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The Ascott Limited UK Corporate Office is seeking a qualified, experienced and capable Procurement Manager to become part of our Procurement team, supporting our properties. Reporting to the Procurement Director, being responsible for the purchase of goods and services to ensure that the Group's European lodging sites operational needs are met. As the Procurement Manager , you will be responsible for: Purchasing goods, materials, components and/or services in line with specified cost, quality and delivery targets Identifying and evaluating potential suppliers, developing strategies, and negotiating contracts to secure the best possible prices and terms Creating long-term plans for specific categories of goods and services Preparing reports on procurement activities, analysing data to identify trend Collaborating with various departments within our properties to understand their procurement needs and ensure those needs are met Sourcing environmentally friendly products and services Ensuring contracts are properly managed and adhered to, including renewals and performance monitoring Managing inventory levels to optimize stock turnover and minimize holding costs Staying informed about market trends, new products, and potential suppliers to identify opportunities for improvement and innovation Conducting cost analysis, setting benchmarks, and identifying opportunities to reduce costs without compromising on quality Building and maintaining strong relationships with key suppliers, ensuring timely delivery of goods and services, and resolving any issues that may arise Assess tenders and quotations from potential suppliers Prepare required documents in line with final negotiations with selected suppliers and in line with organizational targets and requirements. To be successful in the role of Procurement Management , we require: Bachelor's degree in a related field (e.g., supply chain management, business administration and/or finance) Proven experience in Procurement and Strategic sourcing, preferably within the hospitality industry Strong negotiation, communication, and relationship management skills Proficiency in relevant software and tools, such as procurement systems and Microsoft Office Suite Excellent analytical and problem-solving skills Strong communication (written/spoken) English & French at business level Ability to work independently and as part of a team Minimum 8 years of experience of relevant working experience in purchasing Background and or experience within technical services purchasing (vendor management, contractor’s, hard services) Certification from Chartered Institute of Purchasing & Supply (CIPS) a plus Experience in integration activities and change management. This is your opportunity to be part of our team as a Procurement Manager . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Recruitment Referral Incentive Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Multilingual, Negotiating skills, Organisation Skills, Attention to Detail, Problem Solving

Pay Rate: £13.70 per hour + bonus of up to £1.25 per hour Job Type: Permanent (full-time or part-time) * We are looking for Kitchen Porters to join atis and help us on our mission to create a food company that is different from any other healthy food concept in town. We are a rapidly growing company with plenty of opportunities for brilliant people to develop and progress. atis is embodied by our powerful, healthy food. We prepare our products fresh in house, everyday, but we aren't just product obsessed - we believe the experience has to be as vibrant as the food. So if you share a passion for delivering upbeat, positive and memorable experiences, we want to hear from you! We're looking for people who want to be part of the growing atis family and want to make a difference with us. We offer an amazing work culture of kindness and support, with great benefits and perks! * You'll thrive here if you have / are: • At least a few months' experience in or around a professional kitchen, ideally fast-paced and high-volume, • Commitment to the highest levels of hygiene and cleanliness, • You bring positive energy - the kind that keeps the kitchen running smoothly and makes the team feel supported, • You show up - reliable, hardworking and ready to go beyond your job description when the team needs it, • You obsess over quality - keeping your station immaculate, taking pride in the small details others might overlook, • You're driven and excited by fast pace and constant movement - we don't sit still - you spot what needs doing and get on with it without being asked, • You communicate clearly, openly, directly, and always with kindness. You take accountability - we have no time for blame culture, • A passion for good, healthy food * What do we offer you? Financial • Generous bonus scheme - up to £1.25 per hour, with additional opportunities for management roles, • Free atis meal daily - healthy, filling and delicious, • 50% personal dining discount when you eat at any of our stores, outside of work hours, • 30% friends & family discount at atis, • Pension scheme, • Enhanced parental leave policy Physical • Gym discounts, • Cycle to Work scheme, • atis football league - all levels welcome! Culture & Belonging • Your birthday off - paid!, • Employee Assistance Program: 24/7 mental health support and access to free counselling sessions, • Industry leading internal progression rates with clear development plans - we want you to grow with us!, • Paid Charity days, • Regular staff parties & events * atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.

The Lansdowne Pub Tucked away in the heart of Primrose Hill, The Lansdowne is a much-loved neighbourhood pub with a big personality. Known for its warm welcome, rustic charm, and Mediterranean-inspired menu, The Lansdowne is a true local institution—where great food, great drinks, and great company come together in a relaxed, stylish setting. Whether you're in the mood for a classic Sunday roast or a mouth-watering, hand-stretched pizza, our expert chefs use only the highest quality ingredients sourced from award-winning suppliers like Real Cure and Neal's Yard we've honed our craft and become experts in delivering the best pub dining experience possible. The Role: Kitchen Manager As Kitchen Manager, you will be a leader of people, focused on high standards of cleanliness, training, developing others, and high food quality. You will work with our development chef to get the best out of the team and business to drive the food forward in The Lansdowne, looking to always deliver a fabulous eating experience for our guests. WE ARE PROUD TO OFFER: • Some of the best Career Growth Opportunities in the industry., • Flexible Shift Patterns – to fit around the other important things in life., • A Competitive and Progressive salary, including a fixed TRONC distribution., • Stream – giving you direct access to your wages when you need them., • Private Medical Cover on completion of one year’s service., • Access to Professional Mental Health Resources and an Employee Assistance Programme on completion of one year's service., • 28 days paid Holiday per annum, inclusive of Bank Holidays., • 25% Discount at all Glendola Leisure Venues., • Annual Staff Events, • Opportunities to innovate and contribute to the growth of your business GLENDOLA LEISURE GROUP - A LEADING FAMILY-OWNED PRIVATE HOSPITALITY COMPANY Glendola Leisure operates many different bars, pubs, and restaurants across the UK in London, Glasgow, Belfast & Edinburgh. In your City, you will be part of a small team supported by our wider group and open to all the opportunities that come with that. What we all share as part of the Glendola Family is a passion for our customers, being experts in our products, providing exceptional service, and a commitment to being better every day. If you can offer friendliness, a ‘can-do’ attitude, and willingness to become an expert in your products, and want a role that is as individual as you are, then you’re the one for us. It is time you stopped going to work and started coming to life. Are you ready to be part of one of the hospitality industry’s biggest success stories? – It’s time to apply.

Job Ref: PER1479 Branch: Fenix Mayfair Location: Fenix London, London (West) Salary/Benefits: £60,000 OTE Contract type: Permanent Hours: Full Time Hours per week: 45 Posted date: 04/08/2026 Closing date: 15/09/2026 What You'll Get Up To: • Be a visible, energetic leader to your team creating positive energy and a productive environment., • Show your experience and capability for managing high volume operations., • Inspire your team to deliver the owners' vision, to bring a unique and immersive dining experience to our guests., • Focused on our guests experience excelling all expectations., • A charismatic and confident communicator with your management team and the wider restaurant team., • Demonstrate a desire to push boundaries, learn new skills and contribute to the business' evolution., • Demonstrate a deep-rooted understanding of our business. Use this knowledge to constantly strive for ways to improve our brand., • Keeps abreast of newest trends and innovations in the hospitality industry, • Provide the team with a platform to develop personally and professionally. Why Permanently Unique? Health & Happiness • Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more., • Cycle to work scheme, • Bespoke staff food menu designed by all our head chefs, • Mental health first aiders, • Access to management health care cash plan, • Access to EAP scheme Progression • Bespoke development journey's for all our team, • Development academies to support the progression and development of our team, • Chef Academies visiting our amazing suppliers across the UK Extras • 50% off food and drink Monday to Thursday up to a table of 4 at Tattu or Fenix restaurants, • After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine at any Tattu or Fenix restaurant, • Recommend a friend scheme, • Wagestream - access a share of your earned wages whenever you need it, • Employee of the month award, • Monthly team building events, • Annual celebration Fenix is a modern, luxury, and captivating restaurant brand that connects with guests by taking them on a unique customer journey. Leading the way in brand identity, over the past four years we have built an international following through our dramatic interiors, specialist cuisine, and young, fresh service style

BAR SUPERVISOR – GAIA We are currently seeking an experienced and passionate Bar Supervisor to join the team at GAIA in London. This is an exciting opportunity for a driven hospitality professional who thrives in a fast-paced luxury dining environment and is passionate about delivering exceptional beverage experiences while supporting the leadership and development of a high-performing bar team. KEY RESPONSIBILITIES • Supervise the day-to-day operations of the bar, ensuring smooth, efficient, and high-quality service at all times., • Lead by example, motivating and supporting the bar team to maintain exceptional service standards while ensuring all beverages are prepared and presented in line with GAIA standards., • Assist with training, coaching, and developing bar team members to enhance product knowledge, service skills, and operational excellence., • Support the implementation of seasonal beverage menus and maintain excellent knowledge of cocktails, wines, spirits, and premium products., • Maintain effective stock control, minimising wastage through accurate inventory management, stock rotation, and adherence to company procedures., • Ensure the bar remains clean, organised, and fully compliant with health, safety, and hygiene regulations., • Support management in monitoring bar performance, sales, and operational standards, contributing to the achievement of financial and productivity targets., • Work closely with the wider management team to ensure seamless communication across departments and consistently deliver a luxury guest experience. ABOUT YOU • Proven experience as a Bar Supervisor, Senior Bartender, Head Bartender, or in a similar role within a premium or luxury hospitality environment., • Strong knowledge of cocktails, spirits, wines, and current beverage trends., • Experience working in high-volume, fast-paced bar operations., • A hands-on leader with excellent communication, organisational, and team development skills., • Good understanding of stock control, inventory management, and cost-conscious beverage operations., • Passionate about delivering exceptional guest experiences and maintaining the highest hospitality standards., • Highly organised, detail-oriented, proactive, and able to perform effectively under pressure., • Experience within luxury restaurant concepts or high-end London venues is highly desirable. WHAT WE OFFER • Salary: £45,600 per annum + tips, • Career growth opportunities within Fundamental Hospitality., • A professional and supportive working environment., • The opportunity to be part of one of London's most exciting luxury dining destinations. If you are ready to take the next step in your hospitality career and join a globally recognised luxury brand, we would love to hear from you. Candidates must have the right to live and work in the UK. This is not an exhaustive list of responsibilities. A full job description can be provided upon request.

Job Ref: 13423 Branch: Apex Temple Court Hotel - London Location: Apex Temple Court Hotel, London Salary/Benefits: Competitive Pay plus excellent company benefits and perks. Contract type: Permanent Hours: Full Time Shift pattern: 5 out of 7 Hours per week: 40 Posted date: 05/08/2026 Closing date: 16/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Cluster Maintenance Manager for Apex Temple Court and Apex City of London Hotel. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality – it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview Our Cluster Maintenance Manager will always be motivated and highly engaged to provide personalised 'world class' customer care and service to all guests, team members, clients and directors, in line with our brand standards and procedures – ensuring every guest request is completed promptly and decisively, and aspiring to make the impossible, possible. As part of the senior leadership team, you will be responsible for leading a multi-disciplined maintenance team in the delivery of the short and long-term planning and management of the engineering operations for the cluster properties, across both the front and back of house. You will ensure an efficient and economic running of the engineering disciplines, supplying services as required to the entire operation and maintaining equipment, building and utility services in optimum condition. This role will include operational cluster shift coverage across a seven-day senior duty management rota and working between properties on a rotational basis. Main Responsibilities • Lead the planning, scheduling and delivery of all preventative and reactive maintenance programmes across accommodation, public areas, and mechanical and electrical plant systems, • Develop and deliver annual OPEX, CAPEX, repair and refurbishment plans, on time and within budget, • Proactively control maintenance consumable costs against departmental budgets and revenue performance, • Drive product quality standards and property upkeep through regular strategy meetings, performance reviews and continuous improvement, • Oversee the implementation and ongoing use of the Engineering Management System (LOGIT / CAFM Explorer) to support efficiency and compliance, • Achieve monthly Net Promoter and Guest Review Index targets, maintaining exceptional standards of presentation and attention to detail, • Lead health, safety, compliance and building security activity, ensuring all statutory requirements, audits and inspections are met, • Produce clear cost-benefit analyses and business cases to support capital investment decisions, • Coach, train and develop the engineering team to maximise productivity and service quality, • Collaborate with hotel leadership and external stakeholders to deliver strategic objectives, support community initiatives, and promote apprenticeship and talent development About You As Cluster Maintenance Manager, you will show initiative, be able to prioritise your workload, and have an organised and methodical approach to your work. You will have an excellent understanding of Health and Safety in the workplace, plus a good understanding of legal compliance and record keeping. This role is based across our London Cluster, and you will support other Lead Engineers within the wider cluster. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role as you begin your journey with us. To excel within this role, you will have: • Clear and influencing communicator with the ability to interact across all levels, • Ability to adapt and drive a continuous growth and transformational mindset, • Strong organisation skills with the ability to multitask, • Thorough knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, refrigeration and HVAC equipment, • A cost-efficient and profit-driven approach, • The ability to identify and manage the best resources to achieve targets, • The ability to translate strategies into practical plans, • Confidence deploying time-in-motion exercises to ensure optimum cost engineering, • A track record of building and developing a guest-centric team culture, • A strong understanding of related H&S building and engineering requirements, • A coaching, supporting and challenging approach to deliver operational targets, • The ability to create an open environment Benefits You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits, which includes: • 35 days holiday, • Access to an external Employee Assistance Programme, • In-house company interactive employee communication app, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working, • Training and development from day one, • £200 referral bonus when your friends or family join the team And once you smash your probation, you'll also receive: • Contributions to a pension scheme, • Involvement in our employee recognition schemes, • 50% discount in our restaurants, • Annual anniversary complimentary guest experience – overnight stay and dinner for two, • Cycle to Work Scheme, • Discounted room rates, • Spa discount, • Life Assurance Cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion – the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. About Apex Temple Court Hotel Apex Temple Court Hotel is just seconds from Fleet Street. This hotel is perfect for visiting Theatreland, Covent Garden or London's business districts in the square mile. Tucked away in an intimate, contemporary space just beyond the reception of Apex Temple Court Hotel, Chambers Restaurant is perfect for any occasion. Chambers' menu is focused yet diverse: Canape options set the table for traditional mains with a modern twist, as the culinary team covers the spectrum of European cuisine. Chambers' unique settings include an artful main dining room with innovative lighting schemes and a charming outdoor dining space in the hotel's courtyard, surrounded by historic Temple Court buildings.

Are you a passionate culinary professional looking to thrive in a dynamic and high-energy kitchen? Firmdale Hotels is seeking an experienced and enthusiastic Chef de Partie to join our prestigious team at The Soho Hotel. Known for our exceptional service and luxurious accommodations, Firmdale Hotels offers a vibrant and supportive environment where your culinary talents can shine. Located in the heart of Soho, London, The Soho Hotel is part of the acclaimed Firmdale Hotels group. We pride ourselves on delivering an unparalleled guest experience with a focus on personalised service, exquisite dining, and stylish design. Our award-winning restaurants offer a unique culinary journey, and we are committed to maintaining the highest standards of quality and creativity. As a Chef de Partie, you will play a crucial role in our kitchen brigade, ensuring the smooth operation of your section and contributing to the overall success of our culinary offerings. Responsibilities: • Assisting with the preparation and service of breakfast, lunch, and dinner, ensuring each dish meets our high standards., • Supervising and mentoring a small team, fostering a collaborative and efficient work environment., • Demonstrating excellent attention to detail in all aspects of food preparation and presentation., • Monitoring stock levels and placing orders as needed to maintain optimal inventory., • Upholding strict hygiene and safety standards in accordance with regulations., • Collaborating with the Head Chef and other team members to create innovative and enticing menu items., • Maintaining organisational and communication skills to effectively manage your section during busy service periods. What you Need: • Proven experience in a similar role within a high-pressure, fast-paced kitchen environment., • A genuine passion for food and a keen eye for detail., • Strong organisational and communication skills., • The ability to work well within a team and lead by example., • A commitment to continuous improvement and a willingness to learn and grow. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Inspired by one of London's most creative and iconic neighbourhoods, The Soho Hotel is a celebration of modern art, bold design and the vibrant energy that has made Soho famous the world over. Widely regarded as Soho's first luxury hotel when it opened in 2004, it sits on a quiet street at the heart of this buzzing entertainment district, surrounded by top London restaurants, theatre and music in every direction. To work here is to be immersed in that creative spirit every day. The Soho Hotel is a place where personality and passion are valued as much as skill, and where every member of the team plays a part in bringing an extraordinary guest experience to life. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • Readers' Choice Awards, Condé Nast Traveller, 2025, • Best Hotels in London, The Telegraph, 2024, • Coolest Hotels in London, The Times, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Job Vacancy: Till Staff (Full-Time) Location: Whole Foods Centre, Leyton Hours: Full-time Evening Shift– 6 days per week Salary: TBC The Role We are looking for a friendly, energetic, and reliable individual to join our front-end team. As the face of our store, you will be responsible for providing a fast and efficient checkout experience while ensuring every customer leaves with a smile. Previous Experience Required • Retail/Service Background: At least 6–12 months of experience in a fast-paced retail or hospitality environment., • Till Operation: Proven experience handling cash and card transactions accurately using an Epos system., • Customer Interaction: A track record of dealing with customer enquiries and resolving complaints professionally., • Legal Compliance: Prior experience or training in "Challenge 25" or similar age-restricted sales protocols is highly desirable. Key Responsibilities • Checkout Operations: Efficiently scanning items and processing payments accurately., • Customer Service: Greeting shoppers, answering enquiries, and assisting with packing when needed., • Product Knowledge: Assisting with price checks and promoting in-store loyalty schemes., • Maintain Standards: Keeping the front and back of tills area clean and ensuring bags/supplies are replenished. Ensuring low-stock items are reported to supervisor., • Compliance: Strictly following legal guidelines for the sale of age-restricted goods. What We’re Looking For • A positive "can-do" attitude and a passion for helping people., • The ability to work well under pressure during busy peak periods., • Strong communication skills and basic numeracy., • Flexibility to work a variety of shifts.

Are you a passionate food enthusiast eager to grow your culinary skills in a vibrant and dynamic environment? The Soho Hotel, part of the renowned Firmdale Hotels group, is seeking a dedicated Commis Chef to join our successful team. Firmdale Hotels is known for its stylish design, exceptional service, and commitment to creating memorable experiences for guests. As a Commis Chef at The Soho Hotel, you will have the opportunity to gain hands-on experience across various sections of our kitchen. This role is perfect for someone looking to expand their culinary expertise and thrive in a bustling, fast-paced operation. Responsibilities: • Support senior chefs in preparing high-quality dishes across different sections of the kitchen., • Ensure the kitchen is clean, organised, and compliant with health and safety regulations., • Properly store and handle all ingredients, ensuring freshness and quality., • Work closely with the kitchen team to deliver exceptional dining experiences., • Take initiative to learn and improve culinary techniques and knowledge. What you Need: • Previous experience in a similar role within a high-paced kitchen environment., • Demonstrate excellent attention to detail in food preparation and presentation., • A genuine passion for creating and serving exceptional dishes., • Strong organisational abilities to manage multiple tasks effectively., • Excellent communication skills to collaborate with the team., • Ability to work seamlessly within a large team, contributing to a positive and efficient work atmosphere. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Inspired by one of London's most creative and iconic neighbourhoods, The Soho Hotel is a celebration of modern art, bold design and the vibrant energy that has made Soho famous the world over. Widely regarded as Soho's first luxury hotel when it opened in 2004, it sits on a quiet street at the heart of this buzzing entertainment district, surrounded by top London restaurants, theatre and music in every direction. To work here is to be immersed in that creative spirit every day. The Soho Hotel is a place where personality and passion are valued as much as skill, and where every member of the team plays a part in bringing an extraordinary guest experience to life. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • Readers' Choice Awards, Condé Nast Traveller, 2025, • Best Hotels in London, The Telegraph, 2024, • Coolest Hotels in London, The Times, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About Us At Lucky Voice, we believe that pleasure is something to be taken seriously! We have a phenomenal time delivering unforgettable nights out centered on unrivalled private-room karaoke, delicious drinks, and tasty food. It is a place where people come to let their hair down, have fun, belt out some tunes, and switch off from reality, creating moments everyone enjoys and remembers forever. Job Overview We are seeking an experienced, talented, high-energy Assistant General Manager (AGM) to assume day-to-day responsibility for the operational management of our Lucky Voice venue, deputizing in the absence of the General Manager while actively supporting the delivery of our wider company strategy. In this role, you will lead by example and ensure that all guests have memorable moments, fun, and enjoyment as part of their experience within our venue. Our Core Values: • Be Fun Be Kind, • Driven to Deliver, • Treasure the Touch Points, • Work Brilliantly Together Key Responsibilities • Guest Experience: Maintain venue product quality and appearance; promote guest recognition and handle daily feedback to foster an environment focused on guest-centricity., • Commercial Development: Plan and execute short-term business objectives, support bookings coordination to maximise yield, and evaluate sales/marketing promotions., • Financial Control: Support the GM in the achievement of all venue budget targets and KPIs, while monitoring cash, stock, and venue assets securely., • People Management & Leadership: Lead by example, encouraging all team members to work together. Delegate authority, empower team members, handle recruitment in line with business needs, and foster a positive team atmosphere by recognising success., • Training & Development: Actively drive the onboarding, coaching, and statutory compliance training cultures for all venue team members., • Statutory Requirements: Take personal accountability for all statutory obligations, ensuring Health & Safety policies and procedures are followed, and ensure fair and equal treatment for all individuals. Skills, Experience & Abilities Required • Demonstrated excellent leadership and people management skills with a knack for getting the best out of a team in a fun and collaborative way., • Great attention to detail, organisation, planning, and administration skills., • A confident communicator who thrives working as part of a team and is passionate about going the extra mile., • A strong passion for delivering customer excellence to all our guests., • Mobility and flexibility to potentially move to an alternative venue location to gain promotion or further training. What’s In It For You? A fun, collaborative environment where you can truly thrive and develop, not to mention a few fantastic perks: • Salary: Commensurate with experience, • Holiday: 25 days, • PMI: Benenden Health, • Cycle to Work Scheme, • Travel Loan, • EAP (Employee Assistance Programme), • Generous Discount on F&B (Food & Beverage) If you want that mic drop moment, we would love to hear from you!

Job Title: In-House Seamstress / Tailor Location: South Kensington, London Start Date: Urgent — we need someone to start this week Contract: Full-time holiday cover for our Head Tailor throughout September, moving to a part-time basis (2 days a week, flexible) from October onwards Salary: £150–£200 per day, dependent on relevant experience About Holden & Hunt Holden & Hunt started as Gormley & Gamble — London's first women-only tailor in the history of Savile Row's 200 years, creating exquisitely crafted garments for discerning women. From bespoke dresses to beautifully finished suits, we specialise in one-of-a-kind, made-to-measure pieces that empower women to feel confident, strong, and utterly themselves. Based in South Kensington and born on Savile Row, our ethos is simple: women deserve tailoring that fits — not just their bodies, but their lifestyles too. We're looking for a meticulous, highly skilled Freelance In-House Tailor/Seamstress to provide full-time holiday cover for our Head Tailor this September, continuing on a part-time basis afterwards. This is a hands-on role at the heart of our bespoke production process — working within a creative, fast-paced environment to craft beautifully finished garments for our discerning clientele. We need someone brilliant, with the most exceptional finishing techniques, to join us urgently — ideally starting this week. Based primarily in our South Kensington atelier, you'll manage client alterations and be responsible for the creation of bespoke garments, from toiles through to finished pieces. Key Responsibilities • Handle all client alterations, from simple adjustments to complex garment reworkings, • Create one-off bespoke pieces, including toiles and final garments, • Assist at fittings when required, ensuring exceptional fit, finish, and presentation, • Collaborate closely with the pattern cutter, design, and fitting teams to bring each client's vision to life, • Ensure all garments meet Holden & Hunt's exacting standards of quality and craftsmanship, • Manage your own workload effectively, balancing multiple projects and deadlines What We're Looking For • A meticulous approach and an exceptional eye for detail and precision — nothing less than perfect finishing will do, • Proven experience as a seamstress or tailor within a bespoke, couture, or luxury fashion environment for 10+ years, • Technically very accomplished, with expert hand and machine sewing, garment finishing, and complex alterations, • Proven experience with luxury garment finishing techniques, • Exceptional skill and confidence working with delicate fabrics, particularly silk, • Preferably formally trained — Savile Row or another renowned institution — though this is not essential, • Smartly dressed and well presented at all times, particularly during client fittings and while in the studio; first impressions matter to us, • A genuine team player who goes above and beyond, • Ability to work quickly and independently while maintaining exceptional quality, • Strong communication skills and a friendly, collaborative approach during client fittings, • A genuine love for beautiful clothes and empowering women through your craft, • Previous tailoring or luxury womenswear experience strongly preferred, • Pattern cutting experience advantageous but not essential Additional Info • This role starts as freelance, with the intention to move to a permanent position for the right candidate, • From October, we need someone available 2 days a week — we're flexible on which days To Apply Please send your CV, along with two examples of your best work — the pieces of sewing you're most proud of — by email. Given how urgently we need to fill this role, applications will be reviewed on a rolling basis, so please get in touch as soon as possible.

Linen Factory is a busy, growing company based in Park Royal, supplying high-quality linen products to clients across the hospitality industry. We are looking for a reliable and organised individual to join our team and support our day-to-day operations. Key Responsibilities: Provide general administrative support to the office and management teamHandle phone calls, emails, and correspondence professionallyMaintain accurate records, files, and databasesProcess orders and assist with scheduling deliveriesSupport basic accounting and invoicing tasksLiaise with clients and suppliers as needed Requirements: Previous experience in an administrative or office support role (preferred)Good communication and organisational skillsProficient in Microsoft Office (Word, Excel, Outlook)Ability to work independently and as part of a teamStrong attention to detail and reliability Working Hours: Full-time, Monday to Friday

Part-Time Business Operations & Marketing Assistant Hybrid – Ealing, London | Approximately 2 days per week Berenice London is a growing luxury bespoke wig company based in Ealing, London. We are looking for a highly organised, proactive and tech-confident Business Operations & Marketing Assistant to work closely with our founder and help keep the day-to-day organisation of the business running smoothly. This is a varied role within a small, growing business. It would suit someone who loves organisation, systems, customer communication and taking responsibility for making sure things actually get done. You will work directly with the founder and coordinate with our existing team, including our social media/content team and external digital marketing partners. What you'll be helping with Customer communication & administration • Monitoring and organising customer emails, • Responding to routine customer enquiries in a warm and professional way, • Making sure new enquiries and leads are followed up, • Flagging important enquiries that require the founder's personal attention, • Keeping customer information accurate and up to date in Zoho, • Helping manage customer communications throughout their journey with us, • Sending and coordinating appropriate client updates, • Helping with invoices and monitoring customer payments CRM & automations • Taking day-to-day ownership of our GoHighLevel CRM, • Manually maintaining customer tags and ensuring customers enter the correct follow-up journeys, • Monitoring existing automations and identifying anything that needs improving, • Helping review, rewrite and organise automated customer emails, • Coordinating technical GoHighLevel changes with our external digital team, • Checking that leads and customers are not falling through gaps Calendly & appointments • Taking ownership of our Calendly system, • Managing availability, appointment types and booking journeys, • Helping with cancellations and rescheduling, • Making sure automated appointment communications are accurate and working properly Business & client operations • Helping maintain an organised overview of active customer orders, • Keeping track of important stages, deadlines and customer updates, • Helping make sure information moves correctly between consultations, customer records and production, • Helping coordinate routine communication with suppliers and external team members, • Keeping track of outstanding jobs and making sure they are followed through, • Helping develop simple systems and processes as the business grows Marketing coordination • Working alongside our existing social media/content team member, • Helping plan marketing priorities and newsletter ideas, • Keeping newsletters and marketing activities moving on schedule, • Making sure the founder records planned Instagram/video content, • Coordinating with our external advertising, CRM and SEO partners, • Helping monitor leads, bookings and sales conversions, • Producing a simple overview of marketing performance so we understand what is generating enquiries and customers, • Helping identify improvements needed across our website and customer journey The person we're looking for You do not need to be a senior manager or have years of management experience. We are looking for someone who is: • Extremely organised, • Proactive and good at noticing what needs doing, • Comfortable taking ownership of tasks and following them through, • Tech-confident and comfortable learning new systems, • Excellent at written English, • Warm and professional when communicating with customers, • Able to work independently, • Comfortable coordinating with different team members and suppliers, • Good at keeping track of lots of small moving pieces, • Happy working closely with a founder in a small business, • Confident reminding and chasing the founder when something is needed!, • Interested in improving systems rather than simply completing individual tasks Experience with CRM systems, email marketing, GoHighLevel, Zoho or Calendly would be an advantage, but experience with every platform is not required. Being organised, intelligent, proactive and willing to learn is more important to us. The role Part-time – approximately 2 days per week We envisage this being a hybrid role, with approximately one day per week working with us in Ealing and the remaining time working remotely. There may be an opportunity for the responsibilities and hours to grow over time. This is an opportunity to become an important part of a small business and gradually take ownership of more of its day-to-day organisation. To apply Please send us your CV together with a short introduction telling us: 1. Why this type of varied small-business role appeals to you, 2. Any experience you have with CRM systems, email marketing, automations or booking systems, 3. Your experience communicating with customers by email, 4. An example of something you have organised or improved without being specifically told how to do it, 5. How you keep yourself organised when managing lots of different tasks, 6. Your availability for part-time work and ability to work from Ealing approximately once per week We care much more about finding someone with the right attitude, initiative and organisational ability than finding someone with a long list of qualifications.

Job Offer: FOH England’s Lane Café/Restaurant About UsEngland’s Lane café/restaurant opened in 2018, serving the best Antipodean- and Persian-inspired, vegan-friendly food. Our vision is to grow and build the England’s Lane brand across London, creating special places where our customers enjoy the best coffee and food. Ultimately, we want to provide a welcoming space where people can relax, connect with family and friends, and feel inspired. To bring this vision to life, every team member plays a vital role in creating exceptional and unique customer experiences. Job Description Primary Responsibilities • Take customer orders and communicate effectively with the team to ensure smooth preparation., • Proactively manage orders and customer requests via phone, Click & Collect, and Deliveroo., • Confidently demonstrate knowledge of the menu, food, and drink options to customers., • Pay close attention to presentation and service standards., • Engage proactively with customers upon arrival and departure., • Maintain cleanliness and tidiness of all areas, including seating, tables, counters, and product displays., • Ensure all product displays are kept to the highest standard., • Support the team with other tasks to ensure smooth operations., • Attend all team and company meetings and training events., • Follow all company policies and operational procedures., • Assist on the floor when needed. Requirements • At least 3 years of hospitality experience in a café or restaurant setting., • producing high-quality beverages and impeccable latte art preferred but not essential., • Excellent customer service skills., • Experience using till and payment systems., • Experience working in a fast-paced café/restaurant environment. Trial Period & Contract • The role includes a 3-week paid trial shift and training period., • After successfully completing the trial, and demonstrating punctuality and reliability, a contract will be offered. If you are passionate about coffee, customer service, and being part of a dynamic team, we would love to hear from you.

Gaming Machine, Pool Table & Jukebox Service Engineer Location: Hertfordshire, North London and surrounding areas Job type: Full-time, permanent Company: Crystal Leisure Ltd Salary: Competitive, dependent on experience Benefits: Company vehicle, fuel card, tools, uniform and workplace pension About the role Crystal Leisure Ltd is looking for a reliable and practical Field Service Engineer to install, maintain and repair gaming machines, pool tables, jukeboxes and associated leisure equipment across our customer locations. You will work mainly in pubs, clubs and other hospitality venues, responding to service calls and ensuring that equipment is safe, presentable and operating correctly. This is a field-based role involving regular travel throughout Hertfordshire, North London and the surrounding areas. Previous experience with gaming or leisure equipment would be an advantage, although training can be provided to a candidate with strong electrical, mechanical or technical ability. Main responsibilities • Diagnose and repair faults on digital gaming machines, fruit machines and other amusement equipment., • Service and repair pool tables, including coin mechanisms, ball releases, cushions, cloth and levelling., • Diagnose and repair digital jukeboxes, amplifiers, speakers and associated audio equipment., • Install, exchange and remove equipment at customer premises., • Configure equipment, internet connections, routers and basic network settings., • Complete preventative maintenance and equipment safety inspections., • Carry out software updates and basic equipment programming., • Maintain accurate digital job sheets, service records and parts-used information., • Manage spare parts and tools carried in the company vehicle., • Keep equipment clean, secure and professionally presented., • Communicate clearly with venue managers and staff., • Escalate recurring or complex technical faults when required., • Assist with machine collections, cash handling or meter readings where authorised and properly trained., • Follow company procedures relating to security, cash, data protection and health and safety., • Participate in an agreed out-of-hours or weekend call-out rota. Essential requirements • Good practical electrical, mechanical or technical skills., • Ability to diagnose faults logically and work independently., • Basic understanding of computers, software and networking., • Good communication and customer-service skills., • Reliable, organised and able to manage a daily workload., • Comfortable working in pubs, clubs and hospitality venues., • Physically capable of moving equipment safely with appropriate assistance and handling equipment., • Full UK driving licence., • Willingness to travel throughout the company’s service area., • Flexibility to work occasional evenings, weekends and bank holidays as required., • Honest and trustworthy, particularly when working around cash and valuable equipment. Desirable experience Experience in any of the following would be beneficial: • Gaming, amusement or fruit machines., • Pool tables and coin-operated equipment., • Digital jukeboxes and commercial audio systems., • Electronic or electrical fault-finding., • Computers, routers, Wi-Fi and network cabling., • AV, CCTV, alarms or other field-service equipment., • Working in pubs, clubs, arcades or the wider leisure industry., • PAT testing or relevant electrical qualifications. What we offer • Competitive salary based on experience., • Company vehicle and fuel card., • Company phone or tablet., • Tools, equipment and uniform., • Full product and systems training., • Workplace pension., • Holiday entitlement., • Overtime and call-out opportunities., • A varied, hands-on position with opportunities to develop your technical skills., • The opportunity to work with both established leisure equipment and new interactive gaming technology. Working hours The normal working pattern will be agreed with the successful applicant. Because our customers operate within the hospitality sector, some evening, weekend and bank-holiday work may be required. Participation in an on-call rota may also form part of the role. How to apply Please send your CV together with a short explanation of your relevant technical or field-service experience. Applicants from electrical, mechanical, AV, IT, vending, security or similar service backgrounds are encouraged to apply.

About us: At Lucky Voice, we are passionate about delivering unforgettable nights out. From private karaoke rooms to expertly crafted cocktails and delicious food, our venues are designed to provide the ultimate social experience. We’re on a mission to give people a place to let go and create unforgettable memories, every time - and that includes our team. We are currently looking for experienced, dynamic & driven Bartenders to join our Holborn venue! If you are confident, proactive and passionate about hospitality, people and creating memorable customer experiences, we’d love to hear from you! The role: As a Lucky Voice Bartender, you bring the experience, energy and a genuine passion for delivering unforgettable guest experiences. Highly organised and a natural communicator, you inspire your colleagues to deliver excellence whilst ensuring smooth, seamless operations every shift. About you: • You have at least 1 year of experience of bartending experience, • You thrive in a fast-paced, team-oriented environment, • You have a solid understanding of the industry and stay up to date with current trends and best practices., • You bring energy, positivity and a sense of fun to the workplace, making both your team and customers feel welcome and valued. Key responsibilities • Motivate and support the team to deliver exceptional service and operational goals., • Master a thorough knowledge of all bar products., • Foster a positive, inclusive, and engaging work environment., • Identify and solve operational challenges proactively., • Proactively identify and resolve operational challenges., • Ensure targets are met and exceeded through effective planning and performance management. Please note: This role requires flexibility and late working hours. What you’ll get from us: • A competitive salary, • Bonus scheme, • 100% Tronc paid directly to you, • Company discounts, • Access to our Employee Assistance Programme, • Private healthcare, • Cycle to work scheme, • Access to Wage stream

Job Summary We seek a dedicated and experienced Supervisor to oversee operations in our dynamic restaurant environment. The ideal candidate will possess strong leadership skills and a passion for culinary excellence, ensuring that our team delivers exceptional service and maintains high food safety standards. As Supervisor, you will be crucial in supervising staff, managing daily operations, and fostering a positive work atmosphere. Skills and Qualifications • Leadership and Management: Proven ability to lead, manage, and develop a team. • Customer Focus: Passion for delivering exceptional guest experiences. • Communication: Strong written and verbal communication skills. • Problem-Solving: Ability to quickly identify and address issues that arise in a fast-paced environment. • Industry Knowledge: Understanding of industry trends, regulations, and best practices. • Creativity: Ability to suggest new ideas and processes to improve operations. Key Responsibilities • Operational Oversight: Assist in managing the day-to-day operations of the establishment, ensuring all aspects from food and beverage service to housekeeping and front desk run smoothly. • Staff Management: Recruit, train, schedule, and evaluate staff, providing guidance and support to ensure high standards of service and a positive team environment. • Customer Service: Serve as a direct point of contact for guests, handling inquiries, resolving issues, and ensuring a high standard of guest experience. • Quality Control: Monitor and uphold hygiene, health, and safety standards, as well as quality standards for food production and presentation. • Event Coordination: Support the planning and execution of special functions and events, ensuring they are organized effectively. • Leadership: Lead by example, motivating the team in order to achieve the goals proposed by the Company. Job Types: Full-time, Permanent Salary - £14-£17 / per hour Expected hours: Between 38-45h Benefits: • Company pension, • Discounted or free food, • Employee discount, • Sundays off Schedule: Day shift / Night shift Saturday availability Sunday Closed Ability to commute/relocate: Old Street EC1V 9HL: reliably commute or plan to relocate before starting work (preferred) Work Location: In person Expected start date: ASAP

Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

Location: London, W51UP Job Type: Full-time, Permanent Salary: 35,000 per year, depending on experience About the Role We are looking for an experienced and reliable Warehouse Supervisor to oversee the day-to-day operations of our busy food warehouse. This is a hands-on supervisory position requiring strong leadership and organisational skills. The successful candidate will be responsible for managing the warehouse team, allocating daily workloads and ensuring that orders are picked, packed and dispatched accurately and on time. Main Responsibilities • Supervise and coordinate the daily activities of the warehouse team., • Allocate work and ensure tasks are completed efficiently and on time., • Manage and monitor staff performance and productivity., • Organise picking, packing and dispatch of customer orders., • Coordinate incoming and outgoing deliveries., • Ensure goods are received, checked and stored correctly., • Monitor stock levels, stock rotation and expiry dates., • Ensure chilled, frozen and ambient products are stored and handled correctly., • Investigate stock, picking and packing discrepancies., • Maintain accurate warehouse and inventory records., • Ensure Health & Safety and food-handling procedures are followed., • Train, support and supervise warehouse employees., • Assist with staff rotas and daily staffing requirements., • Liaise with management, drivers and other departments., • Identify operational problems and implement improvements., • Carry out stock counts and inventory checks., • Maintain a clean, safe and well-organised warehouse., • Assist with driving/deliveries or vehicle movements when operationally required. Essential Requirements • Previous managerial or supervisory experience is required., • Previous warehouse experience is required (minimum 2 years experience)., • Full UK driving licence is required (held for a minimum of 2 years), • Good spoken and written English is required. Previous experience within a food, FMCG, retail or wholesale warehouse would be highly desirable.

30-35 hours a week£14.50-£16 per hour with service charge + cash tips Pizza and fresh pasta concept an all day casual dining, relaxed family venue for lunches and busy evenings with fun crowd looking for a productive individual to assist the management with great and efficient service paying attention to customers needs key values: Customer relations Attention to serviceAchieving targets on sales set by management looking for someone bubbly and confident with customers, to take orders, be attentive to customers needs during service. Clearing tables and take food to the tables is part of the role. learning to make drinks in the bar will be needed position available immediately

20-30 hours a week£13.50-£15 with service charge + cash tips Mainly nights 4-CL (10pm/1030pm) Pizza and fresh pasta concept an all day casual dining, relaxed family venue for lunches and busy evenings with fun crowd looking for a productive individual to assist the management with great and efficient service paying attention to customers needs looking for someone bubbly and confident with customers, to take orders, be attentive to customers needs during service. Clearing tables and take food to the tables is part of the role. position available immediately

Luxury Personal Shopper — Social Media Assistant We’re hiring ✨ We’re looking for a Social Media & Luxury Assistant to join our growing luxury personal shopping business on a part-time basis, 3–4 days per week. We’re looking for someone who has a genuine passion for luxury fashion, social media and content creation, and understands what makes premium brands and products appealing online. The role You’ll be involved in: • 📱 Managing and creating content for Instagram & TikTok, • 🎥 Creating engaging Reels, Stories and short-form videos, • 📸 Photographing and filming luxury products, • ✂️ Editing Reels and social media content, • ✍️ Writing captions and helping develop creative content ideas, • 👜 Having a strong understanding of luxury brands such as Hermès, Louis Vuitton, Goyard, Cartier, Rolex, Chanel and other high-end brands, • 🔎 Researching luxury products, trends and social media content, • 📦 Assisting with product sourcing, organisation and day-to-day personal shopper tasks, • ✨ Helping maintain a premium, elegant and consistent brand image The ideal candidate We’re looking for someone who is: • Passionate about luxury fashion and lifestyle, • Confident with Instagram, TikTok and Reels, • Creative and has a good eye for aesthetics, • Comfortable filming and appearing behind/beside the camera, • Familiar with apps such as CapCut, Canva or similar editing tools, • Knowledgeable about luxury brands and current trends, • Organised, proactive and reliable, • Detail-oriented with a strong understanding of premium customer service, • Experience in luxury retail, fashion, personal shopping or social media is a strong advantage Location: London Hours: 3–4 days per week Type: Part-time Experience: Social media/content creation + luxury brand knowledge preferred If you’re passionate about luxury and know how to turn beautiful products into engaging social media content, we’d love to hear from you. 📩 Please send your CV and examples of your social media/content work to apply.

We are looking for a skilled and organised Sous Chef to support the Head Chef in delivering consistently high-quality food and kitchen operations. The Sous Chef plays a key leadership role within the kitchen, helping manage daily service, maintaining food quality and hygiene standards, supporting junior team members and ensuring efficient preparation and execution across all areas of production. Key Responsibilities: • Support the Head Chef with day-to-day kitchen operations, • Oversee food preparation and service to ensure consistency and quality, • Maintain high standards of food hygiene, health and safety, • Assist with stock control, ordering and supplier management, • Help manage kitchen scheduling and team organisation, • Train, mentor and support junior chefs and kitchen assistants, • Ensure allergen procedures and food safety standards are followed at all times, • Contribute to menu development and seasonal dish planning, • Monitor waste and support cost control initiatives, • Step into leadership responsibilities in the Head Chef's absence Requirements: • Previous experience as a Sous Chef or strong experience as a Senior Chef de Partie, • Strong knowledge of food safety and kitchen operations, • Ability to lead calmly and effectively in a fast-paced environment, • Excellent organisational and communication skills, • Passion for high-quality ingredients and consistent execution, • Flexible, reliable and team-oriented attitude Desirable: • Experience in high-volume workplace catering, contract catering or events, • Knowledge of nutrition, allergens and dietary requirements, • Food safety certification 9 hours shifts between 6am - 7pm The offered salary is £42.5k per year for a 45-hour work week.

CHEF DE PARTIE – CATERING South West London £36,500 per year + Paid Overtime + Excellent Benefits Full-Time | 45 hours per week We are currently recruiting an experienced Chef de Partie to join a well-established, high-quality catering operation in South West London. This is a great opportunity for a chef looking for a stable, professional environment with excellent benefits, ongoing development and a strong work-life structure. The Role Working alongside the Head Chef, Sous Chef and wider kitchen brigade, you will: • Prepare and deliver high-quality food across a busy catering operation, • Manage your section and maintain consistent standards, • Complete daily mise en place according to business requirements and functions, • Ensure correct food storage, stock rotation and date labelling, • Maintain excellent kitchen cleanliness and organisation, • Work confidently across different sections, including larder and sauce, • Support and mentor junior members of the kitchen team, • Follow HACCP, food hygiene and Health & Safety procedures, • Assist with functions, events and larger-volume food production, • Help minimise waste and maintain quality within agreed food costs About You We are looking for someone with: • Previous experience as a Chef de Partie or strong Demi Chef de Partie ready to progress, • Experience within catering, hotels, private members' clubs, events or high-volume quality kitchens, • Strong knowledge of food hygiene and Health & Safety, • Ability to organise and manage your own section, • Good communication and teamwork skills, • NVQ Level 3 or equivalent is desirable, • A reliable and professional approach Package & Benefits • £36,500 annual salary, • Paid overtime / time off in lieu, • £600 staff fund paid twice yearly after qualifying period, • 30 days annual leave, including bank holidays, • Additional life leave, • Generous pension scheme with company matching up to 15% after qualifying period, • On-site parking, • Staff referral scheme, • Employee Assistance Programme and mental health support, • Training and career development opportunities, • Staff events and access to selected leisure activities/facilities, • Death in Service benefit of 4× salary Apply with your CV to be considered for the position.

KEY RESPONSIBILITIES § Open and close the stall each trading day, including setup, styling, and pack down to brand standard § Welcome and engage market visitors, offering tastings and explaining the product range with warmth and confidence § Drive daily sales and build repeat custom among regular market visitors § Process transactions accurately using the card reader and cash float, and reconcile takings at the end of each shift § Manage stock levels, storage, and replenishment, ordering ahead where needed to avoid running out during trading hours § Maintain the stall, packaging, and display to a consistently high, giftable standard § Represent the Date Sultan brand professionally at all times, including tone, appearance, and product knowledge § Take full ownership of stall presentation as a standing location, keeping layout, display, and upkeep consistently excellent § Report weekly sales figures, stock needs, and any market or venue issues. WHAT WE ARE LOOKING FOR § Previous experience in retail, market stalls, or hospitality sales is preferred § Outgoing, warm, and confident when approaching and speaking with customers § Comfortable working independently and taking ownership of a standing stall § Comfortable handling cash and card transactions accurately § Reliable and punctual, able to commit to the same four days each week on an ongoing basis § Able to stand for extended periods and assist with light lifting during setup and pack down § A genuine interest in premium food, gifting, and hospitality is a strong advantage SHIFT PATTERN Four fixed trading days per week at Old Spitalfields Market. Specific days and hours will be confirmed with the successful candidate, in line with the market's trading calendar.

EDGE MORTGAGES LTD is looking for a motivated, organised and hardworking Office Manager to join our growing team. Key Responsibilities • Manage the day-to-day running of the office., • Handle administrative tasks, documents and schedules., • Support the team with general office and computer-based duties., • Communicate professionally with clients and colleagues., • Maintain an organised and productive office environment., • Assist with other tasks as required. Requirements • Fluent Urdu is essential., • Must be a fast learner and able to adapt quickly., • Comfortable working flexible hours when required., • Hardworking, reliable and responsible., • Good computer skills and confidence using office software., • Strong communication and organisational skills., • Positive attitude and ability to work independently and as part of a team., • Previous office or administrative experience is preferred but not essential. We are looking for someone who is reliable, proactive, hardworking and eager to learn, with excellent communication skills and the ability to take responsibility. If you are organised, confident and looking for an opportunity to grow your career with a growing mortgage business, we would love to hear from you.

Job Purpose To provide a high-quality caretaking, cleaning and grounds-maintenance service for residents living on the estate. The postholder will help ensure that communal areas, estate grounds, facilities and equipment are clean, safe, secure and well maintained. The role also involves identifying and reporting repairs, supporting contractors working on the estate and maintaining positive working relationships with residents and colleagues. The duties listed below are not exhaustive. The postholder may be required to undertake other reasonable duties that support the effective and safe operation of the estate. Main Responsibilities Estate Cleaning and General Care • Ensure estate cleaning frequencies and standards are maintained as directed by the TMO / Estate Manager., • Clean and wash communal areas, including staircases, entrances and other shared spaces., • Clean communal windowsills, glass doors and other accessible communal surfaces., • Remove graffiti where appropriate and report more serious incidents to the Manager., • Carry out litter picking across estate grounds, grassed areas and shrub beds., • Sweep estate areas, pathways and other communal external spaces., • Grit pathways and other areas during icy or hazardous weather conditions., • Ensure estate roads, paths and communal areas are kept clean and free from avoidable hazards., • Undertake general internal upkeep of residential blocks. Grounds Maintenance • Maintain estate grounds to a good standard., • Cut grass and maintain lawned areas., • Tend to shrubs, hedges, flowerbeds and planted areas., • Clear leaves and other garden waste., • Keep external communal spaces tidy, safe and presentable. Repairs, Maintenance and Reporting • Identify and, where possible, address minor incidents of disrepair or breakdown., • Report repairs, damage and maintenance issues promptly to the Manager., • Take appropriate action in emergencies involving repairs or damage., • Maintain communal lighting where appropriate, including changing bulbs., • Report abandoned vehicles and illegal parking to the Manager., • Report any contractors or council operatives observed working on the estate where appropriate., • Keep appropriate records of significant incidents, including fire, burglary, flooding or other emergencies, using agreed systems such as the staff WhatsApp group. Security and Access • Lock and unlock gates and other designated estate access points., • Provide access to authorised contractors when required., • Hold and safeguard keys for communal cupboards, gates and other estate facilities., • Ensure keys are used responsibly and securely at all times. Contractor and Estate Support • Assist authorised external contractors while they are working on site when required., • Help ensure contractors are able to access relevant parts of the estate., • Report concerns relating to contractor activity to the Manager., • Remove lumber and bulky items to the designated estate lumber storage area where appropriate. Tools, Equipment and Stores • Take responsibility for estate stores, tools, plant and equipment used as part of the role., • Use equipment safely and appropriately., • Report damaged or defective equipment., • Keep storage and lock-up areas neat, tidy and free from hazardous materials. Resident and Team Working • Establish and maintain respectful and professional working relationships with residents., • Work cooperatively with colleagues as part of the estate management team., • Work independently when required., • Provide reasonable cover for colleagues when required and agreed with management., • Communicate concerns, incidents and relevant estate matters promptly to the Manager. Health, Safety and Compliance The postholder must: • Follow HLEMB’s health and safety procedures and safe working practices., • Comply with relevant COSHH requirements when handling cleaning products or other controlled substances., • Use personal protective equipment where required., • Report hazards, accidents, incidents and near misses., • Help maintain safe working and storage areas., • Follow HLEMB’s Equal Opportunities and Diversity Policy in carrying out all duties and responsibilities., • Undertake appropriate training required for the role. Person Specification Essential Criteria Applicants must demonstrate: • Ability to successfully complete an Enhanced DBS check where required before taking up the post., • Commitment to HLEMB’s Equal Opportunities and Diversity policies., • Basic numeracy and literacy skills in English., • Good verbal communication skills., • Good timekeeping, reliability and punctuality., • Physical fitness appropriate to a role involving manual work and some heavy lifting., • Previous caretaking, estate services, cleaning, grounds-maintenance or similar practical experience., • Ability to identify and report repairs and matters of disrepair., • Ability to look after estate tools, equipment and keys responsibly., • Ability and willingness to work outdoors in a range of weather conditions., • Ability to work both independently and as part of a team., • Flexibility to provide reasonable cover when required., • Willingness to undertake relevant training and develop new skills., • A professional, responsible and honest approach., • Ability to understand basic technical or operational information., • Ability to use a mobile phone for work-related communication and reporting. Desirable Criteria It would be advantageous for applicants to have: • Knowledge of health and safety requirements relevant to caretaking, cleaning or grounds maintenance., • Previous experience of working with COSHH-controlled substances., • Experience of cooperative housing, social housing, resident management or a similar community-based environment., • General IT skills., • Ability to provide brief written reports outlining issues identified and action taken. Additional Requirements This job description provides an overview of the main duties associated with the post. It is not intended to be an exhaustive list. The postholder may be required to undertake other reasonable tasks that fall within the scope of the role and are necessary for the smooth, safe and effective operation of the estate.

Job Title: Catering Supervisor Location: Conference Venues & Outdoor Events Hourly Rate: £14.00 + £1.50 Holiday Pay Start Date: September Position Type: Full-Time About Us: Join our dynamic team at Mayfair Catering, where we pride ourselves on delivering exceptional catering services for a variety of events. We are currently seeking a motivated and experienced Catering Supervisor to oversee our operations at conference venues and outdoor events. Key Responsibilities: • Supervise and coordinate catering activities, ensuring the highest standards of service and quality., • Manage a team of catering staff, providing guidance and support as needed., • Oversee the preparation and delivery of food and beverages for events., • Ensure compliance with health and safety regulations., • Assist with heavy deliveries and setup of catering services at venues., • Foster a positive and productive work environment with a can-do attitude. Requirements: • Proven experience in a supervisory role within the hospitality industry., • Strong command of the English language., • Excellent leadership and communication skills., • Ability to lift and carry heavy items as required., • A positive, proactive approach to problem-solving., • Flexibility to work at various venues and outside events. What We Offer: • Competitive hourly rate of £14.00 plus £1.50 holiday pay., • Opportunities for professional growth and development., • A supportive and friendly work environment. If you’re ready to take the next step in your hospitality career and lead a dedicated team, we want to hear from you! Please send your CV and a brief cover letter

We are looking for a kitchen porter to join our team, who is interested in learning everything about pastry. We are looking for someone who is organised with their time and has great work ethic. What you will be doing: • Assist in carrying out mise en place and food preparation for products • Wash dishes, utensils and kitchen equipment while keeping the areas clean to a high level • Work in compliance to all UK Food Health and Safety Preparation laws It Is important that this individual is: • A team player with great organisational skills and time management – you will need to be able to multi-task, be efficient, and work in a fast-paced environment. • Someone who is discipline in prioritising cleanliness, food hygiene and minimising food wastage (adhere to FIFO, recycling, etc) • An individual eager to learn, willing to contribute with a collaborative atmosphere and will openly communicate with everyone. *Please be aware that at this time, we can only accept applications from people who live and are eligible to work in London. You can also send your CV and cover letter - write your subject as ‘Hiring Inquiry’. Schedule: Open to discussion but to include early shifts (starting from 7am 5 days a week, weekends) Job Types: Full-time, Part-time, Contract, Permanent

Join our dynamic team at VICTORIA REIGN (NW9 9HJ) as a Hair Stylist and take your career to new heights! We are looking for a creative and skilled professional who thrives in a high-energy salon environment. You will have the opportunity to provide a range of premium hair services, ensuring each client leaves with an exceptional experience. Key Responsibilities: • Execute precision hair cutting, coloring, and styling tailored to client needs., • Conduct effective consultations to understand client preferences and offer professional advice., • Maintain a clean and organized workspace, contributing to a high-standard salon environment., • Increase revenue by recommending salon products and services that enhance the client experience., • Support the front desk by assisting with appointment scheduling and client inquiries as needed., • Stay updated with the latest trends, techniques, and products to deliver cutting-edge services. Experience & Qualifications: • Proven experience as a Hair Stylist in a professional salon setting is must., • Excellent customer service skills with the ability to build rapport and trust quickly., • Experience with front desk or management tasks is a plus., • A passion for the industry and a focus on personal and professional growth. Why You Should Apply: • Competitive compensation with opportunities to boost earnings through upselling., • Mentorship opportunities to further hone your skills., • Creative freedom to experiment with the latest trends and techniques., • Opportunities for career growth in a supportive, fast-paced environment. If you are passionate about hair styling and ready to be part of a thriving salon, we encourage you to apply today! We look forward to seeing the unique skills and creativity you can bring to our team.

About Soul Mama At Soul Mama, we are all about bringing soulful experiences to life through exceptional food, world-class live music and vibrant culture. Our mission is simple: to create unforgettable experiences that nourish both the body and soul. As one of London’s fastest growing live music venue and restaurant brands, we pride ourselves on creating high-energy spaces where music, community and hospitality come together. Our food celebrates bold flavours inspired by African, Caribbean and South American cuisines, creating a dining experience that sits at the heart of everything Soul Mama represents. We are looking for a passionate, organised and driven Sous Chef to support our kitchen leadership team and help deliver consistently exceptional food standards as we continue to grow. Job Overview The Sous Chef plays a key leadership role within the Soul Mama kitchen, supporting the Head Chef in delivering outstanding food quality, operational excellence and a positive team culture. As second-in-command, you will assist with the day-to-day running of the kitchen, ensuring service runs smoothly, standards remain consistently high and the team are supported to perform at their best. This is a hands-on leadership role suited to someone who thrives in a fast-paced hospitality environment, takes ownership and leads by example. You will be expected to maintain excellent food standards, support cost control, uphold compliance requirements and contribute towards the continued success and growth of Soul Mama. Key Responsibilities *Kitchen Operations & Service Management* · Support the Head Chef with the daily running and organisation of all kitchen operations. · Lead kitchen service, ensuring smooth workflow, clear communication and efficient execution. · Coordinate kitchen sections effectively to ensure dishes are prepared and delivered to standard. · Maintain excellent standards of taste, presentation, quality and consistency. · Take responsibility for kitchen operations in the absence of the Head Chef. · Identify service challenges quickly and implement effective solutions. · Support continuous improvements across kitchen systems and processes. *Food Production & Quality Control* · Ensure all dishes meet Soul Mama recipe specifications, presentation standards and portion controls. · Maintain high standards of preparation, cooking and plating. · Oversee mise en place preparation and ensure readiness ahead of service. · Monitor ingredient quality, freshness and stock rotation using FIFO procedures. · Conduct regular quality checks throughout preparation and service. · Support menu development, specials and improvements where required. · Maintain consistency across every guest dining experience. *Team Leadership & Development* · Lead, motivate and support chefs and kitchen team members during service. · Create a positive working environment based on teamwork, respect and accountability. · Support training, onboarding and development of new team members. · Coach junior chefs to improve skills, confidence and performance. · Provide constructive feedback and support team progression. · Ensure kitchen expectations, procedures and standards are clearly communicated. · Lead by example through professionalism, attitude and work ethic. *Stock, Waste & Financial Control* · Support effective stock management, ordering and inventory processes. · Participate in regular stock counts and reporting. · Monitor food waste and actively support waste reduction. · Ensure correct storage procedures are followed to maintain quality and reduce loss. · Report shortages, supplier issues or stock concerns promptly. · Support the Head Chef in achieving GP targets and controlling food costs. · Maintain strong awareness of portion control and commercial performance. *Food Safety, Hygiene & Compliance* · Ensure all food safety procedures are consistently followed. · Maintain HACCP documentation, temperature checks and kitchen records. · Ensure compliance with EHO requirements and Safer Food Better Business standards. · Maintain exceptional cleanliness, organisation and hygiene throughout the kitchen. · Ensure allergen procedures are followed accurately at all times. · Report maintenance issues, equipment faults or safety concerns promptly. · Promote a safe working environment for the entire team. *Communication & Operational Support* · Work closely with the Head Chef, management team and front of house departments. · Support strong communication between kitchen and service teams. · Attend meetings and provide operational updates when required. · Support the implementation of new procedures and company standards. · Represent Soul Mama positively and professionally at all times. *Skills & Experience* · Previous experience as a Sous Chef or strong Junior Sous Chef ready for progression. · Experience working in a fast-paced restaurant or hospitality environment. · Strong understanding of kitchen operations and service delivery. · Knowledge of stock management, GP control and waste reduction. · Excellent food safety knowledge including HACCP standards. · Ability to lead, motivate and develop a team. · Strong communication and organisation skills. · Ability to remain calm and solution-focused under pressure. · Passion for food, culture and delivering memorable guest experiences. *Core Competencies* · Leadership and accountability · Strong operational organisation · Quality and consistency focus · Commercial awareness · Coaching and team development · Attention to detail · Problem-solving ability · Adaptability and flexibility · Excellent communication · Positive attitude and professionalism · Ownership and initiative *Desirable but not essential:* · Experience within high-volume restaurants or live entertainment venues · Experience supporting menu development · Previous involvement with kitchen financial targets · Level 3 Food Safety qualification · Experience training and developing junior chefs *Why Join Soul Mama?* You will be joining one of London’s most exciting cultural venues, bringing together food, music and community in a truly unique way. With ambitious growth plans and expanding locations, Soul Mama offers opportunities for development, progression and the chance to be part of building something special. At Soul Mama, we do not just serve food; we create moments. If you are passionate about quality, culture, teamwork and exceptional hospitality, we would love you to be part of the journey. Benefits: • Company pension, • Discounted or free food, • Employee discount, • Store discount Ability to commute/relocate: • Islington N1 0PS: reliably commute or plan to relocate before starting work (required) Experience: • Kitchen: 4 years (required), • Kitchen management: 1 year (required) Language: • Fluent English (required) Licence/Certification: • Level 3 Food Hygiene Certificate (required) Work authorisation: • United Kingdom (required) Work Location: In person with your CV

Pay: £14.00-£16.00 per hour About us Inda Pubs is a small business in London. We are professional, agile and social. Our work environment includes: • Food provided, • Growth opportunities, • Flexible working hours, • On-the-job training, • Lively atmosphere Inda pubs is looking for a talented CDP to join our amazing team. We are looking for someone who shares our passion for great products and service. Our desire is to deliver the very best experience for our guests and having a team that has fun at the same time is a big part of our success. Duties: • Prepare and cook food items according to recipes and quality standards, • Assist with meal preparation and plating, • Follow proper food handling and safety procedures, • Maintain a clean and organized kitchen workspace, • Collaborate with the culinary team to ensure timely and efficient service, • Monitor food stock levels and communicate any shortages or needs to the kitchen manager, • Adhere to all health and safety regulations Requirements: • Previous experience as a CDP or in a similar role preferred, • Knowledge of culinary techniques and food preparation methods, • Familiarity with kitchen equipment and utensils, • Ability to work in a fast-paced environment and handle multiple tasks simultaneously, • Strong attention to detail and organizational skills, • Excellent communication and teamwork abilities, • Ability to stand for long periods of time and lift heavy objects as needed What we offer • Weekly pay, • Competitive hourly rates, • Share of service charge, • Chance to grow with the company, • Support to achieve your full potential, • Free meals, • Pension scheme, • Laundered uniforms, • Discounts across the group, • 28 days holiday What we’re looking for • Someone with personality, energy and a smile, • Previous experience at CDP level, • A passion for great food and service, • An ability to help create a fun and upbeat atmosphere Who we are • Inda Pubs Limited is an independent pub company operating a collection of 10 Gastro Pubs across london; that is forever looking to expand, • We take pride in our excellent food, freshly made on site, and the quality of the drinks we serve., • Above all we focus on ensuring we create the perfect atmosphere; for both the customers and the team. Is this you? • If this role looks like a good fit, then get in contact and tell us why., • If you think it’ll be a good fit in a little while, then still get in touch as we’re always looking to hire people who can grow with us. We may have just the right role ready and waiting to be filled… Talent is always welcome. Job Types: Full-time, Part-time, Permanent Experience: • Chef: 1 year (preferred), • Cooking: 1 year (preferred), • Kitchen experience: 1 year (preferred) Work Location: In person

About Soul Mama: At Soul Mama, we are all about bringing soulful experiences to life through exceptional food, world-class live music and vibrant culture. Our mission is simple: to create unforgettable experiences that nourish both the body and soul. As one of London’s fastest-growing live music venue and restaurant brands, we pride ourselves on creating high-energy spaces where music, community and hospitality come together. Our food celebrates bold flavours inspired by African, Caribbean and South American cuisines, creating a dining experience that sits at the heart of everything Soul Mama represents. We are looking for a talented, organised and passionate Chef de Partie to take ownership of kitchen sections, maintain excellent food standards and contribute to delivering unforgettable guest experiences. Job Overview The Chef de Partie is responsible for managing a designated kitchen section, ensuring preparation, cooking and service are completed to the highest standards. This role requires strong technical cooking skills, organisation and the ability to work independently while supporting the wider kitchen team. You will take responsibility for your section, ensuring consistency, efficiency, cleanliness and quality throughout every service. As a Chef de Partie, you will also support junior members of the team, contribute towards maintaining kitchen standards and continue developing your leadership skills within Soul Mama. Key Responsibilities *Section Management & Daily Operations* · Take responsibility for the preparation, organisation and running of your assigned kitchen section. · Ensure your section is fully prepared and ready ahead of each service. · Complete mise en place efficiently and to required standards. · Maintain excellent workflow, timing and communication throughout service. · Manage your section independently while supporting wider kitchen operations. · Communicate effectively with senior chefs and other sections. · Maintain consistency during high-volume and busy service periods. Food Production & Quality Control · Prepare, cook and present dishes in line with Soul Mama recipes and specifications. · Ensure every dish meets agreed standards for taste, presentation and portion control. · Maintain consistency and attention to detail across all food preparation. · Check ingredient quality and freshness before use. · Support tastings, menu improvements and new dish development when required. · Ensure all dishes leaving your section represent Soul Mama standards. · Reduce waste through effective preparation and organisation. *Stock Management & Cost Awareness* · Monitor stock levels within your section and communicate ordering requirements. · Ensure ingredients are stored correctly and rotated using FIFO procedures. · Assist with deliveries, stock checks and inventory processes. · Report shortages, quality concerns or supplier issues promptly. · Support effective stock control and waste reduction. · Maintain awareness of portion control, food costs and GP targets. *Team Support & Development* · Support, guide and mentor Commis Chefs and Kitchen Porters. · Assist with training and development of junior team members. · Lead by example through professionalism, organisation and positive attitude. · Share knowledge and encourage strong kitchen standards. · Support teamwork and effective communication across the kitchen. · Take ownership of your own development and progression. *Food Safety, Hygiene & Compliance* · Maintain exceptional cleanliness and organisation within your section. · Complete cleaning tasks in line with kitchen schedules. · Follow all HACCP procedures and food safety requirements. · Ensure correct storage, labelling and temperature controls are maintained. · Follow allergen procedures accurately. · Ensure kitchen equipment is used safely and responsibly. · Support compliance with EHO and Safer Food Better Business standards. *Communication & Operational Support* · Work closely with senior chefs to support smooth kitchen operations. · Communicate clearly during preparation and service. · Support improvements to kitchen processes and standards. · Work collaboratively with front of house teams where required. · Represent Soul Mama values through professionalism, teamwork and accountability. Skills & Experience · Previous experience as a Chef de Partie or experienced Commis Chef ready for progression. · Strong technical cooking skills and kitchen knowledge. · Ability to confidently manage a kitchen section. · Strong organisation and time management skills. · Ability to work effectively in a fast-paced service environment. · Understanding of food preparation, stock control and waste management. · Knowledge of food safety, hygiene and allergen procedures. · Positive attitude with willingness to learn and develop. · Passion for food, culture and delivering exceptional guest experiences. Core Competencies · Strong technical cooking ability · Section ownership and accountability · Organisation and preparation · Time management · Attention to detail · Quality and consistency focus · Team collaboration · Communication skills · Problem-solving ability · Basic cost awareness · Food safety knowledge · Leadership potential Desirable but not essential: · Experience working in a busy restaurant or hospitality environment · Experience supporting or training junior chefs · Knowledge of African, Caribbean or South American cuisines · Food Safety Level 2 or above · Interest in developing into senior kitchen leadership Why Join Soul Mama? You will be joining one of London’s most exciting cultural venues, where incredible food, live music and community come together. At Soul Mama, we believe in supporting growth, developing talent and creating opportunities for progression across our expanding venues. We do not just serve food; we create moments. If you are passionate about food, quality and being part of something unique, we would love you to join the Soul Mama journey. Benefits: • Company pension, • Discounted or free food, • Employee discount, • Store discount Ability to commute/relocate: • Islington N1 0PS: reliably commute or plan to relocate before starting work (required) Experience: • Kitchen: 2 years (required) Language: • Fluent English (required) Licence/Certification: • Level 3 Food Hygiene Certificate (preferred) Work authorisation: • United Kingdom (required) Work Location: In person Check our website and reach out with your CV

Freelance Events Chefs Wanted – Pastry Sous & Pastry Head Chefs Join our elite team of Pastry chefs and gain exclusive opportunities to cook at some of the most luxurious events in the city. This is an exciting opportunity for a creative pastry professional who thrives in fast-paced event environments and takes pride in producing beautifully crafted desserts to the highest standard. Key Responsibilities: • Prepare and produce high-quality desserts, pastries, cakes, petits fours, breads, and other baked goods for luxury events., • Assist with menu development, creating seasonal and bespoke dessert offerings tailored to client requirements., • Manage pastry production to ensure all items are prepared on time and presented to an exceptional standard., • Set up and maintain pastry stations at a variety of event venues., • Work closely with Head Chefs, event managers, and front-of-house teams to deliver seamless service., • Maintain the highest standards of food safety, hygiene, and kitchen organisation., • Monitor stock levels, minimise waste, and ensure efficient use of ingredients., • Adapt to different venues and kitchen environments while maintaining consistency and professionalism. What We're Looking For: • Proven experience as a Pastry Chef, Pastry Sous Chef, or Head Pastry Chef within luxury hospitality or events., • Strong technical pastry and baking skills with excellent attention to detail., • A creative approach to dessert presentation and menu development., • Ability to remain calm and organised under pressure., • Excellent communication and teamwork skills., • Flexibility to work evenings, weekends, and seasonal event schedules., • A full UK driving licence is desirable due to travel across South London. If you are passionate about creating exceptional desserts and enjoy working in a dynamic luxury events environment, we'd love to hear from you. Why Join Us: • Competitive Pay – Earn a minimum of £21.00 per hour and up to £25.00 per hour., • Exciting Events & Venues – Be part of prestigious events, from corporate functions to luxury hospitality., • Fast Payments – Get paid weekly on Wednesdays., • Professional Training & Growth – Receive in-house training from senior staff to enhance your skills., • Total Flexibility – Choose when and where you work, with no long-term commitments., • Supportive Training & Leadership – Work alongside experienced professionals who ensure seamless event execution. If you're a passionate pastry chef looking for freelance events work this autumn, we'd love to add you to our books, apply today.

Remote Online Reselling Assistant – Wish Products Wish Products is looking for a reliable, organised, and motivated person to join our growing online reselling business. This is a remote, work-from-home role supporting the day-to-day running of our TikTok Shop and online customer service. Hours: Monday–Friday Location: Remote / Work from Home Pay: £13 per hour Main Duties: • Responding to customer enquiries and messages, • Managing customer orders and providing updates, • Handling basic admin and data entry, • Listing and updating products online, • Managing social media posts and content, • Responding to comments and engaging with customers, • Monitoring product enquiries and customer feedback, • Supporting the general day-to-day running of the online shop What We’re Looking For: • Customer service experience, • Good administrative and organisational skills, • Good knowledge of social media, especially TikTok, • Excellent written communication, • Reliable and self-motivated, • Comfortable working independently from home, • Good attention to detail Previous experience in online retail, e-commerce or TikTok Shop is desirable but not essential. To Apply: Please send your CV and a short message explaining why you would be suitable for the role.

Coffee Island is currently looking for a full-time assistant store manager for its store in central London. We are looking for a fun and friendly assistant to join our team, someone who enjoys working with others in a fast-paced environment and wants to contribute in creating a unique coffee experience for our guests. We are looking for someone who: · Has a High School Diploma · At least 1 year of previous coffee experience · Latte skills are preferred · Has a passion for coffee, food and cafe culture · Understands and values the importance of customer care & hospitality · Has a commitment to consistency in quality, speed and intelligent customer service · Has the ability to multitask and work in a fast paced environment · Is a mature & motivated team player · Has a strong work ethic and a proactive attitude · Must be fluent in written and spoken English We are offering: · Competitive wage depending on experience & qualifications · Extra team incentives & product perks · Specialised training & brewing skills development · Open-door communication · Ability to advance your career · Opportunity to earn certification by the Specialty Coffee Association (SCA) Job Type: Full-time Schedule: 8 hour shift Ability to commute/relocate: London WC2H 9NY: reliably commute or plan to relocate before starting work (preferred) Experience: Barista experience: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (preferred)

The Role Marie et Marcelle is looking for a part-time chef to join the team from September 2026. This is a hands-on role, perfect for a self-starter individual with a strong interest for French-inspired and seasonal food. You will work closely with Pauline - the Chef and Owner to deliver good quality food across all of our service lines. Some weeks may be busier than others depending on the orders and events schedule, therefore some level of flexibility might be required. We can guarantee a minimum amount of hours per week and the rota will be confirmed a couple of weeks in advance. You will be provided with training as you join and on-going support. Over time you will be expected to work confidently with limited supervision. We have access to a small urban garden where we grow some produce throughout the year – an interest to get involved with growing fruits and vegetables would be a massive plus. What You Will Be Doing • Working with fresh seasonal produce, • Supporting with the weekly production of French-inspired food for our corporate orders and events, • Ensuring food is prepared in a timely manner and with care, • Maintaining high standards of hygiene and food safety. Assisting with record keeping, • Assisting with stock control and ordering, • Supporting freelance team members, • Attending off-site events when required What We Are Looking For • Trained chef with a background in catering, events or restaurants, • Knowledge of French food and techniques, • Calm, clean, organised and comfortable working to set timelines, • Passion for seasonal, sustainable food and gardening, • A collaborative, positive attitude, • Some level of flexible availability as occasional evening events might be required. Always confirmed with sufficient notice, • Food Hygiene Level 2 minimum (Level 3 a bonus). Strong understanding of Allergen Management, • Right to work in the UK

BAR STAFF – JOB DESCRIPTION A.K. Whelan Pubs (AKW) Position: Bar Staff / Bar Team Member Hours: Full-Time & Part-Time Opportunities Location: Various Venues Across London & the South ABOUT THE ROLE We are looking for friendly, enthusiastic and reliable people to join our bar teams across A.K. Whelan Pubs. Our Bar Staff are at the heart of the customer experience. You will be responsible for delivering excellent service, maintaining high standards and helping create the welcoming, lively atmosphere our pubs are known for. Previous bar experience is an advantage, but attitude, reliability and a willingness to learn are equally important. Our values are simple: PEOPLE • STANDARDS • FUN We want team members who enjoy hospitality, take pride in their work and understand the importance of giving every customer a great experience. KEY RESPONSIBILITIES Customer Service • Welcome customers in a friendly and professional manner., • Provide fast, efficient and engaging bar service., • Take customer orders accurately and process payments correctly., • Have a good knowledge of the drinks and products available., • Assist customers with questions and recommendations., • Deal with customer queries professionally and escalate issues to management where required., • Help create a positive, welcoming and enjoyable atmosphere. Bar Service • Prepare and serve draught beers, spirits, wines, soft drinks and other beverages to company standards., • Ensure correct glassware, measures and presentation are used., • Maintain excellent product quality and presentation., • Follow responsible alcohol service procedures at all times., • Comply fully with Challenge 25 and licensing requirements., • Report any dispense, cellar or product-quality issues immediately. Cash & Till Procedures • Operate the EPOS/till system accurately., • Process cash and card transactions correctly., • Follow company procedures relating to discounts, refunds and voids., • Never give away stock or provide unauthorised discounts., • Report till discrepancies or transaction issues immediately. Stock Control • Handle all stock carefully and responsibly., • Follow correct measures and portion controls., • Minimise wastage and report breakages, spillages and wastage., • Assist with deliveries and stock rotation when required., • Maintain secure storage of stock., • Support management with stocktakes where required. Cleaning & Standards • Maintain a clean, organised and fully stocked bar throughout the shift., • Keep bar tops, shelves, fridges, glasswash areas and customer-facing areas clean., • Complete opening, closing and cleaning duties as instructed., • Ensure glasses are cleaned, polished and stored correctly., • Maintain high standards in customer areas, toilets and external areas where required., • Report maintenance, health & safety or cleanliness issues immediately. Licensing, Safety & Compliance • Follow all premises licence conditions and company policies., • Apply Challenge 25 consistently., • Refuse service appropriately when required and inform management., • Follow company procedures regarding intoxicated customers., • Comply with health & safety, fire safety, food hygiene and allergen procedures., • Report accidents, incidents or security concerns immediately., • Work responsibly to protect customers, colleagues and the business. WHAT WE ARE LOOKING FOR We are looking for people who are: • Friendly, positive and approachable., • Reliable and punctual., • Customer-focused., • Comfortable working in a busy environment., • Able to work effectively as part of a team., • Willing to learn and develop., • Able to maintain standards during busy periods., • Honest and responsible when handling cash and stock., • Flexible regarding evenings, weekends and bank holidays., • Passionate about hospitality and delivering great service. EXPERIENCE Previous experience in a pub, bar, restaurant or hospitality environment is desirable but not essential. Training can be provided for the right candidate. Experience with draught products, EPOS systems, cocktails, food service or high-volume venues would be beneficial. WORKING HOURS Our venues trade across weekdays, evenings and weekends. Applicants should therefore be prepared to work a mixture of: • Day shifts, • Evening shifts, • Weekends, • Bank holidays, • Major sporting and entertainment events Hours and shift patterns will depend on the individual venue and position. WHAT WE OFFER • Competitive rates of pay, • Full-Time and Part-Time opportunities, • Training and development, • Opportunities to progress into supervisory and management positions, • Experience within a growing multi-site pub business, • Supportive venue and operations teams, • A lively and varied working environment CAREER DEVELOPMENT We believe in developing talented people from within the business. For team members who demonstrate strong performance, reliability and leadership potential, there may be opportunities to progress through: Bar Staff → Supervisor → Assistant Manager → Deputy Manager → General Manager OUR EXPECTATIONS Every member of the team represents the venue and A.K. Whelan Pubs. We expect our Bar Staff to arrive ready for work, maintain professional standards, support their colleagues and deliver excellent customer service throughout every shift. Above all, we want people who contribute positively to our culture: PEOPLE • STANDARDS • FUN

We are seeking a reliable and dedicated House removal /Furniture Delivery Driver to join our team. The successful candidate will be responsible for House Removals and Delivering Furniture from warehouse to various locations, ensuring timely and safe delivery. This role requires a strong commitment to customer service and the ability to handle heavy lifting as part of daily operations. Responsibilities • Safely operate a delivery van to transport goods to designated locations., • Load and unload items, ensuring all products are secured for transport., • Communicate effectively with warehouse staff and customers regarding delivery schedules and any potential issues., • Perform routine vehicle inspections and maintenance checks to ensure safety standards are met., • Maintain accurate records of deliveries, including any discrepancies or damages encountered during transit., • Adhere to all traffic laws and company policies while driving., • Assist in the warehouse as needed, including inventory management and organisation of stock. Qualifications • Previous experience as a Furniture Delivery Driver or in a similar role is preferred., • Valid driving licence with a clean driving record; experience with commercial driving is advantageous., • Ability to perform heavy lifting and manual handling tasks safely., • Strong communication skills, both verbal and written, for effective interaction with team members and customers., • Familiarity with local routes and traffic patterns is beneficial., • A proactive attitude towards problem-solving and customer service excellence. Join us in delivering exceptional service while enjoying the dynamic environment of our team! Job Types: Full-time, Part-time, Temporary, Temp to perm, Apprenticeship Application question(s): • Seeking candidates with experience in house removals or furniture delivery?

Key Responsibilities: 1. Coffee Preparation: Brew coffee and espresso drinks according to standard recipes and customer preferences., 2. Customer Service: Greet customers, take orders, and provide recommendations based on their preferences., 3. Maintaining Cleanliness: Keep the coffee shop clean and organized, including the coffee machines, utensils, and dining areas., 4. Inventory Management: Assist in managing inventory, including ordering supplies and ensuring that all ingredients are fresh., 5. Cash Handling: Process transactions accurately using the cash register and handle cash and credit card payments., 6. Creating a Welcoming Atmosphere: Foster a friendly and inviting environment for customers, ensuring they have a positive experience., 7. Promoting Products: Upsell and promote special beverages, seasonal items, or new menu offerings. Skills Required: • Strong communication and interpersonal skills, • Knowledge of coffee and brewing techniques, • Ability to work in a fast-paced environment, • Attention to detail and a passion for customer service This role is essential in providing a great coffee experience to customers. If you think this is the right job for you send us over your CV.

We are seeking a dedicated and passionate Commie to join our team. As a Commie, you will play a vital role in supporting the kitchen operations by assisting with food preparation and ensuring that all dishes are prepared to the highest standards. This position is ideal for individuals looking to develop their culinary skills within a hospitality environment. Duties Assist in the preparation of ingredients and cooking of dishes according to established recipes and standards. Maintain cleanliness and organisation of the kitchen, ensuring compliance with food safety regulations. Support senior chefs in daily kitchen operations, including food production and presentation. Participate in stock management, including receiving deliveries and storing food items appropriately. Collaborate with team members to ensure efficient workflow and timely service during peak hours. Help supervise junior kitchen staff, providing guidance on food preparation techniques and safety practices. Continuously learn and develop skills through hands-on experience and training opportunities. Skills Efficient in basic cooking techniques and food preparation methods. Understanding food safety practices and hygiene standards within a kitchen environment. Strong organisational skills with the ability to manage multiple tasks efficiently. Excellent teamwork abilities, fostering a collaborative atmosphere in the kitchen. Previous experience in a hospitality or restaurant setting is advantageous A passion for culinary arts and a desire to grow within the food production industry. Job Types: Full-time, Permanent Additional pay: Performance bonus Tips Benefits: Company pension Discounted or free food Employee discount Schedule: Day shift Monday to Friday Night shift Weekend availability Work Location: In person

JUNIOR TEXTURED HAIRSTYLIST Texture Hair by Floria is looking for a passionate Junior Stylist who wants to develop their career in textured hair. We are a specialist textured-hair salon committed to celebrating curls, coils and waves while creating a space where every client feels seen, understood and confident. This position would suit a developing stylist who already has a foundation in hairdressing but wants greater experience, confidence and education working across different textures. THE ROLE As a Junior Stylist, you will work with clients while continuing to develop your technical knowledge and confidence with support from the Texture team. Your responsibilities will include: • Carrying out thorough client consultations, • Listening to clients’ hair history, goals and concerns, • Performing services within your current training and competency, • Developing skills across curls, coils and different textured-hair patterns, • Educating clients on maintenance, products and home care, • Managing your appointment times effectively, • Maintaining accurate client and service records where required, • Keeping your station clean, organised and prepared, • Supporting appropriate product recommendations and rebooking, • Communicating early when a service may overrun, • Asking for technical support whenever required, • Working collaboratively with stylists, assistants and management, • Participating in training, coaching and continued technical development ABOUT YOU We’re looking for someone who: • Has existing hairdressing training and/or salon experience, • Has a genuine interest in specialising in textured hair, • Is passionate about client care, • Is eager to learn and develop technically, • Accepts feedback positively, • Communicates openly when they need support, • Is reliable, punctual and organised, • Works well as part of a team, • Takes responsibility for their work, • Maintains high standards of hygiene and professionalism You do not need to know everything. We would much rather have a developing stylist who is honest about what they don’t know and eager to learn than someone who is afraid to ask for support. WHAT WE OFFER • Ongoing textured-hair education and development, • Technical guidance and coaching, • Opportunities to observe and learn from experienced stylists, • A clear environment for professional growth, • Support in building confidence and expanding your service skills, • A collaborative and supportive salon culture, • Staff benefits in line with salon policy, • Opportunity for long-term progression within Texture OUR CULTURE Texture is about more than beautiful hair. We believe a great salon experience comes from technical skill, empathy, education, professionalism and genuine human connection. We don’t expect perfection. We expect kindness, honesty, responsibility, respect and the desire to keep becoming better. TO APPLY Please submit your CV along with a short introduction. If available, we’d also love to see examples of your work through an Instagram/portfolio link. Tell us why textured hair interests you and what you would most like to develop as a stylist.

Server – Qinwan Café – The Chancery RosewoodLocation: Mayfair, LondonJob Type: Full-timeSalary: Between £15 to £16 per hour plus service charge (depending on experience)About Qinwan CaféQinwan Café is an exciting new café concept opening within The Chancery Rosewood. The café offers a refined yet welcoming environment, serving exceptional coffee, teas, and a carefully curated selection of ice cream, patisseries, dates, and sandwiches.We are looking for passionate and service-driven Café Servers to join our opening team. This role is ideal for individuals who enjoy working in a fast-paced hospitality environment and take pride in delivering warm, attentive, and memorable guest experiences.Role OverviewAs a Café Server, you will play an important role in delivering smooth and efficient service on the floor. Working closely with the Head Waiter, Supervisor, and Café Manager, you will ensure guests receive a high standard of service while contributing to a positive and professional team environment.Key ResponsibilitiesGuest Experience • Deliver friendly, attentive, and professional service to all guests, • Create a welcoming and comfortable atmosphere within the café, • Respond to guest requests promptly and efficiently, • Handle basic guest feedback and escalate concerns when needed, • Build rapport with guests to enhance their overall experience, • Service Execution, • Take accurate food and beverage orders and input them into the POS system, • Serve food and drinks efficiently while maintaining presentation standards, • Ensure tables are cleared and reset promptly, • Support smooth and consistent service during busy periods, • Follow all service standards and procedures, • Operational Support, • Assist with opening and closing duties, • Maintain cleanliness and organisation of the café floor and service areas, • Support effective communication between front-of-house and back-of-houseteams, • Ensure all health, safety, and hygiene standards are upheld, • Contribute to efficient workflow during peak service times, • Product Knowledge, • Develop a strong understanding of the café’s menu and offerings, • Confidently describe items and make recommendations to guests, • Ensure all food and beverages are served correctly and to standard, • Requirements, • Experience, • Previous experience as a Server in a hospitality role preferred, • Experience working in a fast-paced café or restaurant environment is an advantage, • Skills, • Excellent customer service and communication skills, • Friendly, positive, and professional attitude, • Strong attention to detail, • Ability to work efficiently under pressure, • Good teamwork and collaboration skills, • Additional Requirements, • Flexibility to work evenings, weekends, and public holidays, • Professional presentation and strong work ethic, • Ability to thrive in a fast-paced hospitality environment, • Schedule, • Full-time position with shift-based scheduling based on operational needs.

About Us Chococo is an award-winning British chocolatier, crafting exceptional handmade chocolates using fine-origin chocolate and locally sourced ingredients wherever possible. As we continue to grow, we are excited to open our new concession within Selfridges London. We are looking for enthusiastic, customer-focused Retail team members to support the Concession Manager in delivering an outstanding customer experience while maintaining the highest standards of presentation, service and operational excellence. Key Responsibilities • Deliver exceptional customer service, creating a warm and memorable shopping experience., • Share your knowledge of our handcrafted chocolates, helping customers choose products and gifts with confidence., • Support the Line Manager with the day-to-day tasks, • Handle customer enquiries, feedback and any concerns professionally and efficiently., • Ensure the area is beautifully presented at all times, maintaining high visual merchandising standards., • Monitor stock levels, replenish displays and assist with stock deliveries and inventory counts., • Operate the till and process transactions accurately using the POS system., • Ensure company policies, food safety standards and Selfridges operating procedures are followed at all times., • Assist with opening and closing procedures and maintain a clean, organised and welcoming concession. Requirements • Previous experience in premium retail, hospitality or food retail., • Excellent communication and interpersonal skills., • A genuine passion for premium food, gifting and delivering exceptional customer experiences., • Positive, proactive and reliable, with excellent attention to detail., • Flexible to work weekends, evenings and public holidays in line with Selfridges trading hours., • Eligibility to work in the UK. What We Offer • Competitive salary with opportunities for career progression., • Generous staff discount on Chococo products., • The opportunity to be part of our exciting launch within one of the UK's most prestigious department stores., • Comprehensive training and ongoing development., • A supportive, passionate team dedicated to delivering an exceptional customer experience. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.

Supervisor – Qinwan Café – The Chancery Rosewood Location: Mayfair, London Job Type: Full-time Salary: from £16 per hour (depending on experience) About Qinwan Café Qinwan Café is an exciting new café concept opening within The Chancery Rosewood. The café offers a refined yet welcoming environment, serving exceptional coffee, teas, and a carefully curated selection of ice cream, patisseries, dates, and sandwiches. We are looking for an experienced and service-driven Café Supervisor to join our opening team. This role is ideal for an individual who is confident leading a team, maintaining high service standards, and ensuring smooth day-to-day café operations while delivering warm, attentive, and memorable guest experiences. Role Overview As a Café Supervisor, you will be responsible for supporting the Café Manager with the daily operation of the café and taking ownership of the shift when required. Working closely with the Café Manager, Head Waiter, and Café Servers, you will lead and support the front-of-house team, ensure service standards are consistently maintained, and respond effectively to operational and guest-related matters. The Supervisor is expected to lead by example, communicate clearly and promptly, and create a positive, professional, and well-organised working environment. Key Responsibilities Guest Experience • Deliver a consistently high standard of warm, attentive, and professional service, • Lead by example in creating a welcoming and refined guest experience, • Monitor guest satisfaction throughout the service, • Respond promptly and professionally to guest requests and concerns, • Handle guest complaints appropriately and escalate more serious matters to the Café Manager, • Build positive relationships with regular and hotel guests, • Ensure the team maintains the expected service standards at all times Shift & Service Management • Take responsibility for the smooth running of the café during assigned shifts, • Coordinate the front-of-house team and allocate tasks according to operational needs, • Monitor service flow, table management, guest waiting times, and team performance, • Ensure all food and beverages are served correctly and efficiently, • Maintain consistent service and presentation standards during busy periods, • Support the Head Waiter and Café Servers during peak service, • Ensure opening, service, and closing procedures are completed correctly, • Conduct effective shift handovers and communicate important information to management Team Leadership • Lead, motivate, and support the café team throughout each shift, • Provide clear instructions and ensure team members understand their responsibilities, • Lead by example in attitude, appearance, service, and professionalism, • Support the training and development of new and existing team members, • Provide constructive feedback and coaching when required, • Monitor team performance and address operational issues promptly, • Encourage teamwork, respect, and positive communication within the team, • Support management in maintaining a professional and positive working environment Communication • Maintain clear, professional, and timely communication with the Café Manager and management team, • Keep management informed of operational issues, guest concerns, incidents, and team matters, • Respond promptly to management instructions, questions, and requests, • Ensure important information is communicated accurately to the team, • Communicate effectively between front-of-house and back-of-house teams, • Complete clear and accurate shift handovers, • Escalate issues promptly when they are outside the Supervisor's authority or responsibility Operational Support • Support the Café Manager with the daily operation of the café, • Assist with opening and closing procedures, • Monitor cleanliness, organisation, and presentation of all service areas, • Monitor stock levels and report shortages or operational requirements, • Support effective stock rotation and minimise unnecessary wastage, • Report damaged, faulty, or unsafe equipment to management, • Ensure the café operates efficiently during busy service periods, • Support the implementation of company policies, procedures, and operational standards Cash & POS Responsibilities • Ensure POS procedures are followed correctly, • Support accurate cash and payment handling, • Monitor transactions and ensure discounts, refunds, and voids are processed correctly and in accordance with company procedures, • Report any cash discrepancies or irregularities to management promptly, • Support the team with POS-related queries and operational issues Health, Safety & Hygiene • Ensure all health, safety, food safety, and hygiene procedures are followed, • Maintain a clean, safe, and organised working environment, • Ensure team members follow relevant hygiene and safety procedures, • Report accidents, incidents, hazards, or equipment concerns immediately, • Support compliance with company policies and legal requirements, • Take appropriate action in the event of an operational or safety incident and escalate where necessary Product Knowledge • Maintain excellent knowledge of the café's food and beverage menu, • Understand key ingredients, allergens, preparation methods, and product characteristics, • Ensure the team is confident in describing menu items to guests, • Support the team in making appropriate recommendations to guests, • Ensure all products are served correctly and according to the required standards, • Keep up to date with menu changes, new products, and seasonal offerings Requirements Experience • Previous experience in a Supervisor, Team Leader, Head Waiter, or similar hospitality role preferred, • Previous experience in a high-end café, restaurant, hotel, or luxury hospitality environment is an advantage, • Experience leading and supporting a front-of-house team, • Experience working in a fast-paced and guest-focused environment Skills • Excellent leadership, communication, and interpersonal skills, • Strong customer service and hospitality skills, • Ability to lead by example and motivate a team, • Strong organisational and time-management skills, • Excellent attention to detail, • Ability to remain calm and professional under pressure, • Strong problem-solving and decision-making skills, • Ability to communicate operational issues clearly and promptly, • Good understanding of service standards and hospitality operations Additional Requirements • Flexibility to work evenings, weekends, and public holidays, • Professional presentation and strong work ethic, • Positive, approachable, and confident leadership style, • Ability to work effectively in a fast-paced luxury hospitality environment, • Ability to stand and work for extended periods during service, • Commitment to delivering consistently high standards of guest service Schedule Full-time position with shift-based scheduling based on operational needs. The Supervisor may be required to work a flexible schedule, including mornings, evenings, weekends, and public holidays. Key Performance Expectations The successful Supervisor will be expected to consistently demonstrate: • Strong leadership and team management, • Clear, timely, and professional communication, • Consistent delivery of high guest service standards, • Effective shift management and operational control, • Professional behaviour and presentation, • Strong teamwork and collaboration, • Accountability and ownership of responsibilities, • Compliance with company, health, safety, hygiene, and service standards, • Effective handling and escalation of operational and guest concerns