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Tech Ops Analyst About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Service Management Location: London, UK (Hybrid Working Model - at least twice a week in the office) Comp: Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical queries, provide timely and accurate responses, and help protect iProov’s brand. Strong communication and problem-solving skills are essential, as you’ll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact • Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution, • Perform 1st line application support to all incoming tickets to the customer service desk: triaging, diagnosing, troubleshooting, resolving where possible, and managing escalations to second line Technical Support Engineers and then third-line support when required, • After guidance and mentoring from a Senior Process Automation Engineer, you'll begin by handling basic fixes within the Appian platform., • For context, Appian is a low-code development platform that allows iProov to rapidly build custom business applications with minimal coding. It's primarily used to automate complex workflows, manage cases, and support business process management (BPM)., • Manage and maintain our customer knowledge base, identifying any gaps that need to be closed on frequently asked queries, • Collaborate with other teams in iProov to address customer and partner queries that involve cross functional team interaction, • Act as a liaison between technical teams and business stakeholders, translating technical issues into business impact., • Communicate incident and problem management updates to relevant stakeholders., • Identify and analyse incident data to identify underlying recurring issues and propose preventative measures as part of continual service improvement., • Prepare post-incident reports and conduct incident review meetings with stakeholders., • Maintain a problem management database to track and document root causes and resolutions., • Tracking all problem records and appropriate actions through to resolution involving the management E2E of internal improvement initiatives, • Chairing regular Problem review boards and tracking problem record progress, • Support and participate in audits where necessary What we would like to see from you • Experience with data analysis tools and techniques to extract meaningful insights and address problems., • Possess a foundational understanding of the Appian platform and a strong interest in developing deeper expertise in enterprise technologies. We also welcome individuals with limited experience but a clear enthusiasm and willingness to learn., • Confidence in communicating with a wide range of developers and technical resources, • Excellent communication skills with an attention to detail, • Ability to work in a busy environment and “wow” the customer while protecting iProov’s business reputation, • Ability to prioritise tasks and requests while balancing both customer needs and iProov capability, • Be a great team player in a cross functional environment, • Be capable of working independently and handling variable ticket volumes accordingly, • A can-do attitude, eagerness to learn and make an impact Nice to have, but not essential • Basic understanding of Appian objects and their functions, • Active Appian Certified Associate Developer certification, • Willingness to pursue additional certifications as the role evolves, • Foundational knowledge of database concepts, including tables, queries, and basic data modeling Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance checks. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.

We are working with a high-growth surgical robotics company seeking an experienced capital sales professional to drive new business across the Northwest of England. This business is at an exciting stage of its UK expansion and is looking for a driven, commercially sharp individual to make an immedia

LogiKal), planning tools, and digital environments (SharePoint, Business Central).

Kenny Recruit is working with a fast-growing UK distribution business operating within the convenience and vape sectors to find an ambitious. You will manage existing accounts, unlock new business, and ensure our vape products deliver maximum availability and impact across all channels. Identify, pi

Opportunity for an experienced Sales Manager or Senior Business Development Manager looking for the next step, to join an award winning and globally recognised Freight and Logistics Service Provider who are looking to add a Sales Manager to help drive the business forward in 2026. You will be respon

This business supplies a broad portfolio of products to organisations ranging from independent operators and specialist producers to larger commercial businesses. The successful candidate will combine strategic thinking with a hands-on approach to leadership and business development. Sales Strategy

I am looking for a commission-based business development partner to help generate design and branding projects.

This is an opportunity to join a global technology business that helps some of the world's largest and most complex organisations gain visibility across their digital environments, solve issues faster, improve resilience and strengthen security. You'll act as a trusted technical advisor throughout t

Deliver the commercial aims of the business whilst balancing the needs of our customers and partners.

Conduct quarterly business reviews, translating platform data into clear ROI and actionable hiring insight for engineering leadership. Comfortable discussing programming languages, developer workflows, and technical hiring scenarios with engineering leaders.

Identify and capitalise on new opportunities to expand account value and support business growth. A key role in a fast-paced, growing business.

As Commercial Director, you'll be responsible for developing and executing the commercial strategy for the UK business, ensuring sustainable growth, profitability and customer success. Playing an active role within the senior leadership team, contributing to wider business strategy and decision maki

The company is a climate software business building the enterprise platform that organizations use to measure, analyze, and reduce their carbon footprint.

We are hiring a Senior Business Development Manager to own the UK market — someone who already has the network, the gravitas, and the genuine enthusiasm for software that this opportunity demands. We need someone who genuinely gets software, genuinely knows this industry, and can have a real peer

Track regulatory developments and communicate relevant changes to the wider business. Act as a central point of contact for product-related information across the business.

Business Development Representative. ASI has an exciting opportunity for a Business Development Representative to work with our global sales team to develop target accounts for prospecting. Proven work experience as a Business Development Representative or similar role, with a track record of achiev

Drive profitable sales growth through new business development and account management. Monitor market trends, sharing insights to support business growth. If you are a motivated sales professional looking for autonomy, long-term career development, and the opportunity to make a real impact within a

An exciting opportunity to join a fast-growing healthcare services organisation delivering multi-channel engagement and account management solutions across a range of products.Our client is a global healthcare partner offering outsourced commercial services to pharmaceutical and medtech organisation

Senior Account Manager – Dutch speaking FMCG Packaging | £55k | Remote / Hybrid (South London).We’re working with a leading global FMCG packaging agency that partners with some of the world’s biggest grocery retailers.European retail account leading complex packaging and artwork programmes at

With renewed job flow and strong market demand, there is significant opportunity to build on an established foundation, drive new business, and re-engage key client relationships within a competitive, high-value sector. This is an ideal opportunity for an experienced recruiter skilled in winning new

Join a business where high performers are given significant ownership and opportunity. We are looking for a commercially minded Sales Analyst to help drive performance across one of the UK’s fastest-growing mortgage businesses. You will work closely with Sales Leadership, Operations, Finance and t

The business writes around 100 mortgage cases per month with no insurance advisers. For ambitious brokers, the firm operates a "Progression to Partnership Programme", through which you can become a shareholder and executive within the business. If you’re already an adviser who wants to earn more,

This is a senior sales role for someone who already understands the LDI / structural warranty market and wants more than just another new-business desk. You will work with developers, builders, contractors, brokers, introducers, housing associations and professional referrers. Develop and manage a p

This is a business with real heritage and a loyal customer base, operating across both branded and own label. Backed by investment and a clear growth strategy, they are set up to scale significantly over the next few years, with a clear ambition to build a £20M+ premium branded business. Shape the

Our expertise empowers businesses to successfully expand in targeted regions while maintaining long-term profitability. The Regional Sales Manager will be responsible for identifying new business opportunities, developing and maintaining client relationships, achieving sales targets, and conducting

If you are deeply embedded in a major global business hub and know how to turn regional prospects into long-term international clients, we want you on our team. You are based in-or have a deep professional network within-world business capitals (Dubai, Singapore, Hong Kong, Cyprus, etc. Pipeline Gen

Proactively identify and develop new business opportunities within Builder, contractor commercial fit-out / kitchen-cabinet market. Build and maintain strong relationships with builders, interior designers, architects, contractors, and developers. Proven experience in business development or commerc

Interim Commercial Manager (DV Cleared).UK (Predominantly Remote with Occasional Client Site Travel).UK Defence & Intelligence Sector.Competitive Day Rate | Inside IR35.UK Defence and Intelligence community.This is a customer-facing role requiring strong commercial leadership, stakeholder engagement

It will be your responsibility to drive sales in these regions in the food-service channel, with more of a focus on winning new business than account management. Proven track record of winning new business. Passion for winning new business.

For this position, we're looking for a well-versed individual with proven capital equipment sales experience to the life sciences who can build upon an already existing territory by winning repeat business and new clients across Europe.

Identify and develop new business opportunities at local and national levels.

As we continue to grow, we are seeking a talented and driven Business Development Manager to join our commercial team in a full-time, field-based capacity covering the UK. The secondary focus (approximately 30%) is to provide structured commercial and demonstration support to the wider Business Deve

Recruit, lead, and mentor a high-performing UK sales team as the business scales.

Ready to be the first commercial hire in the UK and help scale a market ?.We’re partnering with a high-growth, VC-backed startup that recently raised its Series A from top-tier investors and is led by a commercially sharp founding team with deep GTM and product expertise.They’re now building the

Proactively generating new business through outbound sales activity and relationship building. Consistently achieving revenue and margin targets while contributing to overall business growth. Strong outbound business development skills and confidence generating new opportunities.

Bachelor’s degree in Engineering, Business, or related field (or equivalent experience). This role is responsible for developing new business, managing existing accounts, and driving revenue growth across strategic EMEA markets. Identify, develop, and close new business opportunities across assign

The ideal candidate will be a results-driven professional with a blend of technical expertise, strategic thinking and business development skills. Demonstrated success in new market entry, business development and strategic sales growth.

For the right candidate, there is strong potential for career progression into leadership, including the opportunity to help build and lead a UK sales team as the business scales. Own the full end-to-end sales cycle from prospecting through to closing new business. Experience selling SaaS solutions

Developing business with customers in UK. Flexibility for business trips.

This role sits within a fast-growing branded merchandise and sourcing business delivering premium promotional products and bespoke merchandise solutions to global clients. Identify opportunities for account growth and repeat business.

ERP Account Executive – 360 New Business & Account Management (IFS / SAP / Oracle / Dynamics). Full ownership of the cycle — new business through to account management.

Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens and support law enforcement operations. European Sales Team and, in particular, of the UK Team, helping to generate new great business opportunities and promoting our solutions ac

As part of our continued growth, we are seeking an experienced Sales & Business Development Manager to develop new business opportunities throughout the UK and Ireland. This is a new business focused position. Identify and develop new business opportunities throughout the UK and Ireland.

As part of their continued expansion across Europe, they are looking to hire a UK Regional Sales Manager to drive business growth, develop strategic customer relationships, and expand market presence across the UK. This is a highly commercial role focused on new business development, key account man

Establish and strengthen strategic relationships with key installers, EPCs, wholesalers, developers, and commercial partners. Strong network of industry relationships across installers, EPCs, developers, wholesalers, and renewable energy stakeholders. Lead the growth of a rapidly expanding internati

Our customers include public sector organisations, enterprises and growing businesses undergoing complex digital transformation.

This role is suited to someone who enjoys creating opportunities rather than inheriting them and is motivated by building a business in a high-growth environment. Deliver compelling business cases and value-based sales engagements. Proven ability to build pipeline and generate new business independe

Deliver the commercial aims of the business whilst balancing the needs of our customers and partners.