Customer experience manager jobs in Willenhall - Page 2Crear alertas

Your new company We are recruiting on behalf of a leading building services company. The company specialises in providing comprehensive building services solutions, including HVAC, plumbing, and electrical systems, to a wide range of clients. They are known for their commitment to quality, innovation, and customer satisfaction, delivering projects across various sectors such as commercial, residential, and industrial. With extensive experience and expertise, they offer tailored solutions that meet the specific needs of each client and have a proven track record of successfully completing projects on time and within budget. Your new role As a Mechanical Project Manager, you will oversee and manage mechanical engineering projects from inception to completion. You will coordinate with clients, contractors, and internal teams to ensure project objectives are met. Your responsibilities will include developing project plans, timelines, and budgets, monitoring project progress, and making adjustments as necessary to ensure successful completion. You will also ensure compliance with industry standards and regulations, prepare and present project reports and documentation, and identify and mitigate potential risks associated with projects. What you'll need to succeed Some experience in project management within the building services industry Strong organisational and time management skills. Excellent communication and interpersonal abilities. Ability to work effectively both independently and as part of a team. Proficiency in project management software and tools. What you'll get in return Competitive salary ranging from £35,000 to £60,000, based on experience Opportunities for professional development and career growth. A supportive and collaborative work environment. Comprehensive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Electrical Site Technician Location: Wolverhampton (UK-wide travel required) Reports to: EC&I Site Manager People Solutions are currently recruiting for an Electrical Site Technician to join a well-established and highly reputable client operating within a highly regulated engineering sector. This is a full-time, permanent opportunity offering an excellent salary, long-term stability, and the chance to work on technically challenging projects across the UK. ?? Due to client's security requirements, you must pass security clearance for this role. Benefits include: Your benefits as an Electrical Site Technician will be: Competitive salary up to £50,000 per annum Long-term, permanent employment Opportunity to work on high-profile engineering projects Ongoing technical development and training Supportive engineering and site management team Shifts: Monday - Friday: flexible hours, overtime and shift work required Salary: Up to £50,000 per annum (depending on experience) Day-to-day duties: As an Electrical Site Technician, your duties will include (but are not limited to): Installing, maintaining, repairing, and assisting with the commissioning of electrical systems and equipment Carrying out all work in line with company quality procedures, health & safety policies, and safe systems of work Reading and interpreting electrical general arrangement, schematic, and wiring drawings Assembly and wiring of electrical control panels, systems, and specialised machinery to specification Installing, glanding, and terminating multicore, paired, copper, and fibre optic cables Installing cable trays, trunking, and conduits to a high standard Using hand tools, power tools, and crimp tools correctly and safely Conducting electrical testing including LVD safety checks, earth bond continuity, insulation resistance, and point-to-point wiring tests Supporting equipment builds, configuration inspections, power-up checks, fusing, and functionality testing Assisting with commissioning activities and completion of ITP documentation Updating issue logs and liaising with Site Managers, design engineers, and commissioning engineers to resolve issues Carrying out additional electrical or non-electrical duties as required by the project Maintaining clean, safe, and organised work areas at all times Working flexibly across UK customer sites, including prolonged periods away when required Essential skills: To be successful as an Electrical Site Technician, you will need: A recognised electrical apprenticeship or Level 3 electrical qualification Previous experience carrying out electrical installation works Experience wiring control panels and performing field wiring Ability to read and interpret electrical drawings and schematics Strong understanding of health and safety requirements Ability to work independently and as part of a team A proactive, self-motivated approach with strong attention to detail Willingness to work overtime, shifts, and travel nationwide Full UK Driving Licence You must pass security clearance for this role (mandatory due to security requirements) Must have a full five-year continuous work history Desirable experience: 18th Edition Electrical Regulations ECS or CSCS card MEWP and/or PASMA certification Experience working in regulated or high-integrity environments Understanding of UK environmental and waste management legislation Training: Role-specific and industry-related training will be provided, with ongoing technical and professional development support Contact: If you are interested in this opportunity as an Electrical Site Technician , apply today or contact our recruitment team to find out more. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process. TPBN1_UKTJ

Research and Development Engineer West Midlands • commutable from Dudley, West Bromwich, Wolverhampton and Wednesbury £35k + benefits Our client has been established for more than half a century and are recognised as a leading manufacturer of innovative and energy efficient solutions for a range of commercial and industrial applications, and as a result of continued success and a planned programme of strategic growth, are now seeking to recruit an enthusiastic and self-motivated Research and Development Engineer to complement their R&D team and develop their career in a stable and progressive environment. Reporting to the Development Manager and based near Dudley, the successful Research and Development Engineer candidate will be tasked with supporting the effective operation of the Research and Development function, involving the design, development, testing, approval, and support of new and modified products whilst ensuring compliance with relevant standards and supporting both internal and external stakeholders as required. Duties will include (but not be limited to): Undertaking the Design, build, and test of new and modified products in line with agreed specifications. Accurately recording test results and development activity. Designing and constructing appropriate test rigs to meet the defined test criteria. Building, preparing and evaluating prototype and test units. Ensuring products meet all technical requirements outlined in product specifications. Liaising with certified bodies to obtain CE approval through testing to relevant European standards and preparing, compiling and submitting all required product approval documentation. Ensuring development projects are delivered in accordance with agreed project plans. Producing innovative and practical solutions to design and engineering challenges. Identifying opportunities for product improvement and support implementation. Escalating product issues promptly to enable timely resolution. In addition to the above, you will support the Service and Technical Departments with technical expertise as required and liaise extensively with suppliers regarding component specifications, including sample testing. You will also support the Design Office with the production and refinement of engineering drawings and the Technical Author in the preparation of technical documentation and literature, whilst also providing support to the production team through test equipment and testing procedures. Other duties will include representing the Development Department at internal and external project meetings as required, developing and delivering product training materials for internal staff and external engineers and attending customer or site locations as required to diagnose and repair product breakdowns whilst ensuring all site work is conducted in compliance with the Gas Safety (Installation and Use) Regulations. To be considered for this varied and challenging Research and Development Engineer role it is envisaged that the successful candidate will possess recognised engineering qualifications or be qualified by experience, with demonstrable knowledge of gas burner systems and strong fault-finding and repair capabilities. You will possess a good level of computer literacy across the MS suite of packages, along with a high standard of mathematical and written English skills. Contact the Manufacturing Team at Premier Technical Recruitment on 01827 68400 or email your cv in confidence to for further details. TPBN1_UKTJ

Pertemps are delighted to be recruiting an experienced Customer Account Manager to manage and develop key customer relationships for one of our clients in the haulage sector. This role is responsible for ensuring excellent service delivery, maintaining strong client partnerships, and identifying opportunities for account growth. You will act as the main point of contact between customers and internal operations teams. The main objective of the role is to act as the primary point of contact for allocated customer accounts. Monitor service performance and ensure SLAs and KPIs are consistently met Resolve queries, issues, and escalations in a timely and professional manner Liaise with transport planners and operations teams to ensure smooth delivery Support contract renewals, service reviews, and identify growth opportunities Managing key customer relationships, Monitoring service performance and maintaining accurate records. Acting as the primary point of contact for clients, focusing on service delivery and, often, supporting sales growth within the logistics sec The successful candidate will have the following experience: Previous account management experience within haulage, transport, or logistics Strong communication and relationship-building skills Ability to manage multiple accounts in a fast-paced environment Excellent problem-solving and organisational skills Confident using TMS, CRM systems, and MS Office In return we will provide an excellent range of benefits including: Company pension, Bonus, company events, canteen facilities, free onsite parking. TPBN1_UKTJ

Assistant Manager | Merry Hill | Up to £30,000 + Bonus Are you a motivated Assistant Manager ready to progress your retail career with a fast paced and growing brand? If you enjoy leading from the front, driving standards, and creating great customer experiences, this could be the perfect next step. We are recruiting for an Assistant Manager to join an established and successful retail business at Merry Hill. This role offers variety, pace, and the chance to develop your leadership skills within a vibrant retail environment. What's in it for you Salary up to £30,000 plus bonus Supportive and people focused retail culture Clear training and progression opportunities Performance related incentives Generous staff discount and uniform Bike to work scheme Company pension About the Role - Assistant Manager This is a hands on leadership role, supporting the Store Manager with the day to day retail operations of the store. As Assistant Manager , you will play a key part in driving sales, leading the team, and maintaining high standards across the shop floor. Key responsibilities Lead by example and set the standard for service Support and motivate the team to achieve targets Drive sales and deliver strong commercial results Assist with rotas, payroll, and stock control Maintain excellent visual and operational standards What you'll need Previous Assistant Manager or Supervisor experience Background within retail or hospitality Strong people skills and a positive leadership style Confident, organised, and commercially aware Flexible to work weekends and peak trading periods This is an excellent opportunity for an experienced Assistant Manager looking to develop further within a dynamic and rewarding business. Apply now to take the next step in your career. BH34155 TPBN1_UKTJ

Job Title: Team leader Location: RAC House Hours: Shift Rota 6 on 3 off hours between 8am-6pm Salary: £27,295.34 per annum + £150 per month shift allowance Benefits: 22 days holiday, increasing to 27 plus bank holidays Free onsite parking Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates The Role: You will be an integral part of a team Switch Team based at the RAC Offices, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service. You will report into a Team manager based in Exeter and lead a team of 4 agents based in the RAC. As representatives of Switch Car Rental you will be ambassadors for our core values, and help present our brand in a positive light. Customer service and supervisor experience is preferable but not essential, full training will be given. This is an office-based role. Responsibilities: To provide outstanding customer service and exhibit excellent communications skills when interacting with clients Regularly monitor personal and team in- boxes and respond to emails Ensure all customer complaints are resolved to the customers satisfaction To process data accurately using a variety ofinhousesystems Answer calls and promptly resolve any requests or queries Provide support and feedback to Customer Support Agents Meet regularly via teams with manager to provide feedback and support on team performance The Candidate: Happy to work independently, as well as in apart of theteam Able to show leadership and support Excellent communication skills Strong organisational skills and attention to detail Ability to multitask IT literate About Us: Switch is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team. As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do. Shape the future with us APPLY NOW and join our team! TPBN1_UKTJ

Discover Your Next Opportunity: Store Manager Designate at Heron Foods Location: Remembrance Road, Coventry, CV3 3DP Salary: £29,250 per annum Hours: 45 hours per week Why Heron Foods? Join a rapidly growing company with over 340 stores and ambitious plans for further expansion. As a Store Manager Designate, you'll be instrumental in shaping the success of our stores while benefiting from a supportive environment filled with opportunities for professional growth. Take advantage of a range of benefits, including: Generous Leave: 30 days annual leave (including bank holidays), with additional leave for long service. Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family. Development Opportunities: Ongoing training, eLearning, and career progression programs. Recognition: Recognition for long service. What You'll Do: As a Store Manager Designate, you'll step into a vital leadership role, taking responsibility for the overall success of the store. Your key responsibilities will include: Leading and managing a team, including recruitment, training, and performance appraisals. Ensuring stock availability, efficient stock control, and accurate pricing. Delivering exceptional customer service and resolving customer queries effectively. Managing wage costs, safeguarding company assets, and driving profitability. Maintaining an outstanding store condition, adhering to health and safety legislation and merchandising standards. Setting and achieving sales targets while motivating your team to do the same. Fast-Paced and Rewarding: This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational excellence, you'll play a crucial part in the success of our business and gain invaluable experience managing a busy retail environment. What We're Looking For: We're seeking individuals who bring: Previous success in a similar Store Manager role, preferably within a fast-paced retail environment. Strong leadership skills, with the ability to inspire, motivate, and develop a team. An honest, energetic, and organised approach to work. Enthusiasm and resilience to handle the demands of a busy retail setting. Apply Today: Don't wait—apply early, as this opportunity may close sooner than expected! At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer. Take the next step in your career and join a team where your leadership truly matters. Apply now! TPBN1_UKTJ

Development Engineer West Midlands - commutable from Walsall, Wednesbury, Dudley and Wolverhampton c £35k neg dep exp + benefits Our client has been established for more than half a century and are recognised as a leading manufacturer of innovative and energy efficient solutions for a range of commercial and industrial applications, and as a result of continued success and a planned programme of strategic growth, are now seeking to recruit an enthusiastic and self-motivated Development Engineer to complement their R&D team and develop their career in a stable and progressive environment. Commutable from the Walsall, Wednesbury and Wolverhampton area and reporting to the Development Manager, the successful Development Engineer candidate will be tasked with supporting the effective operation of the Research and Development function, involving the design, development, testing, approval, and support of new and modified products whilst ensuring compliance with relevant standards and supporting both internal and external stakeholders as required. Duties will include (but not be limited to): Undertaking the Design, build, and test of new and modified products in line with agreed specifications. Accurately recording test results and development activity. Designing and constructing appropriate test rigs to meet the defined test criteria. Building, preparing and evaluating prototype and test units. Ensuring products meet all technical requirements outlined in product specifications. Liaising with certified bodies to obtain CE approval through testing to relevant European standards and preparing, compiling and submitting all required product approval documentation. Ensuring development projects are delivered in accordance with agreed project plans. Producing innovative and practical solutions to design and engineering challenges. Identifying opportunities for product improvement and support implementation. Escalating product issues promptly to enable timely resolution. In addition to the above, you will support the Service and Technical Departments with technical expertise as required and liaise extensively with suppliers regarding component specifications, including sample testing. You will also support the Design Office with the production and refinement of engineering drawings and the Technical Author in the preparation of technical documentation and literature, whilst also providing support to the production team through test equipment and testing procedures. Other duties will include representing the Development Department at internal and external project meetings as required, developing and delivering product training materials for internal staff and external engineers and attending customer or site locations as required to diagnose and repair product breakdowns whilst ensuring all site work is conducted in compliance with the Gas Safety (Installation and Use) Regulations. To be considered for this varied and challenging Development Engineer role it is envisaged that the successful candidate will possess recognised engineering qualifications or be qualified by experience, with demonstrable knowledge of gas burner systems and strong fault-finding and repair capabilities. You will possess a good level of computer literacy across the MS suite of packages, along with a high standard of mathematical and written English skills. Contact the Manufacturing Team at Premier Technical Recruitment on 01827 68400 or email your cv in confidence to for further details. TPBN1_UKTJ

Health & Safety Manager A brilliant opportunity to join DX Central Hub and lead the drive for a proactive, high-performing safety culture in a fast-paced logistics environment. NEBOSH qualified, operationally focused, and ready to make an impact. All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The Central Hub Health & Safety Manager role is responsible for leading, developing, and embedding a proactive Health & Safety culture within the Central Hub operation. This position ensures compliance with all relevant Health & Safety legislation, DX policies, and operational standards, whilst driving continuous improvement through effective risk management, accident prevention, root cause analysis, and colleague engagement. The Health & Safety Manager will play a key role in supporting operational teams to move from reactive management to a proactive, prevention-led safety culture. Key responsibilities Always represent the company in a professional manner. Adhere to company policies, including those related to manual handling, health and safety, and operational standards. Lead the Health & Safety agenda across the Central Hub, ensuring standards are visible, embedded, and consistently applied. Promote and drive a positive safety culture across all colleagues, supervisors, and management teams. Ensure full compliance with UK Health & Safety legislation, company procedures, and internal governance requirements. Maintain, review and implement risk assessments, safe systems of work, and site safety documentation. Lead all accident, incident, and near miss investigations, ensuring structured root cause analysis is completed and preventative actions implemented. Provide guidance and support to operational leaders in addressing safety concerns and reducing workplace risk. Develop and deliver safety training, toolbox talks, and awareness campaigns to ensure colleague competence and engagement. Conduct audits, workplace inspections, and behavioural observations, driving continuous improvement actions. Act as the key point of contact for any external audits, enforcing authorities, and compliance inspections. Produce and submit necessary reports, metrics, and documentation as required. Support hub operational change projects to ensure safety is fully integrated into new processes, layouts, and working practices. Contribute to continuous improvement efforts by promoting best practice and sharing lessons learned across the wider DX network. Knowledge, Skills and Experience NEBOSH General Certificate (minimum essential). Previous experience in a Health & Safety management role within logistics, warehousing, transport, or a fast-paced operational environment is essential. Strong working knowledge of UK Health & Safety legislation and compliance frameworks. Proven experience in accident investigation, near miss management, and delivering root cause analysis. Strong communication skills with the ability to influence colleagues at all levels. Excellent organisational and problem-solving skills, with a proactive and solutions-focused approach. Experience delivering Health & Safety training and supporting behavioural culture change is desirable. Ability to work independently, maintaining visibility and leadership presence within a busy hub operation. Benefits: Competitive Rates of Pay Holidays: 25 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more!! We look forward to hearing from you! TPBN1_UKTJ

We?are looking for?a Housing Customer Experience Manager to?develop?and?improve?the way we?interact?with our tenants across Wiltshire. This role is key to improving our customer experience, overseeing all resident interactions and finding new ways to enhance engagem.

The successful candidate will ensure a top-notch customer experience by leading the stylist team and overseeing daily store operations. A leading fashion retailer is seeking a Floor Manager for their London St Pancras store.

A leading recruitment agency is looking for an Assistant Store Manager in Chelsea to support daily store operations, manage a high-performing team, and ensure exemplary standards of customer service and compliance. Candidates should be experienced in retail management, possess strong leadership skil

A leading global apparel company is seeking an enthusiastic Assistant Store Manager to help drive consumer experience in Brent Cross, London. You will be pivotal in supporting the Store Manager and mentoring sales associates to deliver a memorable retail experience. We're looking for someone with st

The ideal candidate will drive sales and enhance customer experience while leading and motivating the sales team. A renowned clothing retailer in Greater London seeks an Assistant Store Manager for the Brent Cross store. Successful applicants will have previous retail management experience, strong a

Demonstrable knowledge, skills and experience in the field of Customer experience and Customer Journey design. Multi site Customer Experience Manager. Set standards for customer experience across the whole customer journey.

A renowned retail group in Essex is looking for an ambitious Assistant Manager to drive sales and deliver exceptional customer service. Experience in furniture, kitchen, or telecoms sales is desirable. The successful candidate will have a focus on team motivation and customer interactions, providing

Experience of managing managers, in a fast-paced, customer-facing environment. What makes a great Lead Customer Experience manager. Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.

This role is ideal for someone who is highly organised, customer-focused, and presents themselves with confidence and professionalism. You will be comfortable engaging with a diverse range of investors and collectors and will be trusted with genuine responsibility, playing a key role in shaping the

The role demands a minimum of 2 years of retail management experience and a customer-centric approach. A leading retail company in Cannock Wood is seeking a Store Manager for a full-time position. The company offers numerous benefits, including a 50% staff discount and 25 days of holiday, enhancing

Join Platform Property Care as a Customer Experience Manager! Are you passionate about improving customer experience and leading a high-performing team? Platform Property Care (PPC), part of Platform Housing Group, is a well-established property maintenance business, and we’re excited to expand ou

Candidates should have experience in a customer-facing role and demonstrate team leadership skills. A retail pharmacy chain in Greater London is seeking an Assistant Manager to lead and inspire their team at Boots Opticians. The role involves managing various store operations, including customer ser

A leading betting retailer is looking for an Assistant Manager to oversee shop operations in the absence of the Shop Manager. Key responsibilities include managing team performance, ensuring high standards of customer service, and proficiently handling cash management. The ideal candidate will have

AsourCustomer Experience ManagerforEurope, you will own how we measure, understand, and articulate our end‑to‑end customer experience. Customer Experience, Customer Insights, VoC, or customer‑led analytical roles. Experience working with customer journeys, insight frameworks, or experience mea

What makes a great Lead Customer Experience manager:. Experience of managing managers, in a fast-paced, customer-facing environment. Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.

A community-focused housing organization is seeking a Customer Experience Manager to optimize customer interactions within its property maintenance division. The role involves leading a dedicated team, ensuring high standards of service delivery while effectively managing sensitive customer situatio

The ideal candidate will have significant retail management experience, a passion for customer service, and a strong track record of improving business performance. Responsibilities include managing stock, leading the team, and ensuring an exceptional customer experience. A leading retail brand in G

A major High Street brand is seeking an experienced Cafe Manager in the Metropolitan Borough of Solihull. Responsibilities include preparing high-quality food, managing teams to provide exceptional customer service, and overseeing catering operations. Ideal candidates will have management experience

Mode Search is supporting a world-renowned luxury maison in the appointment of a Customer Experience Manager. The Customer Experience Manager will lead a small team of Hosts and must be flexible to work weekends when required for stock takes, special events, or holiday cover. This is a fully store-b

A dynamic retail brand in Greater London is seeking an experienced Senior Manager to enhance store operations and team performance. You will Foster a positive culture, prioritize customer experience, and drive sales. The ideal candidate will have senior management experience in a fast-paced retail e

Experience influencing cross‑functional teams to impact business goals, customer experience, and customer expansion. Develop and own the go‑to‑market plan to scale and impact your business in key areas: business generation, net new customer growth, customer expansion and conservation, customer

Ideal candidates have experience in retail or hospitality and a passion for customer satisfaction. Join us to make a positive impact on customer experience! #J-18808-Ljbffr. A leading UK supermarket is seeking a Café Manager to oversee operations and manage a team in a fast-paced environment.

A leading office space provider in the UK is seeking an Assistant Manager or Assistant Customer Services Manager to support the Customer Service Manager in delivering exceptional service. Ideal candidates will have 2-3 years of experience in customer relations and be confident in supervising junior

A renowned beauty brand in Greater London is seeking an Assistant Store Manager who will be responsible for driving retail excellence and sales results alongside the Store Manager. Candidates should have strong relationship skills, experience in a customer-focused environment, and a passion for beau

You will leverage your sales experience and artistry skills to deliver outstanding customer experiences while building lasting relationships.

A leading pharmacy and health retailer in Greater London is seeking an experienced Store Manager to drive success and inspire a team. This role requires strong retail management background, a passion for customer care, and the ability to implement strategies for business growth.

Maternity Cover Customer Experience Team Manager. Customer Experience Team Manager. Customer Experience Team Manager,.

Develop, track, and lead initiatives to improve key customer metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Customer Lifetime Value (CLV). Proven experience in customer experience, complaints handling, or brand reputation management. Your co

LILT seeks an experienced Customer Success Manager passionate about customer success, with a proven track record of accelerating customers’ technology adoption, minimizing churn, and growing Enterprise accounts. Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise acc

Strong customer experience / order management leadership with a customer‑led mindset. Experience establishing senior business relationships with customers and their supply chain partners. Build teams with strong knowledge of local products and services for timely and cost‑efficient maximization

A retail company in Birmingham is seeking a Store Manager to lead their team. The role involves ensuring maximum profitability, developing a strong customer focus, and managing operational duties including marketing strategies. The ideal candidate will have at least 12 months of experience in a reta

Project Manager - Customer Experience - SaaS. End to end delivery of two new solutions into the organisation within the Customer Experience domain as part of a wider programme. Proven track record as a project manager delivering end to end solutions in a fast paced and complex environment.

Join our dynamic team and drive extraordinary experiences for our customers. A leading digital gaming company in the United Kingdom is seeking a passionate HVC Relationship Manager to enhance customer relationships and optimize engagement strategies. The role requires expertise in account management

A global mobility firm is seeking a General Manager for its London office. The successful candidate will lead operations and sales teams, optimize profitability, and enhance customer engagement in a dynamic growth environment. Candidates must have at least 10 years of operations leadership experienc

Experience in customer experience, operations, or insight roles. Stay up to date on customer experience trends and technologies. Customer experience, service design or human-centred design certification (e.

Experience influencing cross-functional teams to impact business goals, customer experience, and customer expansion. Partner cross-functionally to understand customers’ voice, impact messaging and collateral, and provide excellent prospect and customer experience. Develop and own the go-to-market

The ideal candidate will have a passion for retail, excellent customer service skills, and prior retail experience. A leading retail company in the United Kingdom is seeking a Full-Time Counter Manager for Tom Ford in their Beauty Hall. Responsibilities include engaging with customers and providing