Salesforce & MuleSoft Manager
10 days ago
Shrewsbury
Department: IT Employment Type: Full Time Location: UK Reporting To: Ed Haynes Compensation: £95,000 - £110,000 / year DeterTech's purpose is giving greater peace of mind to people and communities, every day – and our CRM and integration platforms are central to how we deliver on that promise for our customers. This role owns the Salesforce & Integration function from a people, capacity, operational and management perspective, building a well-structured, motivated team as it grows. The Salesforce & MuleSoft Manager will work closely with the Salesforce & MuleSoft Technical Delivery Manager, who owns technical delivery planning, so that people, capacity and delivery plans stay aligned. This is a foundational hire for the function and will be closely involved in recruiting and shaping the rest of the team. Please note that this is a hybrid role, with an expectation for candidates to work from the office approximately one day per week. • Line-manage the Salesforce & Integration team, holding regular 1:1s and taking ownership of development and performance management., • Build a high-performing, well-structured team as it grows, playing an active role in recruiting and shaping future roles., • Support team members' career growth, recognising strong contribution and addressing performance concerns constructively and fairly., • Own resource and capacity planning across Salesforce/CRM and integration workstreams, balancing business-as-usual support, project delivery and continuous improvement., • Translate organisational priorities into clear team priorities, cascading direction so everyone understands what matters most and why., • Collaborate with the Salesforce Lead to validate that platform roadmap goals, architectural initiatives, and technical debt remediations are allocated appropriate capacity alongside new commercial feature delivery., • Act as the primary point of contact representing the Salesforce & Integration function to senior stakeholders across the business., • Work closely with the Salesforce & MuleSoft Technical Delivery Manager to keep people/capacity plans aligned with technical delivery plans., • Maintain oversight of platform governance, licensing and vendor relationships for Salesforce and MuleSoft., • Partner with the Salesforce Lead to establish, enforce, and resource robust data governance, security policies, compliance standards, and modern DevOps practices—championing AI-powered release management, automated testing, and CI/CD tools to accelerate release velocity safely., • Champion platform-wide continuous improvement and digital transformation initiatives that leverage DeterTech's Salesforce and MuleSoft platforms., • Review strategic platform KPIs (adoption rates, system stability, delivery throughput, and data quality metrics) to evaluate overall platform ROI and report progress back to executive leadership., • Oversee third-party application evaluation (AppExchange), external consultancies, and vendor contracts alongside IT leadership., • Previous experience managing a Salesforce/CRM team., • A strong working understanding of Salesforce and integration technologies/MuleSoft – you don't need to be the hands-on architect, but you need to understand the platform well enough to lead the team that is., • Proven resource and capacity planning experience., • People management experience, including 1:1s, development and performance management., • Able to translate organisational priorities into team priorities and cascade information effectively., • Strong stakeholder management skills and the confidence to represent the function upwards, working closely with the Technical Delivery Manager., • Proven ability to partner with technical leads to turn high-level strategic roadmaps into operational resourcing and delivery plans., • Strong experience of Salesforce platform governance, data security principles, and enterprise change management., • Experience growing or scaling a Salesforce/CRM or integration team from a small base., • Familiarity with MuleSoft or a comparable integration platform., • Experience in a technology, security or field-service-led business., • Familiarity with Salesforce certification tracks to guide team development effectively., • Understanding of modern Salesforce DevOps architectures and AI-driven release management platforms (e.g., Copado / Copado AI) #J-18808-Ljbffr