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  • Restaurant General Manager
    Restaurant General Manager
    9 hours ago
    £36000–£40000 yearly
    Full-time
    Trafford Park, Stretford

    General Manager – Basrah Lounge Job Type: Full-time Schedule: Flexible hours, including evenings, weekends and bank holidays Basrah Lounge is looking for an experienced, confident and hands-on General Manager to oversee the daily operation of our busy restaurant and lounge. The successful candidate will be responsible for leading the team, maintaining excellent customer service, managing staff performance and ensuring the venue operates smoothly, efficiently and to a consistently high standard. Key Responsibilities • Oversee the day-to-day running of the restaurant and lounge, • Lead, support and motivate front-of-house, bar and kitchen teams, • Create and manage weekly staff rotas using the Deputy app, • Monitor employee attendance, lateness, breaks, availability and working hours, • Approve timesheets and ensure staff hours are recorded accurately, • Ensure each shift is appropriately staffed according to business needs, • Recruit, train and onboard new employees, • Conduct staff meetings, performance reviews and disciplinary procedures when required, • Set clear expectations and ensure all team members follow company policies, • Maintain excellent standards of customer service, • Handle customer enquiries, complaints and special requests professionally, • Oversee table bookings, events and busy service periods, • Monitor stock levels and coordinate ordering with suppliers, • Reduce unnecessary waste and control operational costs, • Oversee cash handling, tills, end-of-day reports and banking procedures, • Monitor sales performance and help achieve business targets, • Ensure the venue remains clean, organised and presentable, • Carry out regular checks of the restaurant, kitchen, toilets and customer areas, • Ensure compliance with food hygiene, health and safety, licensing and fire-safety requirements, • Work closely with the owners and provide regular updates on staffing, sales, customer feedback and operational issues, • Step in and support the team during busy periods when required, • Identify ways to improve service, efficiency and the overall customer experience Skills and Experience • Previous experience as a General Manager, Restaurant Manager or in a similar senior hospitality role, • Strong leadership and people-management skills, • Experience creating rotas and managing staff through Deputy or a similar workforce-management system, • Excellent communication and customer-service skills, • Confident handling complaints and resolving problems calmly, • Good understanding of stock control, labour costs, cash handling and sales targets, • Knowledge of food hygiene, health and safety and licensing requirements, • Highly organised, reliable and able to work under pressure, • Comfortable managing a busy restaurant and lounge environment, • Flexible availability, including evenings, weekends and bank holidays, • A hands-on management style and willingness to support all areas of the business What We Offer • A senior leadership position within a growing hospitality business, • A friendly and lively working environment, • The opportunity to make a genuine impact on the venue’s performance, • Competitive salary based on experience, • Staff benefits and additional incentives to be discussed If you are an experienced hospitality manager with strong leadership skills and a passion for providing excellent customer experiences, we would love to hear from you. Please apply with your CV and a short explanation of your relevant management experience.

    Immediate start!
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  • Retail Assistant
    Retail Assistant
    2 months ago
    £12.21–£16.5 hourly
    Full-time
    Manchester

    Job Title: Retail Assistant Location: South London (Multiple Stores) Salary: £12.21 – £13.85 per hour Contract: Full-Time & Part-Time | Flexible Shifts Start Date: Immediate — First Come, First Served About the Role We are hiring Customer Service Assistants for a leading UK supermarket brand across multiple South London stores. Positions are available immediately on a first come, first served basis — full-time, part-time, and flexible shifts are all on offer. You will be the face of the store, helping customers, keeping shelves stocked, and making sure every shopper has a great experience. No previous retail experience is needed — a positive attitude and willingness to work hard is all we ask. Full training is provided from day one. Key Responsibilities • Delivering friendly, helpful customer service on the shop floor and at the till, • Processing customer transactions accurately and efficiently, • Restocking shelves, fridges, and displays and ensuring correct pricing, • Rotating stock and checking expiry dates in line with food safety guidelines, • Keeping your area clean, tidy, and well-presented throughout your shift, • Supporting self-checkout areas and assisting customers as needed, • Assisting with deliveries, stock checks, and back-of-house tasks, • Following all store health, safety, and security procedures Requirements • Right to work in the United Kingdom, • Reliable, punctual, and hardworking, • Friendly and customer-focused with good communication skills, • Flexible availability including early mornings, evenings, and weekends, • Able to stand for extended periods and carry out light physical tasks, • Previous retail or customer service experience is an advantage but not essential Hours Available • Part-time: 16 – 24 hours per week, • Full-time: 37 – 40 hours per week, • Shifts: Early mornings, days, late evenings, and weekends What We Offer • £12.21 – £13.85 per hour depending on experience, • 28 days paid holiday including bank holidays, • Staff discount in-store, • Workplace pension with employer contributions, • Employee Assistance Programme (EAP), • Funded training and development, • Clear progression opportunities — many of our managers started on the shop floor How to Apply Click Apply Now and upload your CV. No cover letter needed. Roles are being filled immediately — the sooner you apply, the sooner you start. We are an equal opportunities employer and welcome applications from all backgrounds.

    Immediate start!
    No experience
    Easy apply
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