Customer / Account Manager
2 days ago
Watford
Customer/Account Manager | £45,000 - £50,000 | Watford, Hertfordshire (Hybrid) My client, a well‑established organisation within the commercial sector, is seeking a Customer/Account Manager to support and grow a varied portfolio of existing accounts. This role focuses on relationship management, commercial delivery, and providing high‑quality support to a diverse group of clients. Responsibilities • Manage and develop a portfolio of existing customers, ensuring strong engagement, service quality, and retention, • Drive commercial performance by meeting agreed revenue goals and identifying opportunities to expand current contracts, • Promote the organisation’s full range of insight‑based and consultancy solutions to maximise client value, • Maintain accurate forecasting and sales pipeline tracking to support wider business planning, • Deliver online and face‑to‑face presentations to showcase products, insights, and new service offerings, • Provide meaningful customer feedback to assist product development teams, • Champion CRM usage across the team, ensuring data integrity and consistent reporting, • Collaborate with internal teams — including Insight, Marketing, Finance and other business units — to deliver a cohesive customer experience Skills & Experience • Previous experience in the FMCG sector and within a B2B sales or account management environment, • Strong track record of achieving commercial targets and managing subscription‑based services, • Excellent relationship‑building skills with the ability to influence key stakeholders, • Strong commercial awareness and understanding of customer challenges Package • £45,000 - £50,000 basic salary, • Enhanced pension, maternity and paternity leave, • Hybrid working, 3 days WFH