSPCA Staff: coordinate escalations, maximize the value of our managed services contract, and partner with EO to implement and support the IT roadmap., • Setup technology and provide technical assistance during organization’s signature fundraising events (2 events per year)., • Balance project timelines and competing priorities, drive projects to completion, and own project communications even when technical execution is outsourced., • Perform routine maintenance and troubleshooting of local equipment — workstations, printers, peripherals, conference room AV, and network gear — with EO remote support as needed., • Resolve escalated issues across hardware, software, connectivity, Microsoft 365, Google Workspace, and Zoom telephony, performing root cause analysis on recurring problems., • Set up new staff with accounts, hardware, and first-week support., • Own inventory management: track who has what and where it is, keep parts and supplies stocked for quick fixes, and maintain an equipment lifecycle and replacement plan., • Recommend an annual technology budget, manage the approved budget, and procure hardware and software for the organization, including department-specific requests., • Develop and maintain organizational technology policies, IT department procedures, and incident response/disaster recovery/business continuity plans., • Champion security measures, including expanding MFA to all users and running a recurring cybersecurity awareness program (e.g., phishing simulations, annual training)., • Maintain documentation, standard operating procedures, and knowledge base articles; maintain and improve the IT closet., • Coordinate with the facilities team on shared systems such as paging, security cameras, and door access. Knowledge, Skills and Abilities: • Excellent communication skills – verbal, written and listening. Able to write all-staff emails non-technical people understand, present clearly to small groups, and collaborate while retaining subject-matter authority: confident and firm on standards without steamrolling colleagues. This is essential to success in this role., • Hands-on troubleshooting ability across hardware, software, networking, and peripherals, with solid networking fundamentals (DNS, DHCP, VLANs, Wi-Fi, VPN, firewalls) sufficient to support a hybrid environment and coordinate effectively with our MSP on managed network equipment., • Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint/OneDrive, Teams) and Entra ID, including conditional access and MFA; Google Workspace experience is valuable given our current mixed environment., • Familiarity with the co-managed IT toolset: help desk ticketing (Autotask is a plus — this role holds a co-managed seat), RMM/EDR/MDR and email security platforms (e.g., Kaseya VSA, Datto, RocketCyber, Barracuda), plus supported applications such as Zoom (meetings and phone) and QuickBooks., • Demonstrated project management ability: balancing timelines and competing priorities and driving work to completion, with a habit of thorough documentation., • Sound judgment about when to fix an issue directly, when to escalate to the MSP, and when to bring in a specialist — paired with an undefeatable attitude: comfortable not knowing the answer, confident in the ability to figure it out., • Comfort leading engaging group training (e.g., cybersecurity awareness, Microsoft/Google productivity tools), in person or online, is a plus., • Ability to maintain a high degree of confidentiality and keep secure the private personal and financial information of our donors, volunteers, vendors and fellow staff members., • Ability to work occasional evenings and weekends as necessary (e.g., maintenance windows, project cutovers)., • Have a valid California Driver's license and clear driving record for one year prior to employment in order to operate SSPCA vehicles.Education and Experience:, • Five or more years of broad IT experience (help desk, systems administration, and/or managed service provider experience)., • Experience working alongside an MSP in a co-managed IT environment preferred., • Certifications such as MS-102 (Microsoft 365 Administrator), Microsoft Certified: Identity and Access Administrator (SC-300), CompTIA A+/Network+/Security+, CCNA, or PMP/CAPM preferred., • Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience accepted.Physical Requirements:, • Any allergic condition that would be aggravated from exposure or through contact with animals or chemicals used to sanitize facilities, vehicles or equipment, may be a disqualification., • Use hands/arms for repetitive grasping, pushing, pulling, and fine manipulation. This job involves extensive use of computers for analysis, report writing, and e-mail communication, as well as the use of telephones., • Prolonged periods of sitting at a desk and working on a computer, with regular bending, squatting, kneeling, and working in confined spaces (e.g., under desks, in the IT closet), and lifting items up to 50 pounds (e.g., workstations, monitors, network equipment)., • Ability to safely use ladders for tasks such as wireless access point or camera checks.Working Conditions:, • Office environment, clean, air conditioned, within an active animal shelter campus., • By nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to exposure to parasites and to infectious diseases., • Must be able to carry a fast-paced and changing workload which at times can be stressful., • Must be available and willing to work such weekends, holidays, overtime, and attend mandatory training and meetings as the employer determines are necessary or desirable to meet its business needs. Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements. We are aligned through our core values and seek employees that embody these: • Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction., • CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do., • Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations., • Efficiency – we maximize output and minimize wasted time, effort, and resources., • Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence., • Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations., • Merit – we recognize and reward talent, hard work, and the pursuit of excellence. Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Powered by JazzHR 04pRhw9cEq

Job Description Summary: The Claims Examiner I is responsible for ensuring claims are coded and processed correctly and for meeting production requirements. Processes claims by performing the following duties. This Not a Remote Position Essential Duties and Responsibilities include the following. Other duties may be assigned. · Compares data on claim with internal policy and other company records to ascertain completeness and validity of claim. · Comprehensive understanding of employee benefits for medical, dental and vision plans. · Adjudicates medical claims, applies coordination of benefits as outlined in plan guidelines and works with providers to gather the necessary documents to make final payment determination on claims · Ensures all claims are coded properly. · Examines Summary Plan Document, claim adjustors' reports or similar claims/precedents to determine extent of coverage and liability. · Maintains high quality standards to avoid paying claim incorrectly. · Maintains productivity standards set by Management. · Refers most questionable claims for investigation to claim examiner II for review and processing. · Research and resolve paid and denied claims escalations from internal sources and/or TIPS ticketing system when assigned. · Works from the claims queue manager to process & releases claims for adjudication and payment within 3-5 days of receipt. · Performs other duties and responsibilities as assigned by Management. Knowledge, Skills, & Abilities: • Excellent written and verbal communication skills., • Strong analytical skills and problem-solving skills., • Must be dependable and maintain excellent attendance and punctuality, • Must be able to perform data entry operations quickly and accurately., • Ability to grow with changing demands of the position and the company., • Strong computer skills, including Word, Excel, and Outlook., • Successful candidates must have experience processing medical claims for an insurance company or third party administrator, • Must be highly proficient in ICD-10, CPT, and HCPCS codes. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; Must have 3-5 years employee benefits industry experience or equivalent combination of education and experience. Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, meeting notes, project documentation, and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized or non-standardized situations. Certificates, Licenses, Registrations: Valid, class C license in state working with no adverse driving record. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This position requires the employee to work in the office. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. \nCompany Description Established in 1993, Benefit & Risk Management Services, Inc. (BRMS) is a leading benefit administrator and healthcare risk manager that delivers innovative technology and administration solutions to control rising healthcare costs. One of the first to introduce employee benefit administration technology solutions, our services are powered by our exclusive Virtual Benefits Administration System (Vbas) a proprietary database and administration system that allows employers to save time and money by automating management of the benefit supply chain and empowering employees to self-service their benefits Established in 1993, Benefit & Risk Management Services, Inc. (BRMS) is a leading benefit administrator and healthcare risk manager that delivers innovative technology and administration solutions to control rising healthcare costs.\r\n\r\nOne of the first to introduce employee benefit administration technology solutions, our services are powered by our exclusive Virtual Benefits Administration System (Vbas) a proprietary database and administration system that allows employers to save time and money by automating management of the benefit supply chain and empowering employees to self-service their benefits

• Role: Customer Support Specialist (Remote), • Location: Remote (Work from Anywhere) Role Overview: We are hiring for one of our clients, seeking a Customer Support Assistant to work on a full time basis. The role involves providing direct support to customers using the Micro1 platform. Responsibilities focus on resolving inquiries and ensuring a seamless user experience. Key Responsibilities: • Respond to customer inquiries via chat, email, and ticketing systems in a timely manner, • Troubleshoot technical issues related to the platform and provide clear step-by-step guidance, • Document customer interactions and maintain accurate records in the support system, • Escalate complex issues to the appropriate team when necessary, • Monitor and track support tickets to ensure timely resolution Required Skills & Qualifications: • Prior experience in customer support or a related field, • Familiarity with ticketing systems and CRM tools, • Strong written and verbal communication skills in English, • Ability to work independently and manage time effectively, • Basic technical troubleshooting abilities More About the Opportunity: This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to improved customer satisfaction and platform reliability. The position is ideal for individuals seeking flexible, contract-based work with a focus on problem-solving. Equal Opportunity Employer: We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications. Apply Now!

AI Strategy & Executive Advisor – Ticketing & Events Contract: 2–3 months Location: Remote – must be based in Europe Engagement: Contract We’re looking for an experienced AI Executive / Strategy Leader to support a business within the ticketing and live events sector on a short-term strategic project. The role will work closely with senior leadership to identify where AI can create meaningful commercial and operational value, and help shape a practical strategy for adoption. The role • Work with senior leadership to assess current AI capabilities and opportunities, • Develop an AI strategy aligned to commercial and operational priorities, • Identify high-value AI use cases across ticketing, events, customer experience and internal operations, • Advise on emerging AI technologies and where the business should be investing, • Prioritise opportunities based on business value, feasibility and potential ROI, • Help define an AI roadmap and approach to implementation, • Bring relevant industry insight from ticketing, live events, entertainment or adjacent sectorsExperience needed, • Senior-level experience in AI strategy, AI transformation, AI leadership or executive advisory, • Strong understanding of applying AI commercially within large-scale businesses, • Deep industry knowledge of ticketing, live events, entertainment or a closely related sector, • Experience working directly with C-suite / executive stakeholders, • Experience developing AI strategies, roadmaps or transformation programmes, • Strong understanding of current AI/GenAI developments and their practical business applications, • Able to translate complex AI capabilities into clear commercial opportunities and recommendationsThis is not a hands-on engineering role. We’re looking for someone who can operate credibly at executive level, understands the ticketing/events ecosystem and can provide strategic direction around AI. Applicants must be currently based in Europe.

ABOUT THE ROLE Customer Success Associates are the frontline of Tawkify Matchmaking — the first and most consistent point of contact for our clients. This is a high-volume, fast-paced role that demands sharp multitasking, a calm presence under pressure, and a genuine drive to deliver for people navigating something deeply personal. You will manage a steady stream of tickets, calls, and client interactions each day while maintaining the warmth and professionalism our community expects. If you thrive in environments where no two days look the same, you move fast without cutting corners, and you take pride in every interaction — this role was built for you. WHAT YOU'LL DO • Manage a high volume of inbound client tickets, calls, and messages daily — responding with accuracy, warmth, and urgency., • Deliver exceptional support in every interaction, maintaining professionalism and a positive attitude even in high-pressure moments., • Anticipate client needs and resolve escalations and disputes before they grow — focusing on retention and satisfaction., • Execute client dispute resolution and mitigation strategies in an amicable and professional manner., • Apply Tawkify's Commercial Standard Operating Procedures (SOPs) consistently and stay current as they evolve., • Act as a Tawkify brand ambassador in every interaction — internally and externally., • Partner cross-functionally with Service Delivery, Business Operations/Finance, and Legal teams to resolve complex situations., • Hit performance targets and metrics consistently — you hold yourself accountable without being asked., • Step into other capacities as needed to support company and department goals. WHO YOU ARE • You thrive in high-volume, fast-paced environments and know how to prioritize on the fly without losing quality., • You're high-touch by nature — you understand that behind every ticket is a real person going through something meaningful, and you treat them accordingly., • You have a proven track record in customer-facing roles, ideally in luxury, premium, or high-expectation service environments., • You communicate with confidence and clarity: over the phone, in writing, and under pressure., • You're resilient — you handle objections and difficult conversations with composure and come back to the next call ready to go., • You're self-directed and accountable — you don't need hand-holding to hit your goals., • You're detail-oriented — you don't leave things half-done, and you pursue resolution with genuine care., • You're flexible — our teams cover a wide span of hours, seven days a week. Schedule flexibility is essential., • You're tech-savvy — comfortable in Zendesk, Dialpad, Front, Google Workspace, and able to learn new platforms quickly. REQUIREMENTS • 2+ years of experience in a high-volume, customer-facing role — contact center, client services, or similar., • Experience in high-touch service, luxury, or premium client environments strongly preferred., • Excellent verbal and written communication skills — phone, email, and text., • Demonstrated ability to multitask, prioritize, and manage time efficiently in a fast-paced environment., • Comfortable working independently and holding yourself to high standards without close supervision., • Strong computer skills — Mac OS, Google Workspace, Front, Calendly and CRM/ticketing platforms (Zendesk experience a plus)., • Reliable high-speed internet connection required — this is a fully remote position., • Schedule flexibility required — our Commercial teams operate across a wide range of hours, 7 days a week.

Senior IFS Cloud Systems Administrator Location: Remote, U.S. (Eastern Time Zone Preferred) • Employment Type: Full-Time, • Compensation: $155,000 - $175,000 base salary (depending on experience) + bonus eligibility + comprehensive benefits ABOUT US: • We are one of the top ERP firms specializing in IFS and JD Edwards, delivering consulting, implementation, and managed services. As an IFS Premier Partner with more than 40 years in ERP and consultants averaging over 20 years of hands-on experience, we keep customers' systems running with 24/7 monitoring, updates, and technical support, including ITAR-compliant U.S. support for regulated environments, • We are hiring a Senior IFS Systems Administrator to own the technical operations of our IFS managed services practice: keeping customers' IFS environments healthy, leading the response when something breaks, and serving as the senior technical lead across the IFS book. It is a hands-on, player-coach role weighted toward hands-on work, with technical leadership and coordination as a meaningful part of the job, built on deep IFS systems and infrastructure administration. Internally, we call this the Technical Delivery Lead, which reflects its leadership scope, • ERP technical work splits into functional, development, and systems administration. This role is the third: the technical stack IFS runs on, spanning both the infrastructure layer (servers, database, containers, middleware, and integrations) and the IFS application-technical layer (the Lifecycle Experience and Build Place, deliveries and updates, configuration, and application administration). It is not a functional or developer role. You deploy, administer, and stabilize the configurations and customizations that functional consultants and developers build, rather than authoring them yourself. If your background covers IFS infrastructure and the IFS application stack from a technical lens, this role is built for you Eligibility: • This role supports environments subject to ITAR, so it requires eligibility to access ITAR-controlled technical data. Candidates must be U.S. persons as defined under ITAR, which includes U.S. citizens and lawful permanent residents (green card holders). This status must be held at the time of hire. Location and Hours: • Remote and U.S.-based, • Eastern time zone strongly preferred to align with our support coverage, • Other U.S. time zones are considered for the right person, with Eastern coverage as the anchor WHAT YOU'LL DO: • Operate and maintain IFS Cloud environments in the remote deployment (self-managed) model as well as IFS-hosted environments, including the middle-tier Kubernetes cluster (MicroK8s on Linux) and the database and management servers, • Administer the Oracle databases behind IFS: backups and restores (RMAN), disaster recovery planning, refreshes, performance, and space management, • Manage the IFS Lifecycle Experience and Build Place: apply service updates and releases, build and deploy deliveries through to production, handle environment refreshes and cloning across DEV, TEST, UAT, and production, and run the sanity and impact testing that keeps environments stable, • Administer the IFS application layer: configuration and customization deployment, the security model (roles, permission sets, segregation of duties, and audit compliance), and Aurena and Lobby configuration, • Work alongside developers and functional consultants, taking the customizations and configuration they build safely from the Build Place through to production, • Manage SSL/TLS certificates and licenses ahead of expiration, • Monitor environment health through infrastructure monitoring and native IFS logging, and resolve issues before they escalate, • Lead P1 and P2 critical incidents and war rooms, troubleshooting to resolution and coordinating with customer SMEs and vendors, • Conduct root-cause analysis and implement prevention actions, • Own technical onboarding and transitions of new customers into managed services, • Maintain integrations and APIs (IFS Connect, REST and SOAP, XML/JSON) and administer security, roles, and access including federated authentication, • Drive automation that reduces manual effort, and author runbooks and knowledge-based articles, • Participate in the after-hours on-call rotation for critical incidents We are looking for a seasoned IFS systems administrator with the full breadth of the platform behind them: implementations, upgrades, migrations, and steady-state run support. The emphasis for this role is run support, which is the core of the day to day. Work runs through a ticketing system and centers on keeping environments stable, patched, and healthy and resolving issues as they arise. WHAT THE ROLE REQUIRES: IFS Cloud Remote Deployment (Self-Managed) • Hands-on experience operating IFS Cloud in the remote deployment model that customers run themselves, including the MicroK8s middle tier on Linux, not solely the IFS-hosted managed cloud Oracle Database Administration • Strong Oracle DBA depth: RMAN, refreshes, backups, and performance. Oracle is the database behind IFS Linux and Windows Server Administration • Solid command of both server platforms across the application stack IFS Lifecycle Experience and Build Place • Hands-on with the IFS Cloud lifecycle: managing the customer solution in the Build Place, applying service updates and releases, creating and deploying deliveries through to the Use Place environments (development, UAT, production), and running sanity and impact testing IFS Application Administration • Configuration and customization deployment, the application security and permission model, Aurena and Lobby configuration, and scheduled and background job administration Certificate and License Management • SSL/TLS renewal and license handling in production Monitoring and Logging • Infrastructure and application monitoring, with the judgment to recognize a healthy environment Incident Leadership • A track record of leading major incidents to resolution and producing clear root-cause analysis EXPERIENCE: • At least 8+ years in enterprise systems and infrastructure administration, including hands-on production Kubernetes (any platform) and direct experience operating IFS Cloud in the remote, self-managed deployment model Strongly Preferred: • IFS Connect framework and integration work, • Web services (REST, SOAP) and XML/JSON message handling, • IFS identity and access management and federated authentication troubleshooting (Active Directory, Okta), • SQL and PL/SQL scripting, • Exposure to IFS Applications 9/10: three-tier architecture, IFS Connect / MWS, and modification and build management, • Relevant certifications, as a plus rather than a requirement: IFS Certified Practitioner - Technician (IFS Cloud) | Certified Kubernetes Administrator (CKA) | Cloud or security certifications (OCI, Azure, AWS, CompTIA Security+) PLATFORMS AND VERSIONS: • Our IFS work spans IFS Cloud (current release families), both self-managed and IFS-hosted, and IFS Applications 9/10. Breadth across both the modern Cloud stack and the Applications middleware is a real advantage GROWTH AND DEVELOPMENT: • As an IFS Premier Partner, we give this role broad technical exposure across modern IFS Cloud and IFS Applications environments and a range of industries, plus real ownership of automation and technical standards. We support relevant certifications (security, cloud platforms, and IFS Academy) and offer clear paths forward, whether toward deeper technical expertise, architecture and solutions work, or leadership WHAT SUCCESS LOOKS LIKE: • Someone customers trust for technical expertise and reliable execution, who owns technical problems end to end, and who partners well across disciplines, working alongside developers and functional consultants and coordinating with service delivery leads to deliver. You thrive in a collaborative, team-first environment, you raise the technical bar for the people around you, and you balance hands-on delivery with lifting the team, with the weight on hands-on. Equal Opportunity Employer: We are an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Eligibility for this role is also subject to U.S. export control laws; any citizenship or immigration-status information we collect is used solely to determine compliance with those laws. req26-00414

Genesys Cloud Engineer Remote 3-6 month contract Are you a contact center technology expert with deep experience in Genesys Cloud and enterprise voice platforms? We're seeking a Genesys Cloud Engineer to support, enhance, and optimize a large-scale contact center environment. This role is ideal for an engineer who thrives troubleshooting complex telephony issues, designing call flows, and improving customer experience through reliable contact center solutions. What You'll Do • Administer, configure, and support Genesys Cloud CX, Genesys Engage, or PureConnect environments., • Design and maintain contact center solutions including IVRs, call routing, queues, and skills-based routing., • Configure and support SIP trunking, voice gateways, telephony integrations, and VoIP infrastructure., • Troubleshoot complex voice quality, call routing, signaling, and connectivity issues., • Analyze SIP and RTP traffic to identify and resolve service disruptions., • Collaborate with business stakeholders to implement contact center enhancements and new capabilities., • Perform upgrades, migrations, integrations, and ongoing platform maintenance., • Monitor system performance and proactively optimize reliability and user experience., • Support contact center reporting, analytics, and operational improvements., • Partner with networking, infrastructure, and application teams to resolve cross-functional issues., • Maintain technical documentation, architecture diagrams, and operational procedures., • Participate in on-call support and incident response activities as needed. Required Qualifications • 3+ years of experience supporting Genesys contact center technologies., • Hands-on experience with one or more of the following:, • Genesys Cloud CX, • Genesys Engage, • Genesys PureConnect, • Strong understanding of:, • SIP (Session Initiation Protocol), • RTP (Real-Time Transport Protocol), • IVR design and configuration, • VoIP architecture and troubleshooting, • Experience diagnosing and resolving complex voice quality, telephony, and routing issues., • Knowledge of contact center operations and customer experience technologies., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent verbal and written communication abilities. Preferred Qualifications • Genesys Certified Professional (GCP) certification., • Experience with cloud contact center migrations and transformations., • Knowledge of workforce management, call recording, and quality assurance solutions., • Understanding of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing., • Experience integrating contact center platforms with CRM, ticketing, or third-party applications., • Familiarity with AWS and/or Azure cloud platforms. Key Skills Genesys Cloud CX • Genesys Engage • PureConnect • SIP • RTP • IVR Design • Call Routing • VoIP • Telephony Infrastructure • Contact Center Operations • Incident Management • Root Cause Analysis • Network Troubleshooting • Cloud Contact Center Why Join Us? You'll play a key role in delivering reliable, scalable, and high-performing contact center solutions that directly impact customer experience. This position offers the opportunity to work with modern cloud communications technologies, enterprise-scale voice environments, and cross-functional teams focused on innovation and operational excellence. #GenesysCloud #GenesysCX #ContactCenter #VoIP #Telephony #CloudEngineer #InfrastructureEngineer #CXTechnology #Hiring #RemoteJobs

• Role: IT Support Specialist, • Location: Remote (Work from Anywhere) Role Overview: We are hiring for one of our clients, seeking an IT Support Specialist to provide remote technical assistance for end-users. The role involves troubleshooting hardware, software, and network issues to ensure seamless operations. Responsibilities include resolving tickets, maintaining IT infrastructure, and supporting remote workforce requirements. Key Responsibilities: • Troubleshoot and resolve hardware, software, and network issues for end-users via remote support., • Assist with setting up, configuring, and maintaining laptops, desktops, and mobile devices., • Respond to and prioritize service desk tickets in accordance with SLAs., • Maintain accurate records of support activities and solutions in the ticketing system., • Collaborate with cross-functional teams to address recurring technical issues. Required Skills & Qualifications: • Minimum 2 years of experience in IT support, help desk, or technical support roles., • Proficiency in Windows and macOS operating systems and common productivity software., • Experience with remote desktop tools such as TeamViewer, AnyDesk, or similar., • Strong problem-solving skills with the ability to diagnose and resolve technical issues., • Excellent communication skills to explain technical solutions to non-technical users. More About the Opportunity: This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to the reliability of mission-critical IT systems. The contract includes flexible hours and the ability to work from anywhere. Equal Opportunity Employer: We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications. Apply Now!

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. We are seeking a Customer Care Representative/Dispatcher for our office in Sacramento, CA. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills. Essential Job Duties • Answer incoming support calls, • Create support tickets on behalf of customers, • Identify and escalate issues to Helpdesk, • Document all call information according to standard operating procedures, • Use basic computer applications, • Communicate with customers, technicians, and salespeople, • Schedule service calls, • Meet monthly service goals, • Recognize, document, and alert the management team of trends in customer calls, • Route calls to appropriate resources Qualifications • 1-2 years of previous dispatch experience and/or call center agent, • Experience using IT ticketing support systems., • Experience using Unified Communications for business solutions (Call Handling), • Strong phone and verbal communication skills along with active listening, • Proven ability to multi-task and work in fast-paced environments, • High attention to detail and strong organizational skills, • Experience with Microsoft Word and Excel, • Bi-lingual is a plus Benefits • $20 -$23 an hour, depending on experience., • Advancement and growth into leadership roles, • Team-player environment, • Medical/Dental/Vision/Life insurance plans, • Matched 401k, • PTO, Vacation, Sick Leave, • FSA/HSA programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com. The captain is responsible for the saft operation, maintenance, and overall condition of the vessel and the safety of all aboard. The captain is the supervisor of the vessel crew. The captain directs the crew on a day-to-day basis and must meet and maintain the minimum qualification requirements of the company and all regulatory agencies. • The captain is the company's onboard manager and representative., • Responsible for the safe and efficient operation and navigation, in all weather conditions, of the vessel as well as the safety of all people on board., • Ensure that the vessel is properly manned in accordance with the vessel's COI and that accurate passenger counts are conducted and recorded., • Responsible for the training of the vessel crew and adherence to all applicable United States Coast Guard, Federal and State laws, including Company policies and procedures. Evaluate the capabilities and performance of each crew member, and keep the Operations Manager informed., • Responsible to immediately reporting any accident, incident, or unusual occurrence, by the quickest available means, to the appropriate manager. The captain must also ensure that the company's Accident/Incident/Unusual Occurrence forms and/or USCG Form 2692 is filled out in an accurate, clear, concise, complete, and timely manner., • Responsible for the appearance and cleanliness of the vessel., • Performing specified preventative maintenance, including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation., • Ensure periodic engine room inspections are conducted while underway., • Document and report maintenance activities and deficiencies in the company's Wheel-House Software., • Must be conversant with the vessels Security Plan to ensure that security drills are conducted and recorded as required by company policy and logged in a timely manner., • Conduct Safety Drills as required by USCG regulations and as may be outlined by Company Policy., • Responsible for conducting daily job briefings at the beginning and end of the shift. The completion of the job briefing must be acknowledged and logged in the vessel's logbook., • Responsible for the conduct of all crew to ensure that all company policies are being adhered to., • Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations., • Ensure strict compliance with Emergency Response Plan., • Additional job duties as assigned., • Minimum 100-TON Master Inland or above License, • TWIC, First Aid/CPR., • Marine Radio Operator Permit, • Detail Oriented / situational awareness, • Strong Radar / Navigation skills, • Strong focus on safety and teamwork, • Strong customer service, organization, and interpersonal skills., • Maintain a high level of organization, detailed oriented and meet deadlines., • Handle multiple tasks/projects at one time., • Establish and maintain effective working relationships as required by job responsibility., • Listen effectively, assess the situation, determine relevant issues, & suggest solutions., • Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites., • Must be able to effectively understand and convey written and verbal information to coworkers and guests., • Maintain uniform and personal grooming in compliance with appearance standards., • Will be required to be available for work nights, weekends and on all major holidays. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Role Description This full-time remote Junior System Administrator role at NEMA Construction s.r.o. focuses on supporting and maintaining the company’s IT infrastructure. The role involves monitoring system performance, assisting with server and workstation configuration, and applying updates and patches under the guidance of senior team members. The Junior System Administrator will respond to user requests, provide technical support, and help resolve system and network issues in a timely manner. The role also includes documenting procedures, maintaining asset and configuration records, and collaborating with colleagues to ensure stable and secure operations across the organization’s systems and networks. Qualifications • Ability to perform core System Administration tasks, including basic server and workstation setup, user account management, and routine maintenance., • Strong Troubleshooting and Technical Support skills to diagnose issues, assist end users, and resolve hardware and software problems., • Foundational knowledge of Network Administration, including understanding of TCP/IP, routers, switches, VPNs, and network security principles., • General Information Technology skills, such as familiarity with operating systems (Windows, Linux), office productivity tools, and endpoint security., • Good written and verbal communication skills to interact with non-technical users and document processes clearly., • Ability to work independently in a remote environment, manage priorities, and follow established procedures and security guidelines., • Relevant education or certification (e.g., degree in IT or Computer Science, CompTIA A+ / Network+ or similar) is beneficial., • Exposure to construction or project-based environments and experience with ticketing or IT service management tools is a plus.

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. The Deckhand monitors deck areas onboard the vessel(s) as well as passengers, to ensure safety during ferry operations, dockside and underway. The Deckhand handles lines and rigging to launch or dock the boat and performs custodial and/or general maintenance tasks as directed. The Deckhand provides a high level of customer service to all guests. • Monitor passenger & crewmember safety issues on the vessel. Ensure that safety equipment is utilized and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials., • Participate in meetings, training, drills, and safety audits as required by USCG & company policy., • Develop an understanding of all phases of shipboard safety procedures and knowledge of the location and use of all firefighting and safety equipment (i.e., fire extinguishers, fire stations, life preservers, work vest, life floats, and rescue boat)., • Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Safety Data Sheets (SDSs), as required., • Report safety-related concerns., • Handle mooring lines to dock or undock the vessel., • Responsible for getting underway, mooring, anchoring, handling lines, and bridge operations in all weather conditions., • Sell tickets and concessions, responsible for ticketing equipment, inventory, and cash., • Provide refreshments including alcoholic beverages at times, to guests., • Perform lookout duties while underway, including watching for other vessels and monitoring the waterway for potentially unsafe conditions., • Assist in boarding and disembarking of passengers and vehicles., • Assist with filling potable water, bunkering fuel, connecting, and disconnecting shore power as directed., • Perform cleaning and custodial tasks of the vessels and property, including maintenance and construction tasks as assigned and minor engineering repairs and rounds as directed., • Assist with training of crew as directed., • Comply with rules and regulations contained in the crew handbook and as directed by supervisor., • Understand and comply with the Safety Management System (SMS)., • Understand and comply with Ship Instructions (SIs)., • Maintain Crew Qualification binder., • Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes., • Assist the Master in ensuring compliance with all applicable local, state, and federal safety and environmental regulations., • Assist the Master in ensuring the vessel is in an inspection-ready condition at all times., • Present professional level of customer service and appearance to all clients and at all times, both internal and external., • Responsible for handling money and balancing deposits/money bags., • Report safety, operational, and environmental issues to the vessel master., • Additional job duties as assigned., • HS Diploma or equivalent, • Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain, • Valid First Aid/CPR Certification, and/or ability to obtain and maintain, • Obtain and maintain certification for alcohol service after training completion, • Excellent customer service skills, • Ability to effectively interact with the passengers, guests, and fellow employees, • Ability to work in a fast-paced, quickly changing environment, • Basic computer skills with Microsoft Office familiarity, • Minimum six (6) months customer service experience preferred, • Previous marine experience or watch standing experience preferred, • One (1) year experience as Deckhand onboard vessels; passenger vessel experience preferred, • Valid Driver's License, • Copy of DD214, if Veteran status, • Must be at least 18 years of age Compensation based on licensing/credentials. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Reporting to the Team Leader, US Operations, the Ticketing Specialist is responsible for applying consistently high levels of customer service to The Allstars Travel Group Corporate Clients; accurately managing all queues and email requests by following established processes and procedures.

IT Helpdesk Location: Newport News, VA | Naperville, IL | Remote East Coast About xLight xLight is building the world's most powerful laser to revolutionize semiconductor lithography, metrology, and for other critical applications. Our approach harnesses the power of free-electron lasers, building on accelerator technology in use globally at scientific user facilities. Extending this technology, we are developing industrial-grade light sources, engineered for continuous operation, to meet the sophisticated demands of next-generation patterning, metrology, and inspection applications. Join us in this new revolution. We hire exceptional talent and exceptional means more than a strong résumé. How we achieve results is just as important as the results themselves, which is why attitude and character matter as much as technical skill. We believe great talent is widely distributed, not confined to a particular school or background. We seek individuals who demonstrate ownership, a spirit of collaboration, technical curiosity, and a genuine willingness to learn and grow — guided by our core values of Respect, Integrity, Creativity, and Engineering Excellence. We don't just hire for what someone can do today. We hire for who they are and who they are becoming. What We Need — and Why It Matters We are seeking an experienced IT Helpdesk Engineer to provide advanced technical support and serve as a trusted IT partner across the organization. This individual will independently manage day-to-day IT operations, resolve complex technical issues, support enterprise systems, and drive process improvements. The ideal candidate is a self-starter with strong troubleshooting skills who thrives in a fast-paced, growing environment with minimal supervision. What You'll Do • Serve as the primary escalation point for complex desktop, hardware, software, networking, and systems issues., • Provide Tier 2/3 support for Windows, macOS, Microsoft 365, Entra ID, VPN, Okta, printers, and collaboration tools., • Administer user accounts, permissions, and security groups across enterprise applications., • Lead employee onboarding and offboarding, including device provisioning, account management, and access controls., • Deploy, configure, maintain, and troubleshoot laptops, desktops, mobile devices, conference room technology, and peripherals., • Manage endpoint security, patch management, device compliance, and software deployment using Microsoft Intune or similar MDM solutions., • Monitor and maintain IT inventory, software licensing, asset lifecycle, and documentation., • Partner with vendors to troubleshoot hardware, networking, and software issues., • Create and maintain IT knowledge base articles, SOPs, and technical documentation., • Recommend and implement process improvements to enhance IT operations, automation, and end-user experience., • Support office infrastructure, including wireless networks, printers, AV equipment, and basic networking., • Participate in infrastructure upgrades, system implementations, and IT security initiatives. What We Are Looking For • 5+ years of hands-on IT helpdesk, desktop support, or IT systems support experience., • Strong experience administering Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, and Exchange Online., • Experience with Microsoft Intune or other endpoint management platforms., • Strong knowledge of Windows and macOS administration., • Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi., • Experience supporting enterprise collaboration tools such as Microsoft Teams, SharePoint, and Zoom., • Excellent troubleshooting, communication, and customer service skills., • Ability to independently prioritize work, resolve issues, and manage multiple initiatives with minimal supervision. And If You Bring This — Even Better • Experience supporting cloud-first IT environments., • Familiarity with PowerShell or other scripting languages for automation., • Experience with Jira Service Management, ServiceNow, or similar ticketing platforms., • Knowledge of identity and access management, endpoint security, and cybersecurity best practices. What You Can Expect from Us • 100% Company-funded health insurance for employee, • Company funded Life Insurance and disability insurance, • 401k contribution. 100% up to 3% of compensation, plus 50% match between 3% and 5%. Immediately vested., • Flexible Paid Time-Off, Sick leave and Company Holidays, • Company Paid Two-weeks Winter Break, • Flexible Hybrid Work Model, • Monthly breakfast, complimentary snacks and beverages, if at Newport News office Pay transparency The pay range for this position reflects the minimum and maximum target for new hire salaries at commencement of employment and is expected to be between USD 75,000/year-105,000/year. However, base pay offered may vary depending on multiple factors, including role, job-related knowledge, skills, relevant education and experience. The total compensation package for this position may also include other elements, including equity, and a full range of benefits. Details of all benefits will be provided if an employee receives an offer of employment. EEO Statement xLight Inc. is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. Our client is a software and services company specializing in cloud computing and storage. They are looking for an Infrastructure Software Engineer to join their team. This role is a Direct Hire / FTE / Permanent / Full Time position. Position will be REMOTE. Candidates must be residing within the United States of America in order to be considered for the role. FTE / Direct Hire / Permanent / Full Time Full Remote Role If selected candidate is in the Bay Area, they will need to work 3 days a week in the Mountain View HQ office Position Summary: In this role you will design and build a system that unifies scattered configuration, inventory, and observability data into a single infrastructure knowledge graph, and delivers multi-layer topology maps and service dependency maps on top of it. Users can overlay physical, logical, and service layers selectively, drill down hierarchically from a region to an individual node, and jump from any component to its related alerts, tickets, runbooks, and dashboards. The system serves as a shared operational view for the network, compute, SRE, and security teams, and becomes the foundation for fast root cause analysis, failure-domain analysis, and pre-change impact assessment. Position Duties: • Design and maintain an infrastructure topology data model spanning physical, logical, and service layers — schemas, node and edge metadata, and cross-layer relationships, • Build read-only, low-impact collectors and parsers that gather data from configuration management tools, network devices, hypervisors, and metrics/log systems, • Build pipelines that reconcile declared configuration against observed state to detect and report drift, • Develop the interactive web frontend and backend services providing multi-layer, hierarchical drill-down navigation, directional traffic and dependency flow visualization, and deep links into related systems, • Design dependency-based blast radius calculation, failure-domain analysis, and change scenario simulation, • Provide topology and dependency data as the foundation for alert correlation and automated root cause analysis (RCA), and integrate with incident response, alerting, and ticketing systems and AIOps pipelines — including human-in-the-loop review and approval workflows, • Define data accuracy and freshness metrics; own the reliability and performance of the system itself, • Gather requirements from consuming teams and expand adoption in stages (static artifacts → hosted service) Position Requirements: • Understanding of hypervisor-based virtualization and compute host operations, • Understanding of the data models and limitations of observability stacks (Prometheus, Open Telemetry, logging and tracing systems), • Sound judgment in designing data collection that minimizes impact on production systems, • Ownership -Take ownership of projects, ensuring excellence in execution and accountability for results. Foster a sense of responsibility and pride in delivering high-quality work, • Innovation - Drive innovation by proposing and implementing creative solutions to challenges. Stay abreast of industry trends and technologies, bringing fresh ideas to the table, • Customer focus - Understand and prioritize customer needs, striving to exceed expectations in every interaction. Collaborate with cross-functional teams to ensure the delivery of customer-centric solutions, • Teamwork - Embrace a collaborative and inclusive approach, working seamlessly with colleagues to achieve common goals Education & Experience: • 5+ years in infrastructure, platform, SRE, or network automation, with hands-on experience across both cloud and on-premises environments, • Working knowledge of L2/L3 networking: routing protocols (e.g. BGP), overlay networks (e.g. VXLAN), and the Linux networking stack, • Experience building Python data pipelines, including schema definition and validation tooling, • Experience modeling and processing data in analytical stores (columnar databases, graph databases, or similar), • Experience visualizing graph/topology data on the web (D3, Cytoscape, or similar) and handling the performance and readability challenges of large graphs Preferred Requirements: • Experience operating large-scale multi-region cloud or IaaS environments, • Experience building or integrating CMDBs, inventories, or network sources of truth (NetBox, Nautobot, or similar), • Experience with service dependency mapping, failure-domain analysis, or what-if / digital-twin style simulation, • AIOps experience: alert correlation and noise reduction, anomaly detection, automated root cause analysis, and building incident response automation pipelines, • Experience applying LLM-based agents to operational workflows — particularly using LLMs to parse and summarize unstructured sources (documents, free-form configuration, alert text) wrapped in deterministic validation and human review, • Experience with automated diagram generation (draw.io, Graphviz, or similar), • Experience collaborating with security teams on exposure surface or attack path visualization Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today. Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES! Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone

Overview We are seeking a skilled Systems Administrator to support a diverse client environment in a Managed Services Provider (MSP) setting. This role is responsible for maintaining, securing, and optimizing client infrastructure across servers, networks, and onsite data center environments, while collaborating with service desk and engineering teams to deliver reliable IT services. The ideal candidate is technically strong, comfortable working remote, and experienced supporting multiple environments simultaneously. Key Responsibilities Systems Administration · Administer, maintain, and support Windows Server environments (Active Directory, DNS, DHCP, Group Policy) · Manage virtualized environments including VMware vSphere / ESXi, Hyper-V, and other hypervisors · Perform VM provisioning, migrations, snapshots, capacity planning, and performance tuning · Support and maintain storage arrays (SAN/NAS) including monitoring performance, managing LUNs, and ensuring availability · Assist with storage and compute lifecycle management, including upgrades and hardware refreshes · Manage Microsoft 365 / Azure AD / Entra ID environments · Perform server patching, upgrades, and lifecycle management · Monitor system performance, availability, and capacity across physical and virtual infrastructure · Manage backups, disaster recovery, and business continuity solutions · Troubleshoot complex server, virtualization, and storage issues escalated from Service Desk MSP & Client Support · Support multiple client environments in a fast-paced MSP setting · Participate in on-call rotation and scheduled maintenance windows · Follow MSP ticketing, documentation, and escalation processes · Maintain clear and professional communication with clients · Contribute to standardization, automation, and continuous improvement initiatives Required Qualifications · 3–5+ years of experience as a Systems Administrator or similar role · Hands-on experience in an MSP or multi-tenant environment (preferred) · Strong knowledge of Windows Server, Active Directory, and Microsoft 365 · Practical experience managing and troubleshooting network infrastructure · Experience working in data centers or server rooms · Solid understanding of IT security fundamentals · Ability to work independently and manage multiple priorities Preferred Qualifications · Experience with virtualization (VMware, Hyper-V) · Experience with cloud platforms (Azure, AWS) · Familiarity with RMM, PSA, and monitoring tools · Scripting or automation experience (PowerShell strongly preferred) · Industry certifications (Preferred): o Microsoft (Azure, M365) o VMware o ITILv4 Foundations Why Join Us · Exposure to a wide range of technologies and client environments · Opportunities for professional growth and advancement · Collaborative team culture in a fast-growing MSP · Competitive compensation and benefits

Reports To: Director, Arena Production and Events FLSA Status: Full-Time, Exempt Position Summary: The Event Manager is responsible for the planning, coordination, and execution of events at Golden 1 Center. This role serves as a primary liaison between clients, promoters, internal departments, vendors, and other event stakeholders to ensure events are executed safely, efficiently, and at a high level of service. The Event Manager oversees event logistics from advance planning through load-out, ensuring contractual requirements, operational needs, financial considerations, and facility standards are effectively communicated and executed. Key Responsibilities: • Serve as a primary point of contact for clients, promoter representatives, and internal department leaders to coordinate event logistics for arena events., • Lead event advance planning and develop event-related materials, including facility setup documents, sold maps, event estimates, floor plans, dressing room layouts, and other operational documentation., • Prepare, communicate, and manage event estimates and settlements, ensuring accuracy and appropriate supporting documentation., • Review, interpret, and execute event contracts and related operational requirements., • Partner with clients to fulfill contractual requirements while identifying solutions that maximize operational efficiency for both Golden 1 Center and the client., • Serve as the on-site facility representative during pre-rigs, load-ins, events, and load-outs., • Coordinate cross-functionally with internal departments, including BOH Operations, Box Office, Catering, Concessions, Finance, FOH Operations, Marketing, Merchandise, and Security, to ensure seamless event execution., • Communicate and manage event-related deadlines and requirements, including contractual obligations, certificates of insurance, permits, pyrotechnic requirements, and other necessary documentation., • Partner with the Box Office to develop and maintain event ticketing manifests and related event configurations., • Coordinate I.A.T.S.E. stagehand labor calls based on event requirements., • Coordinate the delivery, operation, and return of rental equipment and other items required to fulfill client or event needs., • Create, monitor, and maintain event templates and event information within TMSS event management software., • Support arena operations projects and initiatives as needed., • Serve as the Arena Operations liaison for select Sacramento Kings games., • Perform additional duties and special projects as assigned. Qualifications: • Bachelor's degree in Sports Administration, Facility Management, Business Administration, Event Management, Hospitality, or a related field preferred., • Minimum of two years of experience in event management, arena operations, facility management, or a related environment., • Strong written and verbal communication skills, with the ability to communicate effectively with clients, promoters, vendors, team members, and senior leaders., • Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint; experience with AutoCAD preferred., • Experience with event management software, including TMSS or similar platforms, preferred., • Exceptional customer service skills and a solutions-oriented approach to addressing challenges., • Ability to manage multiple priorities and changing circumstances while working effectively under tight deadlines in a fast-paced event environment., • Strong attention to detail, organizational skills, judgment, and resourcefulness in problem-solving., • Demonstrated ability to collaborate effectively as part of a team while also working independently and taking ownership of assigned events., • Ability to remain composed and make sound decisions in high-pressure, time-sensitive situations., • Must be available to work a flexible schedule based on the event calendar, including days, evenings, weekends, and holidays as required. Total compensation & offer package will include the following: • Base Salary Range: $70,000 - $75,000, • Comprehensive Medical, Dental, and Vision benefits for employees and dependents, • Paid Time Off + 11 Paid Holidays + Summer Fridays, • Employer 401(k) match, • Cell Phone Stipend, • Sacramento Kings home game tickets, team store discounts, and more!

ResponsibilitiesAs the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets.Our First Responder Solutions program is seeking a System/Network Administrator to enlarge our team responsible for supporting the California Dept of Forestry and Fire Protection.The System/Network Administrator is the hands-on technical practitioner responsible for the day-to-day configuration, maintenance, monitoring, and troubleshooting of the CAL FIRE CAD network infrastructure. This role is essential during the Knowledge Transfer and Onboarding and Technical Enhancements and Infrastructure Transition phases and becomes the operational backbone of the engagement during the Operations Support phase.Key ResponsibilitiesAdminister, configure, and maintain all network infrastructure components supporting the CAL FIRE CAD environment, including routers, switches, firewalls, load balancers, and wireless access points.Execute network changes, upgrades, and enhancements in accordance with approved change management procedures, ensuring zero disruption to dispatch operations.Monitor network performance, availability, and security using enterprise monitoring tools (e.g., SolarWinds, PRTG, Nagios, or equivalent); respond to and resolve alerts in accordance with defined SLAs.Participate actively in the Knowledge Transfer phase, shadowing CAL FIRE network staff, documenting configurations, and building runbooks and standard operating procedures.Support the Technology Assessment by conducting network audits, capturing device inventories, and validating architecture documentation against physical and logical configurations.Perform system administration tasks for servers and infrastructure supporting the CAD environment, including OS patching, backup management, and performance tuning.Implement and maintain network security controls including ACLs, firewall rule sets, VPN configurations, and intrusion detection/prevention systems (IDS/IPS).Respond to and resolve network incidents and service requests, maintaining detailed records in the ITSM ticketing system.Support disaster recovery and business continuity testing, including failover validation for CAD-critical network paths.Maintain accurate and up-to-date network documentation including topology diagrams, IP address management (IPAM) records, and configuration baselines.QualificationsRequired QualificationsBachelor’s degree in information technology, Computer Science, Network Engineering, or a related field with 5 years’ experience. Minimum 5 years of hands-on network and systems administration experience, with at least 2 years in public safety, government, or critical infrastructure environment.Must be a US Citizen.Cisco CCNA required certification.Proficiency with Cisco IOS/IOS-XE, routing protocols (OSPF, BGP, EIGRP), switching (STP, VLANs, trunking), and firewall platforms (Cisco ASA/FTD, Palo Alto, or Fortinet).Solid understanding of TCP/IP networking, DNS, DHCP, QoS, and network security fundamentals.Experience with ITSM platforms (ServiceNow, Remedy) and change management processes in a regulated environment.Working knowledge of Windows Server and Linux administration in a networked environment.Ability to work on-call rotations and respond to after-hours incidents as required by operational SLAs.Preferred QualificationsCCNP (Routing & Switching or Enterprise) strongly preferred. CompTIA Network+ and/or Security+ a plus.Familiarity with CAD system network requirements, including low-latency design, redundancy, and integration with radio/telephony systems preferred.Experience with SD-WAN platforms (Cisco Viptela, VMware VeloCloud, or equivalent) preferred.Peraton OverviewPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.Target Salary Range$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Job SummaryRequisition ID: 2026-168729Position Category: Information TechnologyClearance: No Clearance Required

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Seasonal Stocking Associate! Are you looking for a hands-on role in a fast-paced environment? Do you have great organizational skills and work well as part of a team? Would you thrive in a process-driven environment? If you answered yes, then this may be the role for you! Stocking Associates are critical to making sure our stores remain stocked with the merchandise our customers want! Daily tasks include receiving, ticketing, sorting, and moving merchandise into and throughout the store quickly, efficiently, and accurately. You'll play a major role in successfully managing the flow of merchandise from the stockroom through our stores, which is a critical element in driving positive results for the company. Responsibilities: • Receive freight and convey shipments from the shipping/receiving platform to backroom, • Process, ticket, store, move, and display merchandise, • Stock, organize and present new merchandise on the sales floor, • Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required. If you... ... are excited to deliver great values to customers every day; ... take a sense of pride and ownership in helping drive positive results for a team; ... are committed to treating colleagues and customers with respect; ... believe in the power of diversity and inclusion; ... want to participate in initiatives that positively impact the world around you; Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $16.9 per hour - Location 01216 - Sacramento Address 1596 Ethan Way Zip Code 95825 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $16.9 - $16.9 per hour

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or dam

Job Description Mendocino Railway is the owner/operator of freight and passenger railroads including the Skunk Train and the River Fox Train. The River Fox operates between West Sacramento and Woodland along the Sacramento River, its office is located at 18095 CR 117, W. Sac 95691, just off I-5 at Exit 22. The River Fox Train is a unique entertainment venue looking for outgoing individuals with an aptitude for fun and hard work to join the crew as a Reservations Specialist. This is a part-time, seasonal position anticipated to run through early January 2027. As an entertainment venue, this role will work nights, weekends and upcoming holidays including Halloween and Christmas. As the first point of contact for our guests, this role plays an important role in creating a welcoming and memorable experience from the moment a guest begins planning their visit by assisting guests with reservations, excursion information, special requests, ticketing, and check-in while providing friendly, accurate, and professional service. ROLE AND RESPONSIBILITIES (including but not limited to) • Answer incoming phone calls and emails in a friendly, professional, and timely manner., • Assist guests with making, changing, and confirming reservations., • Provide accurate information about excursions, schedules, pricing, seating, menus, parking, accessibility, cancellation policies, and special events., • Use the reservation and ticketing system to accurately enter and update guest information., • Process payments, refunds, exchanges, and reservation changes according to company guidelines., • Document dietary restrictions, accessibility needs, celebrations, and other special guest requests., • Assist with preparing seating assignments and seating charts for scheduled excursions., • Communicate reservation details and special requests to Operations, Food & Beverage, and onboard service teams., • Assist guests with check-in, boarding passes, directions, and general questions upon arrival., • Help troubleshoot reservation, ticketing, payment, and seating issues., • Respond calmly and professionally to guest concerns and escalate more complex situations to a Lead or Manager when appropriate., • Assist with contacting guests regarding schedule changes, delays, cancellations, or other important excursion updates., • Maintain a clean, organized, and welcoming reservations and guest services area., • Develop strong knowledge of our excursions, guest experiences, and services in order to confidently answer questions and make recommendations., • Perform other guest service and administrative duties as assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS • Must be 18 years of age or older., • 1+ years of customer service, hospitality, reservations, retail, tourism, or front desk experience., • Friendly and professional communication skills, both over the phone and in person., • Comfortable learning and using online reservation, ticketing, and point-of-sale systems., • Pre-employment drug screen (including medical marijuana) and background check required prior to hiring., • Strong attention to detail and ability to accurately manage guest information and special requests., • Ability to remain calm, courteous, and solution-focused when assisting an upset or frustrated guest., • Ability to manage multiple priorities in a busy, guest-facing environment., • Must be reliable, punctual, and professional in appearance and demeanor., • Must be available to work weekends, evenings, and holidays (including Halloween and Christmas)., • Willingness to work both onboard a moving train and at a station or event locations. PHYSICAL REQUIREMENTS • Ability to stand for extended periods and walk on uneven surfaces (train platforms, gravel, etc.)., • Must be able to lift up to 30 lbs safely, • Ability to bend, reach, and perform repetitive tasks., • Comfortable working in both indoor and outdoor environments and around moving rail equipment (with provided safety training)., • Must be able to perform duties safely while on a moving train. BENEFITS & ADDITIONAL NOTES • Employment is part-time, seasonal and includes paid sick leave accrual., • If employment moves to full-time status it would include medical, dental, and vision insurance, 401(k) retirement, paid holidays, paid sick leave, and paid time off. EEO Statement Mendocino Railway is an equal opportunity employer and provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disabled status or any other protected class.

The role involves handling ticketing, check-ins, and boarding tasks while maintaining policy compliance and delivering high-quality guest service.

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster is the global leader in event ticketing with over 500 million tickets sold

Job Description Location: Sacramento, CA Job Type: Full-Time About Us We are a growing managed IT services company focused on delivering exceptional technology support with a strong emphasis on customer service and relationship-building. Our team prides itself on being responsive, professional, and solutions-oriented, helping businesses stay productive and secure through reliable IT support. We’re looking for someone who genuinely enjoys helping people, communicates well under pressure, and is naturally curious about technology. While technical experience is important, we place even greater value on attitude, adaptability, problem-solving ability, and a willingness to learn. About the Role This position is ideal for a technology professional who thrives on solving problems and creating positive client experiences. As a Level 2 IT Support Technician, you’ll work directly with end users to troubleshoot issues, support business technology environments, and ensure our clients receive outstanding service. You do not need to know everything on day one. We are looking for someone who is resourceful, coachable, technically inclined, and capable of learning quickly in a fast-paced environment. Most importantly, you are customer service oriented and focused on providing an exceptional customer experience. This role reports directly to the Service Manager and involves both remote and onsite support for small and mid-size business clients. What You’ll Do Customer Service: provide friendly, professional technical support to end users Troubleshoot and resolve desktop, laptop, software, printer, and basic network issues Support Windows-based workstations and user environments Configure and deploy new computers and equipment Assist with workstation migrations and user onboarding Document work clearly and accurately within our ticketing system Collaborate with team members and vendor partners to resolve issues Prioritize tasks and manage support requests within service timelines Continuously learn new technologies, tools, and support processes Help create an exceptional customer experience with every interaction What We’re Looking For Most Important Qualities Strong customer service and communication skills Positive attitude and professionalism Ability to stay calm and solution-focused under pressure Strong troubleshooting and critical-thinking skills Ability to learn quickly and adapt to new technologies Team-oriented mindset with strong follow-through Organized, dependable, and detail-oriented Technical Experience We understand that candidates may come from different technical backgrounds. Ideal candidates will have experience in some combination of the following: Windows desktop and laptop support Microsoft 365 and common business applications Basic networking concepts Hardware setup and troubleshooting Remote support tools and ticketing systems Managed Service Provider (MSP) experience is a plus, but not required Additional Requirements Valid driver’s license and reliable transportation Ability to pass background check and drug screening Ability to work both remotely and onsite as needed Why Join Our Team? Collaborative and supportive work environment Opportunities for technical growth and advancement Exposure to a wide variety of technologies and business environments Ongoing training and professional development Competitive compensation structure including performance incentives Compensation is based on experience, skillset, and overall fit for the role. Qualified candidates are encouraged to submit a current resume for consideration.

Job Description We are seeking a skilled IT Systems Support Specialist to provide technical support for end users and maintain reliable IT systems across the organization. This role is responsible for troubleshooting hardware, software, and system issues, supporting day-to-day IT operations. Responsibilities • Install, configure, maintain, and repair computer hardware, software, and peripheral equipment., • Provide desktop and systems support for primarily Windows-based environments., • Respond to and resolve IT service requests and incidents through the ticketing system., • Troubleshoot hardware, software, printer, network connectivity, and telephony issues., • Support Microsoft Entra ID and/or Active Directory administration, user provisioning, account management, groups, and applicable group policies., • Interface directly with end users to diagnose and independently resolve system and application issues., • Perform basic server administration tasks and assist with system maintenance activities., • Provide network support, including installation, configuration, and maintenance of network equipment., • Perform basic SharePoint user and site administration., • Manage application and system user access and security for company-approved software., • Coordinate with Server and Network Engineering teams on escalations and system issues., • Assist other IT staff members with projects and daily operations as needed., • Maintain clear service and problem documentation in support tickets, including issue identification, troubleshooting steps, and final resolution., • Create and update standard operating procedures and reference notes as needed., • Handle confidential information responsibly and maintain strict data confidentiality., • Work independently with minimal supervision in a fast-paced environment., • Provide after-hours, night, or weekend support as required. Required Qualifications • AA degree in technology or an equivalent combination of education and experience, • Minimum of four (4) years of related technical support experience and/or training in a technical field, • Experience with Microsoft Entra ID administration and user provisioning, or equivalent Active Directory user provisioning and account management experience, including groups and group policy., • Hands-on experience with Microsoft Intune and Windows Autopilot, • Basic experience supporting Azure-based virtual machines and remote desktop environments., • Ability to work both independently when needed and collaboratively as a team member., • Experience with Help Desk ticket and management systems, • Customer-focused skills to include active listening skills, ability to interpret IT-related issues employees as well as communicate resolutions/troubleshooting tasks to employees, • Ability and willingness to quickly learn new skills\nCompany Description For over 30 years, clients and candidates have entrusted AtWork to provide workforce solutions nationwide. With over 80 offices nationwide, AtWork specialize in executive, professional, commercial, and government verticals. AtWork utilizes a collaborative approach where we deliver quick, high-quality results. Our customizable service portfolio focuses on direct-hire and flexible workforce solutions. Since 1986, AtWork has continued to be an award-recognized leader in the staffing industry by clients, candidates, and industry professionals. For over 30 years, clients and candidates have entrusted AtWork to provide workforce solutions nationwide. With over 80 offices nationwide, AtWork specialize in executive, professional, commercial, and government verticals. AtWork utilizes a collaborative approach where we deliver quick, high-quality results. Our customizable service portfolio focuses on direct-hire and flexible workforce solutions. Since 1986, AtWork has continued to be an award-recognized leader in the staffing industry by clients, candidates, and industry professionals.

Job Description More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a commercial-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives. We have built a state-of-the-art, 100,000-square-foot manufacturing facility in Sacramento, CA (7910 Metro Air Pkwy) to ensure the consistent and reliable delivery of our high-precision cell therapy products. This site is essential to advancing our clinical pipeline and supporting future commercial availability of our life-saving therapies. Position Summary: The Specialist, IT & Manufacturing Systems Support is a hybrid role designed to ensure 24/7 operational continuity for our manufacturing facilities. This individual will serve as the frontline technical resource during night and weekend shifts, handling Level 1 and Level 2 IT helpdesk troubleshooting (such as Okta lockouts and basic system routing) while also being trained to execute electronic Batch Record (eBR) building and document updates within MasterControl. We are looking for a technically savvy, detail-oriented individual who can follow strict protocols, troubleshoot system access issues, and escalate complex problems to the appropriate system administrators. Essential Duties & Key Responsibilities: • Provide Level 1 and Level 2 troubleshooting for critical manufacturing applications (e.g., TrakSYS, MasterControl, and enterprise systems) during graveyard and weekend shifts., • Resolve urgent issues that are impacting the manufacturing process such as access issues, password lockouts, workflow restarts, and label printing issues., • Triage, document, and escalate complex hardware or software issues to corresponding Tier 3 IT or system owners when immediate resolution is not possible., • Support weekend and off-shift activities as part of a 24/7 coverage model, with specific shift availability required for weekends (10:00 PM – 6:00 AM) and weekdays (6:00 PM – 6:00 AM)., • Act as an off-shift drafting and testing resource for electronic Batch Records (eBR), following explicit, structured directions to update step references and system parameters., • Assist with basic, standardized tasks within the MasterControl Manufacturing Excellence (MX) and Quality Excellence (QX) modules., • Serve as off-shift MasterControl Administration and Document Control owner to ensure production documentation moves seamlessly through the pipeline. E.g., process MC tickets including account creation, termination and role assignments., • Support data entry and system routing tasks per established Good Manufacturing Practices (GMP) and data integrity guidelines., • Occasionally provide on-site hardware or system troubleshooting at the manufacturing facility during weekend shifts if needed, though routine work can be managed remotely.Required Qualifications:, • Technical Savviness: 2+ years of experience in an IT Helpdesk, Technical Support, or Systems Support role (Level 1/2 troubleshooting)., • Shift Flexibility: Ability to work non-traditional hours, specifically overnight shifts (10:00 PM - 6:00 AM / 6:00 PM - 6:00 AM) and weekends (Saturday/Sunday)., • Process-Driven Mindset: Exceptional attention to detail with the ability to follow rigorous, step-by-step technical instructions for resolving technical issues and updating system configuration and eBRs., • Systems Familiarity: Experience with identity management/SSO tools and IT ticketing systems., • Label Printing: Experience troubleshooting label printing software (e.g., Bartender) and hardware (e.g., Brady, Zebra) issues., • GMP Awareness: Prior experience working within a regulated GMP manufacturing environment is highly preferred, but a strong understanding of compliance, data integrity, and 21 CFR Part 11 requirements is required., • MasterControl/MES Experience: Prior experience with MasterControl (MX/QX modules) or MES system (e.g. TrakSYS) is a plus, but not required. Comprehensive training on basic MasterControl administration and eBR writing will be provided. This role will also come with shift differential pay. The anticipated annual salary range for this job is based on prior experience in the role/industry, education, location, internal equity, and other job-related factors as permitted by law. For remote-based positions, this range may vary based on your local market. Full-time employment positions will also be eligible to receive pre-IPO equity and annual bonus, in addition to competitive medical, dental, and vision benefits, PTO, 401(k) plan, life and accidental death and disability coverage, and parental leave benefits. Other perks include subsidized daily lunches and snacks at our on-site locations. Who we are We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them. We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility. We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo. We maintain a start-up culture of camaraderie and leadership by example, regardless of title. We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers. Notice to staffing firms Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description If you're good at what you do, you can work anywhere. If you're the best at what you do, come work for Doma Technology.About Us Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction. Our Values • Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way., • People First - We communicate with honesty and respect to our customers, colleagues, and partners., • Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives., • Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices. IT Specialist Position Summary This is a contract 40-hour/week position paying between $25-27.50/hr. Doma Technology is looking for an IT Specialist to provide responsive, thoughtful support to employees across our technology environment. This early-career role is primarily responsible for Tier 1 requests and incidents, with opportunities to assist with selected Tier 2 work under guidance. You will help employees stay productive from onboarding through offboarding, document what you learn, and escalate complex or high-impact issues through defined paths. This is a development-focused opportunity for someone with approximately one to two years of experience who wants to build a strong foundation in IT operations. You will receive structured training and hands-on mentoring, gain exposure to Information Technology and Cybersecurity, and learn to work within an evolving support model that includes new AI-enabled automations. Key Responsibilities Service and Support • Serve as a first point of contact for IT requests and incidents through Freshservice, email, Teams, and phone., • Troubleshoot and resolve Tier 1 issues involving hardware, software, Windows and macOS devices, Microsoft 365, connectivity, VPN, and access., • Assist with selected Tier 2 issues under the guidance of experienced team members, documenting the diagnosis and outcome., • Assess impact and urgency, work within service expectations, and keep employees informed through clear and timely updates., • Escalate unresolved, high-impact, or security-sensitive issues through defined paths to IT leadership and the appropriate Security, Engineering, or managed service resources., • Provide courteous, patient, and discreet support to employees at every level, including executives and other users handling sensitive information. Employee Technology Lifecycle • Support onboarding by preparing devices, coordinating account creation, enrolling multifactor authentication, and confirming day-one readiness., • Complete assigned offboarding tasks promptly, including approved account actions, asset recovery, and license reclamation., • Fulfill approved identity and access requests such as password resets, MFA enrollment, mailbox permissions, and group membership changes., • Track equipment assignments, returns, shipments, and device reimaging in Snipe-IT or the designated asset management system., • Partner with Human Resources, IT leadership, and business teams to maintain accurate records and a clear audit trail for access changes. Security Cross Training and Operational Readiness • Participate in structured cross-training with the Cybersecurity Team to build practical knowledge of security operations and controls., • Follow access governance, change control, data handling, and incident escalation procedures in every support interaction., • Recognize and report suspicious activity, including phishing, unusual access behavior, and potentially compromised devices, using established procedures., • As training and proficiency grow, provide documented coverage across IT Operations and Information Security when additional support is needed, while remaining within established responsibilities and escalation boundaries. Documentation Automation and Improvement • Record troubleshooting steps, decisions, and resolutions in the ITSM so work can be understood, measured, and repeated., • Create and maintain knowledge articles, FAQs, and quick guides that help employees and support teammates resolve common issues., • Use approved AI-enabled automations across support workflows, reviewing outputs for accuracy, security, and appropriate handling before acting on them., • Identify repetitive work that may be suitable for self-service or automation and share practical feedback as new workflows are introduced., • Participate in service reviews, share recurring issue patterns, and recommend improvements that strengthen employee support and operational readiness. Skills and Qualifications Required • Approximately one to two years of experience in IT support, help desk, desktop support, or comparable hands-on technical work., • Foundational knowledge of Windows or macOS, Microsoft 365, Teams, remote support tools, identity and access concepts, and basic network troubleshooting., • Ability to diagnose issues methodically, explain next steps in plain language, and confirm that the solution meets the employee's need., • A service-oriented approach marked by empathy, patience, professionalism, and respect for people with different levels of technical experience., • Clear written and verbal communication, including accurate ticket notes and concise user-facing instructions., • Sound judgment when prioritizing work, protecting confidential information, following procedures, and deciding when to escalate., • Curiosity, adaptability, and an interest in building skills in automation, information security, and modern IT operations. Preferred • Experience with an IT service management or ticketing platform such as Freshservice, ServiceNow, or Jira Service Management., • Familiarity with Intune, Jamf, Entra ID, or comparable endpoint and identity management tools., • Working knowledge of common connectivity concepts and troubleshooting for Wi-Fi, VPN, DNS, and remote access., • Awareness of ITIL practices and foundational security concepts such as least privilege, multifactor authentication, and phishing prevention., • CompTIA A+, ITIL Foundation, an entry-level security certification (Security+), or active interest in pursuing a relevant certification. Learning and Career Development The IT Operations team will provide structured training, hands-on mentoring, and opportunities to pursue relevant IT certifications. You will learn alongside experienced colleagues, gain broader exposure through cross-training with Information Security and Cybersecurity, and take on more complex support work as your skills develop. Joining now also offers the chance to grow with Doma Technology's evolving support model as we introduce new processes, AI-enabled automations, and service capabilities. The role is designed to help you build confidence, sound technical judgment, and a strong foundation for continued growth in IT. How we'll value you and make your life a bit easier: We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission. We currently offer the following benefits to all Full-Time employees: • Work/Life Balance - We encourage taking Paid Time Off (PTO)!, • 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity), • Incredible medical, dental, and vision benefits options to allow you to customize to you and your family's needs that all start in the following month following your first day of employment, • Health Savings Account (HSA), • 401K with company match program, • Short-Term & Long-Term Disability, • Supplemental Life and AD&D Insurance, • Critical Illness, Injury and Hospital Insurance We believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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