Hospitality and Conference Assistant - 7357
4 days ago
Cambridge
Job Title: Hospitality and Conference Assistant Salary: £13.45 per hour Location: Cambridge, UK – Pitt Building and Cass Centre Contract: Permanent Hours: Part time, 8 hours per week Are you passionate about delivering exceptional customer service and creating memorable experiences for visitors and event attendees? We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation. Join our Cambridge Retail and Corporate Hospitality team to support a diverse range of events, conferences and visitors at the Pitt Building and Cass Centre. As a Hospitality and Conference Assistant, you will provide professional conferencing, hospitality and reception support across the Pitt Building and Cass Centre. You will help ensure events run smoothly, meeting rooms are prepared to a high standard and visitors receive an excellent customer experience from arrival through to departure. Additional responsibilities and accountabilities include: • Preparing meeting and event spaces, including room layouts and equipment setup., • Providing front‑line support for audio‑visual, conferencing and IT equipment., • Delivering excellent customer service and responding to event requests., • Preparing and serving refreshments while maintaining food safety and allergen compliance., • Maintaining high standards of presentation across hospitality and event spaces., • Providing reception support, managing enquiries, visitors and deliveries., • Supporting bar operations when required, including serving drinks and processing payments., • Working with colleagues and suppliers to ensure events run smoothly., • Supporting sustainability initiatives through responsible waste management. This position involves supporting events that may take place outside standard business hours, including occasional early mornings, evenings and weekends. You will have experience working in a customer‑facing hospitality, catering or retail environment and enjoy providing a professional, friendly and efficient service. You will be confident working as part of a small team while also taking ownership of tasks and making decisions independently when required. • GCSE Maths and English (or equivalent qualifications)., • A sound understanding of food allergies, food safety and food labelling requirements., • Experience within a customer‑facing hospitality, catering or retail environment., • Confidence using and troubleshooting audio‑visual, conferencing and catering equipment., • Strong attention to detail and organisational skills., • Effective communication and problem‑solving abilities., • The ability to manage competing priorities and remain calm under pressure., • A collaborative approach and willingness to support colleagues across the team. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: • Experience supporting conferences, meetings or corporate events., • Experience operating bar facilities and handling customer payments., • Experience working with a wide range of customer groups, including VIP guests., • Knowledge of sustainability practices within hospitality operations., • 28 days annual leave plus bank holidays, • Private medical and Permanent Health Insurance, • Discretionary annual bonus, • Group personal pension scheme, • Life assurance up to 4 × annual salary, • Green travel schemes We are a Disability Confident (DC) employer that is committed to equality and inclusion, ensuring our recruitment process is accessible to all. Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. We welcome applicants from all backgrounds and strive to create an inclusive workplace. #J-18808-Ljbffr