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We’re Popeyes UK, and we’re on a mission to become the most loved chicken brand in the UK. Our famous Louisiana-style chicken is only as good as the people behind it—and that’s where you come in. \n\n As a General Manager, you’ll take charge of your restaurant, leading from the front and inspiring your team to deliver world-class food and unforgettable guest experiences. \n\n What you’ll get as a General Manager: \n\n\n\t • Flexible scheduling for real work-life balance \n\t, • Private healthcare \n\t, • Achievable bonus – up to 10% of your annual salary \n\t, • Free meals on shift + discount when off \n\t, • Employee perks & discounts platform \n\t, • Career development and progression opportunities \n\t, • Paid training and full support \n\n\n What your day-to-day will look like: \n\n\n\t • Full accountability for your restaurant’s performance \n\t, • Lead, coach and motivate your team to be their best \n\t, • Deliver on sales, budgets, stock and P&L targets \n\t, • Ensure food safety, health & safety, and compliance standards are always met \n\t, • Build strong development plans and schedule efficiently \n\t, • Keep the energy high, the service smooth, and the culture positive \n\t, • Communicate clearly with your team, line manager, and support departments \n\n\n What you’ll bring to the table: \n\n\n\t • Proven leadership and people management skills \n\t, • A lead-from-the-front attitude and vibrant work ethic \n\t, • Experience with financial controls, inventory, and reporting \n\t, • A focus on guest experience and team engagement \n\t, • The ability to adapt and thrive in a fast-paced environment \n\n\n At Popeyes everyone counts, it’s one of our values and something that sits at the core of who we are. We believe inclusivity and respect are at the heart of all we do and we strive to create a place where everyone can be their true self. This is why we assess each application on the aptitude to do the job and nothing else. \n\n

Casual Driver Location: Aberdeen Shift: Casual / Zero Hours - no guaranteed work or fixed hours Do you have a UK Class 1 CE Licence or Class 2 C Licence? If "YES," we want to hear from you! About the Role As a Casual Driver, you will: • Safely operate and utilise curtainsider vehicles to complete multi-drop delivery schedules., • Ensure goods are loaded and secured correctly to prevent shifting or damage. Use straps and other securing devices as needed., • Ensure timely deliveries and collections, meeting our client's requirements and maintaining high standards., • Perform comprehensive daily vehicle safety checks using your company phone to maintain top-notch vehicle safety and reliability., • Stay in regular communication with the transport team to provide updates on your progress and ensure our customers' expectations are met., • Participate in regular training sessions to stay ahead with the latest industry standards and best practices. Essential Skills and Qualifications • Must hold a UK Class 1 CE Licence or Class 2 C Licence., • Current DCPC Card and Digital Tachograph Driver Card., • Bring your passion for delivering exceptional customer service, making every interaction count., • Thrive under deadlines, showcasing your ability to work efficiently and effectively., • Be a confident, polite, and collaborative team player, contributing to a positive work environment., • Have excellent geographical knowledge, navigating routes with ease and precision. Why Join ARR Craib Ltd? • Competitive Salary: Hourly rate of 17.20ph. This includes holiday pay., • Shift Hours: Monday to Friday - 07:00hrs start, • Overtime: Available. Enhanced rates available for working weekends., • Training: DCPC training during your employment*, Monthly Courses for a variety of areas., • Benefits: Retail discounts with Circular Benefits, Retail Trust Wellbeing Support, and more., • Career Development: Opportunity to develop your career within an expanding business., • Company Benefits: Medical Reimbursement, Life assurance, pension, and sickness scheme., • Extras: Black Circle Tyre Discount* and Free Uniform., • Team Culture: Strong culture of teamwork. How to Apply If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications. Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage. Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs. Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you. *Subject to terms and conditions.

Class 1 Driver Location: Aberdeen Shift: Monday to Friday, Nights Refer a Friend Know someone who already works here? This role is eligible for a 1,000 referral bonus, paid in two instalments to both you and your referrer. Simply let us know who referred you when you apply. Do you have a UK Class 1 CE Licence? If "YES," we want to hear from you! About the Role As a Class 1 Driver, you will: • Use a double decker trailer to trunk from Aberdeen to Glasgow and back to Aberdeen., • Ensure goods are loaded and secured correctly to prevent shifting or damage. Use straps, nets, and other securing devices as needed., • Perform comprehensive daily vehicle safety checks using your company phone to maintain top-notch vehicle safety and reliability., • Stay in regular communication with the transport team to provide updates on your progress and ensure our customers' expectations are met., • Participate in regular training sessions to stay ahead with the latest industry standards and best practices. Essential Skills and Qualifications • Must hold a UK Class 1 CE Licence., • Current DCPC Card and Digital Tachograph Driver Card., • Passionate about providing excellent customer service., • Ability to work to deadlines., • Confident, polite, and a team player., • Fit, flexible, hardworking, and self-motivated. Why Join ARR Craib Ltd? • Competitive Salary: 15.35ph PLUS for all hours worked between 21:00hrs & 04:00hrs, you will receive an additional 2.75 per hour., • Shift Hours: Monday to Friday, start time of 17:00hrs., • Overtime: Available. Enhanced rates for working weekends., • Training: DCPC training during your employment*, Monthly Courses for a variety of areas., • Benefits: Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support*, and more., • Career Development: Opportunity to develop your career within an expanding business., • Company Benefits: Excellent holiday allowance, Medical Reimbursement, Life assurance, pension, and sickness scheme., • Extras: Christmas Savings Club, Black Circle Tyre Discount, Cycle To Work Scheme*, SNAP parking paid, Free Uniform and paid Volunteer Day., • Team Culture: Strong culture of teamwork. How to Apply If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications. Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage. Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs. Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you. *Subject to terms and conditions.

Class 2 Driver Location: Aberdeen Shift: Monday - Friday, Days Do you have a UK Class 2 C Licence? If "YES," we want to hear from you! About the Role As a Class 2 Driver, you will: • Use curtain side trailers to make multi drop collections and deliveries of pallets within the Pallet Network to the Highland area., • Ensure goods are loaded and secured correctly to prevent shifting or damage. Use straps, nets, and other securing devices as needed., • Perform comprehensive daily vehicle safety checks using your company phone to maintain top-notch vehicle safety and reliability., • Stay in regular communication with the transport team to provide updates on your progress and ensure our customers' expectations are met., • Participate in regular training sessions to stay ahead with the latest industry standards and best practices. Essential Skills and Qualifications • Must hold a UK Class 2 C Licence., • Current DCPC Card and Digital Tachograph Driver Card., • Passionate about providing excellent customer service., • Ability to work to deadlines., • Confident, polite, and a team player., • Good geographical knowledge., • Fit, flexible, hardworking, and self-motivated. Why Join ARR Craib Ltd? • Competitive Salary: 15.35 per hour., • Shift Hours: 07:00hrs start, Monday to Friday., • Overtime: Available. Enhanced rates available for working weekends., • Training: DCPC training during your employment*, Monthly Courses for a variety of areas., • Benefits: Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support*, and more., • Career Development: Opportunity to develop your career within an expanding business., • Company Benefits: Excellent holiday allowance, Medical Reimbursement, Life assurance, pension, and sickness scheme., • Extras: Christmas Savings Club, Black Circle Tyre Discount, SNAP parking paid, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day., • Team Culture: Strong culture of teamwork. How to Apply If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications. Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage. Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs. Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you. *Subject to terms and conditions.

Class 1 Relief Driver Location: Aberdeen Shift: Monday to Friday, Days or Nights • Days start between 02:30hrs - 07:00hrs, finish time circa 12:30hrs - 17:00hrs., • Nights start between 16:00hrs - 18:00hrs, finish time circa 02:00hrs - 06:00hrs Do you have a UK Class 1 CE Licence? If "YES," we want to hear from you! Join Our Team as a Relief Driver! Are you looking for a permanent, full-time role that offers variety, flexibility, and the chance to be part of a dynamic team? We have an exciting opportunity for you to become a key player in our logistics operations where you will be required to cover holiday/sickness, covering a wide range of collections and deliveries. About the Role: As a Class 1 Driver, you will: • Use a range of trailers including refrigerated units with tail lifts, curtain sider, and flatbed to carry out multi drop deliveries and collections across the local area., • This includes delivering milk cages to retail stores and returning empties in the Aberdeen area, delivering bakery products to retail, wholesale, and convenience outlets across Aberdeen (involving tail‑lift operation and manual handling), and delivering and collecting bulk materials such as scrap metals, as well as oil and gas equipment., • Ensure goods are loaded and secured correctly to prevent shifting or damage. Use straps, nets, and other securing devices as needed., • Perform comprehensive daily vehicle safety checks using your company phone to maintain top-notch vehicle safety and reliability., • Stay in regular communication with the transport team to provide updates on your progress and ensure our customers' expectations are met., • Participate in regular training sessions to stay ahead with the latest industry standards and best practices., • This is a permanent full time position to cover holiday and sickness. Therefore, a flexible approach is required as the position will involve covering both day and night work, including weekends as and when required. Essential Skills and Qualifications • Must hold a UK Class 1 CE Licence., • Current DCPC Card and Digital Tachograph Driver Card., • Current Counterbalance licence., • Passionate about providing excellent customer service., • Ability to work to deadlines., • Confident, polite, and a team player., • Fit, flexible, hardworking, and self-motivated. Why Join ARR Craib Ltd? • Competitive Salary: 14.29ph PLUS for all hours worked between 21:00hrs & 04:00hrs, you will receive an additional 2.75 per hour., • Shift Hours: Days start between 02:30hrs - 07:00hrs, Nights start between 16:00hrs - 18:00hrs, • Overtime: Saturdays and Sundays are 17.04 per hour PLUS for all hours worked between 21:00hrs & 04:00hrs, you will receive an additional 2.75 per hour., • Training: DCPC training during your employment*, Monthly Courses for a variety of areas., • Benefits: Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support*, and more., • Career Development: Opportunity to develop your career within an expanding business., • Company Benefits: Excellent holiday allowance, Medical Reimbursement, Life assurance, pension, and sickness scheme., • Extras: Christmas Savings Club, Black Circle Tyre Discount, Cycle To Work Scheme*, SNAP parking paid, Free Uniform and paid Volunteer Day., • Team Culture: Strong culture of teamwork. How to Apply If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications. Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage. Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs. Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you. *Subject to terms and conditions.

Casual Class 1 Night Driver Location: Aberdeen Shift: Casual / Zero Hours - no guaranteed work or fixed hours Do you have a UK Class 1 CE Licence? If "YES," we want to hear from you! About the Role As a Casual Class 1 Driver, you will: • Safely operate and utilise curtainsider trailers to carry out trunk work from our Aberdeen depot to our Queenslie Depot and back again., • Ensure goods are loaded and secured correctly to prevent shifting or damage. Use straps and other securing devices as needed., • Perform comprehensive daily vehicle safety checks using your company phone to maintain top-notch vehicle safety and reliability., • Stay in regular communication with the transport team to provide updates on your progress and ensure our customers' expectations are met., • Participate in regular training sessions to stay ahead with the latest industry standards and best practices. Essential Skills and Qualifications • Must hold a UK Class 1 CE Licence., • Current DCPC Card and Digital Tachograph Driver Card., • Bring your passion for delivering exceptional customer service, making every interaction count., • Thrive under deadlines, showcasing your ability to work efficiently and effectively., • Be a confident, polite, and collaborative team player, contributing to a positive work environment., • Have excellent geographical knowledge, navigating routes with ease and precision. Why Join ARR Craib Ltd? • Competitive Salary: Hourly rate of 17.20ph. This includes holiday pay. PLUS for all hours worked between 21:00hrs & 04:00hrs, you will receive an additional 2.75 per hour., • Shift Hours: Monday to Friday Nights. Start times either 17:00hrs or 18:00hrs., • Overtime: Available. Enhanced rates available for working weekends., • Training: DCPC training during your employment*, Monthly Courses for a variety of areas., • Benefits: Retail discounts with Circular Benefits, Retail Trust Wellbeing Support, and more., • Career Development: Opportunity to develop your career within an expanding business., • Company Benefits: Medical Reimbursement, Life assurance, pension, and sickness scheme., • Extras: Black Circle Tyre Discount* and Free Uniform., • Team Culture: Strong culture of teamwork. How to Apply If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications. Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage. Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs. Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you. *Subject to terms and conditions.

Class 2 Driver Aberdeen (Temporary).Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.We are currently recruiting a reliable Class 2 Driver for a temporary position based in Aberdeen.Hours:Approximately 4045 hours per week.Trunking wor

Job Description HGV DRIVERS Flexible working - real opportunities Driver Hire Aberdeen - Aberdeen & Surrounding Areas Tired of being stuck in the same run, same rota, same routine? Or just want work that actually fits around your life? Driver Hire Aberdeen is actively recruiting Class 1, Class 2

Job Description HGV Driver (Class 2 / Cat C) A great opportunity for a reliable HGV Driver to join a busy logistics and transport team, delivering scaffold materials and supporting yard operations with a strong focus on safety and customer service.If youve also worked in the following roles, wed a

Job Description CLASS 1 HGV DRIVER Were recruiting on behalf of our client, a busy and well-established steel distributor, for a Class 1 HGV Driver based out of their BOD depot.Most shifts you will be driving Class 2, however, you MUST hold a valid Class 1 (C+E) licence.Steel Distribution | BOD De

Job Description Area Sales Manager (MSP / Cyber Security) Aberdeen £45,000 - £50,000 (OTE £100,000) + Company Car + Progression + Training + Company Benefits Are you a Sales Manager or similar with experience in the IT industry that wants to join a business with a great reputation, best in class

We offer more than just a role, youll join a world class community of scientists, engineers and innovators working to unlock the full potential of quantum computing. We are seeking a Senior Facilities Engineer to support the safe, compliant, and reliable operation of critical facilities infrastructu

Do you have a UK Class 1 CE Licence?.If 'YES,' we want to hear from you!.As a Class 1 Casual Driver, you will:.Safely operate and utilise multiple trailer types, such as tail-lift refrigerated, curtainsider, flatbed, and bulk tipper trailers, to complete multi-drop delivery schedules.Ensure goods ar

Casual / Zero Hours - no guaranteed work or fixed hours.Do you have a UK Class 1 CE Licence or Class 2 C Licence?.If 'YES,' we want to hear from you!.Safely operate and utilise curtainsider vehicles to complete multi-drop delivery schedules.Ensure goods are loaded and secured correctly to prevent sh

Class 1 Driver Location : Aberdeen Shift : Monday - Friday, Days Do you have a UK Class 1 CE Licence? If "YES," we want to hear from you! About the Role As a Class 1 Driver, you will: Use a curtain side or flatbed trailer to deliver and collect oil and gas equipment within the local area. Essential

Class 2 Driver Location : Aberdeen Shift : Monday - Friday, Days Do you have a UK Class 2 C Licence? If "YES," we want to hear from you! About the Role As a Class 2 Driver, you will: Use curtain side trailers to make multi drop collections and deliveries of pallets within the Pallet Network to the H

Do you have a UK Class 1 CE Licence? If "YES," we want to hear from you! About the Role As a Class 1 Driver, you will: Use a double decker trailer to trunk from Aberdeen to Glasgow and back to Aberdeen. Class 1 Driver Location : Aberdeen Shift : Monday to Friday, Nights Refer a Friend Know someone w

Casual Class 1 Night Driver Location : Aberdeen Shift : Casual / Zero Hours - no guaranteed work or fixed hours Do you have a UK Class 1 CE Licence? If "YES," we want to hear from you! About the Role As a Casual Class 1 Driver, you will: Safely operate and utilise curtainsider trailers to carry out

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry.We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning.We operate the worlds premier fleet of work class ROVs.Additiona

Driver Hire Manchester is recruiting Class 2 drivers in Aberdeen for immediate, flexible work. This allows drivers to work according to their schedules without long commutes. The company supports drivers with a trusted recruitment team, ensuring a straightforward process for getting started.

DH Recruitment in Aberdeen is recruiting Class 2 HGV Drivers for immediate and ongoing assignments. Apply now and send your CV and driver documents to get registered and started.

A transport company in Aberdeen City is seeking a Class 1 Driver to operate transport vehicles and ensure the safe loading and unloading of cargo. The role requires a valid LGV Class 1 licence along with effective communication skills and the ability to work in a team.

Six by Nico in Aberdeen is looking for a Front of House Assistant to join their vibrant team.This role is vital for delivering exceptional service in an enjoyable atmosphere.You will receive in-house training to enhance your food and wine knowledge, ensuring first-class service.Responsibilities incl

In this role you will be responsible for multi drop deliveries to customers in the surrounding area, providing top quality customer service.The role involves driving the Class 2 HGV vehicles with HIAB Crane.There will be the requirement to drive other vehicles and assist with yard / warehouse duties

Gregory Group is hiring a Class 1 Driver to deliver and collect oil and gas equipment in the Aberdeen area.

Accurate record of daily work / tachograph charts to be kept with driver for a period of minimum 28 days and no more than 42 days (analogue). Digital driver card owner (preferred). Peterson are looking for a class 1 driver.

Semi‑retired drivers who still want to stay active and earn. Driver Hire Aberdeen is actively recruiting. Who? We want drivers who are ready to work on their terms:.

AWD online is seeking a reliable HGV Driver (Class 2 / Cat C) in Aberdeen.

In this role, you'll handle multi drop deliveries using Class 2 HGV vehicles with HIAB Crane. Applicant must hold a Class 2 licence, and HIAB certification is preferred.

This was co-created by headteachers, teachers, early years practitioners, support staff, parents/carers, pupils and other partners. Falkirk Council is seeking to recruit class teachers who are highly skilled practitioners, committed to delivering the very best learning and teaching experiences for o

We’re recruiting on behalf of our client, a busy and well-established steel distributor, for a Class 1 HGV Driver based out of their BOD depot.Most shifts you will be driving Class 2, however, you must hold a valid Class 1 (C+E) licence.Drive Class 2 flatbed vehicles as required.Secure and transpo

AWD online in Aberdeen is seeking an HGV Driver (Class 2 / Cat C) for a full-time, permanent position. Essential qualifications include a valid Category C driving licence and Driver CPC.

ASCO Group Limited is seeking Ad-Hoc Class 1 LGV Drivers for nightshift logistics operations based in Peterhead and Aberdeen. This role is ideal for experienced drivers looking for flexibility in their work schedule while supporting the energy, oil, and gas sector. Competitive hourly rates and flexi

As a Sales Advisor you will be involved in all aspects of our busy store, delivering first‑class customer service on the sales floor and till point. Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisor

Class 1 licence (training may be provided for the right candidate)Your Role Will InvolveAs a Mobile Seed Plant Operator your role will involve:Running the mobile seed plant to clean and treat various p

The role involves ensuring vessels are compliant, reliable, and operate safely while supporting the Vessel Manager. North Star Shipping is looking for a Technical Superintendent to oversee the technical integrity and maintenance of vessels. Candidates should hold a degree in Marine or Mechanical Eng

Driver Hire Manchester is seeking a Class 1 HGV Driver for their client in Aberdeen City.

Manpower Scotland is currently recruiting HGV Class 1 (CE) Drivers for ongoing work based in Aberdeen. This is a good opportunity for drivers looking for steady work with the possibility of longer‑term opportunities. Following all driver hours and tachograph rules.

We have a fantastic new job opportunity for an HGV Driver (Class 2 / Cat C) to join a well‑established organisation operating within the transport and construction support sector. As an HGV Driver (Class 2 / Cat C) you will be responsible for the safe and efficient delivery of scaffold materials t

ARR Craib is seeking a Class 1 Driver based in Aberdeen, Scotland. Ideal candidates hold a UK Class 1 CE Licence and are ready to operate Class 1 vehicles with varying start and finish times. Drivers will work Monday to Friday, with flexible shifts available for days or nights.

In this fully remote role, you'll shape a best-in-class SiOP capability within the Pumps, Parts & Retrofit division, driving insights and decision-making across the UK, Europe, and Africa. Sulzer offers a competitive salary, bonus scheme, and comprehensive benefits package, including private medical

We are currently seeking Ad-Hoc Class 1 LGV Drivers to support ASCO's nightshift logistics operations in the energy, oil, and gas sector, based in Aberdeen. This flexible role is ideal for experienced drivers looking to work on an as-needed basis to help facilitate the safe and efficient movement of

Job Description Class 1 Relief Driver Location: AberdeenShift: Any 5 over 7, 05:00hrs start Do you have a UK Class 1 CE Licence?If 'YES,' we want to hear from you! Join Our Team as a Relief Driver! Are you looking for a permanent, full-time role that offers variety, flexibility, and the chance to be

HGV Driver (Class 2 / Cat C) A great opportunity for a reliable HGV Driver to join a busy logistics and transport team, delivering scaffold materials and supporting yard operations with a strong focus on safety and customer service.If youve also worked in the following roles, wed also like to hear f

We are looking for a friendly, passionate and energetic.As Crew Member you’ll be on the front line, delivering a first‑class service.You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.We encourage you to bring your

Highly motivated self-starter with a proven track record of initiative, along with a collaborative and team‑building attitude. At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. Conduct detailed technical discussions with clients to explain the me

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Customer Service Team Leader An exciting opportunity for a customer-focused team leader with experience in customer service, operations management, KPI reporting and staff development. You will support the delivery of energy advice services across North East Scotland. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Support Team Leader, Service Delivery Team Leader, Advice Centre Supervisor, Contact Centre Team Leader, Customer Operations Team Leader, Call Centre Team Leader, Advice Centre Team Leader SALARY: £30,750 per annum + Generous Benefits (see below) LOCATION: Hybrid Working from Home and the Office - Applicants should reside in the North-East and be prepared to work from Aberdeen or Dundee when requested for office-based workdays or in-person meetings JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, working 5 days out of 7, with core hours from Monday to Friday, 9:00 AM to 5:00 PM JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Team Leader to support the delivery of customer-focused energy advice services across North East Scotland. Working within a busy advice centre environment, you will lead and motivate a team delivering guidance on energy efficiency, renewable energy and affordable warmth initiatives. As the Customer Service Team Leader you will oversee service quality, KPI performance, rota planning, reporting and staff development while ensuring operational targets are achieved. You will also work closely with stakeholders and support continuous improvement across customer service operations. The successful Customer Service Team Leader will have previous experience in team management, customer service delivery, performance monitoring and operational support. Strong communication, leadership and organisational skills are essential together with experience using CRM systems and Microsoft Office applications. The organisation prides itself on delivering high-quality advice and world-class service in energy efficiency, behavioural change, renewable technologies, sustainable transport, and water. Comprehensive training, including City & Guilds Energy Awareness and an SQA-accredited qualification, will be provided over 6-9 weeks, requiring availability from 9:00 AM to 5:00 PM, Monday to Friday. DUTIES Your duties as the Customer Service Team Leader include: • Leading the Team: providing support, training and guidance to ensure advisors deliver excellent customer service and achieve objectives, • Managing Performance: monitoring KPIs, operational targets and service delivery standards across the advice centre, • Supporting Staff Development: carrying out appraisals, coaching and performance management activities where required, • Overseeing Systems and Processes: ensuring telephony, referral and CRM systems are maintained in line with contractual requirements, • Preparing Reports: maintaining accurate records of team activity, service delivery and operational performance, • Managing Team Operations: overseeing rotas, supervision, meetings and workload allocation, • Building Stakeholder Relationships: liaising with external partners and stakeholders to support service quality and best practice, • Monitoring Compliance: ensuring adherence to company policies, operational procedures and health and safety standards, • Supporting Service Improvement: identifying opportunities through data analysis and regional demand monitoring, • Representing the Organisation: attending meetings, presentations and events to promote available services CANDIDATE REQUIREMENTS • Previous experience in team leadership, customer service supervision or operations management, • Experience managing staff performance, coaching and development activities, • A background in customer-focused service delivery environments, • Strong reporting, administration and organisational skills, • Experience using Microsoft Word, Excel, PowerPoint and CRM systems, • Ability to gather, interpret and analyse data effectively, • Excellent communication and stakeholder engagement skills, • A flexible approach to working hours and operational requirements, • Full UK driving licence, • Degree qualification or equivalent professional experience BENEFITS • Flexible working • Full product training provided • 35 days off (30 paid annual leave, 5 public holidays) • An extra day off, paid, for your birthday! • Salary sacrifice and net pay deduction schemes • Paid time to volunteer • Pension plan • Staff events • Free access to employee assistance provider • Sick pay scheme • Credit union membership APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14738 Full-Time, Permanent Call Centre and Contact Centre Customer Services Jobs, Careers and Vacancies. Find a new job and work in Aberdeen, Scotland. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWD-IN-SPJ