Trabajos vendor en Boise, Idaho - Page 2Crear alertas

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Must have worked for an MSP (managed services provider) in the past., • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • History of network and firewall administration (Sonicwall & Meraki)., • RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM., • PSA Ticketing Experience with Autotask or Connectwise., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and grow