Birmingham
Title: Product Manager – Field Service / Facilities Management Location: Hybrid (UK) Department: Product Reports to: Head of Product About Joblogic Founded in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We’re a global business with teams across the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we’ve grown rapidly — from ~£500k in revenue to ~£25M ARR, and from 11 people to nearly 500. Recently, we secured strategic growth investment from Vista Equity Partners, a world-leading enterprise software investor. With £100M+ in new primary capital, we’re accelerating our next phase of growth: • Building an AI-first product roadmap, • Expanding into CAFM (Computer-Aided Facilities Management), • Scaling across Europe and international markets Our ambition is clear: £100M ARR. Today, Joblogic supports over 100,000 users across HVAC, plumbing, electrical services, facilities management, and building maintenance. We’re entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service businesses. The Role: We’re hiring a Product Manager who deeply understands Facility Management, Construction, or Field Service workflows and can translate real-world operations into clear product direction and intuitive user experiences. This is a discovery-led, UX-focused role. You’ll shape how engineers, planners, supervisors, and contract managers use Joblogic every day — across web and mobile. You’ll work closely with UX, Engineering, and Product Leadership to turn complex operational workflows into simple, scalable, and commercially valuable product solutions. What You’ll Work On : You’ll help evolve Joblogic across key workflows, including: • Reactive job workflows, • PPM & contract workflows, • Scheduling & dispatch, • Field engineer mobile journeys, • Asset lifecycle management, • Quoting → job → invoicing flows, • Customer portals, • Data, reporting & insights, • Vertical-specific FM workflows What You’ll Do 1. Lead Product Discovery • Run deep workflow discovery with FM customers across roles (helpdesk, dispatch, engineers, supervisors, contract managers)., • Map real operational journeys from job creation through to invoicing and compliance., • Identify friction, inefficiencies, and user pain points., • Build strong problem statements backed by real evidence., • Conduct customer calls, field visits, and usage observation. 2. Shape Product Strategy & Roadmap Inputs • Translate discovery into clear themes, opportunities, and roadmap ideas., • Prioritise work based on value, impact, and feasibility., • Partner with senior product leaders on scope and sequencing., • Clearly communicate intent to engineering, UX, and commercial teams. 3. Work Closely With UX • Collaborate tightly with UX to design simple, human-centred workflows., • Ensure designs reflect real FM constraints (SLAs, parts, compliance, delays)., • Test prototypes with customers before build., • Maintain consistency across mobile and web experiences. 4. Write Clear Product Requirements • Produce structured problem statements and solution briefs., • Define workflow logic, edge cases, rules, and data interactions., • Provide unambiguous requirements engineering can build from., • Support BAs in breaking complex workflows into build-ready detail. 5. Support Delivery (Without Project Managing) • Review builds to ensure workflow intent is met., • Support QA with acceptance criteria and test scenarios., • Validate features against real user needs., • Support customer adoption of new workflows. 6. Drive Adoption & Continuous Improvement • Track adoption, drop-off points, and friction., • Use product data to refine workflows and outcomes., • Iterate based on feedback and operational metrics., • Ensure features deliver measurable value for office teams and engineers. What You Bring: Must-Have (Non-Negotiable) • Experience in Facility Management, Construction Tech, or Field Service Management products., • Strong understanding of FM workflows, including:, • Reactive & planned maintenance, • Engineer job flow, • Asset lifecycle management, • SLAs & compliance, • Quote → job → invoice journeys, • Ability to turn messy real-world workflows into structured product logic., • Confidence working directly with customers, engineers, and operations teams. Product Skills • 3+ years’ experience as a Product Manager in B2B SaaS., • Strong discovery and problem-solving skills., • Excellent workflow mapping and systems thinking., • Comfortable working closely with UX and Engineering., • Clear, structured written communication (PRDs, specs, briefs)., • Able to manage multiple stakeholders effectively. Nice to Have • Experience with CAFM, CMMS, or FSM platforms., • Exposure to scheduling or optimisation problems., • Familiarity with API-driven integrations., • Understanding of operational analytics and reporting., • Experience designing or shaping mobile app workflows. Why This Role Matters Joblogic is evolving from a traditional FSM tool into a workflow-intelligent, vertical-focused platform. This role ensures we build products that: • Reflect real FM operations, • Reduce manual work and training time, • Simplify life for engineers and planners, • Scale across multiple FM verticals, • Deliver real operational value Your work will directly shape how thousands of engineers, planners, subcontractors, and service teams experience Joblogic every day.